Bright Spots in Healthcare

Eric Glazer

Each episode, I interview innovators in the healthcare industry to extract the strategies, tactics, tools, and/or routines they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these bright spots so you can apply them at your organization. "See a bright spot .... and clone it!"
A Conversation with Cyrus Batheja, National Vice President, UnitedHealth Group
Nov 12 2021
55 mins
A Conversation with the CIO of Blue Shield Of California, Lisa DavisBanner Health, BCBSSC and SCAN Drive Engagement with Behavior-Focused Care
Our panel of experts from Banner Health, BlueCross BlueShield of South Carolina, SCAN Health Plan and other leading healthcare organizations share case studies and best practices for engaging consumers in decision-making and behavior change to improve health outcomes. Find out why a human-centric approach may help persuade consumers to actively participate in their healthcare. Learn how AI technology and behavior science principles can improve health delivery by pinpointing the underlying psychological, environmental, and economic drivers and barriers behind people’s health decisions.    Panelists: William (Tripp) Jennings MD, FACEP, Vice President, Clinical Innovation Officer, BlueCross BlueShield of South CarolinaAlexandra Morehouse, Chief Marketing Officer, Banner HealthEve Gelb, Senior Vice President, Member & Community Health, SCAN Health PlanShai Levi, Co-Founder, and COO, Medorion TechnologiesAndrea Wallace, Manager, Product Development, Business Lab, Emergent Holdings This episode of Bright Spots in Healthcare is sponsored by Medorion Technologies Medorion aims to help organizations manage the entire process of health management more efficiently, and take strides that will change medical behavior across entire populations and improve the lives of millions of individuals. Medorion's behavioral intelligence software provides health insurers with an in-depth understanding of members and their concerns, enhancing health plans in all areas pertaining to human behavior. Utilizing behavior-based insights, the Medorion EBR™ platform enables payors to personalize and automate one-on-one member conversations at scale, based on health decision barriers. Medorion's SaaS facilitating proactive interactions that improve health delivery and financial outcomes.
Oct 22 2021
1 hr
How Consumer Data and Activation Will Drive Future Profitability in HealthcareWhat’s Next in Behavioral Health - A Brighter Future for Mental Health CareA Live Interview with Master Storyteller Cal FussmanWhy Patient Engagement Doesn’t Work: Lessons Learned to Drive Consumer EmpowermentHow Payers and Providers Can Drive Better Health Literacy in Underserved Communities with Dr. Lisa Fitzpatrick
How Payers and Providers Can Drive Better Health Literacy in Underserved Communities Dr. Lisa Fitzpatrick, MD, MPA, MPH, CEO and Founder of Grapevine Health has dedicated her life to improving Health Literacy and diffusing the distrust around healthcare in our underserved communities. During this interview, Lisa shares strategies and tactics to help for payers and providers better address health literacy to reduce avoidable healthcare costs and inspire healthy behaviors. About Dr. Lisa  Lisa Fitzpatrick, MD, MPA, MPH is the Founder, and CEO of  Grapevine Health, an organization that engages and collaborates with patients and the community to improve health literacy and engagement on their terms. improve health literacy and health care engagement by learning and deeply understanding motivations and factors influencing medical decision-making. Dr. Lisa is a medical doctor who has also worked at the Centers for Disease Control and Prevention. Her career has spanned research, clinical medicine, global health, community health education and patient advocacy. She recently served as the medical director for Washington DC’s Medicaid program. She is also a clinical professor and professorial lecturer for the George Washington University School of Medicine and Milken Institute School of Public Health. A member of the Aspen Institute Global Leadership Network, she was selected as a 2017 Aspen Institute Health Innovator Fellow. Dr. Lisa has a Masters in Public Health from the University of California-Berkeley School of Public Health and a Masters in Public Administration from the Harvard Kennedy School of Government.
