Defining Hospitality

Implementing art and music, seeing potential, and giving back are the key pillars that Mr. Richard Kessler brings to his business. As the Chairman and CEO of The Kessler Collection, and over 50 years of experience in the field of hospitality, Mr. Kessler shares in his unique story. Mr. Kessler discusses his transition from helping found Days Inn to pioneering boutique hotels before they were even a recognized category. He reflects on the resilience needed to navigate economic crises, his passion for creating beautiful spaces, and the significance of hospitality in making guests feel cared for and entertained. Beyond his professional achievements, Mr. Kessler highlights his philanthropic efforts, including building an ecumenical family retreat center and an orphanage, driven by his vision of seeing and nurturing potential in people and places. The episode encapsulates his dedication to leaving a lasting impact through both his business ventures and charitable initiatives.Takeaways: Emphasize creating memorable and emotionally impactful experiences for guests.Recognize potential in both people and properties. Look for unique opportunities to transform properties into high-value assets.Be prepared for external challenges like economic downturns and industry-specific crises. Develop resilience and a problem-solving mindset to navigate tough times effectively.Incorporate elements that can set your property apart, such as boutique aesthetics and special themes.Engage directly with guests to understand their experiences and gather feedback. Use guest feedback to continuously improve service and offerings.Look for ways to give back to the community and support charitable causes, in any way that you can.Quote of the Show:“ It's a process of caring for people and entertaining people all at the same time. Some people need more care, some people need more entertainment.” - Richard KesslerLinks:Website: https://www.kesslercollection.com/https://www.newebenezer.org/ Shout Outs:0:51 - Days Inn https://corporate.wyndhamhotels.com/our-brands/days-inn/ 3:54 - The New Ebenezer https://www.newebenezer.org/  4:09 - Georgia Tech https://www.gatech.edu/ 5:44 - University of Georgia https://www.uga.edu/ 7:17 - Cecil Day https://en.wikipedia.org/wiki/Cecil_B._Day 10:48 - Motel 6 https://www.motel6.com/en/home.html 10:59 - Holiday Inn https://www.ihg.com/holidayinn/hotels/us/en/reservation 22:37 - Paul Volcker https://en.wikipedia.org/wiki/Paul_Volcker 26:43 - Mulberry Inn https://www.innatmulberrygrove.com/ 27:13 - The Pirate’s House https://thepirateshouse.com/ 36:40 - Marriott https://www.marriott.com/default.mi 37:35 - The Bohemian Hotel https://www.kesslercollection.com/bohemian-savannah/ 39:02 - The Grand Bohemian https://www.kesslercollection.com/bohemian-orlando/ 51:34 - Treutlen House https://treutlenhouse.com/ 53:09 - From Houses to Homes https://www.fromhousestohomes.org/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Hospitality is key, especially under hardships and destruction, something Joe Balcken and Shelton Steele, Co-Owners of the Wrong Way River Lodge and Cabins in Asheville, North Carolina are passionate about. They discuss their unique urban campground hotel and the challenges they've faced. The conversation explores the definition of hospitality, the building of their flood-resilient property, and the impact of a recent historic flood on their business and the local community. The duo share their entrepreneurial journey, the human spirit of resilience, and the importance of tourism in revitalizing Asheville post-disaster. The episode is a testament to perseverance, community, and the spirit of hospitality in the face of adversity.Takeaways: Incorporate local culture and unique features of the area into the business, as shown by Joe and Shelton's emphasis on Asheville’s outdoor personality and countercultural vibe.Build emotional connections with guests by highlighting the distinct aspects and personal stories associated with the property.Ensure infrastructure is resilient to natural disasters by adhering to local zoning and building laws.Utilize existing local networks and connections with other businesses to offer comprehensive guest experiences, whether extreme activities for the adventurous or more relaxed, outdoor-curious activities.Foster strong community bonds and be a part of local recovery efforts, which can also lead to supportive relationships and collaborations.Make every guest feel special and connected to the place by providing immersive and memorable experiences, such as customized murals that resonate with the property's theme.Promote group activities and communal spaces to enhance guest interactions and create memorable experiences. For example, having shared spaces like campfires and communal dining areas.Quote of the Show: “ It's my backyard and I wanted to share it with everyone and create an experience that aligned with my version of Asheville.” - Shelton Steele“ It's part of our mission to connect people with the outdoor experience, whether they be one of those people that's outdoor active or someone that's curious about it.” - Joe BalckenLinks:Joe’s LinkedIn: https://www.linkedin.com/in/jbalcken/ Shelton’s LinkedIn: https://www.linkedin.com/in/shelton-steele-39521566/ Website: https://www.wrongwaycampground.com/ Instagram: https://www.instagram.com/wrongwaycampground/ Shout Outs:0:59 - All Forward Outdoors https://www.allforwardoutdoors.com/ 1:24 - Independent Lodging Congress https://ilcongress.com/ 7:33 - Pleb Winery https://www.pleburbanwinery.com/ 13:49 - French Broad River https://en.wikipedia.org/wiki/French_Broad_River 15:37 - Starman https://en.wikipedia.org/wiki/Starman_(film) 16:26 - Amy Michaelson Kelly https://www.linkedin.com/in/amy-michaelson-kelly-a547a717/ 37:51 - Hurricane Katrina https://en.wikipedia.org/wiki/Hurricane_Katrina 39:58 - Meg Gutowski https://www.linkedin.com/in/meg-gutowski-09b33972/ 45:43 - Wedge Brewery https://wedgebrewing.com/ 46:00 - Biltmore Estate https://www.biltmore.com/ 49:34 - Western Carolina University https://www.wcu.edu/ 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode, Dan Ryan interviews Robyn Pratt, the General Manager of the Phoenicia Hotel in Malta and Principal of Impact Consulting Limited. Robyn shares her journey from her upbringing in Australia to becoming a leader in the hospitality industry. She elaborates on the importance of genuine employee engagement and shares her approach to creating a strong service culture that results in both happy employees and loyal guests. Robyn also discusses the unique aspects of Malta and how the island's rich history adds to the charm of the Phoenicia Hotel. This episode provides a deep dive into how authentic leadership and a passion for service can elevate any