Defining Hospitality

Dan Ryan

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts. read less
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Episodes

Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142
2d ago
Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142
Joining the show this week is a talented multi-disciplinary designer with over 25 years managing a variety of projects. As a designer, she’s led teams through the full life of a project. Our guest this week is none other than the Managing Director at AvroKO’s Miami Studio, Kimberly Jackson!In a candid conversation with Host Dan Ryan, Kimberly shares her insights about her journey in the field of design and hospitality. She sheds light on her practice of incorporating "hospitable thinking" into all of the spaces she designs, highlighting the aspects of security, surprise, significance, and synergy, and emphasizes the role of diversity in the industry.Takeaways: Hospitality extends beyond mere spaces like hotels and restaurants, and is fundamentally a mindset. It revolves around how we interact with everyone around us, including friends, family, colleagues, bosses, and employees. The concept of hospitable thinking revolves around four key elements: security, surprise, significance, and synergy. It is important to create spaces that make guests feel comfortable, delighted, and important.Pushing boundaries and surprising both guests and the ownership team is a key aspect of innovative projects. Incorporating unexpected elements and layering them into the design process will drive innovation and shape future designs.Collaboration between the interior design team and the brand bureau is crucial in creating a cohesive narrative and strategy for each design. By combining their expertise, they can develop a unified vision that incorporates both spatial and branding elements.When crafting a spatial-heavy brand, it is important to set up a cohesive brand identity across all spaces. If a brand focuses on individuality, it is advisable to create unique and hospitable spaces that complement the brand without overshadowing it.The Hospitality Diversity Action Council (HDAC) was formed to create a more diverse hospitality industry at all levels. By embracing diversity, the industry can craft more hospitable spaces where everyone feels comfortable.Ensuring security in a space involves more than just the physical layout, such as not placing people in high-traffic areas. It also means creating an environment where all the elements work together seamlessly, providing comfort for everyone involved.Quote of the Show:“What is it about this project that is going to push the boundary a little bit? That's going to surprise the guest?” - Kimberly JacksonLinks:LinkedIn: https://www.linkedin.com/in/kimberly-jackson-aia-noma-11215a8a/ Website: https://www.avroko.com/ Instagram: https://www.instagram.com/avroko/?hl=en Shout Outs:15:50 - Brand Bureau: https://www.brandbureau.com/ 21:32 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 27:56 - Hospitality Diversity Action Council: http://www.wearehdac.org/ 28:35 - Stacy Shoemaker Rauen: https://www.linkedin.com/in/stacy-shoemaker-rauen-766b253/ 29:34 - HD Expo: https://hdexpo.hospitalitydesign.com/ 29:35 - BDNY: https://bdny.com/ 37:06 - Saxon and Parole38:02 - Madame Geneva38:05 - Ghost Donkey: https://www.ghostdonkey.com/ 39:20 - MIT: https://www.mit.edu/ 42:18 - William Harris: https://www.linkedin.com/in/william-harris-901b1b139/ 42:19 - Kristina O'Neal: https://www.linkedin.com/in/kristinao1/ 42:19 - Adam Farmerie: https://www.linkedin.com/in/adam-farmerie-a6a7b5a1/ 42:20 - Greg Bradshaw46:57 - Mike McCall54:05 - Tory Schenkkan: https://www.linkedin.com/in/tory-schenkkan-82b39812/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
A Duty To Be Hospitable - Michelle Jaime - Defining Hospitality - Episode # 140
Jan 31 2024
A Duty To Be Hospitable - Michelle Jaime - Defining Hospitality - Episode # 140
Our guest this week is a designer for whom discovery is at the heart of what she does. Her design skills have been featured on HGTV as the co-host of Aloha Homes, and her firm has won multiple awards, including two gold key awards. Joining the show is President and Creative Director of The Vanguard Theory, Michelle Jaime!Michelle joins host Dan Ryan to discuss Hawaii's unique culture in terms of hospitality. Michelle also shares her experiences as an entrepreneur, and dives into the need for authentic representation of Hawaiian culture in design.Takeaways: Hospitality in Hawaii is ingrained in the culture, where locals often adopt and warmly embrace visitors, sharing their traditions, food, and experiences. Genuine care and immersing guests are authentic aspects of life, both on a personal and industry level.Hawaiian firms often design Hawaiian projects, but rarely design mainland projects, hindering their recognition and opportunities outside of Hawaii. This disparity may be attributed to misconceptions about distance and cultural specificity.To gain recognition and attract profitable opportunities, it is important for small businesses to showcase their achievements. Building successful partnerships and establishing a strong reputation can lead to further growth beyond the local market.When working with clients, it's important to build strong relationships and understand their goals, budgets, and timelines. By designing around constraints and considering logistics, you create high-quality projects that meet expectations regardless of location.It is crucial for non-local design firms working on projects in Hawaii to be sensitive to the local culture and avoid appropriation. Engaging with local fabricators, artists, and designers is essential to ensure an authentic representation of the community.Being cautious about scaling and expanding too quickly is crucial, especially in areas where external factors can significantly impact businesses and lead to layoffs. Prioritizing sustainable growth can help prevent potential negative consequences.Many people face the challenge of lacking business guidance and mentorship, relying on failure to learn and overcome obstacles. Despite the absence of a mentor, the experience of navigating failures can drive personal growth and resilience.Quote of the Show:“If we don't engage the community, that's not really authentic.” - Michelle JaimeLinks:LinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ Website: https://www.thevanguardtheory.com/ Shout Outs:1:05 - The Laylow: https://www.marriott.com/en-us/hotels/hnlak-the-laylow-autograph-collection/overview/ 4:26 - Philpotts Interiors: https://www.philpotts.net/ 4:28 - Jonathan Staub: https://www.linkedin.com/in/jonathan-staub-a8486914/?originalSubdomain=no 4:30 - Marion Philpotts-Miller: https://www.linkedin.com/in/marion-philpotts-miller-74127111/ 5:21 - Kelsey Grammer5:44 - Fraiser6:35 - Hirsch-Bedner: https://www.hba.com/ 