ACE Relocation Nation

Dan Lammers

Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combined with the services and technology that come from being the largest hauler for Atlas Van Lines. https://www.acerelocation.com/

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Episodes

070 Why Safety Matters: Safe Driving and Risk Management with Dan Lammers and Chris Smith
Oct 25 2024
070 Why Safety Matters: Safe Driving and Risk Management with Dan Lammers and Chris Smith
Send us a textIn this episode of The ACE Relocation Nation Podcast, Dan Lammers and Chris Smith dive deep into why driving safety matters in the moving and storage industry. They explore the critical role that safe driving plays in protecting both drivers and the company's reputation, emphasizing how risk management, insurance policies, and technology, such as event recorders, are essential to maintaining ACE Relocation's success. From handling distracted drivers on the road to understanding the impact of safety on insurability and bankability, Dan and Chris break down how a commitment to safety helps ACE stay ahead in a competitive market. Whether you're a driver, a business owner, or someone curious about the behind-the-scenes of the moving industry, this episode provides valuable insights on navigating risks and ensuring long-term safety on the road.Timestamps / Chapters 00:00 – Introduction and Welcome01:52 – The Role of Safety in Commercial Driving and Transportation03:36 – Why ACE Relocation Invests in Safety: Policies, Technologies, and More08:28 – The Importance of Event Recorders and How They Prevent Nuclear Verdicts10:39 – Driver Vetting, Safety Monitoring, and the Impact on Insurance Costs17:12 – Handling Accidents and Claims in the Moving Industry35:06 – The Internet's Role in Accountability: Managing Reputation in a Digital World40:00 – Closing Remarks and Call to ActionACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
069 The Blue Sky Horizon: Mike McGill on Sales, Strategy, and ACE Relocation's Path Forward
Oct 16 2024
069 The Blue Sky Horizon: Mike McGill on Sales, Strategy, and ACE Relocation's Path Forward
Send us a textIn this insightful episode of The ACE Relocation Nation, host Dan Lammers sits down with Mike McGill, VP of Global Relocation and Marketing, to discuss the future of relocation in a post-COVID world. With a "Blue Sky" outlook, Mike shares his journey from finance to becoming a leader in sales, offering a fresh perspective on how ACE Relocation is adapting to new challenges like inflation, remote work, and evolving client expectations.They explore the company's shift from being solely a hauling business to a sales-driven powerhouse, the impact of the acquisition of Mills Van Lines, and how ACE is positioning itself for a breakout year. Mike also gives an inside look at the upcoming Atlas Forum and the growing role of technology and reporting in client relations. Whether you're in the moving industry or just interested in how businesses pivot and grow, this episode provides a hopeful outlook on what's to come.Tune in to hear how ACE's talented sales team, including rising stars like Alyssa Lammers, is laying the groundwork for the next big boom in relocation. Don’t miss out on this engaging conversation packed with sales strategies, industry insights, and a hopeful vision for the future!Timestamps/Chapters00:00 – Dan celebrates The ACE Relocation Nation reaching the 5,000-download milestone.00:41 – ACE’s transformation from a hauling-focused company to a sales-driven powerhouse.01:19 – Mike McGill joins to share his excitement about being back on the show.02:17 – Mike’s career path: from finance to a passion for relocation and sales.03:51 – Mike’s unique sales philosophy centered on education and intuition.06:24 – The role of mentorship in shaping ACE’s next generation of sales talent.08:59 – Mike’s optimistic outlook on the future of the relocation industry.11:47 – How remote work has reshaped the demand for relocation post-COVID.13:08 – Addressing current challenges: inflation, rising housing costs, and relocation.15:27 – The young sales force at ACE and their role in preparing for the future.18:28 – Changing buyer demographics and the growing importance of technology.21:47 – What clients really want: reporting and metrics in relocation services.23:06 – The difference between selling to government agencies versus corporations.27:02 – The impact of ACE’s acquisition of Mills Van Lines on operations.31:02 – Behind the scenes: planning for the Atlas Forum and its significance.34:16 – ACE’s annual "Making Strides" fundraiser and its importance to the company.37:06 – Reflections on the year’s challenges and hopes for the future.39:56 – Mike shares his confidence in ACE’s breakout year in 2025.ACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