hospitality operation.Takeaways: Recognize that hospitality is about making people feel special and welcome, just as if they are guests in your own home.Appoint a dedicated person to oversee employee wellness, ensuring that your team feels supported both personally and professionally.Spend time interacting with both guests and employees. Regularly walk around the property to engage with your team and understand their daily challenges.Organize monthly general manager's breakfasts or similar informal gatherings where employees from different functions can share ideas and feedback.Implement programs like Employee of the Month, and consider equitable profit-sharing initiatives to incentivize the entire team.Encourage staff to bring their personalities to their roles. Genuine interactions can significantly enhance the guest experience.Implement comprehensive training programs focused on service culture development and provide opportunities for career growth.Quote of the Show:“ The words are easy to say, we've got these values. What does it mean? What does it mean to deliver a value of caring?” - Robyn PrattLinks:LinkedIn: https://www.linkedin.com/in/robyn-pratt-33011a/ Website: https://www.phoeniciamalta.com/ Shout Outs:0:52 - Hospitality Daily https://www.hospitalitydaily.com/ 0:53 - Josiah McKenzie https://www.linkedin.com/in/josiahmackenzie/ 13:58 - UNESCO https://www.unesco.org/en 15:21 - Condé Nast https://www.condenast.com/ 23:02 - Verne Harnish https://www.linkedin.com/in/verneharnish/ 35:26 - Four Seasons https://www.fourseasons.com/ 38:09 - Marriott https://www.marriott.com/default.mi 48:14 - Knights of St. John https://en.wikipedia.org/wiki/Knights_Hospitaller 🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ In this episode, Dan Ryan explores the deeper significance of hospitality with guest Casey Lavin, President of Beemok Hospitality Collection (BHC). They discuss the importance of culture, values, and intentionality in the hospitality industry, emphasizing the need for genuine care and empathy. Casey shares insights from his extensive career, including his experiences in renowned establishments such as Ritz Carlton and Sea Island, and delves into BHC's vision and mission. The conversation highlights the transformational power of mindset, the role of intentional leadership, and the long-term impact of creating meaningful experiences in hospitality.Takeaways: Incorporate company values and vision into daily operations and communications to foster a purpose-driven culture.Conduct daily huddles or lineups where at least 51% of the time is dedicated to discussing cultural and philosophical topics. Share core value stories, celebrate achievements, and remind the team of the larger purpose behind their work.Make orientation sessions meaningful by integrating the company’s vision, mission, and values, and end with a strong call to action, confirming the new hires' commitment.Regularly conduct colleague engagement surveys to gauge alignment with company values and gather feedback on areas for improvement.Develop tools like a “Daily Intentions Card” for employees to keep, which includes the company’s vision, mission, values, and daily intentions.Encourage a mindset of intentionality where every action and decision is aligned with the company’s purpose.Quote of the Show:“ We're going to achieve excellence and we're not going to stop until we get there. It might take 20 years, but if that is our goal, then let's be unrelenting in getting there.” - Casey LavinLinks:LinkedIn: https://www.linkedin.com/in/caseylavin/ LinkedIn: https://www.linkedin.com/company/bhc-charleston/ Website: https://bhc.com/ Instagram: https://www.instagram.com/thebhcteam/ Shout Outs:0:52 - Ritz Carlton https://www.ritzcarlton.com/ 0:52 - Kiaweh Island Golf Resort https://kiawahresort.com/ 0:54 - Greenbrier https://www.greenbrier.com/ 0:55 - Sea Island https://www.seaisland.com/ 3:20 - Danny Meyer https://www.ushg.com/team/danny-meyer 8:34 - Verne Harnish https://www.linkedin.com/in/verneharnish/ 13:08 - Ben Navarro https://en.wikipedia.org/wiki/Ben_Navarro 20:32 - New England Patriots https://www.patriots.com/ 33:33 - St Michael’s https://www.st-michaels.org.uk/ 33:50 - Vatican https://www.vatican.va/content/vatican/en.html 43:30 - Meeting Street Schools https://www.meetingstreetschools.org/ 48:24 - Meriwether’s https://merig.com/ 55:06 - The Cooper https://www.thecooper.com/ 56:59 - The Charleston Place https://charlestonplace.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ In this episode of Defining Hospitality, host Dan Ryan talks with Oscar Mejia, Co-Founder of Asociacion de Casas a Hogares (Houses to Homes) based in Antigua, Guatemala. The discussion delves into Oscar's background, his passion for improving housing, education, and healthcare for underprivileged communities, and the impactful work of his organization. Dan shares personal experiences from his and his family's hands-on volunteer work in Guatemala, emphasizing the themes of hospitality, shelter, and community service. The episode highlights the challenges and successes of building homes and running a school in a region with significant poverty, along with ways people can get involved.Takeaways: Advocate for and participate in service projects like those organized by Houses to Homes. This can enhance social responsibility and create a positive impact.Build partnerships with charities and nonprofits that align with your brand’s values, showing your commitment to making a positive difference in the world.Encourage a supportive and welcoming atmosphere. This can lead to better team morale and productivity.Gather and share stories from volunteers who have had positive and transformative experiences with your service projects. Use these testimonials to promote your initiatives and attract more support.Develop efficient systems for handling materials and organizing volunteer groups. Well-organized projects make it easier for volunteers and enhance their overall experience.Promote your initiatives and impact through robust social media campaigns and updates. This can help in raising awareness and attracting support globally.Ensure that your service projects and hospitality services are inclusive, welcoming people from different backgrounds and religions, and reinforcing the universal appeal of hospitality.Quote of the Show:“ One of the most important things is improving the living conditions of the people. It's the main goal for us for sure.” - Oscar MejiaLinks:Website: https://www.fromhousestohomes.org/ Shout Outs:12:55 - Joe Collins https://www.fromhousestohomes.org/aboutus/ 13:20 - Darren Collins https://www.fromhousestohomes.org/aboutus/ 24:19 - Santa Maria de Jesus https://en.wikipedia.org/wiki/Santa_Mar%C3%ADa_de_Jes%C3%BAs 51:27 - Judy Baker