Trust Relations: The Podcast

Trust Relations

Welcome to Trust Relations: The Podcast! April White is the founder of Trust Relations PR agency, and Hamish Anderson is our resident marketing expert. Together, they’re the dynamic duo with all the right skills to take on the biggest topics in news, media and integrated marketing. Join us every two weeks, as we help you learn from the marketing mistakes that make headlines — or sink brands. read less
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Episodes

30: Agency Culture: How to Deliver Kinder, More Constructive Feedback (Feat. Lana Marshall)
May 3 2023
30: Agency Culture: How to Deliver Kinder, More Constructive Feedback (Feat. Lana Marshall)
We’re closing out our agency anniversary festivities with a conversation about company culture. Guest host and Chief Operations Officer Lana Marshall chats with CEO & Founder April White about best practices for developing a considerate company culture. Together they share tips for delivering kind and constructive feedback to foster mentorship in any agency and discuss Lana’s recent article on the topic for Authority Magazine. Next, in the Marketing Conundrum segment, April and Lana cover advice for agency leadership in integrated marketing communications roles to manage expectations and have frank and productive conversations with clients.  AGENCY NEWS:  Read Lana’s article “Lana Marshall of Trust Relations: Giving Feedback; How To Be Honest Without Being Hurtful” here: https://medium.com/authority-magazine/lana-marshall-of-trust-relations-giving-feedback-how-to-be-honest-without-being-hurtful-bb1127bf3837  JOIN THE TEAM: Apply to join our team of Trust Builders here: https://trustrelations.agency/work-for-us/  WORK WITH US:  Reach out to our business development team here: https://trustrelations.agency/hire-us/  CONNECT WITH TRUST RELATIONS: Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com. In this special episode, Trust Relations is celebrating four years in business! We’re celebrating our agency anniversary with a special episode of Trust Relations: The Podcast!
29: ANNIVERSARY SPECIAL: How to Build a Values-Based Brand (Feat. Lana Marshall)
Apr 19 2023
29: ANNIVERSARY SPECIAL: How to Build a Values-Based Brand (Feat. Lana Marshall)
In this special episode, Trust Relations is celebrating four years in business! Join us as we kick off year five with an in-depth discussion about brand values, featuring a guest host appearance from our Chief Operations Officer, Lana Marshall! As CEO & Founder of TR, April White shares some agency news with a look at our newly-revised core company values. April and Lana also discuss what a “values-based approach” means for brands today, with advice to help any business owner uncover the right core tenants to guide their brand toward long-term success. They’re sharing actionable advice, team member memories and tips for brand leaders and agency owners to navigate business ownership in the era of transparency, corporate responsibility and workplace culture revolution. Thank you for being along for the ride as we build TR into the agency of the future – and beyond! AGENCY NEWS:  Read about our brand values on the Trust Weekly blog, here: https://trustrelations.agency/trust-weekly/trust-relations/year-4-trust-relations-transforms-pr-with-a-values-based-approach/  JOIN THE TEAM: Apply to join our team of Trust Builders here: https://trustrelations.agency/work-for-us/  WORK WITH US:  Reach out to our business development team here: https://trustrelations.agency/hire-us/  CONNECT WITH TRUST RELATIONS: Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com.
28: Campaign Essentials: Marketing Moves in an Uncertain Economy
Apr 5 2023
28: Campaign Essentials: Marketing Moves in an Uncertain Economy
This week on Trust Relations: The Podcast, April and Hamish are sharing advice for brands navigating an uncertain global economy. First, they chat about a recent survey from Advertiser Perceptions which reported that 38% of marketers are shifting focus this year from customer acquisition to loyalty programs. Together, April and Hamish weigh in on this marketing conundrum, with the pros and cons for brands seeking to remain profitable. The Campaign Analysis segment features a creative activation from Behr Paint, with an in-depth analysis of the company’s successful “To DIY For” campaign on TikTok. MARKETING CONUNDRUM: Should your brand be emphasizing acquisition in the current economy, or shift focus to loyalty? Read the survey in Marketing Dive: https://www.marketingdive.com/news/marketing-budgets-optimism-inflation-economy/642512/  CAMPAIGN ANALYSIS: Read about how Behr Paint connects with millennial homeowners on TikTok: https://www.marketingdive.com/news/behr-paint-diy-marketing-millennial-homeowners-tiktok/642499/#:~:text=As%20more%20millennials%20buy%20homes,increase%20its%20followers%20by%2066%25.  COMMUNICATIONS BUZZWORDS:  Hamish: fructify (v.) A: putative (adj.) CONNECT WITH TRUST RELATIONS: Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/Sound effects obtained from https://www.zapsplat.com.
