Using automation in e-commerce Customer Service during BFCM, with Natalie Barton from Gorgias

The BIG, commerce Podcast

Oct 31 2023 • 31 mins

Are you prepared to revolutionise your understanding of customer service in the e-commerce realm? Natalie Barton from Gorgias brings her vast experience to the table, discussing how Gorgias streamlines customer communication and enhances customer relationships.

The platform’s impressive features and international presence simplify customer service, ensuring every crucial detail fits into a single screen, making agents the masters of first impressions.

Ever wondered how to marry efficiency and personalisation in customer service?

Get a fresh perspective on how businesses can budget for automation implementation, with the ROI calculator shedding light on the cost benefits of an automated customer service process.