https://www.linkedin.com/in/judy-baker-1b247a35/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ In this episode of Defining Hospitality, host Dan Ryan chats with Marc Bromley, Regional VP and General Manager at Four Seasons Hotel, Washington, D.C. The discussion delves into the essence of hospitality, nurturing a culture of care, and powerful leadership lessons from Marc's father, Stan Bromley, a legendary figure in the industry. Marc shares his path in hospitality, the importance of attention to detail, and balancing professional commitments with personal life. The conversation also covers recruitment strategies, maintaining high standards, and Marc's enthusiasm for what lies ahead for Four Seasons.Takeaways: Prioritize creating a culture of care within your organization. This means placing a high value on caring for employees first, which in turn enhances the customer experience.Implement regular employee opinion surveys (at least twice a year) to gauge employee satisfaction and identify areas for improvement. Take this feedback seriously and create action plans based on the results.Emphasize the importance of attention to detail among your team. Lead by example and teach your team to notice and address small issues before they become big problems.Provide your managers with opportunities to lead by ensuring they are the ones to address issues raised by senior leadership or general managers, rather than bypassing them.Focus on hiring for will and training for skill. Invest in continuous training and development programs that align with your organizational culture.Create a robust feedback mechanism where employees receive regular and constructive feedback. Recognize and reward good performance, and provide support and training where needed.Encourage a work-life balance within your team. Promote wellness initiatives and ensure that employees do not burn out.Quote of the Show:“ Not to say we won't move heaven and earth and create legendary, world-class, luxurious, five-star experiences for our guests, but we openly declare that the employee comes first.” - Marc BromleyLinks:LinkedIn: https://www.linkedin.com/in/marcbromley/ Website: https://www.fourseasons.com/ Shout Outs:1:11 - Stan Bromley https://www.sfgate.com/business/article/A-star-hotelier-bids-a-fond-farewell-Four-2564654.php 1:53 - The Admiral’s Club https://www.aa.com/i18n/travel-info/clubs/admirals-club.jsp 1:54 - San Francisco International Airport https://www.flysfo.com/ 2:23 - Jordan Bromley https://www.linkedin.com/in/jordan-bromley-278742b8/ 7:45 - Wolf Blitzer https://en.wikipedia.org/wiki/Wolf_Blitzer 7:47 - Bill Clinton https://en.wikipedia.org/wiki/Bill_Clinton 9:12 - Ohio State University https://www.osu.edu/ 9:15 - Michigan State University https://msu.edu/ 9:43 - Issy Sharp https://en.wikipedia.org/wiki/Isadore_Sharp 10:06 - Hyatt https://www.hyatt.com/ 11:09 - Peninsula Hotels https://www.peninsula.com/en/default 14:05 - Forbes https://www.forbes.com/ 14:07 - TripAdvisor https://www.tripadvisor.com/ 14:09 - Michelin Guide https://guide.michelin.com/en 40:02 - Mike Tyson https://en.wikipedia.org/wiki/Mike_Tyson Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Today, Dan Ryan hosts Dwayne MacEwen, a renowned architecture and design professional, and Founder and Principal of DMAC Architecture and Interiors. The conversation delves into Dwayne's journey from working at Jordan Moser to starting his own company. They discuss his innovative approach in the hospitality industry and explore his projects like the award-winning American Airlines lounge and unconventional methods—bending wire sculptures, carving topography models, and prioritizing intuitive design without heavy reliance on signage. The episode emphasizes the importance of creative processes, client relationships, and pushing the boundaries of traditional design.Takeaways: Approach spaces with an outside-the-box mentality. Design shouldn't just meet the programmatic needs but also transcend and innovate beyond traditional expectations.Personalize spaces using hospitality as a guiding principle, even if they fall outside traditional hospitality contexts (e.g., airport lounges, utility buildings).Reduce dependence on signage by using materials and layouts that intuitively guide guests through spaces.Engage deeply with client feedback and adapt designs accordingly—a close, collaborative approach can lead to unique and successful outcomes.Trust and invest in the design process, from initial sketches to full-scale mockups. This can ensure a holistic, well-thought-out final product.Small details, such as acoustics and material finishes, can significantly enhance the guest experience. Pay attention to elements that might not be obvious but improve the overall ambiance.Be open to new challenges and projects outside your immediate expertise. This can lead to innovative solutions and broader experience.Quote of the Show:“ We succeeded at developing something really special by thinking outside of the box and applying hospitality to everything that we do.” - Dwayne MacEwenLinks:LinkedIn: https://www.linkedin.com/in/dwayne-macewen-7b0b8615/ Website: https://dmacarch.com/ Shout Outs:0:45 - BDNY https://bdny.com/ 0:46 - Global Hospitality Talk https://globalhospitalitytalk.com/ 2:04 - Jordan Mozer https://www.jordanmozer.com/ 4:51 - HD Expo https://hdexpo.hospitalitydesign.com/ 5:08 - Midtown Athletic Club https://www.midtown.com/ 6:57 - American Airlines https://www.aa.com/homePage.do 7:05 - Reagan National Airport https://www.flyreagan.com/ 12:32 - Joe Pilates https://pilateslessons.org/article/joseph-pilates/ 22:31 - Michael Jordan https://www.restaurant-hospitality.com/chef-news/michael-jordan-owner-partner-michael-jordan-s-restaurant-160-blue-michael-jordan-s-the-steak-house 23:10 - The Admiral’s Club https://www.aa.com/i18n/travel-info/clubs/admirals-club.jsp 26:43 - The Concourse Club https://www.concourseclubnj.com/ 27:13 -  Helio Castroneves https://www.indycar.com/drivers/helio-castroneves 27:48 - Aaron Weiss https://www.linkedin.com/in/aaron-weiss-38684423/ 29:44 - Larry Traxler https://www.linkedin.com/in/larrytraxler/ 29:45 - Mike Suomi https://www.linkedin.com/in/mikesuomi/x 35:57 - Wallpaper Magazine https://www.wallpaper.com/ 49:59 - Chicago Mothership https://www.mothershiplaunchpad.com/ 51:11 - Cornell University https://www.cornell.edu/ 52:46 - AJ Capital https://www.ajcpt.com/ 59:11 - The Supper Club https://thesupperclubinc.