7:37 - HGTV: https://www.hgtv.com/ 7:40 - David Jaime: https://www.linkedin.com/in/david-jaime-430a1480/ 9:13 - Shaleah Soliven: https://www.linkedin.com/in/shaleah-soliven-03191726/ 12:07 - Rockywold Deephaven: https://www.rdcsquam.com/ 18:12 - Gensler: https://www.gensler.com/ 19:37 - Independent Lodging Congress: https://ilcongress.com/ 19:38 - BDNY: https://bdny.com/ 19:40 - Hospitality Design: https://hospitalitydesign.com/ 19:48 - Gold Key Awards: https://goldkeyawards.com/ 20:29 - The Surfjack Hotel: https://surfjack.com/ 21:14 - Green Oak21:19 - Ben Rafter: https://www.linkedin.com/in/ben-rafter-623a702/ 21:26 - Erik Warner: https://www.linkedin.com/in/erik-warner-3139175/ 21:27 - Stephen Chen22:52 - Billy Madison22:56 - Adam Sandler28:08 - White Sands Hawaii: https://www.whitesandshotel.com/ 28:11 - Hotel Renew: https://hotelrenew.com/ 35:02 - Westin Maui: https://www.marriott.com/en-us/hotels/hnmwi-the-westin-maui-resort-and-spa-kaanapali/overview/ 35:32 - JMI Realty: https://www.jmirealty.com/ 38:06 - Small Giants: https://a.co/d/io2lBqt 39:57 - Coach Mackey42:02 - Susan Cain: https://susancain.net/ 42:04 - Quiet: https://a.co/d/38TjZQO Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Taking Care Of Business - Ben Nicholas - Defining Hospitality - Episode # 139
Jan 17 2024
Taking Care Of Business - Ben Nicholas - Defining Hospitality - Episode # 139
Our guest this week is a designer who believes that the best results come from challenging the norm. With over 20 years in the industry, he knows what makes and breaks a project. Joining the show is Chief Brand and Design Officer at Design Environments, Ben Nicholas!Ben sits down with Host Dan Ryan for a conversation on the importance of building human connections in all elements of the industry. Ben shares how his route as a paperboy inspired his love for hospitality, his philosophy of creating designs that foster genuine and effortless hospitality experiences, and the importance of challenging the norm.Takeaways: Hospitality is about creating connections and ensuring that people feel a sense of belonging and being part of something. It extends beyond physical spaces like hotels and can be experienced in restaurants, bars, and everyday life.Being open to unexpected opportunities and taking leaps of faith can lead to amazing experiences and personal growth. Embracing naivety and excitement allows us to create unique and memorable journeys in life.Maintaining meaningful connections and cherishing the time spent together are valuable lessons. Prioritizing relationships and seizing opportunities can lead to personal and professional growth.Working on projects globally brings challenges that require adaptability and quick learning, such as understanding different markets' expectations and keeping teams motivated to deliver great design.The future is full of exciting opportunities and possibilities, especially when it comes to establishing and growing a service design team. Embracing the potential and putting in the necessary work can lead to exciting outcomes and personal fulfillment.The most cherished memories from working on projects are not about the physical outcomes, but rather the people and experiences that were shared. These memories serve as a reminder of the joy and bonds formed during the collaborative process.In design and project planning, having a well-defined process and being open to exploration are crucial. Renovation presents greater challenges than new builds, requiring creativity to enhance the space within constraints.Quote of the Show: “I like the term tour guide. I don't like the word boss.” - Ben NicholasLinks:Instagram: https://www.instagram.com/ben_tcbn/ LinkedIn: https://www.linkedin.com/in/ben-nicholas-id/ Website: https://www.designenvironments.com/ Shout Outs:04:10 - Iowa State:https://www.iastate.edu/ 04:41 - The Gettys Group Companies: https://www.gettys.com/ 05:32 - Agatha Christie05:35 - Thomas Mann11:54 - Ali Bacon: https://www.linkedin.com/in/alibacon/ 31:07 - Katy Daly: https://www.linkedin.com/in/katy-daly-0bb40579/ 31:29 - Elvis38:48 - Mongoose: https://www.mongoose.com/ 38:51 - Huffy: https://www.huffy.com/ 38:57 - Stranger Things: https://www.netflix.com/title/80057281 39:41 - Magnum PI39:48 - Golden Girls41:29 - Bea Arthur45:36 - Oreos: https://www.oreo.com/ 48:24 - Madonna48:25 - Dick Tracy48:53 - Warren Beatty49:14 - Regent Beverly Wilshire: https://www.fourseasons.com/beverlywilshire/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Adaptive Reuse And Sustainability - Defining Hospitality - Episode # 138
Jan 10 2024
Adaptive Reuse And Sustainability - Defining Hospitality - Episode # 138
Welcome to 2024! As we embark on a new year, our resolution is to shift our attention to the remarkable sustainability initiatives happening within the hospitality industry. In the current climate, sustainability has become increasingly crucial, benefiting not only the planet but also businesses themselves.To kick-start this focus, we’re bringing you a compilation of past episodes centered around sustainability and adaptive reuse. In this compilation, we feature conversations with past guests who are true experts in the field of sustainability and at transforming old buildings into vibrant, renewed spaces. Join us as we explore innovative solutions and inspiring stories in our quest for a more sustainable future.In this episode you’ll hear from Founder and CEO of MindClick: JoAnna Abrams, Partner at Dutch East Design: Dieter Cartwright, President at Becker + Becker Associates: Bruce Becker, and Chief Development Officer at NuovoRE: Heather Ciszczon.Takeaways:The importance of measuring and recognizing the impact of sustainability is increasing in the marketplace. Financial institutions are leading the way by committing to carbon neutrality in lending and embracing measurement practices for a sustainable future.Making the decision to disconnect from fossil fuels and prioritize sustainable qualifications, such as Passive House and Net Zero, are crucial steps towards achieving a high level of performance and sustainability in building projects.Despite brands making pledges to reduce fossil fuel emissions, emissions in full-service hotels have been increasing. This disconnect between intentions and actions calls for more integrated efforts in the hospitality industry to achieve sustainable practices.Historic tax credits play a vital role in preserving and adapting old buildings for revitalization, but navigating the requirements and preferences of review programs can be challenging.Links:Connect with JoAnnaLinkedIn: https://www.linkedin.com/in/joannaabrams/ Website: https://mindclick.com Connect with DieterLinkedIn: https://www.linkedin.com/in/dieter-cartwright-assoc-aia-ba859318/ Website: https://www.dutcheastdesign.com/ Connect with BruceLinkedIn: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ Website: https://www.beckerandbecker.com/ Connect with HeatherLinkedIn: https://www.linkedin.com/in/heatherciszczon/ Website: https://nuovore.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
