The Killing IT Podcast

Karl W. Palachuk

IT authors and entrepreneurs Ryan Morris, Karl Palachuk, and Dave Sobel provide commentary on the changing world of technology opportunities and emerging tech. We want to expand the discussion from the SMB IT channel to all things tech - with one eye on the future and the other on profits. Join us! read less

Episode 202: The Good Guys win the Cyber Wars, Scientist Using Wifi to See Through Walls, & AI and Ethics
Yesterday
Episode 202: The Good Guys win the Cyber Wars, Scientist Using Wifi to See Through Walls, & AI and Ethics
Topic 1: Score 1 for the Good Guys in the Cyber Wars https://www.axios.com/newsletters/axios-login-0f2b3e6a-1272-4510-8fd2-c1aa9128b8db.html In a significant development in the fight against ransomware, the FBI announces that they have shut down a notorious cyber gang after infiltrating their system months ago and secretly giving decryption keys to ransomware victims. Topic 2: Ummmm … This is Some Seriously Scary Big Brother Stuff https://www.vice.com/en/article/y3p7xj/scientists-are-getting-eerily-good-at-using-wifi-to-see-people-through-walls-in-detail Scientists have announced that they are able to see people through walls using WiFi technology. And not just the “heat blob” from Hollywood movies … but detailed movements and positions. On a scientific note, this is cool. On a security / privacy note, this is super eerie.  Topic 3: No One Is Surprised: The First Victim in the AI Wars Will Be … Ethics https://www.axios.com/newsletters/axios-login-77eb3638-5655-4156-b6dc-abb7129dde34.html?chunk=0&utm_term=emshare#story0 Sure, generative AI is fun. We have had our laughs and we’re starting to grind the gears to find legitimate uses for services like ChatGPT … and the possibilities are incredible. But never forget that this isn’t just about technology, it’s about business. And the incumbents aren’t going to just let the upstart take over the industry. And once the race for market domination begins, the commitment to ethics and fair treatment are likely to be the first casualties. https://www.nist.gov/trustworthy-and-responsible-ai  Princeton computer science professor says don't panic over 'bullshit generator' ChatGPT https://www.businessinsider.com/princeton-prof-chatgpt-bullshit-generator-impact-workers-not-ai-revolution-2023-1 "It is trying to be persuasive, and it has no way to know for sure whether the statements it makes are true or not," he said.  Also … this one is incredibly funny: https://www.axios.com/newsletters/axios-login-77eb3638-5655-4156-b6dc-abb7129dde34.html :-)  The Onion weighs in with the most accurate take on ChatGPT yet. Sponsor Memo: OITVOIP Let’s cut the FUD; don’t let anyone scare you from selling VoIP because “compliance is hard”.  With our newest Managed Compliance service, OITVOIP removes compliance headaches from the picture while you retain control of your client relationships.  Get started selling faster than ever! Visit HTTPS://oit.co/ mspradio to learn more today!
Episode 201: Jobs Again, FBI Crime Data is NOT Good, & First Personal Drone to be Produced by India
Jan 31 2023
Episode 201: Jobs Again, FBI Crime Data is NOT Good, & First Personal Drone to be Produced by India
Topic 1: Sorry: Let’s talk jobs. December: Total new jobs UP 235,000. That is despite the fact the enterprise companies (500 employees+) reduced jobs by 151,000 https://adpemploymentreport.com/ ← Great summary stats Spotify  600 (6% of workforce) Twitter  3,700 (50% of those who lasted this long) Salesforce 7,000 (10% of workforce) Microsoft 10,000 (5% of workforce) Tesla  10,000 (10% of workforce) Google  12,000 (6% of workforce) Amazon 18,000 (1% of workforce) Oh, and . . . Apple  0 (0% of workforce) - Minor adjustments at retail locations See also the big Layoff-Tracker Service at TrueUp -  https://www.trueup.io/layoffs  NOTE - TrueUp also lists about 180,000 tech job openings right now. Topic 2: The FBI crime data is not good! We have a crime data dilemma.  The recent mass shooting in Monterey Park, CA will NOT be included in the FBI's nationwide crime statistics. It turns out, the county as well as 33% of other law enforcement agencies, have not be using the the justice department's crime reporting system.  Does this data disconnet present new opportunities?  https://www.axios.com/newsletters/axios-whats-next-add26afa-8dd9-45d6-9e98-19120c707fe6.html?chunk=0&utm_term=emshare#story0 Topic 3: First Personal Drone to be Produced by India No, Wally, you don’t get a flying car. But you might get a personal drone. Currently going into production for the Indian Navy. But keep your eyes open for a civilian version. https://timesofindia.indiatimes.com/india/indias-first-passenger-drone-will-be-showcased-by-navys-tableau-on-republic-day/articleshow/97292778.cms Maybe you do get a flying car: https://www.axios.com/local/richmond/2023/01/09/flying-cars-virginia-jetson The maker of the Jetson One — a single-passenger aircraft whose manufacturer says it can take off and land from a driveway — says one of its first customers is in Charlottesville, with a delivery scheduled for later this year, per the company's website.   Sponsor Memo: NSITSP  Hey MSPs: People are talking about you - behind your back. They're regulators and legislators. They're CISA and the states of Texas, North Carolina, Pennsylvania, and Louisiana. And more. Every state now has at least one committee in their state legislature that focuses on cybersecurity. That means regulation is coming. You can count on it. The National Society of IT Service Providers was created to give you a seat at the table when someone's talking about you. That includes regulator, legislators, and even the media. Find out more and join today at https://www.nsitsp.org We're working on your behalf to turn the industry into a profession.
