During this 30-minute podcast, Kristy Smith, HEDIS program manager, and Joshua Edwards, Stars program manager, explain how they’ve been continuing to build a culture of quality and service excellence at Martin’s Point that has helped them achieve and maintain a 5-Star rating.
Martin’s Point is a not-for-profit organization with primary care health centers in Maine and New Hampshire as well as health insurance plans for Medicare beneficiaries, military retirees, and families. It has achieved a 5-Star plan rating seven times in the past 12 years.
Smith and Edwards talk about the impact of COVID-19 on their team and organization, their challenges, and the importance of looking at everything through the lens of quality. They also preview their upcoming at session at RISE’s Qualipalooza 2021, a hybrid event taking place live in-person in Orlando and via live stream on June 28-29. Sessions will be live in Orlando and live-streamed.