In this podcast, I'd like to take you on my personal journey.
I'll share with you the lessons I've learned over the past 20 years, which I believe were important in successfully getting organizations moving towards more customer- and human centricity.
These are personal lessons which had a direct effect on my professional role. As I believe that those 2 can never be truly disconnected.
The very basis I use for all these lessons, is actually my professional journey from my first employer early in 2000 to the work I now enjoy doing as an independent consultant.
I hope these lessons can also help you make the difference