Consumer expectations have shifted, and digital experiences are a prerequisite.

The life insurance industry has been slow to innovate. Head of Strategic Capabilities Alex Cook discusses how New York Life has bucked the trend and led the industry in digital transformation, including agile development and artificial intelligence. Cook explains how investing in and partnering with technology startups have helped them meet modern customers’ demands.

Learn how data science has played a pivotal role in helping New York Life customers prosper.