068 Driving ACE Culture Forward: Sabrina Chamblee on Employee Engagement
Sep 23 2024
068 Driving ACE Culture Forward: Sabrina Chamblee on Employee Engagement
Send us a textIn this engaging episode of The ACE Relocation Nation, host Dan Lammers is joined by Sabrina Chamblee from the corporate office in San Marcos, Texas, to discuss the dynamic culture at ACE Relocation Systems. They dive into how ACE fosters diversity, equity, and inclusion (DEI), creates meaningful moments for employees across various branches, and builds a connected workforce through the ACE Culture Ambassador program. Highlights include the importance of employee-driven initiatives, such as branch-wide pizza parties and charity events, and how these efforts shape ACE's evolving workplace culture. Sabrina also shares her passion for the DEI programs and the exciting vision for ACE's future.00:00 – Introduction to the episode and guest Sabrina Chamblee.00:50 – Sabrina’s road trip and how she became an ACE podcast listener.03:05 – Recording for International Podcast Day.03:39 – Introduction to the ACE Culture Ambassador program and its role.05:32 – Explanation of DEI (Diversity, Equity, and Inclusion) and its importance.07:11 – The role of sales and marketing in supporting DEI initiatives.09:01 – Bringing ACE culture to life through intentional branch-level interactions.13:01 – Sabrina’s transition to Texas and thoughts on Texas culture.17:41 – The vision for ACE's growth and employee mobility in 2025.18:58 – Reflection on the ACE national pizza party and employee camaraderie.22:10 – Dan’s upcoming trip to Greece and reflections on travel anxieties.26:52 – Sabrina’s baseball memories and the significance of AM radio.30:30 – Fun memories of previous ACE branches in San Marcos, California.34:15 – What "Doing the Right Thing" means in ACE culture.38:47 – Empathy in service and the importance of acknowledging ACE’s professional van operators (PVOs).40:55 – Celebrating Bravo Week and the essential role of ACE's van operators.42:05 – Planning for CX Week and Breast Cancer Awareness initiatives.44:13 – Closing thoughts on teamwork, culture, and Sabrina’s first podcast experience.ACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
067 BRAVO - Vince Conner: A PVO’s Path to Excellence
Sep 17 2024
067 BRAVO - Vince Conner: A PVO’s Path to Excellence
Send us a textIn this episode of ACE Relocation Nation, host Dan Lammers welcomes Vince Conner, a BRAVO Award nominee and standout Professional Van Operator (PVO), to the mic. Vince shares his unique perspective on life as a PVO, discussing everything from the challenges of navigating tight schedules and busy streets to the pride he takes in his custom retro-styled trailer.Vince’s infectious humor and down-to-earth nature shine through as he talks about his commitment to providing top-tier service and how his hard work has earned him a BRAVO nomination. Along the way, he gives a special shout-out to his family, reflects on his journey in the moving industry, and offers a glimpse into the realities of balancing life on the road with personal responsibilities.This episode provides a candid, heartfelt, and often humorous look at the moving industry through Vince’s eyes—one that celebrates the dedication and resilience it takes to be the best. Whether you're a driver, a customer, or simply someone who enjoys great stories of personal triumph, this is one episode you won’t want to miss.00:00 – Introduction by Dan Lammers, welcoming Vince Conner to the podcast02:30 – Vince talks about his current moving job and being in Seattle05:00 – Shout-out to Vince’s wife, Bridget, and discussion of his retro-styled green trailer07:30 – Vince shares challenges of managing double bookings and moving logistics10:00 – Discussion about Southern California wildfires and impacts on the job12:30 – Humorous talk about the pie-in-the-face fundraiser for breast cancer awareness15:00 – Vince’s BRAVO nomination and what it means to him17:30 – The importance of safety in the moving industry, as Vince reflects on his experiences20:00 – How Vince handles stressed customers during relocations22:30 – Dan and Vince share stories about networking and conventions in the moving industry25:00 – Discussion on keeping the trailer full and the importance of efficiency on the job27:30 – Reflecting on Vince’s career growth and his experience with ACE Relocation30:00 – The role of technology in improving the safety and efficiency of the moving industry32:30 – A lighthearted conversation about working with family and balancing personal commitments35:00 – Vince talks about his recognition in the industry and the impact of being nominated for awards37:30 – More on Vince’s experiences with his green trailer and his journey on the road40:00 – Dan reflects on ACE Relocation’s culture and how Vince has contributed to it42:30 – Vince offers advice for new PVOs entering the moving industry45:00 – Vince shares stories from his early career and lessons learned47:30 – Final thoughts, reflections, and closing remarks by Dan and VinceACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