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ In today’s episode, Dan Ryan sits down with Ashley Ewing Parrott, Founder and Principal Creative Director at AEP Hospitality Consulting and Co-Founder of The Saturday Crowd. The discussion delves into how Ashley's creative direction and strategic insights have helped transform the hospitality industry. They explore what hospitality truly means, the importance of branding, and how a well-crafted guest experience can drive revenue. Ashley shares her journey from her early aspirations to her current success in creating award-winning hospitality experiences like The Wayback in Pigeon Forge, Tennessee. They also discuss the role of big brands in independent hotels and the delicate balance between maintaining unique guest experiences and leveraging corporate support.Takeaways: Get crystal clear on the client's vision and goals for the project at the beginning. Use creative exercises such as mood boards to align on aesthetics and objectives.Choose team members who are uniquely suited for the project. Avoid a one-size-fits-all approach and instead match the project's needs with the team's strengths.Elevate guest experience to be on par with other critical factors like budget and schedule.Bring in branding experts early in the process to ensure the property has character and depth. Late integration of branding can result in a soulless, two-dimensional product.For soft-branded properties affiliated with larger hotel chains, maintain brand-specific uniqueness while meeting essential standards like cleanliness and functional operational metrics.Create a compelling narrative around the property, from design elements to guest services. This helps set the property apart and attract a targeted audience.Utilize the positive feedback and loyalty programs from affiliated brands to boost occupancy while maintaining high ADRs through distinctive brand elements.Quote of the Show:“People are craving and then are subsequently willing to pay for connection, feeling connected to something.” - Ashley Ewing ParrottLinks:LinkedIn: https://www.linkedin.com/in/ashleyewingparrott/ Website: https://www.aepconsulting.com/ Saturday Crowd: https://www.thesaturdaycrowd.com/ Shout Outs:1:37 - Rubell Museum https://rubellmuseum.org/ 1:38 - Independent Lodging Congress https://ilcongress.com/ 1:48 - Jackie Wright https://www.linkedin.com/in/jackie-wright-70b80125/ 2:18 - Marriott https://www.marriott.com/default.mi 14:46 - The Wayback https://www.waybackhotel.com/ 22:30 - The Cavalier https://www.cavalierresortvb.com/ 24:39 - IHG https://www.ihg.com/hotels/us/en/reservation 24:41 - Kimpton Hotels https://www.ihg.com/kimptonhotels/hotels/us/en/reservation 26:01 - Bunkhouse https://www.bunkhousehotels.com/ 26:11 - Merit https://merithotels.com/en/about-us 34:14 - Hyatt https://www.hyatt.com/brands/hyatt 34:15 - Hilton https://www.hilton.com/en/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ In today’s episode of Defining Hospitality, Dan Ryan welcomes Eliza Pesuit, the Founder and CEO of Global Glimpse. Eliza discusses her journey in reimagining travel and how it can serve as a powerful educational tool for high school students. With over 15 years of commitment to equity and access, Global Glimpse has provided transformative travel experiences to thousands of young people from diverse backgrounds. Eliza shares her insights into the profound impact of travel on youth development, the importance of hospitality, and the hurdles of fundraising and forming corporate partnerships. Highlighting success stories and aspirations for future collaborations, this conversation sheds light on the organization's mission to bridge divides and create connections through authentic travel experiences.Takeaways: Understanding and communicating the "why" behind your work can inspire teams and stakeholders. Follow through the passion and remain dedicated to the mission.Leverage existing networks and engage with potential partners consistently, even if it means facing multiple rejections.Incorporate empathy, agency, and global perspective into organizational goals and metrics.Be transparent about how funds are used and the impact they create. Share stories and data to build trust and demonstrate the long-term value of the organization's efforts.Though technology is essential, recognize situations where tech-free environments can enhance interpersonal connections and learning.Support and partner with brands that share your organization's values. This can enhance credibility and loyalty internally and externally.Quote of the Show:“In great difference and dissonance, tremendous love and the most powerful growth can exist.” - Eliza PesuitLinks:LinkedIn: https://www.linkedin.com/in/elizapesuit/ Website: https://www.globalglimpse.org/ Shout Outs:0:42 - Cause Strategy Partners https://causestrategypartners.com/ 0:43 - Treehouse Foundation https://www.treehousefoundation.org/ 0:43 - Entrepreneurship for All https://eforall.org/ 1:29 - Opportunity Network https://opportunitynetwork.org/ 1:29 - AiLun Ku https://www.linkedin.com/in/ailunku/ 2:15 - Edwin Gould Foundation https://www.egfaccelerator.org/ 29:10 - United Airlines https://www.united.com/en/us 34:51 - Maureen McClellan https://www.linkedin.com/in/maureen-mclellan-70159392/ 52:26 - Obama Foundation https://www.obama.org/ 52:27 - Brian Chesky https://www.linkedin.com/in/brianchesky/ 52:29 - Airbnb https://www.airbnb.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Today, Dan explores hospitality design with Matthew Goodrich, an acclaimed interior designer and strategist. They dive into Goodrich's journey from his art background to founding his own firm, Goodrich, seven years ago. The conversation touches on recent projects, including a jazz bar he designed, the UBS Arena, and lessons learned from renowned restaurateur Danny Meyer. Goodrich explains his 'Design Foundation' framework, focusing on the elimination of awkwardness and fostering human connection in hospitality spaces. He also reflects on his mentors, the collaborative nature of design, and how life experiences inform his work.Takeaways: When starting a project, particularly in a new area, approach it with humility. Be upfront about what you don't know and actively listen to your clients and stakeholders to understand their needs deeply.Implement a structured framework or design foundation in your projects. This involves categorizing the project's inspirations or guiding principles into specific areas.Strive to create environments and experiences that eliminate awkwardness. This can be applied in both physical spaces and during client interactions, ensuring that all processes are smooth and intuitive.Conduct thorough research on the project's context and its historical, cultural, and location-based significance. This helps in creating designs that are timeless and resonate well with the intended audience.Foster a collaborative environment where input from various team members and stakeholders is valued. This helps bring in diverse perspectives and enriches the design process.Consider revisiting and refreshing designs periodically. This helps keep the