Episode 200: Labor Hoarding, Tech Workforce 2023, We Got the Digital Workplace Wrong
Jan 24 2023
Episode 200: Labor Hoarding, Tech Workforce 2023, We Got the Digital Workplace Wrong
Topic 1: Small companies are “labor hoarding” while large companies are laying off. https://www.utahbusiness.com/labor-hoarding-tech/  https://www.teambonding.com/labor-hoarding/  Keeping employees at any cost! Topic 2: Understanding the Dynamics of the Tech Workforce in 2023 Data Point 1: Tech Layoffs are Happening … But Not Because Tech is Suddenly Less Valuable https://www.axios.com/newsletters/axios-login-e28dd906-601f-480d-8c1a-656851613556.html?chunk=0&utm_term=emshare#story0 Data Point 2: Tech Jobs are Less Attractive to Young Professionals https://www.axios.com/local/seattle/2023/01/09/tech-jobs-less-desireable-2023 Data Point 3: Shifting Preference for Generalists vs. Specialists … Plus a Mainstream Rise of “Business IT” Contributors https://www.ciodive.com/news/technology-workforce-trends-2023/639543/ Amazon layoffs delivered by email. ← Low class or just modern times? Topic 3: Cal Newport on the Digital Workplace: We got it wrong Too much distraction. In fact, ALL distraction, all the time. Primary thesis = We rarely get things right the first time. But we treat technology as if we do. https://www.nytimes.com/interactive/2023/01/23/magazine/cal-newport-interview.html See also https://www.calnewport.com/books/deep-work/ Sponsor Memo: Linode The days of limiting yourself to the big players is coming to an end. Modernize your cloud offerings by partnering with Linode and Akamai. The cloud landscape is growing with alternative cloud providers like Linode offering better price to performance and better support at the fraction of the cost. There’s just some clients that don’t fit into the one size fits all box of the Big 3. Enter Linode, Linux cloud hosting at the fraction of the cost of the big players. Your customers can save up to 70% on their cloud bill.   Find out more at https://linode.com/mspradio
Algorithms in need of MGMT Training, Microsoft drops $1B on ChatGPT, & Apple to Create Their Own Chip
Jan 17 2023
Algorithms in need of MGMT Training, Microsoft drops $1B on ChatGPT, & Apple to Create Their Own Chip
Topic 1: Algorithms Need Management Training, Too! From Wired Magazine. Human beings excel at avoiding responsibility for difficult decisions. Management and personnel decisions are often difficult. Therefore, they are great candidates for turning decision-making over to the bots. What could possibly go wrong? https://www.wired.com/story/platform-work-labor-economy-ai/  Topic 2: Microsoft drops $1 Billion on ChatGPT I should have bought more Microsoft stock yesterday. :-)  Looking to the true “next level” of product development. Microsoft was an early investor in ChatGPT  https://www.businessinsider.com/microsoft-openai-investment-the-smartest-1-billion-ever-spent-2023-1 Topic 3: Apple to drop Broadcom chip and make their own. Is this just the never-ending story of “control” of supply chain, or is there a strategy for secret development here? (Are there future technologies that are more easily developed in private, when you don’t have to share future features with an outside chip builder?) https://www.reuters.com/technology/apple-drop-key-broadcom-chip-2025-in-house-design-bloomberg-news-2023-01-09/     Sponsor Memo: Acronis  Every client needs Cyber Protection. But that doesn’t mean service providers have to deploy a jumbled patchwork of solutions to get it done. Modern protection starts with Acronis Cyber Protect Cloud. Acronis combines backup, anti-malware, endpoint protection, management and robust ransomware defense all from a single console. That’s why successful MSPs use Acronis to generate more recurring revenue AND reduce churn. It’s easy to get started at https://Acronis.com
Episode 198: the Generative AI Race,  Last Pass Security Incident, and Intelligent Elevators
Jan 10 2023
Episode 198: the Generative AI Race, Last Pass Security Incident, and Intelligent Elevators
Topic 1: Generative AI is Fun … Until the “Other” Guys Start Doing It Too https://techcrunch.com/2022/12/31/how-china-is-building-a-parallel-generative-ai-universe/ China is aggressively building their own versions of generative AI platforms (with some obvious / inevitable filters) that do essentially the same thing as ChatGPT and Stable Diffusion. The question is whether they will be able to out-race us to the auto-content future … and whether that is a problem. Topic 2: LastPass - Lessons for the Channel Should we be worried? What do we expect from vendors? What’s reasonable and realistic? https://blog.lastpass.com/2022/12/notice-of-recent-security-incident/  Is this worth discussing as a larger topic of always-on monitoring and reporting? Topic 3: Fast Forward Into the Future: Intelligent Elevators are Coming Soon https://www.axios.com/newsletters/axios-whats-next-b35b53bd-5aa6-4a83-aae5-a44e904ffa78.html?chunk=0&utm_term=emshare#story0 Everyone who has ever been in an elevator knows what is good and what is bad about the experience. But changes in behavior and city culture brought on by the pandemic are accelerating the evolution of the elevator experience: facial recognition to automatically take you to your floor, provide personalized advertising / entertainment, and even provide solo rides for VIPs. The smart city concept will eventually affect everything … are we ready for elevators that know who we are? See also: Faster: The Acceleration of Just About Everything Paperback – January 1, 2000 by James Gleick  (Author) https://www.amazon.com/Faster-Acceleration-Just-About-Everything/dp/067977548X    Sponsor Memo: PC Matic  PC Matic — Endpoint Security built on a zero trust/default deny foundation. Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack. No minimums and no annual contracts. Find out more about by visiting https://PCMatic.com/MSP today.
