New phone system is coming to Graniterock, all calls will be on your computer (Teams)!

RockTalk the Podcast

Mar 31 2023 • 16 mins

In this episode, we speak with Galen Keen and James Higgs, the team leads at Graniterock,  about their recent implementation of a new phone system utilizing Microsoft Teams cloud-based software. They share the details of how this new system will work for the company, including how it will affect certain positions such as weighmasters and dispatchers.

Galen and James explain how Microsoft Teams will allow Graniterock to streamline communication across their various locations, enabling employees to connect with each other and with customers more easily and efficiently. They describe the benefits of the cloud-based software, which includes a range of features like video and voice calls, instant messaging, and file sharing.

The conversation also delves into the specific ways in which this new phone system will impact different roles within the company. For example, the team explains how weighmasters will be able to use Teams to communicate with truck drivers and schedule deliveries in real-time, improving efficiency and accuracy. Dispatchers will also benefit from the new system, as they can more easily coordinate with drivers and ensure that materials and services are delivered on schedule.

Overall, Galen and James provide valuable insights into the ways in which technology is transforming the construction industry, and how companies like Graniterock are leveraging these tools to improve their operations and better serve their customers. This episode is a must-listen for anyone interested in the intersection of technology and construction. Onsite training to follow.