projects relevant and aligned with evolving market needs and user behaviors. Encourage a flat organizational structure in your team where everyone can contribute ideas.Quote of the Show:“The highest and best that we can bring to a client is to help them imagine something that they couldn't on their own.” - Matthew GoodrichLinks:LinkedIn: https://www.linkedin.com/in/matthew-goodrich-89402440/ Website: https://www.goodrich.nyc/ Instagram: https://www.instagram.com/goodrich.nyc/ Shout Outs:AvroKo https://www.avroko.com/ Rockwell Group https://www.rockwellgroup.com/ So and So https://www.soandsosbar.com/ Danny Meyer https://www.linkedin.com/in/dhmeyer/ BDNY https://bdny.com/ Romer Hell’s Kitchen https://www.romerhotels.com/hells-kitchen Paul McElroy https://www.linkedin.com/in/paul-mcelroy-3387954a/ Brand Bureau https://www.brandbureau.com/ UBS Arena https://ubsarena.com/ Chris Rizzo https://www.linkedin.com/in/christopher-rizzo-86533314/ Misi Pasta https://www.misinewyork.com/ Ci Siamo https://www.cisiamonyc.com/ John Otis https://www.linkedin.com/in/jonotis/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Today, host Dan Ryan sits down with Bonnie Campagnuolo, Brand Leader of Embassy Suites by Hilton. The discussion follows the intricacies of hospitality, brand strategy, and evolving customer needs. Bonnie shares her journey from advertising to hospitality, her insights on brand evolution, and the importance of creating a guest-centric experience. They explore Embassy Suites' recent design changes, the importance of model rooms, and integrating technology in hospitality.Takeaways: Embrace the need for brand evolution or revolution based on market demands and guest needs.Regularly gather and incorporate feedback from guests on room functionality and amenities.Ensure key stakeholders, including housekeeping and operational teams, have input in the design process.Conduct extensive research via surveys, focus groups, and in-room studies to understand guest behaviors and unmet needs. Ask guests how they use space and what features are most important to them.Allow owners flexibility in design, while also ensuring brand consistency.Experiment with new technologies to improve guest experience as well as operational efficiency.Be open to career moves that might seem non-linear but can provide valuable experiences and insights. Avoid limiting beliefs in yourself and your abilities.Quote of the Show:“Make decisions that leave doors open, not ones that close doors. Be open, work on different clients, learn different types of business.” - Bonnie CampagnuoloLinks:LinkedIn: https://www.linkedin.com/in/bonnie-campagnuolo-7b31244/ Embassy Suites LinkedIn: https://www.linkedin.com/company/embassy-suites/ Website: https://www.hilton.com/en/ Shout Outs:Chris Nassetta https://www.linkedin.com/in/chrisnassetta/ Universal Studios https://www.universalorlando.com/web/en/us Walt Disney World https://disneyworld.disney.go.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Today Dan Ryan welcomes Áine O'Connor, President of the International Society of Hospitality Purchasers (ISHP) and Founder of AOC Purchasing LLC. Áine shares her extensive experience in the hospitality industry from working across the globe in project management, budgeting, and procurement. She delves into her journey to entrepreneurship, balancing work and family life, and the critical issue of human trafficking awareness within hospitality. This episode explores the importance of relationships, collaboration, and passion for quality in the built environment.Takeaways: Focus on building strong, respectful, and collaborative relationships with all project stakeholders including developers, designers, contractors, and vendors.Regularly check in with yourself to assess stress levels and ensure you aren’t taking on more than you can handle.Approach every project with a solution-oriented mindset, being open to others' input and working together to overcome challenges.Get involved in industry organizations for networking, skill development, and potential leadership opportunities.Stay open to learning new processes and understanding the rationales behind certain project decisions to improve your effectiveness.Understand that it is okay to admit when something is too much and take steps to delegate or adjust responsibilities accordingly.Support initiatives and training programs that address broader social issues, such as human trafficking, to make a positive impact within the industry and beyond.Quote of the Show: “I never don't want to work. I never don't want to be in this industry. I love it. I'm passionate about it, but it's a balance.” - Áine O’ConnorLinks:LinkedIn: https://www.linkedin.com/in/%C3%A1ine-o-connor-5507aa4/ Website: https://aocons.com/ ISHP: https://ishp.info/ Shout Outs:International Society of Hospitality Purchasers https://ishp.info/  The American Hotel & Lodging Association https://www.ahla.com/ Carl Long https://www.linkedin.com/in/carl-long-pmi/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode of Defining Hospitality, Dan Ryan meets with Mary Alice Palmer, the Global Creative Director and Founding Principal at ROAM Interior Design. The conversation focuses on the innovative decision by HKS to spin out ROAM as a standalone design firm. Mary Alice shares insights into her career, mentorship influences, and the strategic considerations behind the successful rebranding and growth of ROAM. The discussion also highlights how this unique approach brings new value to the firm and attracts top industry talent.Takeaways: Focus on developing a high-quality portfolio that showcases your team's abilities and success stories. A great portfolio can generate positive reactions and open new opportunities.Develop a comprehensive business case and clearly articulate the value of any proposed change. Use data and strategic insights to back up your vision.Encourage initiatives that push the boundaries of traditional business models. Be open to radical ideas that might initially seem counterintuitive.Work with external consultants or brand strategists to gain fresh perspectives and objective insights that can help make a compelling argument for change.Understand that markets and team dynamics evolve. Be flexible and willing to modify strategies as necessary to stay aligned with market demands and internal goals.Support your team's development through mentoring, training, and continuous learning opportunities. Empower senior-level employees and keep them engaged with challenging projects.Publicize your successes both internally and externally. Acknowledge the hard work and dedication of your team to boost morale and attract new talent.Quote of the Show: “I've been down many roads in my career. I'm attracted to things that keep me curious and keep me excited