Episode 197: Military Fingerprints and Iris Scans on Ebay, the Remote Worker Whistleblower, Mab Simulates Time Travel with AI
Jan 3 2023
Episode 197: Military Fingerprints and Iris Scans on Ebay, the Remote Worker Whistleblower, Mab Simulates Time Travel with AI
Topic 1: For Sale on eBay: A Military Database of Fingerprints and Iris Scans Great topic for ITSPs - especially as clients get rid of equipment at the end of year. Old machines of all kinds might have sensitive data. Not this juicy, perhaps, but stories like this are great for you client-facing newsletters. https://www.nytimes.com/2022/12/27/technology/for-sale-on-ebay-a-military-database-of-fingerprints-and-iris-scans.html Topic 2: The age of the work-from-home whistleblower Why are so many remote workers deciding to squeal on their companies? https://www.businessinsider.com/remote-work-surge-employees-whistleblowing-complaints-companies-fraud-2022-12 Topic 3: Man Simulates Time Travel  So, what is our weekly update with AI? On the up-less existential-side, we have some fun: Time traveling with the aid of AI. No copyrgiht infringment here. Right?  https://arstechnica.com/information-technology/2022/12/man-simulates-time-travel-thanks-to-stable-diffusion-image-synthesis/ Sponsor Memo: SBTTC  This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.  Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org. :-)
Episode 196: Scammers Scamming the Scam, "Luddite" Teens, and the Drones are Here
Dec 27 2022
Episode 196: Scammers Scamming the Scam, "Luddite" Teens, and the Drones are Here
Topic 1: Meta scamming: Scammers Are Scamming Other Scammers Out of Millions of Dollars https://www.wired.com/story/cybercrime-hackers-scams-forums/  On cybercrime forums, user complaints about being duped may accidentally expose their real identities. Topic 2: Teens are Self-Liberating from Social Media ‘Luddite’ Teens Don’t Want Your Likes https://www.nytimes.com/2022/12/15/style/teens-social-media.html  Topic 3: The Drones Are Coming (to 22 Select Locations Around the Country … Within Driving Distance of a Wal-Mart) https://www.supplychaindive.com/news/walmart-droneup-drone-delivery-service-launches-arizona/638950/ Wal-mart announces legitimate progress on rolling out drone delivery to customers in key metropolitan areas. The forecast is to expand to 34 stores in 23 cities by year end to reach a capacity of 1M drone deliveries. And … Utah is on the list of the next markets to launch. Could a burrito delivery be in the near future? --- Sponsor Memo: Cisco  I bet you think working with Cisco is hard. They’re big, and have so much going on, and you’re … smaller.    That’s why there’s Cisco Partner Journeys, an innovative new digital experience designed to accelerate your engagement with Cisco. Each unique journey leads you to the best tools, services, programs and portfolio offerings to help you accelerate sales, build a practice and enhance profitability. Whether you are new to Cisco or a long-time partner, Cisco has the right journey for you.   Interested? Visit https://ciscopartnerjourneys.com/ to find out more.
Episode 195: The Bots are Here, AI Fiction Author, and Call Time on FAANG Stocks
Dec 20 2022
Episode 195: The Bots are Here, AI Fiction Author, and Call Time on FAANG Stocks
Topic 1: The Bots are Coming for LinkedIn, Adding New Layers of Risk for Professionals and for Companies … but Especially for Recruiters https://thehustle.co/12122023-LinkedIn-bots/ Bots are everywhere on social media, and some platforms are doing more to combat them than others. Now that the bots are proliferating on LinkedIn, it’s vital for everyone to think about the layers of threat and the corresponding hygiene on the career-centric platform. Topic 2: How does AI write fiction (and online advertisements)? “Fluent BS” https://www.wired.com/story/chatgpt-fluent-bs/ The term “Fluent Bullshit” was originally coined by The Verge: https://www.theverge.com/2022/12/5/23493932/chatgpt-ai-generated-answers-temporarily-banned-stack-overflow-llms-dangers Topic 3: Investors Call Time On FAANG Stocks – Big Tech Not Going to Lead the Next Round of Economic Growth https://www.bloomberg.com/news/articles/2022-12-10/investors-call-time-on-faang-stock-dominance-after-nasdaq-s-rout The iconic big tech stocks have not only dominated the conversation around the tech industry in the past decade, they have also represented the most reliable outsized sources of growth. But looking forward, industry analysts and stock market investors are indicating they do not believe these mature companies will be able to generate the dramatic growth results needed to maintain sky-high valuations. Who will fill the gap? Sponor Memo: PCMatic PC Matic — Endpoint Security built on a zero trust/default deny foundation. Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack.  No minimums and no annual contracts.  Find out more about by visiting PCMatic.com/MSP today.
Episode 194: Killer Robot Police, New Words for New Data Volume, AI Images--Good or bad?
Dec 13 2022
Episode 194: Killer Robot Police, New Words for New Data Volume, AI Images--Good or bad?
