A look into consumer loyalty with Marriott

That Makes Cents: A consumer podcast

Jun 16 2022 • 24 mins

As the VP of Loyalty Operations and Customer Experience Strategy at Marriott International, Nikhil Takalkar has witnessed and contributed to the evolution of loyalty programs in the travel and hospitality industry over the last decade. He joins this episode alongside Ramya Murali, co-leader of Deloitte Consulting LLP’s Loyalty offering, to discuss the major changes they’ve seen and where they think loyalty strategy is going next.