26: Creative Campaigns: Designing Brand Activations & Events
Mar 8 2023
26: Creative Campaigns: Designing Brand Activations & Events
This week on Trust Relations: The Podcast, April and Hamish share an in-depth discussion about creative brand activations, including notable examples from major brands including Frito Lay’s Potadomes at the Coachella festival in 2022 and the failed influencer event at last year’s Revolve Festival. They also discuss the reputational damage sustained by Southwest Airlines, in light of a recent report indicating that the airline’s recent holiday cancellations negatively impacted consumer trust of the air travel industry at large. As a bonus, the dynamic marketing duo also discuss Hamish’s experience at a Red Hot Chili Peppers concert earlier this month — and the brand backlash that ensued following the Sydney show. COMMUNICATIONS BUZZWORDS: Hamish: promulgate (v.) April: communique (n.) CAMPAIGN ESSENTIALS: Here are 3 things to consider when developing a brand activation or event. Read more about brand activations and events on our website here: https://trustrelations.agency/brand-activations-events/ NEWS: Read about how Southwest cancellations damaged trust in airline here: https://www.prdaily.com/how-southwest-hurt-perception-of-airlines-twitter-sees-what-sticks-and-more/ CONNECT WITH TRUST RELATIONS: Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com.
25: Creative Campaigns: Diversifying Your Social Media Presence
Feb 22 2023
25: Creative Campaigns: Diversifying Your Social Media Presence
Today on the show, April and Hamish offer an analysis of one viral ad from Super Bowl LIV, with an in-depth look at Workday’s creative take on corporate overuse of the “rock star” moniker. Together, they discuss the strategic components that made the ad a success. For this week’s industry news update, our hosts cover a rise in international scrutiny of TikTok’s data security; the discussion arises in light of the recent media dominance of the Chinese balloon which was neutralized by U.S. military forces earlier this month. Tune in as they assess the risks and rewards associated with leveraging social media juggernauts like TikTok and Twitter in your brand strategy. CAMPAIGN ANALYSIS: Read about Workday’s Super Bowl ad here: https://www.prnewswire.com/news-releases/iconic-rock-stars-remind-workday-and-the-corporate-world-who-the-real-rock-stars-are-301738810.html NEWS: Read about increased scrutiny of TikTok here: https://www.newsweek.com/chinese-spy-balloon-escalates-rage-against-tiktok-ccp-1778699 Listener Note: Since the recording of this episode, additional information has surfaced about the alleged purpose of the balloon and its potential role in China's surveillance operations. You may read a recent update here, and we encourage listeners to revisit national news coverage as the story develops: https://apnews.com/article/biden-science-politics-united-states-government-china-8cff40ab7ede506cb0e998d6ae05fba3 COMMUNICATIONS BUZZWORDS: April: recondite (adj.) Hamish: quixotic (adj.) CONNECT WITH TRUST RELATIONS: OFFER CODE: https://trustrelations.agency/landing-page-brand-workshop/ Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com.
24: Marketing Applications of AI and Influencers
Feb 8 2023
24: Marketing Applications of AI and Influencers
This week on Trust Relations: The Podcast, April and Hamish discuss a hot topic for today’s brands — celebrity and influencer engagements. They’re covering tips to consider before engaging a celebrity spokesperson, including how to avoid the most common mistakes and risks associated with influencer relations. Later, our hosts dive into the rise of artificial intelligence (AI) in content development and PR writing, with a look at CNET’s apology for errors made in the outlet’s recent AI-written articles. Stay tuned as April and Hamish test out the viral Chat GPT tool firsthand and share their thoughts on the future of AI writing for the communications profession. CAMPAIGN ESSENTIALS: Here are three tips to consider when your brand engages celebrities or influencers. LOST IN TRANSLATION: Read about CNET’s AI-Written Articles here: https://gizmodo.com/cnet-ai-chatgpt-news-robot-1849996151 Try Chat GPT here: https://chat.openai.com/  COMMUNICATIONS BUZZWORDS: April: snye (n.) Hamish: sklent (v.) CONNECT WITH TRUST RELATIONS: OFFER CODE: https://trustrelations.agency/landing-page-brand-workshop/ Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com.
23: Changes in Social Media Management and Industry Language
Jan 25 2023
23: Changes in Social Media Management and Industry Language
This week on Trust Relations: The Podcast, April and Hamish discuss the rising influence of junior staff and Gen Z employees in social media management. They analyze the implications of these rising stars for brands and cover the long-term career impacts of early promotions to high-paying positions. Today’s Marketing Conundrum includes a look at Lake Superior State University’s annual list of “banished” words, including tips and best practices for avoiding lingo overuse in your marketing and PR writing process. Also in this episode, our hosts re-introduce a fan-favorite segment: Communications Buzzwords! NEWS: How Gen Z Social Media Managers Became the New CMOs: https://www.fastcompany.com/90827081/gen-z-social-media-managers-tiktok-taco-bell-duolingo-dunkin?utm_source=newsletters&utm_medium=email&utm_campaign=FastCompanyCoDesign-Jan%2009,%202023&leadId=31317&mkt_tok=NjEwLUxFRS04NzIAAAGJN_LnShdRq88gXT64IE4W6LrIYKYZAR-x75l41sz6Pb8xhhecL4MstlwFwjWPE9phMw_wfkAWTh2Hl3YzudG6aBsR_B95pZb7K8zLOw MARKETING CONUNDRUMS: Here’s how to avoid overused language and industry lingo. An inflection point for GOATs: Please quiet quit these 'banished words' moving forward: https://www.npr.org/2023/01/01/1146517288/goat-gaslighting-banished-words CONNECT WITH TRUST RELATIONS: OFFER CODE: https://trustrelations.agency/landing-page-brand-workshop/ Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com.