Topic 1: Should the Police have killer robots? San Francisco approves the use of robots capable of lethal force. Is this move inevitable, or are the arguments in favor of this just rare exceptions to the rule? https://www.kron4.com/news/bay-area/sf-police-killer-robots-would-have-explosives-not-guns-sfpd/  Topic 2: Data Volumes are Increasing at Such a Fast Pace, We Need New Words to Describe Just How Much There Is https://english.elpais.com/science-tech/2022-11-30/new-prefixes-for-huge-and-tiny-numbers-ronna-ronto-quetta-and-quecto.html And to absolutely no one’s surprise, businesses are struggling to afford the cost of managing all that data https://www.techradar.com/news/rising-data-management-costs-are-hitting-businesses-hard Data is the essential component of literally every dimension of the technology industry, and we’re producing more of it every day at literally astronomical rates. So much so that we have run out of words to describe just how much there is. Science is solving that part for us. But science can’t help us figure out how to pay to store / manage all of that data. Observation #1: I sure hope you are selling data storage / management solutions. Observation #2: What are the ripple implications for IT management and the services MSPs provide? Topic 3: Chatbots and Generative AI Image Systems are Getting Pretty Good … But is that a Good Thing? https://mashable.com/article/chatgpt-amazing-wrong   https://www.axios.com/2022/09/12/ai-images-ethics-dall-e-2-stable-diffusion AI systems for creating content are steadily improving in terms of technical / functional capability. But the layers of ethical questions continue to stack up. How do you know if the AI chatbot is telling the truth? Is AI art actually art? If the AI is trained on the work of other artists, who should get credit?   Sponsor Memo: Linode  Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud. Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business. Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud Infrastructure, available now. This resource and more at https://linode.com/mspradio
Episode 193: The FTX Contagion, Goodnight to Alexa, Amazon Replaces Recruiters with AI!
Dec 7 2022
Episode 193: The FTX Contagion, Goodnight to Alexa, Amazon Replaces Recruiters with AI!
Topic 1: The FTX Contagion Has Affected VC / PE Firms that Invest In MSP Vendors https://www.channele2e.com/news/ftx-cryptocurrency-bankruptcy-filing/ In all the noise that’s surrounding the collapse of FTX and the impact on other crypto companies, news is coming out that several major MSP investors have also suffered significant losses. Initial statements indicate that the losses were not enough to threaten the survival of the investment funds, but that there will be implications for how they make investment decisions in the future. Topic 2: Is It Goodnight To Alexa (and other voice assistants)? https://www.axios.com/newsletters/axios-login-a17bdd5b-e815-4499-bd18-08cbf2114c16.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter_axioslogin&stream=top Despite billions invested and many high hopes for a new computer interface, the products in the voice assistant category have dramatically underperformed the plans of their developers – both in terms of usage and commercial value. Is there a future for interactive voice assistants … or is this another in a long line of failed voice recognition innovations? Topic 3: Amazon Lays Off Recruiters … Could Be Planning to Replace Them With AI https://mashable.com/article/amazon-layoff-ai-tech https://www.bloomberg.com/news/articles/2022-11-29/amazon-s-cloud-unit-expects-to-keep-expanding-hiring-in-2023 Following the announcement of the largest layoffs in Amazon’s history, the company followed up with buyout offers to hundreds of recruiters, signaling the end of the season of accelerated hiring across Amazon. But yesterday at AWS Reinvent the company announced that it will continue to add staff in 2023 (specifically within the AWS division) as cloud sales continue to accelerate. So, who will do the recruiting? Turns out they are re-visiting the use of an AI recruiting system to do the work previously done by humans. Hmmmmm.   Sponsor Memo: OITVOIP Did you know about STIR/SHAKEN? If you’re doing voice for your customers, you had better — the deadline was June 30. This technology is focused on reducing robocalls, and providers have to take action. Are you compliant? The team at OITVOIP has put together resources for you to learn more… or, for their customers, it’s already handled. Want to learn more?  Visit https://oit.co/mspradio/ for resources to help make sure you’re covered.
Episode 192: Federal Communications Commission Draft High-speed Internet Coverage Maps, The Tech Labor Situation, and Fed. Govt Provide Cybersecurity Insurance
Nov 29 2022
Episode 192: Federal Communications Commission Draft High-speed Internet Coverage Maps, The Tech Labor Situation, and Fed. Govt Provide Cybersecurity Insurance
Topic 1: The Federal Communications Commission has published the initial draft of its revised high-speed internet coverage maps. The old maps were census-block based. The new maps are based on more detailed information from broadband providers. With the old system, a huge census block would be marked as served even if only one household had broadband. https://www.fcc.gov/news-events/notes/2022/11/18/new-broadband-maps-are-finally-here You can examine updated maps from here: https://broadbandmap.fcc.gov/home For an interactive map, start here and zoom in and out as desired: https://broadbandmap.fcc.gov/location-summary/fixed Want to see how you can make money filling the gaps? Check out: https://broadbandusa.ntia.doc.gov/resources/federal/federal-funding   Topic 2: An Update - The Labor Situation in Technology Companies While many large tech companies are aggressively shedding employees, some are actually positioned to absorb that talent. TikTok is specifically planning to hire 3000 new engineers. https://www.forbes.com/sites/jackkelly/2022/11/21/tiktok-is-one-of-the-few-tech-companies-aggressively-hiring-could-regulatory-scrutiny-impede-its-us-presence/?sh=6cfb68c06572 https://www.teamblind.com/post/Meta-CTO-uses-Blind-😂-QtH4wcxQ   Topic 3: Should the Federal Government Provide Cybersecurity Insurance? Flood, Fire, . . . and Cyber? Insurance companies are pushing for taxpayer assistance to provide coverage in the event of catastrophic incidents. The comment period for this topic has been extended until December 11th. https://public-inspection.federalregister.gov/2022-24476.pdf See the original request for comments here: https://www.nextgov.com/cybersecurity/2022/09/treasury-seeks-comment-how-structure-cyber-insurance-program/377793/ Rather than increasing the number of laws, CISA (Cybersecurity and Infrastructure Security Agency) is looking at directing behavior by asking insurance companies to enforce rules on insured companies AND paying the premiums under the right circumstances. How big does a “catastrophic” event have to be for the government to get involved? The emerging model is based on the Terrorism Risk Insurance Program adopted after September 11th.   Sponsor memo: Cisco I bet you think working with Cisco is hard.  They’re big, and have so much going on, and you’re…smaller.    That’s why there’s Cisco Partner Journeys, an innovative new digital experience designed to accelerate your engagement with Cisco. Each unique journey leads you to the best tools, services, programs and portfolio offerings to help you accelerate sales, build a practice and enhance profitability. Whether you are new to Cisco or a long-time partner, Cisco has the right journey for you.   Interested? Visit https://ciscopartnerjourneys.com/ to find out more.