Sep 16 2021
45 mins
Dr. Talya Schwartz, President & CEO of MetroPlus Health Plan
Dr. Talya Schwartz, President & CEO of MetroPlus Health Plan joins Eric on the podcast!   Talya and Eric discuss overall strategy and approaches a CEO must consider and how to manage relations with both local municipalities and community--based organizations (CBOs). Talya shares specific examples around how to more effectively build roots within your community and how to implement successful incentive programs for the Medicaid population. Eric asks her about the “how tos” and “how local is local?” when health plans are revisiting their overall community-based strategy.   About Talya Schwartz Dr. Talya Schwartz was appointed President & CEO of MetroPlus Health Plan in 2019. During her tenure, MetroPlusHealth has achieved a 20% growth in membership, a five-star rating from New York State’s Consumer Guide, and an increase in overall net worth. Prior to her appointment, Dr. Schwartz served as the Chief Medical Officer at MetroPlusHealth She was a postdoctoral researcher at the University of Pennsylvania and served as a Fellow at the National Institutes of Health. Dr. Schwartz earned her medical degree from the Sackler School of Medicine, completed her residency in Pediatrics at (may-mon-i-dees) Maimonides Medical Center in Brooklyn, New York, and practiced at the Children’s National Medical Center in Washington, DC.     About MetroPlus Health Plan  MetroPlusHealth is the plan of choice for over 600,000 New Yorkers. It was recently ranked the #1 health plan among all 15 New York State Medicaid plans in overall quality. The health plan’s robust network of primary care doctors and specialists includes many independent community providers. Culturally sensitive, and fluent in more than 40 languages.   Interesting in extending your thought leadership, content market and networking? Consider partnering with Shared Purpose Connect, producers of the Bright Spots in Healthcare podcast. For information on how we can integrate your marketing goals into our programming, please contact Tony Flynn, head of business development & partnerships, at aflynn@sharedpurposeconnect.com.   View our upcoming shows, and past guests and episodes, at www.sharedpurposeconnect.com.
Sep 8 2021
52 mins
SDOH & Health Equity: How Aetna, Johns Hopkins & Arkansas BCBS Break Barriers and Take ActionValue-Based Insurance Design & the Digital Front Door with Dr. Mark FendrickDiscover the Secret to Building a Successful Medicaid Rewards ProgramHow Rosen Hotels & Resorts Reinvented Healthcare and Saved $460MHealthcare Design & Experience: A Live Interview with Dr. Erika Pabo, Chief Health Officer, Author by Humana
To be successful in a rapidly evolving and crowded healthcare marketplace, health plans must find innovative ways to connect with consumers where they are and on their terms. While rethinking how to engage consumers, Humana created a fundamentally new service experience to deliver better outcomes and meet the whole-health needs of seniors. During the conversation, Dr. Pabo shares details on the insurer’s journey to create the new service experience — from conception to the marketplace. Hear the trials and tribulations the insurer faced as it implemented Author by Humana and find out how consumers are responding to the new experience. Learn the steps your organization can take a similar approach to elevate the consumer experience.   This episode is sponsored by Insignia Health Insignia Health empowers healthcare organizations and health professionals around the world to assess patient activation and develop strategies for the efficient application of healthcare resources. As activation increases and individuals become better managers of their health, utilization costs decline and patient satisfaction improves. The Patient Activation Measure® (PAM®) and over 15 years of health activation research form the cornerstone of a complementary suite of solutions that help clinicians, coaches and population health providers improve health outcomes and lower costs. Today, Insignia Health supports the health activation efforts of more than 250 organizations touching the lives of millions of patients in dozens of countries.
May 7 2021
1 hr 1 min
Stop the Hardship: Why Providers Should Abolish Patients’ DebtGYANT vs. Decoded Health: What is the Best Approach to Create an Exceptional Consumer and Provider ExperienceA Conversation with Fmr. U.S. Sec. of Veterans Affairs, David Shulkin, MDConsumer Activation in Healthcare: Unlocking Power of the ConsumerHow to Finance Direct Primary Care to Change Our Healthcare SystemWords Matter: Raising the Bar in Mental Health