The Future Of Augmented Hospitality - Damien Perrot - Defining Hospitality - Episode # 137
Dec 20 2023
The Future Of Augmented Hospitality - Damien Perrot - Defining Hospitality - Episode # 137
Joining the show this week is someone who believes that hotels are more than just a place to sleep and eat. Please welcome to the show, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor, Damien Perrot!In this vibrant conversation between Dan Ryan and Damien, the duo delve into the world of hospitality, hotel industry and its transformations. Damien shares his insights on everything from creating unique hotel experiences to the future of the industry. Takeaways: Hospitality is about connecting with people and leaving a lasting impression. It's the art of welcoming strangers who could become friends, even if you will only know them for a short time.The importance of creating memorable experiences in the hospitality industry cannot be understated. It's not just about food and beverage, but also about the ambiance and overall experience that sets a property apart and creates a destination.Creating a meaningful guest experience in a hotel involves immersing oneself in the local culture and surroundings, ensuring both guests and locals can truly live the experience they desire. This approach also proves to be profitable for hotel owners.Innovation in the hospitality industry extends beyond the confines of a hotel, encompassing the entire travel experience. By addressing pain points and enhancing guest satisfaction, hotels can create a positive and memorable stay for travelers.Hotels face the challenge of managing travelers' luggage, which often requires dedicated staff and even the use of meeting rooms. By allowing travelers to conveniently check their luggage at the hotel, the process is more efficient and hassle-free.Design in hotels goes beyond aesthetics, playing a vital role in guest experience. From achieving sustainability goals to driving profitability, investing in efficient and innovative solutions now is crucial for future success in a rapidly changing world.In the ever-changing world, being a part of shaping the future and challenging norms is exciting. Hospitality industry, like hotels, can play a vital role in evolving cities and ensuring a high quality of life amidst increasing urban density.Quote of the Show:“Hospitality is about welcoming people who are not yet your friends, but could become your friends.” - Damien PerrotLinks:Instagram: https://www.instagram.com/accor_design/ LinkedIn: https://www.linkedin.com/in/damien-perrot-42b6252/ Website: https://group.accor.com/en Shout Outs:01:43 - The New Museum: https://www.newmuseum.org/01:46 - Radical Innovation: https://www.radicalinnovation.io/ 01:58 - Marriott: https://www.marriott.com/default.mi 01:59 - Hilton: https://www.hilton.com/en/ 02:00 - IHG: https://www.ihg.com/ 05:08 - Mama Shelter: https://mamashelter.com/ 06:37 - Philippe Starck: https://www.starck.com/ 10:16 - Faena Miami: https://www.faena.com/miami-beach 10:38 - Fairmont Royal York: https://thefairmontroyalyork.com/ 14:40 - Alexis Henri C M Clerel Tocqueville17:56 - Ibis: https://ibis.accor.com/northamerica/index.en.shtml 37:28 - Wyndham: https://www.wyndhamhotels.com/ 37:42 - Novotel: https://novotel.accor.com/a/en/usa.html 40:26 - Chamonix: https://en.chamonix.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/
Collect The Dots To Connect The Dots - Jessica Gidari - Defining Hospitality - Episode # 136
Dec 13 2023
Collect The Dots To Connect The Dots - Jessica Gidari - Defining Hospitality - Episode # 136
Our guest this week has a passion for creating restaurants that redefine the dining experience. With the innate ability to take a concept and turn it into reality, she drives innovation in the industry. Welcome to the show, Senior Director of Design & Concept Development at Union Square Events, Jessica Gidari!Dan Ryan hosts Jessica to delve into her approach to creating unique restaurant experiences and her understanding of true hospitality. Jessica shares the importance of collecting the dots, discusses her experiences with Union Square Hospitality, and explores the power of hospitality in all aspects of life and business.Takeaways: Hospitality is the act of doing something for someone rather than just doing it to them. While it may be customary to offer complimentary drinks, a customer may not want them, thus putting the customer in an awkward situation. Active listening and making connections are key elements in collecting valuable information. Utilizing these skills allows for effective networking and the facilitation of beneficial collaborations.Making meaningful connections with others can unlock the magic of building strong relationships, fostering teamwork, and enhancing personal growth. These connections create moments of excitement and shared understanding that can have a lasting impact.A cohesive combination of design, atmosphere, and narrative in a space can create a powerful and memorable experience. Ensuring all elements align and speak the same language enhances the overall impact and leaves a lasting impression on visitors.Prompt problem-solving is crucial in the hospitality industry, ensuring a seamless experience for guests even in challenging situations. By swiftly addressing issues and offering suitable alternatives, restaurants can uphold customer satisfaction.Hospitality should start by warmly welcoming guests and understanding their purpose for visiting. By paying attention to their cues and preferences, you can offer appropriate suggestions to enhance their experience.Hospitality is crucial in corporate environments, as it creates a sense of belonging and pride for employees while enhancing their overall experience. Incorporating innovative food and beverage concepts helps foster a positive and engaging work environment.Quote of the Show: “Hospitality is when you do something for someone rather than to someone.” - Jessica GidariLinks:LinkedIn: https://www.linkedin.com/in/jessica-gidari-65906120/ Website: https://www.unionsquareevents.com/consulting/ Website: https://www.jgidari.com/ Shout Outs:00:43 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 07:32 - Shake Shack: https://shakeshack.com/#/ 07:33 - Union Square Cafe: https://www.unionsquarecafe.com/ 07:36 - Blue Smoke: https://www.bluesmoke.com/ 07:42 - Gramercy Tavern: https://www.gramercytavern.com/ 16:58 - JP Morgan Chase: https://www.jpmorganchase.com/ 17:24 - Foster and Partners: https://www.fosterandpartners.com/ 38:23 - Hospitality Quotient:https://hq.ushg.com/ 44:06 - Arizona State University: https://www.asu.edu/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Transforming Spaces Through Adaptive Reuse - Heather Ciszczon - Defining Hospitality - Episode # 135