066 Padres, Pizza, and Predictions: A Summer Recap with Dan & AJ
Aug 19 2024
066 Padres, Pizza, and Predictions: A Summer Recap with Dan & AJ
Send us a textIn this lively episode of "The ACE Relocation Nation," we dive into the latest updates in the moving and storage industry, coupled with some thrilling sports talk. The hosts celebrate a record-breaking month for the podcast with 137 downloads and discuss the Padres’ exciting run post-All-Star break. With the Padres battling it out for the Wild Card spot, there's plenty of optimism in the air.The episode takes a deep dive into the challenges and successes of the summer, focusing on operational strategies, budget planning for 2025, and the importance of a strong team vibe. The hosts also share their thoughts on the upcoming football season, their favorite music from the ’90s, and some fun banter about pizza and national pizza day.Key Takeaways:Padres Update: The Padres are on fire, and the hosts are hopeful about the team's Wild Card prospects.Budget Insights: The challenges of creating realistic and optimistic budgets for 2025 in the moving industry.Team Dynamics: The importance of a cohesive team and the wins that come from getting things right the first time.Cultural References: A nostalgic look back at the music of the ’90s and some fun memories from the past.National Pizza Day: A light-hearted announcement about the upcoming celebration in all ACE offices.Tune in to hear about:The Padres’ ongoing journey in the MLB.Strategic budget planning for the next year.How a strong team dynamic can lead to success.Fun predictions for the upcoming football season.00:04 - Introduction & Podcast Milestone00:17 - Padres Game Day Preview00:34 - Padres’ Post-All-Star Break Success01:32 - NL West Rivalries02:18 - Anthony Johnson Joins the Conversation04:17 - Budget Planning for 202506:04 - Meeting Budget Targets09:01 - Summer Season Highlights13:05 - Football Season Predictions18:07 - Personal Updates & Memories20:13 - National Pizza Party Day Announcement24:19 - Looking Back at 199230:00 - Early Days in the Moving Industry37:17 - Basketball Talk41:41 - Closing Remarks & Game UpdateACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
065 Take Your Daughter to Work Day Fun with Dan and Sarah Lammers
Aug 5 2024
065 Take Your Daughter to Work Day Fun with Dan and Sarah Lammers
Send us a textIn episode 65 of the Ace Relocation Nation podcast, host Dan Lammers celebrates his 30-year career with Ace Relocation Systems. Joined by his daughter Sarah, they dive into personal stories about growing up in the moving industry and her new job as a social studies teacher in Colorado. Dan reflects on his early days at Ace, from sweeping the lot during Christmas breaks to working full-time summers, and how the industry has shaped his life.Sarah shares her experiences working at Ace during her teenage years and talks about the excitement and nerves of starting her teaching career. The episode is filled with family anecdotes, including the challenges of balancing work and family life, quarantine memories, and their favorite TV shows.Dan and Sarah's light-hearted banter adds a warm touch, making this episode an engaging listen. Whether you're interested in the moving industry, family stories, or just looking for a good conversation, this episode offers a heartfelt glimpse into the Lammers family's journey with Ace Relocation. Tune in to hear their stories and insights.0:00 - Dan and Sarah's experiences in the moving and storage biz5:12 - Dan's cool classroom activity idea with truckers7:45 - CSU vs. CU sports rivalry10:30 - Living in Colorado: mountains, friendly folks, and seasons14:05 - Political vibes: Colorado vs. San Diego18:24 - South Park's take on Colorado21:03 - Chat about the movie "Hillbilly Elegy"23:45 - Wildfires in California and Colorado25:11 - Natural disasters in both states27:20 - TV shows we love and hate29:05 - Reality TV show offer for Sarah and Dan30:30 - Sarah's carry-on luggage struggles on flightsACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