and keep me feeling like I'm on an adventure.” - Mary Alice PalmerLinks:LinkedIn: https://www.linkedin.com/in/mary-alice-palmer-48897462/Instagram: https://www.instagram.com/roaminteriordesign/ Website: https://www.roaminteriordesign.com/ Shout Outs:Baha Mar https://bahamar.com/ Marriott https://www.marriott.com/default.mi HKS https://www.hksinc.com/ Murphy Cramer https://www.mcdesign.com/ Simeone Deary https://simeonedeary.com/ WATG https://www.watg.com/ Ritz Carlton https://www.ritzcarlton.com/ Mandarin Oriental https://www.mandarinoriental.com/en/ Six Senses https://www.sixsenses.com/en/ Accor https://all.accor.com/a/en.html Hilton https://www.hilton.com/en/ Waldorf Astoria https://thewaldorfus.com/ Dan Noble https://www.linkedin.com/in/dan-noble-8a2989b/ Kirk Teske https://www.linkedin.com/in/kirkteske/ Revit https://www.autodesk.com/products/revit/architecture Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Dan welcomes Paul McElroy, Executive Vice President of Design and Construction at Lucid, Highgate’s in-house design studio, onto today’s episode where they dive into the transformative power of sustainability within the hospitality industry. Paul emphasizes the critical role of small changes and conversations, the significance of detailed project management, and the impactful lessons learned from challenging construction projects. The conversation conveys how vulnerability and resilience shape professional approaches and industry-wide improvements. The duo also explores how pioneering figures and companies are integrating sustainable practices, stressing the necessity of these efforts to become standard operations due to regulatory and market pressures. Takeaways: Embedding sustainability into projects from the kickoff meeting ensures that objectives are clear and incorporated into the workflow from the beginning.Integrate sustainability metrics and waste management plans into RFP processes to ensure accountability and commitment from contractors and vendors from the start.Show up with authenticity and vulnerability. This approach breaks down barriers and builds stronger, more genuine relationships with peers and partners.Set clear, audacious goals and communicate the “why” behind initiatives. This helps to align and motivate teams around shared objectives.Work collaboratively with contractors and vendors, bringing them on the journey rather than dictating from above. Understanding their challenges and working together to solve them can result in more sustainable and feasible solutions.Recognize and utilize the power of collective effort. Mobilize your organization and partners to join in the sustainable mission, thereby amplifying the impact.Be open to changing course based on what you learn along the way. Healthy friction and iterative improvements can lead to significant advances in sustainability practices.Quote of the Show:“It's very important that a hotel exhibits extreme hospitality to their guests, but I think hospitality extends way beyond the four walls of a hotel.” - Paul McElroyLinks:LinkedIn: https://www.linkedin.com/in/paul-mcelroy-3387954a/ Website: https://www.luciddevelopmentgroup.com/ Website: https://www.highgate.com/ Shout Outs:So and So Bar https://www.soandsosbar.com/ MindClick https://www.mindclick.com/ Hilton Hawaiian Village https://www.hilton.com/en/hotels/hnlhvhh-hilton-hawaiian-village-waikiki-beach-resort/ Alohi Lani https://www.alohilaniresort.com/ BDNY https://bdny.com/ Hyatt Regency San Francisco https://www.hyatt.com/hyatt-regency/en-US/sfors-hyatt-regency-san-francisco Kara Swisher https://www.linkedin.com/in/kara-swisher-b7213/ US Green Building Council https://www.usgbc.org/ Hotel Marcel https://www.hotelmarcel.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode, Dan Ryan interviews Sonja Haviland and Haley Mistler, Co-Founders of Superette Studio. They discuss their six-year journey in the hospitality design industry, highlighting key projects such as the Napa Valley Lodge and The Lodge at Bodega Bay, the latter of which was awarded Condé Nast Traveler's Reader's Choice - Best Hotel in the World. The duo shares insights on entrepreneurship, their definition of hospitality as the art of making people feel like they belong, and the importance of creative networks. They also touch upon the significance of trust and communication in their partnership, showcasing their nimble and hands-on approach to design and project management. This episode provides valuable guidance for budding entrepreneurs in the design world, emphasizing the synergy between branding and interiors in creating welcoming experiences.Takeaways: Engage in spaces where you can have unexpected collisions with other professionals, such as creative hubs or co-working spaces.Consider working with a career or business coach to help navigate difficult conversations and improve teamwork.Perform a vibe check, financial check, and gut check before engaging with new clients. Remember that maintaining a comfortable and positive relationship with clients is crucial.When working on projects, think about the small details that enhance user experience, such as intuitive layout, placement of switches, and durability of materials.Continuously learn and embrace new roles and responsibilities within your business as it grows.Produce and showcase the type of work you want to attract; what you do now is what you will continue to bring in for work.Starting small can be advantageous. Focus on your strengths and expertise before scaling.Quote of the Show: “So much of being successful and being able to grow and learn and evolve is surrounding yourself with people who are in a similar position.” - Haley MistlerLinks:Sonja’s LinkedIn: https://www.linkedin.com/in/sonja-haviland-8602091/ Haley’s LinkedIn: https://www.linkedin.com/in/haley-mistler-2387735/ Website: https://superettestudio.com/ Shout Outs:Napa Valley Lodge https://www.napavalleylodge.com/ The Langham https://www.langhamhotels.com/en/ Monterey Plaza Hotel https://montereyplazahotel.com/ The Lodge at Bodega Bay https://www.lodgeatbodegabay.com/ Lafayette Park Hotel https://www.lafayetteparkhotel.com/ Condé Nast https://www.condenast.com/ WeWork https://www.wework.com/ Lawrence McRae https://www.lawrencemcrae.com/ Jill Rosenwald https://www.jillrosenwald.com/ BookBub https://www.bookbub.com/ RISD https://www.risd.edu/ Brown University https://www.brown.edu/ Small Giants https://www.amazon.com/Small-Giants-Companies-Instead-10th-Anniversary/dp/014310960X/ref=sr_1_1?adgrpid=1333708168067507&dib=eyJ2IjoiMSJ9.QQYhvAjDoMxUtejBDi74ZgZCH5cCddPrse-p6MxQ-hqC5_axJ2H9nlq6hPjcja6LVUytkFP3aWaF-bBCfd7T3SVRifSgip5eh846NLy6cj8630nsW73gLX7LdBeMbyogFWBesgjGNJo5QgTAJ5rvSxK8Kn-8cCPfpJitzMe2HXs6Y5bgB6Ii3j6ZtrILYDNd4kHI3vLuFYNtUm6Z7BskXMpBHxjxxgf6SH2M3YjXYv0.S9dCyXXwVkxnVlvWE9EASQT8x8hp-YMYvwIdKr6-9Dc&dib_tag=se&hvadid=83356831320179&hvbmt=be&hvdev=c&hvlocphy=104857&hvnetw=o&hvqmt=e&hvtargid=kwd-83357101759371%3Aloc-190&hydadcr=24658_10677455&keywords=small+giants+book&msclkid=16538efc73151ef79412e9f124571198&qid=1728927559&sr=8-1 Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Today Scott Williams, the Chief Development and Brand Officer at Main Street Hospitality, joins host Dan Ryan to unpack the essence of hospitality through empathy, connection, and innovation. Drawing from his extensive background in media and branding, Scott offers valuable insights on creating genuine guest experiences and the parallels between theater and hospitality. The discussion also covers the significance of people-first approaches, continuous learning, and maintaining personal discipline. With anecdotes from influential leaders and successful brands, the conversation highlights the importance of independent hotels as innovation hubs, the evolving trends in experiential hospitality, and the power of community and authentic interactions.Takeaways: Ensure that all interactions with guests convey warmth, friendliness, and empathy. Train staff to handle stressful situations gracefully to enhance the guest experience.Encourage staff to make personal connections with guests and tailor their service to individual needs. Small gestures like stepping from behind the desk to hand over keys can make a significant difference.Implement continuous development programs for employees, such as monthly skills labs.Ensure that marketing and branding efforts authentically represent the values and culture of the business.Invest in creating memorable experiences that foster brand loyalty.Stay updated with new trends and practices in the industry, such as immersive experiences and sustainable practices.Promote a work environment where employees feel safe to express their needs and challenges.Quote of the Show: “Hospitality is sharing the best of yourself with one customer at a time; each and every interaction.” - Scott WilliamsLinks:LinkedIn: https://www.linkedin.com/in/scottswilliams/ Website: https://www.scottswilliams.com/ Website: https://mainstreethospitalitygroup.com/ Shout Outs:Starwood https://www.starwoodcapital.com/ Morgan’s Hotels https://www.sbe.com/ Independent Lodging Conference https://ilcongress.com/ Horst Schulze https://horstschulze.com/ Red Lion Inn https://www.redlioninn.com/ La Mamounia https://mamounia.com/en/ Hilton https://www.hilton.com/en/ Marriott https://www.marriott.com/default.mi Welcome to the Stork Club https://www.amazon.com/Welcome-Stork-Club-Mearl-Allen/dp/0498023958 Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode, we explore the essence and impact of hospitality in various contexts. Dan interviews Marion Emmanuelle Bullôt, the Managing Partner of AvroKO Hospitality Group. The conversation dives into Marion's career journey, starting from her early days in France, her influential experience with Gordon Ramsay, to her current role where she oversees strategy and concept development at AvroKO. Marion provides insights into how hospitality can transform spaces, enhance business strategies, and create meaningful experiences. The episode also highlights AvroKO's global projects, the importance of understanding market constraints, and the evolving nature of hospitality in enhancing guest experiences and business success.Takeaways: When expanding or starting new ventures in different regions, understanding the local context and customer needs is crucial. Leaders should have a clear understanding of the financial realities of their business, such as the P&L of restaurants or the budget constraints for food and beverage in specific projects.Encourage and value diverse experiences within your teams to innovate and solve complex problems.Building trust with clients through transparent communication and demonstrating expertise can help in securing buy-in for ambitious projects. Focus on ensuring clients understand both the vision and the practical steps.Think about how every touchpoint, from design to customer interaction, contributes to the overall experience and brand perception.Be prepared to adapt and evolve with changing market conditions. Whether it's incorporating new technology or rethinking strategies post-pandemic, leaders must remain flexible and open to change.Effective F&B strategies can significantly contribute to the revenue of hotels and other establishments. Consider investing in high-quality F&B offerings and understand the unique value it can bring to your business.Quote of the Show:“I have lots of early childhood memories that tie into hospitality and I just love that it comes with me through my day-to-day, through my work, and through everything I do.” - Marion Emmanuelle BullôtLinks:LinkedIn: https://www.linkedin.com/in/marion-emmanuelle-bull%C3%B4t-4105363a/ Website: https://www.avroko.com/ Shout Outs:Gordon Ramsay https://www.gordonramsay.com/ Marco Pierre White https://www.marcopierrewhite.co/ Marriott https://www.marriott.com/default.mi Four Seasons https://www.fourseasons.com/ Michelin https://guide.michelin.com/en Hoxton Chicago https://thehoxton.com/chicago/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Today’s episode provides listeners access to a session from Hospitality Sustainable Design Collaborative that Dan Ryan recently got to speak during. The webinar emphasizes the importance of sustainability in the hospitality industry. Collaborating with Marriott, Hilton, Hyatt, and Highgate Hotels, the initiative aims to educate industry professionals on climate health, equity, and carbon footprint reduction. The session highlights the significant environmental impact of packaging and showcases how companies like Berman Falk are innovating by using recyclable materials, reducing waste, and lowering carbon emissions. The broader discussion includes the financial and operational impacts of climate change, the role of sustainable practices in mitigating these effects, and how industry players can contribute to long-term environmental and economic resilience.Takeaways: Focus on initiatives that make travelers feel cared for while incorporating sustainability into your operations. This shows your commitment to both hospitality and environmental stewardship.Partner with major brands and contribute to educational programs that train your staff on climate health and equity.Implement tools like MindClick to simplify sustainability assessment. Evaluate products based on their entire life cycle and use this intelligence to make more sustainable choices in design and purchasing.Recognize and support leaders within your organization and industry who champion sustainability, such as those leading efforts in major hotel chains. Share their successes and innovations