Dec 6 2023
Transforming Spaces Through Adaptive Reuse - Heather Ciszczon - Defining Hospitality - Episode # 135
Our guest this week is a talented designer with over 20 years of experience. She’s a leader who helps transform spaces into experiences that are truly part of their local communities. Joining the show is Chief Development Officer at NuovoRE, Heather Ciszczon!Heather joins host, Dan Ryan, for a comprehensive discussion on her journey from design to development. Heather discusses the intricacies of her work, including exceptional renovation projects like the 21C Museum Hotel in St. Louis. Additionally, Heather touches on the challenges of historic tax credit works and the responsibility of the hospitality industry in making outsized impact on the lives of people through innovation and engagement.Takeaways: Hospitality is about meeting someone where they are at and where they’re most comfortable. While luxury experiences are nice, your customers may want something more relaxed. As a designer, when working on any project, you need to fully understand what the owner wants. Understanding those goals allows you to more effectively meet them, and deliver a satisfactory end product. When you are the owner of a project, you need to help give your team agency to work effectively. Helping them understand the why behind your motivations will allow them to carry out your vision to its fullest. While any project requires a good team, renovations have particular nuances that members need to handle. Having team members who are familiar with historic buildings and tax credit work are crucial understandings in addition to their design skills. When renovating old buildings, there is a fine line between preservation and adaptation. Adjustments to a building to make it function more efficiently as a hotel may face pushback from preservation societies; designers need to be sensitive to these needs. When trying to ingrain a property in the local community, partnerships are key. By partnering with local groups and providers, you help meet everyone's needs, have stronger procurement processes, and invest in the local community. The foundation of a good team is trust. Rather than waiting for something to go wrong, establish trust early on. With a strong connection between your team, issues that arise will be much easier to handle. Quote of the Show:“That's not my skill set is to make something of a blank piece of paper. But if you give me a bunch of puzzle pieces, I will find a way to solve them.” - Heather CiszczonLinks:LinkedIn: https://www.linkedin.com/in/heatherciszczon/ Website: https://nuovore.com/ Shout Outs:03:38 - McDonalds04:19 - Two Roads Hospitality04:59 - The El Capitan Hotel: https://elcapitanhotelmerced.com/ 05:49 - 21C Museum Hotel St Louis: https://www.21cmuseumhotels.com/stlouis/09:04 - The Hermosa Inn: https://www.hermosainn.com/ 09:08 - Lon Megargee11:08 - Liam Neeson12:52 - YMCA: https://www.ymca.org/ 28:34 - New Waterloo: https://newwaterloo.com/ 42:23 - Lor Tush: https://lortush.com/ 46:13 - ASU: https://www.asu.edu/ 48:40 - Fidelity Hotel Cleveland 50:17 - Hotel Marcel: https://www.hotelmarcel.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Hospitality For The Planet - Bruce Becker - Defining Hospitality - Episode # 134
Nov 29 2023
Hospitality For The Planet - Bruce Becker - Defining Hospitality - Episode # 134
Today's guest leads the charge of finding new ways to build and design sustainably. He’s responsible for the first zero emissions and passive house certified hotel in the United States. Our guest this week is none other than President at Becker + Becker Associates, Bruce Becker!Bruce joins Dan Ryan from the Hotel Marcel in New Haven, Connecticut, for a conversation on how he is trailblazing the world of sustainable hotels. Bruce shares his motivations for the hotel, how other brands need to better incentivize sustainable building practices, and how he took on his first hotel project. Takeaways: Hospitality is about caring for both people and their environments. You can’t be generous with hospitality while polluting the planet. Hospitality means preserving the future while innovating in the present. Beyond the good for the planet, sustainable initiatives can save a hotel on budget. A lower energy bill can save you as much money as having an extra 20 rooms. For the Hotel Marcell, their initiatives add up to about $300,000 a year to their bottom line. Despite the operating benefits of more environmentally friendly options, many brands still have issues implementing them, as no one directly owns these initiatives. To solve this, brands need to appoint individuals to choose more sustainable options. When hotel designers are over budget, their first intention is to start cutting back on costs from different sections. Environmental tax credits and grants are a potent way to adopt new technology while making budgets more efficient.When designing a hotel, it’s important to consider how each of the different functions interplay with each other. When you have over 100 rooms, you also need meeting rooms, lounge space, and open space. When looking to add solar to a hotel, building roof space can be a limiting factor. Covering parking spaces with solar panels offers a unique way to take advantage of existing space. A 4 story hotel has enough parking space to be 100% net zero.While there are incentives for individual designers to adopt sustainable practices, there needs to be more pressure from brands. Much like a hotel can’t open until passing a safety inspection, brands should require a certain level of sustainability before opening. Quote of the Show:“You have to have a holistic approach to taking care of people and their things and their environment and their planet.” - Bruce BeckerLinks:LinkedIn: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ Website: https://www.beckerandbecker.com/ Hotel Marcel: https://www.hotelmarcel.com/ Shout Outs:01:15 - Larry Traxler: https://www.linkedin.com/in/larrytraxler/ 01:16 - Hilton: https://www.hilton.com/en/ 13:14 - Hyatt: https://www.hyatt.com/ 13:17 - Marriott: https://www.marriott.com/ 13:19 - Accor: https://all.accor.com/usa/index.en.shtml 13:23 - IHG: https://www.ihgplc.com/en 19:21 - Megan Gill: https://www.linkedin.com/in/megan-gill-0a2636112/ 19:28 - BLDG: https://www.bldg-newhaven.com/ 21:27 - Nuveen: https://www.nuveen.com/en-us 30:30 - Dutch East Design: https://www.dutcheastdesign.com/ 30:50 - Consigli Construction: https://www.consigli.com/ 32:54 - Marcel Breuer33:01 - Bauhaus33:05 - Harvard: https://www.harvard.edu/ 33:27 - Paul Goldberger: https://www.paulgoldberger.com/ 33:31 - AIA: https://www.aia.org/ 34:02 - Richard Lee: https://en.wikipedia.org/wiki/Richard_C._Lee 37:34 - Cornell Hotel School: https://sha.cornell.edu/ 38:16 - Yale: https://www.yale.edu/ 45:15 - IKEA: https://www.ikea.com/us/en/ 47:39 - Elon Musk47:41 - Tesla: https://www.tesla.com/ 01:01:05 - Mitsubishi: https://www.mitsubishi.com/en/ 01:16:56 - Charlestowne Hotels: https://www.charlestownehotels.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