064 Fear Factor in Account Management: Erica Browne’s Journey and Insights at Ace Relocation
Jul 29 2024
064 Fear Factor in Account Management: Erica Browne’s Journey and Insights at Ace Relocation
Send us a textIn this episode of the Ace Relocation Nation podcast, host Dan Lammers interviews Erica Browne, Senior Account Manager at Ace Relocation. Erica shares her career journey from starting as an administrative assistant in 2007 to managing major accounts like MMI, Cardis, Altair, and Weickard. The discussion covers the operational challenges and technological advancements in the moving industry, highlighting the shift from manual processes to digital tools like Teams and Atlas Net Portal.Erica reflects on her time working on-site with Altair in Dallas, emphasizing the importance of strong client relationships and efficient communication. The conversation also touches on the company's growth, the evolving responsibilities of account managers, and the critical role of maintaining high safety standards.This episode provides valuable insights into the logistics and relocation sector, enriched by Erica's professional experiences and perspectives on effective account management.00:00: Introduction by Dan Lammers and guest Erica Browne.00:26: Erica's initial reaction to joining the podcast.00:54: Discussion about "Fear Factor."1:59: Assurance of no stunts in the podcast.2:10: Mention of Joe Rogan and a proposed "Fear Factor" event at Ace.2:54: Current business trends and performance discussion.4:11: Erica discusses business state and reassignments.5:37: Handling rush moves and performance reports.7:05: Erica lists and discusses her top accounts.8:15: Erica reflects on her career progression at Ace.10:16: Impact of company culture and past colleagues.12:11: Evolution of company operations and technology.15:04: Changes in the industry and driver responsibilities.17:10: Erica's choice between bungee jumping and skydiving.18:41: Erica's streaming preferences and interest in crime shows.27:02: Challenges of securing business opportunities.34:37: Office dynamics and podcast impact discussion.36:56: Final remarks and conclusion.ACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
063 Operational Insights: Shawna Jimenez on Moving from Revenue to Operations
Jul 12 2024
063 Operational Insights: Shawna Jimenez on Moving from Revenue to Operations
Send us a textIn this episode of the Ace Relocation Nation podcast, host Anthony Johnson sits down with Shawna Jimenez, the operations manager, to delve into her transition from revenue processing to operations. Shawna offers a comprehensive look at the multifaceted and fast-paced nature of her new role, shedding light on the daily challenges and rewards she encounters. She emphasizes the importance of effective communication, meticulous attention to detail, and adaptability in managing the diverse tasks that come her way.Throughout the conversation, Shawna and Anthony discuss the intricacies of handling paperwork, coordinating with drivers, and addressing unexpected issues that arise in the operations department. Shawna shares her insights on the value of understanding different aspects of the business, which has given her a broader perspective and enhanced her ability to contribute to the company's success.The episode also highlights the significance of teamwork and the support Shawna has received from her colleagues, including valuable mentorship from experienced team members. Anthony and Shawna touch on the importance of having contingency plans and being prepared to pivot when necessary, especially during the busy summer months.As the discussion wraps up, Anthony and Shawna mention Ace's annual breast cancer awareness fundraiser, encouraging listeners to participate and support this important cause. They highlight the company's commitment to matching donations and the collective effort of the Ace Relocation Nation family in making a positive impact. This episode offers a blend of professional insights and personal anecdotes, providing listeners with a deeper understanding of the operations side of the business and the dedication of its team members.00:00:04: Introduction and Host Takeover00:00:23: Guest Introduction: Shawna Jimenez00:00:39: Shawna's Role as Operations Manager00:01:13: Transition from Revenue to Operations00:01:57: Challenges and Learning Opportunities in Operations00:03:17: Working with Mike McHugh00:04:28: Comparing Operations and Revenue: Pros and Cons00:05:31: The Fast-Paced Nature of Operations00:06:29: Differences Between Summer and Winter Operations00:07:02: The Importance of Backup Plans00:08:12: Starting in the Summer: A Trial by Fire00:09:05: Finding Gratification in Overcoming Challenges00:09:29: Top Three Lessons Learned by Shawna00:10:24: Lessons Applicable Across Various Roles00:11:54: Comparing Easy and Challenging Days00:12:04: Breast Cancer Awareness Fundraiser00:13:03: Closing Remarks and AcknowledgmentsACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
