What do you do when you don’t have legacy systems and the history of a longstanding company to build your digital transformation? According to Alyssa Arellano, Head of Technology Strategy at Equitable's employee benefits division, you use it as an opportunity to be agile, adaptable, and open to the future.
Equitable’s employee benefits division started in 2015, and now in 2022, they cover nearly 700,000 people. Alyssa shares her 6 verticals for looking at customer interactions and how those dictate Equitable’s technology and digital transformation strategy. Listen in to hear how a newer company is thinking about technology differently to best serve its customers.