Episode 191: Lithium Ion Batters Recyclable, 9 in 10 SMBs Fear Ransomware Attack, and Rude Behavior might be Contagious
Nov 22 2022
Episode 191: Lithium Ion Batters Recyclable, 9 in 10 SMBs Fear Ransomware Attack, and Rude Behavior might be Contagious
Topic 1: Good News on the EV Front: Lithium Ion Batteries can be Recycled! https://www.axios.com/2022/11/10/audi-redwood-ev-battery-recycling Yes … we are headed for an EV world. No … there are not nearly enough batteries or charging stations or grid capacity to handle an EV world. But in a positive sign, it turns out that the rare Earth minerals used in LIon batteries do not degrade and can be recycled into new batteries. Increase supply. Reduce pollution. Recycle all those old battery items lying around your house. Win! https://www.imeche.org/news/news-article/the-big-battery-challenge-3-potential-alternatives-to-lithium-ion Topic 2: Nine in Ten SMBs Fear a Ransomware Attack    https://www.msspalert.com/cybersecurity-research/most-smbs-fear-ransomware-attack-amid-heightened-geopolitical-tensions/   A new study from OpenText reveals that nearly 9 in 10 SMB IT security professionals fear a ransomware attack on their organization … yet most do not plan to increase cybersecurity spending. Is this a failure to communicate … or a case of intentional ignorance? --- Topic 3: Is Rude Behavior Contagious Rude behavior on the rise: https://www.axios.com/2022/11/10/rude-behavior-frontline-workers “Employees who experience rudeness at work are less satisfied with their jobs, less engaged with their work, less productive, less helpful, and less creative,” Taylor said. https://www.uschamber.com/co/start/strategy/how-rudeness-can-ruin-your-workplace Sponsor Memo: Gozynta  Do you like getting paid? Then make it easy for your customers with Gozynta Payments. Do you teach your customers not to click on links from strange domain names like mymsp.monkeypayments.com or slowbooks.com? Gozynta Payments uses your branding and domain name. No redirects. No confusion. Gozynta Mobius is trusted by over a thousand MSPs to sync financial data. Their new product Gozynta Payments is built with the same care and empathy to make the payment process easy for your customers. Gozynta is a family-owned business dedicated to making software suck less every day. Go to https://gozynta.com/payments to learn more or get started.
Episode 190: Stripe Layoffs, Twitter Melt down, & the Crypto Meltdown
Nov 15 2022
Episode 190: Stripe Layoffs, Twitter Melt down, & the Crypto Meltdown
Topic 1: Lessons from the Stripe Layoffs - for tech ITs, vendors, and everyone. Stripe layed off 14% of their workforce, and were very open about the reasons. We all make mistakes in periods of rapid growth and rapid decline. This stuff is hard! https://www.businessinsider.com/stripe-layoffs-memo-tech-sector-challenges-2022-11 https://www.npr.org/2022/11/14/1136659617/tech-layoffs-amazon-meta-twitter https://www.channelfutures.com/business-models/gradient-msp-layoffs-20-impacted-amid-go-to-market-model-shift Topic 2: Twitter Melting Down Twitter has typically reviewed its products for privacy problems before rolling them out to users, to avoid additional fines from the F.T.C. and remain in compliance with the settlement. But because of a rapid pace of product development under Mr. Musk, engineers could be forced to “self-certify” so that their projects meet privacy requirements… https://www.nytimes.com/2022/11/10/technology/elon-musk-twitter-employees.html Topic 3: The Crypto Meltdown. Gaaaaaahhhhhhh!!!! (If you are an FTX investor) https://www.forbes.com/sites/simonmoore/2022/11/10/what-to-make-of-this-weeks-crypto-meltdown/?sh=223282b937f8 https://www.forbes.com/sites/billybambrough/2022/11/13/jpmorgan-reveals-shock-cascade-bitcoin-price-prediction-after-stunning-ftx-meltdown/?sh=809cc6c3f66e https://www.coindesk.com/markets/2022/11/11/ether-turns-deflationary-as-amount-of-eth-burned-spikes-amid-ftx-induced-market-volatility/ Crypto for MSPs: https://youtu.be/C6hXJC0_r3o This week the proverbial $h!t hit the literal fan and the crypto market is in full-on chaos and panic mode. What? Why? How? Where do we go from here?   Sponsor: FieldEffect  MSPs are frequently at the forefront of cyber security challenges. Between changing customer expectations and the growing threat landscape, you are stretched thin. Need a helping hand? Download research firm, Aite-Novarica Group’s report, sponsored by FieldEffect, and learn how offering MDR increases revenue, simplifies operations, and maximizes margins for MSPs. This independent analysis explores the growing managed detection and response (MDR) market and how MSPs can differentiate their managed security service with the right MDR solution. You'll also find insights from five MSPs who have added co-va-lence, a hybrid MDR solution, to their offerings and the positive impact it has had on business. Want to learn more? Check the link in the show notes. https://hubs.li/Q01cPMsj0 https://fieldeffect.com/msp-report/ Relax Focus Succeed: https://relaxfocussucceed.com/
Episode 189: U.S. drop in productivity, Cloud Computing to grow, US Banks spend $1 Bill on Ransomware
Nov 8 2022
Episode 189: U.S. drop in productivity, Cloud Computing to grow, US Banks spend $1 Bill on Ransomware