BDNY 2023 - Defining Hospitality - Episode # 133
Nov 22 2023
BDNY 2023 - Defining Hospitality - Episode # 133
In this special episode of Defining Hospitality, we’re live from BDNY 2023! Dan chats with some expo attendees, organizers, and Gold Key winners to see what excites them most about BDNY. We’ll discuss why guests have come from as far as Hawaii, what is exciting them about the future, and how to incorporate hospitality into expos.Links:Shaleah SolivenLinkedIn: https://www.linkedin.com/in/shaleah-soliven-03191726/ Website: https://www.thevanguardtheory.com/ Website: https://www.shaleahsoliven.com/ Michelle JaimeLinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ Website: https://www.thevanguardtheory.com/ Julie FrankLinkedIn: https://www.linkedin.com/in/juliecfrank/ Website: https://aspen.com/ Drew StuartLinkedIn: https://www.linkedin.com/in/drew-stuart-22bb286/ Website: https://inc.nyc/ Paul BienkowskiLinkedIn: https://www.linkedin.com/in/paul-bienkowski-0428b57/ Website: https://hospitalitydesign.com/ Shout Outs:02:49 - Gensler: https://www.gensler.com/ 02:53 - Shore Hotel: https://www.shorehotel.com/ 06:10 - Rockefeller Center: https://www.rockefellercenter.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Owning Your Results - Hector Sanchez - Defining Hospitality - Episode # 132
Nov 15 2023
Owning Your Results - Hector Sanchez - Defining Hospitality - Episode # 132
Joining the show this week is an experienced executive who has a history of driving brands to success. Please welcome to the show, Head of Development for Ashford Inc and CEO at Premier, a subsidiary of Ashford, Hector Sanchez!Hector sits down with Host Dan Ryan to share the lessons he has learned from his time in the hospitality industry. Hector dives into the importance of owning mistakes when they happen, the challenges of aligning on budget, and how to build teams that play to their members’ strengths. Takeaways: Hospitality is the act of serving people and creating unique experiences that they can share with others. It plays a crucial role in creating memorable moments and fostering connections between individuals.Taking responsibility and providing a solution is crucial in resolving issues effectively, as it demonstrates accountability and ownership, unlike finger-pointing and avoiding responsibility.Ownership groups in the hotel industry typically do not bring various functions, such as project management, in-house. While some may handle design and project management internally, they often rely on external firms for expertise and assistance.As a newcomer to the hospitality industry, it’s important to take note of the small details around you. Observing how other projects came to fruition and noting their nuances will help you ramp up your design knowledge.While having a holistic understanding of your industry is beneficial, it doesn’t mean you need to be an expert in every discipline. Play to your strengths and build a team whose members fill in each other’s gaps. The disconnect between budget and creativity in the hospitality industry can be a large challenge. Being mindful of budget constraints while fostering creativity is crucial for successful project execution.Quote of the Show:“To me, it's just about how you react to those issues? Do you just hide from them? Do you ignore the calls or do you rise up?” - Hector SanchezLinks:Instagram: https://www.instagram.com/premier_design_to_completion LinkedIn: https://www.linkedin.com/in/hector-a-sanchez-65799b7/ Website: https://www.premierpm.com/ Website: https://www.ashfordinc.com/ Shout Outs:01:16 - Chris Green: https://www.linkedin.com/in/wchrisgreen/ 01:23 - Chesapeake Hospitality01:25 - Remington Hotels: https://www.remingtonhospitality.com/ 09:31 - Bermanfalk: https://www.bermanfalk.com/ 11:38 - PEMEX: https://www.pemex.com/en/Paginas/default.aspx 12:18 - National Oilwell Varco: https://www.nov.com/ 12:30 - Schlumberger: https://www.slb.com/ 12:31 - Halliburton: https://www.halliburton.com/ 19:13 - Carla Niemann: https://www.linkedin.com/in/carla-niemann-rid-iida-81314a5/ 19:19 - Johannes Michalsky: https://www.linkedin.com/in/johannes-michalsky-80166b77/19:27 - Mike Funk: https://www.linkedin.com/in/funkmike/ 27:36 - Patrick Burke: https://www.linkedin.com/in/patrick-burke-aia-ncarb-3125748b/ 27:51 - Rex Tullius33:20 - Mr C’s Beverly Hills33:22 - Hilton: https://www.hilton.com/en/ 33:27 - La Concha: https://www.laconcharesort.com/ 33:30 - Autograph Collection: https://autograph-hotels.marriott.com/ 33:32 - Le Pavillon Hotel: https://www.lepavillon.com/ 34:35 - Courtyard: https://courtyard.marriott.com/ 34:37 - Ritz-Carlton: https://www.ritzcarlton.com/ 35:41 - Barbara Carlson39:15 - Renaissance Nashville47:49 - University of Houston: https://www.uh.edu/ 47:52 - Texas Rangers: https://www.mlb.com/rangers 47:56 - Houston Astros: https://www.mlb.com/astros Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Understanding All The Parts And Pieces - Mitch Parker - Defining Hospitality - Episode # 131
Nov 8 2023
Understanding All The Parts And Pieces - Mitch Parker - Defining Hospitality - Episode # 131
Filling a hotel with furniture is about more than just picking the right chair, it’s about working with your client to get the right product set up the right way for them. Our guest this week is a well rounded hospitality professional and expert in all things FF&E. Joining the show is COO - FF&E Division & Partner at The Parker Company, Mitch Parker!Mitch sits down with Host Dan Ryan to dive into all things procurement. Mitch outlines the importance of planning for proper time, the intricacies that go into furnishing a hotel, and the need for designers to design for the requirements of the hotel.Takeaways: Hospitality is all about service. In a hotel, it’s providing a place for others to feel comfortable. In procurement, it’s about providing efficient service that helps your client complete their project on time and under budget. With every item, there is often an unseen level of customization behind the scenes. Multiple locations may use the same chair, but the color, texture, and finish can vary. Managing these changes is a behind the scenes responsibility of procurement. Design never happens in a vacuum, but is shaped by the bounds of what you are designing for. When designing furniture for hotels, an aesthetically pleasing design isn’t enough, it needs to also meet the functional requirements of the hotel. While it’s important to meet client needs, you also need to open a hotel on time. To help stay on schedule, highlight the importance of making decisions to clients, and try to reduce the number of 3rd party decision makers. As a leader of a business you need to balance employee agency with your own oversight. It’s important to give your employees agency to make their own decisions, but you want to be involved enough that when problems arise, you are able to help out. When furnishing a hotel, you need to understand how all the parts and pieces play into the overall guest experience. A single element can turn a positive experience negative for a guest, preventing them from returning to your hotel.  