CROSSOVER SPECIAL: The PR Wine Down X Trust Relations: The Podcast (Feat. Doug Spong)
Jan 20 2023
CROSSOVER SPECIAL: The PR Wine Down X Trust Relations: The Podcast (Feat. Doug Spong)
Welcome to our first-ever crossover episode! In this podcast special, the hosts from The PR Wine Down and Trust Relations: The Podcast team up to deliver advice, insights and hot takes for brands and integrated marketing professionals. Today’s episode also features a celebrity guest, with a name anyone in PR or marketing is sure to recognize. We’re pleased to welcome April’s personal friend, mentor and former colleague: Doug Spong! Together, they discuss the latest trends impacting PR, media relations and agency culture in 2023. They also share a few favorite campaigns from Doug’s storied career, including his work with Ty Pennington, Paris Hilton, Will Smith, American Standard, Hasbro’s Rubik’s Cube, Silk Soymilk, and more. Later, April, Laura and Hamish read an anonymous listener’s PR Horror Story about one manager’s explosive reaction to a junior employee’s PTO request. In the Campaign Analysis segment, they discuss IKEA’s “Swedish Seedballs” campaign. About the Guest: Doug has an Accreditation in Public Relations and is a PRSA Fellow. He is also the founder and CEO of The Doug Spong Co. Previously, Doug was the founder, president and managing partner of Minneapolis-based Carmichael Lynch and Spong, which is owned by Interpublic Group (NYSE: IPG). Connect with Doug here: https://www.dougspong.com/ Campaign Analysis: Read about IKEA’s Swedish Seedballs here: https://www.thedrum.com/news/2022/04/29/ad-the-day-ikea-and-wwf-partner-swedish-seedballs-campaign Anonymous PR Horror Story: Have an anonymous PR horror story to share or questions you want to be answered on the PR Wine Down? Email us at contact@prwinedown.com Send in a voice message here: https://anchor.fm/prwinedown/message OFFER CODE: Apply to use this episode’s offer code here: https://trustrelations.agency/landing-page-brand-workshop/ Listen to The PR Wine Down: https://trustrelations.agency/podcasts/78-holiday-special-unwrapping-april-lauras-essential-tips-for-pr-success/ Listen to Trust Relations: The Podcast: https://trustrelations.agency/trust-relations-podcast/ Connect with Trust Relations: You can stream our shows live at 2:00 pm ET every Saturday, on ElectroMagnetic Radio. You can also connect with Trust Relations on our website or on LinkedIn, Twitter, Facebook, and Instagram. Sound effects obtained from https://www.zapsplat.com.
18: The Stevie® Award Special: How to Win a PR & Marketing Award (Feat. Trena Blair)
Nov 30 2022
18: The Stevie® Award Special: How to Win a PR & Marketing Award (Feat. Trena Blair)
This week on Trust Relations: The Podcast, April and Hamish welcome special guest Trena Blair, founder and CEO of FD Global Connections. Trena was recently named the winner of two awards at the Stevie Awards for Women in Business, alongside TR President April White, who won a gold award herself. Trena won Gold for Best Female Entrepreneur in Asia, Australia or New Zealand Business Services (10 or Less Employees), and Silver for Best Female Entrepreneur (Global), Business Services (10 or Less Employees). April won the gold award for Most Innovative Woman of the Year - Advertising, Marketing and Public Relation’ in 2022. Together, they discuss how to craft a winning award submission or speaker nomination for any brand or thought leader. April and Hamish also share their thoughts on how third-party honors like these can boost brand credibility for your company or organization. CAMPAIGN ESSENTIALS: Here’s how to create a strong award or speaking submission. GUEST INFORMATION: Learn more about Trena Blair here: https://www.linkedin.com/in/trenablair/?originalSubdomain=au Learn more about the Stevie Awards for Women in Business: https://stevieawards.com/women CONNECT WITH TRUST RELATIONS: OFFER CODE: https://trustrelations.agency/landing-page-brand-workshop/ Email us at trustrelationsthepodcast@gmail.com. Visit our website: https://www.trustrelations.agency Follow us on social media: https://www.linkedin.com/company/trustrelations/ https://twitter.com/trustPRelations https://www.facebook.com/trustrelations https://www.instagram.com/trustrelations/ Sound effects obtained from https://www.zapsplat.com.