Topic 1: U.S. workers have gotten way less productive.  https://www.washingtonpost.com/business/2022/10/31/productivity-down-employers-worried-recession/ No one is sure why. So we get to make up reasons!  Can this be attributed to the Quiet Quitting Phenomon? Maybe. But maybe not. (Again, we get to come up with our own theories today.) Perhaps, complexity is the enemy of productivity; thus, remote working might not give our brains enough buffering time between each tasks than say walking from the meeting hall to your cubicle would. Also, as we settle into a sort of kind not really post-pandemic world, we can surmise that the line between our work lives and home lives has become less muddled. And maybe, just maybe, this means we aren't being less productive, rather we are setting healthy work to home boundaries at the expense of a project deadline...Again, just speculating.    Topic 2: Spending for Cloud Computing in 2023 is Forecast to Grow … a Lot! https://siliconangle.com/2022/10/31/gartner-spending-public-cloud-services-will-exceed-591b-2023/ In a slight surprise, and a noticeable change of tone, Gartner forecasts that spending on cloud computing – across all 6 categories they include in the segment – will rise in 2023. Just because spending is down in some categories doesn’t mean it will be down in all categories. SaaS / PaaS / IaaS / DaaS / CMaaS / BPaaS. So many awkward acronyms! Topic 3: US Banks spent over $1 Billion on Ransomware in 2021 ...that they reported! https://www.techradar.com/news/us-banks-processed-over-dollar1-billion-in-ransomware-payments-last-year  Time to head into the cloud of uncertainty!  Sponsor Memo: TimeZest  Does coordinating meetings and help desk calls frustrate you and your clients?  Wouldn’t it be easier if you could automate this process and it integrated with ConnectWise Manage or Autotask?    TimeZest is schedulig automation that gives you control of your schedule and removes the frustration of calendar ping pong.  As the only solution specifically designed for MSPs, it integrates with your PSA to schedule appointments right in your workflow.  And the best part? You can try it for free. Visit https://timezest.com  to try it out today.
Episode 188: Japan pushes for digitization, Drone swarms, & Australia increase penalties for data breaches
Nov 1 2022
Episode 188: Japan pushes for digitization, Drone swarms, & Australia increase penalties for data breaches
Topic 1: Japan pushes for digitization  https://apnews.com/article/technology-health-japan-covid-public-d47817295a647379f69da9bb16160d13 Japan has stepped up its push to catch up on digitization by telling a reluctant public they have to sign up for digital IDs or possibly lose access to their public health insurance.  As the naming implies, the initiative is about assigning numbers to people, similar to Social Security numbers in the U.S. Many Japanese worry the information might be misused or that their personal information might be stolen. Some view the My Number effort as a violation of their right to privacy. --- Topic 2: Drone Swarms! No … really.  https://www.technologyreview.com/2022/10/24/1062039/us-navy-swarms-of-thousands-of-small-drones/?truid=&utm_source=the_download&utm_medium=email&utm_campaign=the_download.unpaid.engagement&utm_term=&utm_content=10-24-2022&mc_cid=1cc458b67f&mc_eid=61a7b17087 What has been thought of until now as a sci-fi plot or a Hollywood movie trick is now an actual budget line item for the US Navy. We have seen choreographed drones in large-scale performances at the Super Bowl and the Olympics … but (as far as we know) none of those drones were carrying warheads. That’s no longer a safe assumption. And the US military isn’t the only country making progress on this weaponization of small-form UAV technology. --- Topic 3: (NK) Australia flags increased penalties for data breaches following major cyberattacks https://www.reuters.com/technology/australia-flags-increased-penalties-data-breaches-following-major-cyberattacks-2022-10-22/ Australia will introduce laws to parliament to increase penalties for companies subject to major data breaches, Attorney-General Mark Dreyfus said, after high-profile cyberattacks hit millions of Australians in recent weeks. The proposed changes would lift maximum penalties for serious or repeated privacy breaches from the current A$2.22 million ($1.4 million) to the greater of A$50 million, three times the value of the benefit obtained through the misuse of information, or 30% of turnover in the relevant period, he said. "Significant privacy breaches in recent weeks have shown existing safeguards are inadequate. It's not enough for a penalty for a major data breach to be seen as the cost of doing business," Dreyfus said. --- Sponsor Memo: Cisco  I bet you think working with Cisco is hard.  They’re big, and have so much going on, and you’re … smaller.    That’s why there’s Cisco Partner Journeys, an innovative new digital experience designed to accelerate your engagement with Cisco. Each unique journey leads you to the best tools, services, programs and portfolio offerings to help you accelerate sales, build a practice and enhance profitability. Whether you are new to Cisco or a long-time partner, Cisco has the right journey for you.   Interested? Visit https://ciscopartnerjourneys.com/ to find out more.