As a purchaser, time is your best friend. It’s common for clients to change their mind or ask for revisions half way through the process. By building in a buffer, you can meet client requests without delaying the project.  Quote of the Show:“You can have a beautiful design, but if it can't be executed, you have a problem.” - Mitch ParkerLinks:Website: https://parkerinternational.com/ Website: https://wazi.com/ Shout Outs:01:02 - Leonard Parker04:23 - The Maxwell Company06:39 - The High Point Furniture Market: https://www.highpointmarket.org/ 09:13 - Marriott Courtyard: https://courtyard.marriott.com/ 09:43 - Four Seasons: https://www.fourseasons.com/ 09:44 - Rosewood: https://www.rosewoodhotels.com/en/default  09:46 - The Ritz-Carlton: https://www.ritzcarlton.com/ 33:45 - Carole Monestime: https://www.linkedin.com/in/carole-monestime-5aa4192b/ 34:11 - Linda Hein: https://www.linkedin.com/in/linda-hein-6a49a423/ 34:13 - Marilyn Webb: https://www.linkedin.com/in/marilyn-webb-a4024511/ 47:38 - Gregg Parker: https://www.linkedin.com/in/gregg-parker-418a1131/ 48:33 - Philip Parker: https://www.linkedin.com/in/philip-parker-6b281a2a/ 48:39 - Doug Parker48:43 - Brad Parker48:55 - Camp Waziyatah: https://wazi.com/ 01:01:58 - American of Martinsville: https://americanofmartinsville.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Radical Innovation - Defining Hospitality - Episode # 130
Nov 1 2023
Radical Innovation - Defining Hospitality - Episode # 130
In this special episode of Defining Hospitality, we’re featuring interviews from the 2023 Radical Innovation Awards. Dan speaks with Radical Innovation Founder John Hardy, and other event participants including Jury members, MC, and sponsors. Through each interview, you’ll hear about the excitement of the event, tips for anyone considering being a future juror, and which aspects of the designs stood out the most.Featured Guests:John HardyLinkedIn: https://www.linkedin.com/in/john-hardy-3a677812/ Website: https://www.jhgi.com/ Website: https://www.radicalinnovation.io/ Mark FriesenLinkedIn: https://www.linkedin.com/in/mark-friesen-b7b77812/ Website: https://www.beyerbrown.com/Raj ChandnaniLinkedIn: https://www.linkedin.com/in/rajchandnani/ Website: https://www.watg.com/ Eran ChenTwitter: https://twitter.com/ODAArchitecture LinkedIn: https://www.linkedin.com/in/eran-chen-465b446/ Website: https://oda-architecture.com/ Damien PerrotLinkedIn: https://www.linkedin.com/in/damien-perrot-42b6252/ Website: https://group.accor.com/ John EdelmanLinkedIn: https://www.linkedin.com/in/john-edelman-4361a012/ Website: https://hellerfurniture.com/ Vito LottaLinkedIn: https://www.linkedin.com/in/vito-f-lotta-464228/ Website: https://stories.hilton.com/ Shout Outs:The Gourd Project: https://www.thegourdproject.com/ Bruce Becker: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Creating Events That Bring People Together - Keisha Byrd - Defining Hospitality - Episode # 129
Oct 25 2023
Creating Events That Bring People Together - Keisha Byrd - Defining Hospitality - Episode # 129
On this episode, we’re joined by a show director who puts together some of the hospitality industry’s most popular events. Please welcome to the show, Brand Leader & Associate Show Director - Boutique Design at Emerald, Keisha Byrd! Keisha joins Host Dan Ryan to share what makes a successful event. Keisha highlights the importance of finding the right people, the satisfaction that comes from pulling off a successful event, and the ways students can get the most out of events. Takeaways: Hospitality is about creating welcoming experiences, bringing people together, and making everyone feel like they belong. It is important to prioritize these aspects in order to foster a sense of unity and promote meaningful connections.When it comes to putting together an amazing event, the right people make it a success. Your attendees are likely to forget the food and beverages that were served, but they will remember the conversations had and connections made. Putting on an event is a lot of work, but the feedback and positive messages make it all worth it. Hearing feedback from attendees not only makes you feel appreciated, but also helps shape future events. When vendors ask for a better space or more square footage, those are both signs of an event well done. Additional signs of success include the feedback from attendees who have found your event to be a useful resource. As events grow and evolve, there is an increased focus on highlighting specific designs. Future events will still feature a traditional expo hall, but will start to incorporate open houses that highlight both specific designs and their designers.  Setting goals, being patient, and staying true to yourself are key factors in achieving personal growth and success. It is crucial to persevere and remain dedicated to your journey, as progress takes time and self-belief.Listening and being patient with others, while embracing creativity and continuous learning, are valuable skills for events. These help to improve event experiences and foster constructive growth.Quote of the Show:“Knowing that what we're doing is actually connecting everyone to do business, that's what we're here for.” - Keisha ByrdLinks:LinkedIn: https://www.linkedin.com/in/keisha-byrd-076ab680/ Website: https://hospitalitydesign.com/ Website: https://bdny.com/ Shout Outs:03:43 - BD Match: https://www.boutiquedesignmatch.com/about/04:53 - CitySCENE: https://hospitalitydesign.com/cityscene/ 08:16 - University of Cincinnati: https://www.uc.edu/ 10:23 - Taylor Swift11:32 - Michelle Finn: https://www.linkedin.com/in/michelle-finn-b30b9a9/ 13:22 - Association for Women in Science: https://awis.org/ 25:37 - HD Expo: https://hdexpo.hospitalitydesign.com/ 28:52 - Lynn University: https://www.lynn.edu/ 30:39 - Platinum Circle: https://platinum.hospitalitydesign.com/ 30:40 - Gold Key Awards: https://goldkeyawards.com/ 31:02 - Shelia Lohmiller: https://www.linkedin.com/in/shelia-lohmiller-2410097/ 31:05 - Martin Brudnizki: https://www.mbds.com/ 31:06 - Dayssi Olarte de Kanavos: https://www.linkedin.com/in/dayssiolartedekanavos/ 31:07 - Libby Sims Patrick: https://www.linkedin.com/in/libby-patrick-iida-leed-ap-981631/ 31:22 - Moxy NYC Lower East Side: https://www.marriott.com/en-us/hotels/nycom-moxy-nyc-lower-east-side/overview/ 31:28 - The Lightstone Group: https://www.lightstonegroup.com/ 31:34 - Ziegfeld Ballroom: https://www.ziegfeldballroom.com/ 31:54 - Lark Hotels: https://www.larkhotels.com/ 32:22 - NEWH: https://newh.org/ 36:26 - Independent Lodging Congress: https://ilcongress.com/ 37:28 - Pratt Institute: https://www.pratt.edu/ 37:29 - Fashion Institute of Technology: https://www.fitnyc.edu/ 38:04 - Cornell: https://www.cornell.edu/ 38:05 - NYU: https://www.nyu.edu/ 38:15 - Helen Jorgensen: https://www.linkedin.com/in/helen-jorgensen-leed%C2%AEap-1594902/ 40:33 - Joe BurrowWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Creating Environments Of Success - Alicia Cannon - Defining Hospitality - Episode # 128