to inspire others.Establish clear metrics to measure the impact of your sustainability programs. Track engagement and success rates from educational initiatives and incorporate these learnings into your strategic planning.Break down complex sustainability information into manageable insights for your team. Use simplified frameworks and tools to make sustainability a more approachable and executable component of your operations.Transition to more sustainable packaging options, such as honeycomb cardboard, to reduce waste and carbon emissions. Clearly communicate these changes to all stakeholders involved in production and logistics.Quote of the Show: “Every hotel provides an experience for our guests and the ability to not only tell a story through design but tell a story that has a purpose and intention with respect to addressing the challenges that we all face with climate change.” - JoAnna AbramsLinks:LinkedIn: https://www.linkedin.com/company/mindclickinc/ LinkedIn: https://www.linkedin.com/in/joannaabrams/ Website: https://www.mindclick.com/ Shout Outs:MindClick https://www.mindclick.com/ Marriott https://www.marriott.com/default.mi Hilton https://www.hilton.com/en/brands/hilton-hotels/ Hyatt https://www.hyatt.com/ Highgate https://www.highgate.com/ BermanFalk https://www.bermanfalk.com/ PI FineArt https://pifineart.com/ Moore & Giles https://mooreandgiles.com/ Conde Nast Traveler Magazine https://www.cntraveler.com/ Sonesta https://www.sonesta.com/ IHG https://www.ihg.com/hotels/us/en/reservation Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

In this episode of Defining Hospitality, Dan interviews Alessia Genova, a noted interior design expert in the hospitality industry. Alessia shares her inspiring journey from starting as an intern at Tihany Design to becoming the company's principal and managing partner. With over 15 years of experience, Alessia discusses her passion for hospitality design, the importance of relationships and reputation, and the challenges and triumphs she encountered when taking over the company. The conversation offers valuable insights into maintaining high-quality standards, navigating career transitions, and balancing innovation with tradition in the design industry. She is an inspiration to hospitality professionals everywhere, you don’t want to miss this episode!Takeaways: Identifying and communicating the mission behind what you do can energize and drive you and your team. In hospitality, for example, the goal might be to make people feel cared for during their journeys.Building strong, lasting relationships within your industry—whether with clients, colleagues, or vendors—can be a foundation for long-term success.Nurturing your team members and providing mentorship can foster a strong, supportive working environment. Encourage personal and professional growth through guidance and sharing knowledge.For firms with a rich legacy, it’s essential to balance the respect for past accomplishments with the drive to innovate and explore new paths.The COVID-19 pandemic was described as a non-linear challenge, indicating the importance of adaptability. Leaders must stay flexible and manage unforeseen changes effectively.Focus on the quality of work and craftsmanship, from design to execution. Detailed project planning and immaculate attention to detail can set you apart.Quote of the Show: “Eventually you grow and you understand that having an understanding of these spaces will help you also design them in a certain way.” - Alessia GenovaLinks:LinkedIn: https://www.linkedin.com/in/alessia-genova-a28b742a/ Website: https://tihanydesign.com/Shout Outs:The Breakers https://www.thebreakers.com/ Beverly Hills Hotel https://www.dorchestercollection.com/los-angeles/the-beverly-hills-hotel Hilton https://www.hilton.com/en/brands/hilton-hotels/ Heart of House https://www.heartofthehouse.com/ Amber Hotel https://www.hotelamber.com/ Mandarin Hong Kong https://www.mandarinoriental.com/en/hong-kong/victoria-harbour Richard Serra https://gagosian.com/artists/richard-serra/ Le Cirque https://lecirque.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/

Today, host Dan Ryan speaks with Natalia Miyar, an experienced architect and designer with a global footprint and the Founder of Natalia Miyar Atelier. Natalia shares her journey from studying art history to establishing a successful design studio focusing on both high-end residential and hospitality projects. They discuss her design philosophy, the importance of making spaces comfortable and unique, and her transition into the hospitality sector, which includes projects in London and Mexico. Natalia also elaborates on her commitment to mentoring young talent and her aspirations for creating a lifestyle brand in the future. The conversation highlights the blend of practicality and creativity that is essential in design, and the significance of being open to new experiences and opportunities.Takeaways: Be open to unexpected paths and seize opportunities that may not have been part of the initial plan. This flexibility can lead to exciting new ventures and growth.Working with a business coach or mentor can provide valuable insights, accountability, and support. This kind of guidance is especially crucial for entrepreneurial growth and overcoming challenges.Diversity in your team can drive creativity and innovation.It's vital to merge creative vision with practical execution. Understanding the balance between artistic freedom and the responsibilities of design ensures projects are both beautiful and functional.Leaders should encourage a culture of continuous learning within their organizations. This includes structured mentoring and internship programs to foster growth and development.Foster an environment where team members feel comfortable expressing their ideas and creativity, even if it pushes the boundaries of the project’s original vision.Being adaptable and willing to change direction when presented with new opportunities or challenges is a valuable trait for leaders.Quote of the Show:“I think any entrepreneur will tell you the hardest thing is finding the right people to go on that journey with you.” - Natalia MiyarLinks:Instagram: https://www.instagram.com/nataliamiyar/?hl=en LinkedIn: https://www.linkedin.com/in/natalia-miyar-971b0559/ Website: https://www.nataliamiyar.com/ Shout Outs:Olivia Vanderhagen https://www.linkedin.com/in/olivia-nathalie-johanna-van-der-hagen-9713b0233/ The 22 https://www.thetwentytwo.com/ Ceramica Suro https://www.instagram.com/ceramicasuro/?hl=en Oswald’s https://www.oswaldsclub.com/ Hartford Street https://www.5hertfordstreet.com/s/ Maison Estelle https://maisonestelle.com/ Aisli Westerdijk https://www.linkedin.com/in/aisling-westerdijk-53b4436/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/