Episode 187 - Cloud Marketplace, AI to Diagnose Illnesses, Internet Speed Disparity
Oct 25 2022
Episode 187 - Cloud Marketplace, AI to Diagnose Illnesses, Internet Speed Disparity
Topic 1: Marketplaces — McBain is big on them, but how well do they scale down? AWS Marketplace makes it so you find everything you need in one spot. As a seller, the appeal is apprent. As a vendor, especially a small to medium business, the playing floor might be a bit crowded. https://www.protocol.com/newsletters/sourcecode/aws-cloud-marketplace-advantage Topic 2: Voice-Scanning AI Aims to Diagnose Respiratory and Mental Illness … What Could Possibly Go Wrong?  https://www.axios.com/newsletters/axios-login-6fed080c-d844-4bb4-a7cc-3a838ec2a572.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter_axioslogin&stream=top Whereas facial recognition software is designed to use AI to recognize your image, voice-scanning AI is designed to evaluate vocal patterns and attributes that can be used in call centers or via hearing-aid style devices to identify if the speaker is struggling with depression, anxiety, asthma, COPD, etc. Advocates point to 80% accuracy (?!?) as a way to improve diagnostic success. Critics point to abuses of privacy … not to mention the bigger issues of fraud and violation of existing (limited) laws. Topic 3: Disparity in Internet Speeds Does Not Equal Differences in Internet Service Prices https://themarkup.org/still-loading/2022/10/19/dollars-to-megabits-you-may-be-paying-400-times-as-much-as-your-neighbor-for-internet-service If we’re willing to look at the data with a clear lens, the quality : price of internet service around the US is nowhere near good enough … nowhere near equal … and nowhere near an accident. The analysis provided in this report by The Markup shows massive disparity in access to internet services in markets across the country. And the fact that this low level of service quality exists in the country where this technology was actually invented should make our heads explode. Clearly this is a deliberate strategy, and it isn’t going to change anytime soon. What can the tech industry do to jolt the internet security provider industry to change their strategy? How can we go around them to provide quality internet service to everyone? Sponsor Memo: CyberFit Summit  This November, Miami will be the safest place on the internet. MSPs are returning to Miami Beach for the Acronis #CyberFit Summit. Not only will you hear former FBI Director Judge Louis Freeh, you’ll also witness the latest advancements in Cyber Protection … DLP, EDR, Advanced management, and so much more. There’s even a track dedicated to MSP marketing and business growth. The entire event will be capped off with an inspirational message from Earvin “Magic” Johnson, live and in-person. You don’t want to miss it. Get all the details and register now at https://Acronis.events I’ll see you there, and so will Karl.
Episode 186 - Juicy tech states, Metaverse's standing, and THOR's Day
Oct 18 2022
Episode 186 - Juicy tech states, Metaverse's standing, and THOR's Day
Topic 1: Some juicy stats... https://www.zippia.com/advice/tech-industry-statistics/  The U.S. tech market accounts for 35% of the total world market. The U.S. tech industry is expected to grow by 6.7% in 2022. The U.S. tech industry employs roughly 12.2 million workers as of 2020. Check out these stats and let us know what stood out to you.  These stats open up the floor to new approaches to shake up the industry. Those currently in the industry can take these numbers as a driving force to recruit more inclusively. Topic 2: Checking in on the metaverse: Is this a thing yet? https://techcrunch.com/2022/10/11/meta-announces-the-1499-quest-pro/ https://www.platformer.news/p/metas-metaverse-turns-pro Meta hosted a big event to announce … a more expensive VR headset. And in spite of some really enthusiastic promotion, the question remains whether immersive VR or integrated AR will actually be a thing. While some industrial- and business-related use cases are emerging, the user numbers don’t sound remotely impressive … suggesting that Meta Mark has work to do to convince us to volunteer to feel car sick. Topic 3: STORY 2: THOR’s Day … the role & opportunity of mobile internet & power services https://www.axios.com/newsletters/axios-whats-next-2e64fdc0-48ff-4560-9932-40e6a3607c07.html  Natural disasters have put the fragile state of our telecommunications and internet and power systems in the spotlight. To put it kindly: there are many holes. So wireless companies and others have stepped up to provide temporary coverage & access. The question is whether this is a sufficient solution for an advanced economy … and whether there is an opportunity for location technology solution providers to step in and create a point-to-point network that can meet the needs of a population amidst increasingly frequent and devastating storms. Sponsor Memo: Huntress hack_it returns this Nov. with hack_it 2022. It's a hands on, interactive cybersecurity training designed to help you thin like a hacker and provide the security training you can use today to level up your own defenses. Join Huntress Co-founder and CEO Kyle Hanslovan, Huntress threat researches, and soon to be announced special guests for two and a half days of cybersecrutiy education for the community, by the community. Content over three days, including an optional lab and it's all virtual.  Attend from your desk, couch, swing set, or wherever you feel most comfortable.  Sign up at https://hack-it.com
Episode 185: Dodging an Existential Bullet, Google Shuts Down Stadia, & Ambient Intelligence
Oct 11 2022
Episode 185: Dodging an Existential Bullet, Google Shuts Down Stadia, & Ambient Intelligence