062 Mastering Claims Prevention During Peak Season: Expert Insights from Brandi Johnston
Jun 24 2024
062 Mastering Claims Prevention During Peak Season: Expert Insights from Brandi Johnston
Send us a textIn episode 62 of Ace Relocation Nation, host and senior manager of claims and quality assurance, Brandi Johnston, delves into the complexities of handling claims in the moving industry. With a rich background at Atlas Van Lines, Brandi brings a wealth of knowledge to her role at Ace Relocation Systems. She emphasizes the importance of prevention, customer service, and financial responsibility in managing claims. The discussion covers various challenges, including over-disassembly, the significance of proper documentation, and the role of technology in improving processes. Brandi shares personal anecdotes, such as her own challenging move, and insights into her passion for problem-solving. She also highlights the importance of communication, both with customers and within the team, to ensure a smooth claims process. This episode offers valuable lessons on maintaining high standards in customer satisfaction and operational efficiency, making it a must-listen for anyone in the moving business.00:00:05: Introduction and Welcome00:01:21: Brandi Johnston's Role and Background00:02:23: Impact and Prevention in Claims00:03:09: Emotional Journey of Customers00:04:09: Challenges in Claims Handling00:05:33: Importance of Phone Communication00:08:11: Group Text Frustrations00:08:29: Brandi's Personal Life and Family00:10:01: Moving Brandi's Dad to Texas00:11:05: Claims Liability Breakdown00:14:16: Importance of Documentation and Procedures00:17:50: Brandi's Approach to Customer Service00:21:25: Repeat Customers and Claims00:23:34: Over Disassembly Issues00:26:22: Van Operator Liability and Deductibles00:29:09: Small Business Challenges for Van Operators00:32:46: Importance of Communication and Prevention00:33:37: Handling Overflows00:37:55: Proactive Solutions for Overflows00:40:55: Digital Documentation and Photos00:43:03: Customer Scams and High-Value Items00:46:30: Preparing Van Operators for High-Value Items00:47:30: Brandi's Upcoming Trip and Personal Time00:48:28: Conclusion and Final ThoughtsACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
061 Real Estate Trends: The State of the Housing Market in 2024 with Lisa Susca and Alyssa Lammers
Jun 17 2024
061 Real Estate Trends: The State of the Housing Market in 2024 with Lisa Susca and Alyssa Lammers
Send us a textIn this episode of Ace Relocation Nation, host Dan Lammers is joined by Lisa Susca, a veteran realtor from San Diego Castles, and Alyssa Lammers, a relocation expert. The trio dives deep into the intricacies of the current real estate market, particularly in San Diego. They explore the challenges posed by high interest rates and a persistent lack of inventory, which have made it a tough environment for buyers. Lisa provides valuable insights into buyer and seller trends, noting that many potential sellers are hesitant to move due to their favorable existing mortgage rates. She also discusses the impact of a recent lawsuit against the National Association of Realtors, which has led to changes in how buyer's agents are compensated.Alyssa sheds light on the complexities of employee relocations, emphasizing the importance of professional support to manage the stress and logistical challenges involved. She notes a shift towards lump-sum relocation packages and the need for companies to offer competitive incentives to attract top talent to high-cost areas like Southern California.The episode is peppered with personal anecdotes, including Lisa's experiences with concurrent closings and the emotional rollercoaster that clients often face during moves. Dan and Alyssa also discuss the role of realtors and relocation specialists in smoothing out these stressful transitions. The conversation wraps up with a light-hearted note on personal lives and future plans, making it a well-rounded and engaging episode for anyone interested in real estate and relocation.00:00:05: Introduction and Welcome00:01:20: Introducing Lisa Suska00:02:06: Introducing Alyssa