Oct 18 2023
Creating Environments Of Success - Alicia Cannon - Defining Hospitality - Episode # 128
When it comes to finding the right workplace, the environment matters much more than the work. This week, we’re joined by a designer who understands firsthand the value of creating welcoming environments in both her workplaces and designs. Our guest this week is Lead Designer, Principal, and Founder of AJC Design, Alicia Cannon!Alicia joins Dan Ryan for a conversation on what being an entrepreneur in the hospitality industry is like. Alicia shares her tips for finding the right environment, what makes starting your own brand worth it, and the best ways to train new members.Takeaways: Hospitality is a blank canvas, allowing you to create intentional experiences for guests, providing idyllic escapes and reassuring comforts away from home. It is a gift that brings passion and fulfillment, making it a significant aspect of the industry.As a creative, it’s important to understand the environments you do and don’t want to be part of. While a certain company may offer great work opportunities, a misalignment of culture will ultimately be more detrimental to you. While going out on your own can be daunting, it opens the door to creative growth. With freedom to travel, you open your eyes to new styles and designs. By observing the work of others, you become a better designer for your clients. When training junior designers, it is important to guide them through the fundamentals of interior design, such as writing specifications and understanding the language of the field. When seeking internships, explore opportunities at different-sized firms to find a culture and environment that aligns with your goals. It's crucial to prioritize understanding the people you want to work with.Establishing a strong brand identity and prioritizing long-term relationships with clients are crucial for success as a business owner. Creating a family-oriented environment and fostering lasting connections can lead to significant growth and loyalty.It is crucial for new business owners to anticipate upcoming projects and maintain a steady stream of clients. Planning and preparation are key to ensure a consistent flow of work and avoid potential financial challenges.Quote of the Show:“If something doesn't feel good, It's probably not right.” - Alicia CannonLinks:Instagram: https://www.instagram.com/ajc_design/ LinkedIn: https://www.linkedin.com/in/ajcdesign/ Website: https://ajcdesign.com/ Twitter: https://twitter.com/ajcdesign Shout Outs:01:20 - Cheryl Rowley06:42 - Deborah Geer07:15 - Jody Harley07:16 - Gensler: https://www.gensler.com/ 07:39 - David Easton: https://www.davideastonarchitect.com/ 09:51 - Kathy Stein: https://www.linkedin.com/in/kathy-stein-73937814/ 10:02 - HBA: https://www.hba.com/ 12:39 - NEWH: https://newh.org/ 12:46 - University Of Minnesota: https://twin-cities.umn.edu/ 12:47 - University Of Iowa: https://uiowa.edu/ 26:34 - Renaissance New York Harlem: https://www.marriott.com/en-us/hotels/nychl-renaissance-new-york-harlem-hotel/overview/ 40:58 - Mason Contract Products41:00 - Charlie Grady: https://www.linkedin.com/in/charlie-grady-7943b914/ 41:06 - Chuck Greenspan: https://www.linkedin.com/in/chuckgreenspan/ 41:09 - Häfele: https://www.hafele.com/us/en/ 41:11 - Len Horowitz: https://www.linkedin.com/in/len-horowitz-0812b37/ 41:19 - Steve Wachtler: https://www.linkedin.com/in/steve-wachtler-con-94206568/ 41:21 - Amatex41:43 - Stella D'oroWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Having Fun Learning From Your Mistakes - Alisa Chodos - Defining Hospitality - Episode # 127
Oct 11 2023
Having Fun Learning From Your Mistakes - Alisa Chodos - Defining Hospitality - Episode # 127
Our guest this week is a highly creative and service oriented design leader who loves learning from others. She’s a trailblazer who worked to carve out a space in the industry to truly be herself. Joining the show this week is Managing Principal at KNA Design Los Angeles, Alisa Chodos!Alisa sits down with Dan Ryan for a discussion on her hospitality journey. She dives into the importance of learning from others, why it’s ok to make mistakes, and the warmth of the hospitality community. Takeaways: Hospitality is the business of service, and design is theater. Hospitality is the backdrop through which people create connections and experiences. To properly execute requires a blend of design and management. In the ever-evolving world of design consulting, learning goes beyond the classroom. It's about gaining firsthand experience, adapting to different environments, and embracing teamwork as the cornerstone of success.While the hospitality industry has come a long way, it has faced many diversity issues. When Alisa first started, not many women were involved in the design process. She continued to push on, and refused to conform.It is important to learn from mistakes, have fun, and collaborate with others to spur creativity. Embracing new perspectives and exploring unconventional ideas can lead to better solutions and promote camaraderie and teamwork.Working with a diverse group of people can provide new perspectives and inspiration. Emphasizing the importance of incorporating cultural and historical references in design projects can lead to cohesive and relevant outcomes.Designers should prioritize maintaining a positive and enthusiastic mindset towards their work to cultivate motivation and creativity. Embracing feelings of exuberance and discovery can lead to increased productivity and job satisfaction.The hospitality industry thrives on strong relationships and collaboration. The support, generosity, and professionalism of its people make it a fortunate and rewarding field to be a part of.Quote of the Show:“I feel like I'm not really learning unless I'm challenged and a little bit scared.” - Alisa ChodosLinks:LinkedIn: https://www.linkedin.com/in/alisa-chodos-0a112037/ Website: https://www.knadesign.com/ Shout Outs:01:29 - Cheryl Rowley Design01:33 - Kimpton Hotels: https://www.ihg.com/kimptonhotels/hotels/us/en/reservation 02:00 - HBA: https://www.hba.com/ 02:31 - Howard Hirsch02:32 - Michael Bedner04:06 - Kirk Nix: https://www.linkedin.com/in/kirk-nix-4a5077117/ 08:55 - Lisa Janigian10:40 - Hilton Chicago: https://www.hilton.com/en/hotels/chichhh-hilton-chicago/ 13:41 - Barry Design13:41 - Larry Lee13:42 - Wimberly Interiors: https://www.watg.com/wimberly/ 13:48 - Michael Smith: https://www.michaelsmithinc.com/ 22:01 - Bob Barry27:01 - White Swan Hotel: https://www.whiteswanhotel.com/en 43:26 - UCLA: https://www.ucla.edu/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