Topic 1: The Open Internet as We Know It Dodged an Existential Bullet Last Week https://www.itu.int/en/mediacentre/Pages/PR-2022-09-29-ITU-SG-elected-Doreen-Bogdan-Martin.aspx https://www.brookings.edu/blog/techtank/2022/08/12/the-most-important-election-you-never-heard-of/ In an election for the Secretary-General of the International Telecommunications Union (ITU), members chose Doreen Bogdan-Martin from the United States – the first-ever woman to hold the post. But that is not the reason this election was monumentally important: it was literally a showdown between an open internet and an authoritarian-controlled internet. And almost every single human on Earth didn’t know it even happened … or what the consequences may have been. Consider us lucky. Topic 2: Google Shuts Down Stadia Online Gaming Service … Does Google Have an Innovation Problem? https://www.axios.com/newsletters/axios-login-555c72e1-380a-4a69-affe-e8260ae5734e.html Google announced it’s shutting down the 3-year old Stadia gaming service … the latest in a long line of big technical breakthroughs that Google has failed to turn into big business successes. Why did this (seemingly really cool) new service not succeed? And does this hint at a bigger issue about Google’s ability to grow? Or … about the ability of tech giants in general to grow at a rate that is “enough” for their thirsty shareholders? Topic 3: Amazon Wants to Cocoon You With ‘Ambient Intelligence’ The company’s new smart gadget uses radar to track your breathing while you sleep. It’s part of Amazon’s plan to weave its products invisibly into your life. Meet “Halo Rise” - Because they couldn’t come up with a creepier name. Consider it the opposite of the metaverse.  https://www.wired.com/story/amazon-wants-to-cocoon-you-with-ambient-intelligence/    Sponsor Memo: IT Service Provider University IT Service Provider University helps you improve the business side of your business. We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business.  IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications. Pathways Include: Management, Technician, Sales/Marketing, Service Manager, Front Office. Learn more about professional classes and certifications at https://ITSPU.com
Episode 184: Public cameras and Privacy Concerns, Machine Translation, and Darth Vader!
Oct 4 2022
Episode 184: Public cameras and Privacy Concerns, Machine Translation, and Darth Vader!
Topic 1: Public Cameras, Social Media, Art, and Privacy concerns Great article on how to use publicly-available surveillance systems and open source facial recognition to mash up Instagram selfies with Earthcam video.  Artist shows all the “behind the scenes” activities that go into professional selfies - all while violating copyrights and GDPR on a grand scale. https://www.nytimes.com/2022/09/24/technology/surveillance-footage-instagram.html Topic 2: Machine translation - what if the translation misses subtlety?   In our global society, we are starting to lean heavily on these online translating tools. Because of this, we are now at a place where machine translation is reasonably advanced…“Reasonably” being the operative word.  So what happens when we rely on machine accuracy in times of life and death? What are the real human implications of being lost in translation?  https://slate.com/technology/2022/09/machine-translation-accuracy-government-danger.html?mc_cid=b9a417312e&mc_eid=70cbbe1cdc   Topic 3: Darth no more? Is an AI Darth Vader still a valid Darth Vader? To immortalize one’s voice–any ethics concerns here? And by doing so, will there be any room for new talent? Will we continue to recycle a pool of posthumous talent? How far will we go with synthesizing a living, breathing human?  https://www.theverge.com/2022/9/24/23370097/darth-vader-james-earl-jones-obi-wan-kenobi-star-wars-ai-disney-lucasfilm Sponsor Memo: Nodeware Know about Nodeware? Nodeware is an in-demand and real-time cybersecurity solution that helps businesses reduce their risk of ransomware or other cyber attacks —all with breakthrough simplicity and affordability. With truly continuous vulnerability scanning, even during normal business hours, you’ll get real-time alerts of network access & new found risks, with easy and insightful reports to take action on and report to your customers. Want to learn more? Visit https://nodeware.com/partners to find out more
Episode 183: ETFs, US Military on social media, & Metaverse as a service,
Sep 27 2022
Episode 183: ETFs, US Military on social media, & Metaverse as a service,
Topic 1: NANC and KRUZ ETFs - Outperforming the Market  Now you too can get away with insider trading. These new Exchange Traded Funds track the performance of members of Congress.  https://www.bloomberg.com/news/articles/2022-09-15/etfs-that-track-stock-trades-of-us-congress-members-planned Topic 2: US Military on social media to engage in psychological operations.  What's new this time?  https://www.washingtonpost.com/national-security/2022/09/19/pentagon-psychological-operations-facebook-twitter/?utm_source=substack&utm_medium=email https://www.theverge.com/2022/9/19/23360688/pentagon-review-military-influence-operations-social-media Topic 3: Metaverse-as-a-Service Nvidia is counting on metaverse FOMO to drive enterprises to its Omniverse-as-a-service platform. Think subscription-based digital twins. Nvidia brings you a new service category. As the Register reports: You didn’t ask for it, but here it is. https://www.theregister.com/2022/09/20/nvidia_omniverse_cloud_gtc/   Sponsor Memo: NSITSP Are you a professional member of the National Society of IT Service Providers? If you’re within the sound of my voice, you should be! The NSITSP is dedicated to promoting professionalism in all IT services, and improving our industry’s reputation to your clients, the government, and the media. Our industry faces challenges from ransomware, the insurance industry, government regulators, and bad actors from within.  Join the NSITSP and help us improve our industry and our reputation. Visit https://NSITSP.org and join today. :-)