Lammers00:02:33: Discussion on Uber Scores00:04:58: Transition to Real Estate Market Discussion00:05:43: Alyssa on Relocation Industry Trends00:06:49: Lisa on San Diego Real Estate Market00:09:08: Where Sellers are Moving00:09:41: Renters vs. Homebuyers in SoCal00:10:04: First-Time Homebuyer Programs00:11:19: Challenges for First-Time Buyers00:12:14: Incentives for Relocating Employees00:13:24: Buyer Expectations and Market Realities00:15:05: Impact of Recent Real Estate Lawsuit00:18:11: Importance of Professional Realtors00:19:44: Coordination Challenges in Relocation00:21:00: Client Understanding of Relocation Complexities00:22:12: Realtor's Role in Reducing Stress00:23:13: Early Move-In Challenges00:25:03: Biggest Challenges in Real Estate Industry00:27:08: Trends and Predictions for 202400:29:47: Incentives for Buyers in Current Market00:31:17: Closing Remarks and Future Podcast Ideas00:32:06: Thanking Guests and Final ThoughtsACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
060 Go Time and Grow Time: Memorial Day and Protecting Against Cargo Theft
May 27 2024
060 Go Time and Grow Time: Memorial Day and Protecting Against Cargo Theft
Send us a textIn this episode of the Ace Relocation Nation podcast, hosts Dan Lammers and Anthony Johnson engage in a lively and entertaining discussion that covers a range of topics relevant to the moving industry. They kick things off with humorous anecdotes about Chick-fil-A and family traditions, setting a light-hearted tone. The hosts also take a moment to pay tribute to military service members in honor of Memorial Day, reflecting on the significance of the holiday and sharing personal stories about their own families' military backgrounds.The conversation then shifts to important business updates within the moving and storage industry. Dan and Anthony highlight the promotion of Shawna Jimenez to Operations Manager, praising her extensive experience and the positive impact she is expected to have on the team. They also delve into the critical topic of cargo theft prevention, discussing measures such as the use of glad hand locks, geotabs, and increased surveillance to protect valuable assets and prevent theft.As the moving season heats up, Dan and Anthony discuss the noticeable uptick in business activity, emphasizing the need for the team to be prepared and ready to capitalize on the busy period. They touch on the significance of small business set-asides in winning contracts, explaining how these can open doors to more opportunities and growth within the moving industry.The hosts also explore the financial challenges faced by NFL players, drawing parallels to the importance of financial management and reinvestment in their own industry. The episode wraps up with a call to action for the team to seize the opportunities presented by the busy season ahead, encouraging everyone to stay focused and work together to achieve success.Overall, this episode offers a mix of personal stories, business insights, and practical advice on cargo theft prevention, making it a must-listen for anyone in the moving and storage industry. The reflections on Memorial Day add a heartfelt touch, reminding listeners of the importance of honoring those who have served.00:00:04: Introduction and Greetings00:03:22: Memorial Weekend and Military Service00:04:54: New Operations Manager - Shawna Jimenez00:09:00: Cargo Security and Theft Prevention00:13:57: Business Activity and Market Trends00:17:49: Equipment and Logistics Challenges00:19:13: Ace Relocation's Market Position and Goals00:21:19: Weekend Plans and Personal Anecdotes00:25:42: Make-A-Wish Tournament and Team Changes00:28:42: Small Business Set-Asides and Survey Importance00:30:27: Taxes and Financial Management00:32:41: Financial Challenges for NFL Players00:34:13: Advice for Contractors and Business Reinvestment00:35:34: Closing Remarks and AcknowledgementsACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
059 Mastering Economic Strategy: Insights from Ace Relocation's COO & CFO Laura Marion
May 10 2024
059 Mastering Economic Strategy: Insights from Ace Relocation's COO & CFO Laura Marion
