In this episode of Digital Mental Health Musings host, Dr. Tania McMahon speaks to Sherry Cameron and Tess Reddel from Lifeline Australia about Lifeline's services.

Sherry Cameron is the National Manager of Digital Services for Lifeline Australia, which provides 24/7 services to people in distress via SMS and online chat. Sherry oversaw the evolution of Digital Services from a six-hour-a-night pilot program to a 24/7 operation using hundreds of trained volunteers, all working remotely. She is an MBA and has been an entrepreneur and business executive in the USA, Singapore, Mexico, and the UAE. She also holds an advanced degree in psychology, is a licensed counsellor, and is passionate about bringing a balance of responsible business practices, conscious leadership, and managerial stability to the mental health and social services sector.

Tess Reddel is a Lead Practice Facilitator at Lifeline Australia, providing trauma-informed and evidence-based guidance to enhance and support the delivery of the Lifeline crisis support services across the phone and digital platforms. She is a social worker by educational background and holds previous professional experience in providing psychological support to individuals and groups from asylum seeker and refugee backgrounds. Tess is passionate about supporting people from a diverse range of backgrounds and believes in collaboration with all key stakeholders at all levels of the support process. Consultation and collaboration with those experiencing crisis or distress to those delivering the support services and the strategic and policy levels allow for meaningful and sustainable change to occur.

Tania, Sherry, and Tess discuss Lifeline's services, history, and evolution over time. They also speak about where Lifeline fits into the Australian digital mental health landscape and how Health Practitioners can integrate Lifeline into their practice.

Visit the Lifeline website at https://www.lifeline.org.au/ or call 13 11 14

Lifeline crisis chat: https://www.lifeline.org.au/crisis-chat/

Find a Lifeline Centre near you: https://www.lifeline.org.au/about/location-finder/