With chatbots, text messages, messenger, and so on, it has become increasingly easier for customers to contact businesses.

So, what do they prefer? We’re going to share our findings with you, and some important takeaways to ensure you’re offering the channels customers want to see.

To watch the full video of this episode visit:
https://fusiononemarketing.com/customer-service-statistics/

To learn more about our marketing services, visit: https://fusiononemarketing.com/

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Time Stamp Notes:

[0:02] Welcome to Marketing and a Mic!
[01:55] Customer Age Drives Preference
[04:41] Stage of Buying Impacts Preference
[09:13] Text Messaging vs Live Chat vs Messenger
[11:18] SMS Content That Consumers Want
[13:41] Fusion One Marketing's Tips
[17:18] That's a Wrap!