Send us a textIn this episode of the Ace Relocation Nation podcast, host Dan Lammers and guest Laura Marion, COO and CFO of Ace Relocation Systems, delve into various aspects of the relocation and moving industry. They discuss the economic factors impacting the industry, including interest rates and housing market trends, and how these affect relocation services. Laura shares insights from a recent trip to Canada for the Atlas Best Practices Group meeting, highlighting the importance of collaboration and innovation among moving agencies. They also touch on the strategic investments Ace is making in technology and infrastructure to enhance service delivery and customer satisfaction. The conversation covers the importance of safety and insurance in the moving industry, with a focus on proactive measures to ensure the well-being of employees and customers. Additionally, they discuss Ace's recent acquisition of a new facility in Seattle, which represents a significant long-term investment aimed at stabilizing operating costs and supporting growth. Throughout the episode, the themes of teamwork, strategic planning, and continuous improvement are emphasized as key to navigating the challenges and opportunities in the relocation industry.00:00:05 - Introduction and Welcome00:00:54 - Introduction of Guest, Laura Marion00:02:05 - Discussion on Atlas Best Practices Group Meeting in Canada00:05:07 - Financial Discussions and Comparisons at the Meeting00:06:20 - Trip to Banff and Canadian Rockies00:07:34 - Sharing Best Practices and Communication Strategies00:10:28 - Economic Challenges and Interest Rates Impact00:13:19 - Strategies for Driving Business and Investments in Lead Sources00:16:11 - Impact of Remote Work on Relocation00:17:43 - Short-term Business Strategies and Online Advertising00:19:26 - Investment in Technology and Enhancing Customer Experience00:22:09 - Optimism for Future Business Growth00:23:38 - Discussion on New Facility Acquisition in Seattle00:26:18 - Benefits of Owning vs. Leasing Facilities00:28:25 - Plans for the New Facility in Auburn, Washington00:30:26 - Importance of Location and Facilities for Business00:32:08 - Insurance and Safety Measures in the Business00:34:08 - Enhancing Safety Programs Across the Company00:35:04 - Importance of Insurance and Safety in Operations00:37:00 - Benefits of Event Recorders in Fleet Safety00:38:32 - Comprehensive Safety Programs and Employee Safety00:39:30 - Goals for Being the Best in the Industry00:40:44 - Review of 2024 Budget and Business Performance00:43:11 - Teamwork and Individual Contributions to Success00:44:46 - Closing Remarks and AppreciationACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android
058 TRIAD - Strategic Partnerships and Industry Insights with Ace Relocation's Leaders
Apr 26 2024
058 TRIAD - Strategic Partnerships and Industry Insights with Ace Relocation's Leaders
Send us a textIn this episode of the Ace Relocation Nation podcast, host Dan Lammers and guests Mike McHugh and Clay Peterson delve into the intricacies of the logistics and transportation industry. They discuss the operational challenges and successes of Ace Relocation, including strategic meetings with freight brokers and the impact of new corporate initiatives on their operations. The conversation covers the logistics of moving trailers across the country, the introduction of retro trailers, and the company's adaptation to regulatory changes. They also touch on the broader industry trends, such as the impact of legal and insurance issues on transportation businesses. The episode provides a detailed look at the operational side of a logistics company and the continuous efforts to improve efficiency and adapt to the evolving business landscape.00:00:05 - Introduction and Welcome00:00:54 - Introduction of Guests00:01:21 - Discussion on Past Events and Meetings00:02:14 - Mention of Atlas Truck Show and Media Coverage00:03:15 - Discussion on Retro Trailers and Branding00:05:13 - Regional Distribution of Trailers00:06:20 - Discussion on Paint Schemes and Brand History00:07:47 - Integration of New Agents and Systems00:08:24 - Benefits of New Agent Integration00:10:07 - Impact of New Agent on System and Operations00:12:21 - Discussion on Problem Solving and Partnerships00:13:43 - Dinner and Networking Events00:15:40 - Changes in Safety Rules and Training00:18:10 - Discussion on Litigation and Insurance Issues00:19:51 - Importance of Being Insurable and Bankable00:20:08 - Clay Peterson's Experience and Role Evolution00:22:00 - Historical Context and Growth of Ace Relocation00:25:34 - Discussion on Market Dynamics and Future Projections00:27:45 - Discussion on West Coast Exodus and Market Trends00:32:55 - Tariff Adjustments and Pricing Strategies00:34:35 - Role Changes and New Responsibilities in Pricing and Dispatch00:37:25 - Success of Sales Team and Strategy Adjustments00:39:43 - Fun Discussion on Sports and Personal Anecdotes00:41:13 - Personal Stories and Light-hearted Banter00:42:57 - Closing Remarks and AcknowledgmentsACE Relocation SystemsAtlasNet app on your smartphone AtlasNet iPhone AtlasNet Android