With The Right Canvas You Can Build Anything - Ethan Orley - Defining Hospitality - Episode # 126
Oct 4 2023
With The Right Canvas You Can Build Anything - Ethan Orley - Defining Hospitality - Episode # 126
Our guest this week is an accomplished hospitality leader with around 15 years of experience. He believes that both old and new properties alike can be transformed into engaging and thoughtful spaces. Please welcome Managing Partner and Co-Founder of Oliver Hospitality, Ethan Orley!Ethan joins Host Dan Ryan for a discussion on the challenges of creating #1 ranking hotels from the right canvas. Ethan shares tips for successful business partnerships, the importance of multiple guest activities, and how building characters for your narrative creates immersive guest experiences. Takeaways: Hospitality is a creative canvas to provide exceptional products and services, exceeding guests' expectations with unique experiences in both hotels and restaurants. It offers the opportunity to reimagine spaces and leave a lasting impression on visitors.Investors are primarily driven by financial returns, emphasizing the significance of structuring projects correctly. In addition, the challenge of pursuing unique and innovative ventures sets a pathway for success in a market that demands differentiation.Starting a new business venture can be daunting, taking the leap and starting small is a lower risk option. Starting with a feasible amount to manage lets you closely control operations, and work in refinements without becoming overwhelmed.  A successful partnership thrives on trust, honesty, and shared goals, while requiring continuous effort and hard work. Collaboration and complementary skills contribute to the growth and success of the partnership.Maintaining a strong focus on beverage sales is crucial for restaurants and hotels, as it offers higher profit margins compared to food sales. By strategically entertaining guests and creating multi-dimensional experiences, businesses can maximize their revenue potential.While many brands focus on their design guidelines, they should instead focus on how a character would interact with the narrative they are creating. By designing around the actions of the character, you create an experience that naturally immerses guests. When renovating a hotel, the only thing you can control is your entry point. While operation costs and renovations can easily run more than expected, the cost to purchase stays fixed. Quote of the Show:“It's a good sign when they take all the collateral, it means you've done something well, and it's the price of being memorable.” - Ethan OrleyLinks:Twitter: https://twitter.com/eorley LinkedIn: https://www.linkedin.com/in/ethanorley/ Website: https://www.oliverhospitality.com/ Instagram: https://www.instagram.com/oliverhospitality/ Shout Outs:00:43 - Fairlane Hotel In Nashville: https://www.fairlanehotel.com/ 00:58 - Hotel Clermont In Atlanta: https://www.hotelclermont.com/ 01:35 - Taylor Swift01:49 - Philip Welker: https://www.linkedin.com/in/pwelker/ 02:09 - Hutton Hotel: https://www.huttonhotel.com/ 06:21 - Courtney Bishop: https://cortneybishop.com/ 10:54 - Lodge At Marconi: https://www.lodgeatmarconi.com/ 14:24 - NYU: https://www.nyu.edu/ 17:44 - Oliver Royale: https://www.oliverroyale.com/ 18:26 - University of Tennessee: https://www.utk.edu/ 34:23 - Ponce City Market: https://www.poncecitymarket.com/ 46:50 - Ted Williams50:03 - Ashleigh Narcelles: https://www.linkedin.com/in/ashleighbnarcelles/ 50:04 - Sondra Richardson50:06 - Brandy Liles: https://www.linkedin.com/in/brandy-liles-98b0967/ 52:00 - Dolly Parton52:05 - Dollywood: https://www.dollywood.com/ 54:42 - Craig Bradford: https://www.linkedin.com/in/csbradford/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Finding Your Why - Henri Munyengango - Defining Hospitality - Episode # 125
Sep 27 2023
Finding Your Why - Henri Munyengango - Defining Hospitality - Episode # 125
Through the hospitality of others, we are enabled to share those feelings of welcoming and acceptance in future interactions. Today’s guest is someone who’s work in hospitality is influenced by the support of those around him. Our guest this week is an experienced designer with a well rounded international background. Joining the show is Regional Director of Design Strategies for IHG, Henri Munyengango!Henri shares the mic with Host Dan Ryan for a thoughtful conversation on the impacts we leave on each other’s lives. Henri shares the ways he is helping the next generation of designers, the necessity of collaboration, and the importance of understanding client’s motivations. Takeaways: Hospitality is about creating a space where people feel expected and embraced. Instilling a sense of hospitality is focused on creating environments that welcome guests and help them create memories. For Henri, his journey into hospitality was powered by the support of his community around him. Through the support of the family he spent time with in America, Henri was encouraged to pursue his dream of design. Hearing a client doesn’t like a concept you’ve developed can sting, but it’s important to understand their motives. At the end of the day, your client is running a business, and the pushback originates from their need to ensure they are making a sound investment. One of the most exciting parts of working with brands is getting to truly pair with them to tell their story. Every touch point from check in to the room needs to distill a brand’s aspirations into a concrete physical form. Understanding and embracing cultural differences, especially in hospitality, is crucial for building acceptance and fostering curiosity. Being acknowledged and inquiring about someone's background promotes the ultimate acceptance anyone seeks.Seeking advice and leveraging the perspectives of others can provide valuable opportunities for personal growth and mindset shifts, emphasizing the power of collaboration and multiple perspectives in problem-solving.Being a mentor brings fulfillment and allows for sharing experiences and knowledge. It provides an opportunity to guide and support individuals, whether they are team members or students, and make a positive impact in their lives.Quote of the Show:“I thank those individuals who invested in me to allow me to be at a place here in my life where I can give back.” - Henri MunyengangoLinks:LinkedIn: https://www.linkedin.com/in/henri-munyengango-7b472620/ Website: https://www.ihg.com/ Shout Outs:3:20 - Akagera National Park: https://www.africanparks.org/the-parks/akagera 5:43 - Catholic Social Services19:27 - Milli Vanilli32:36 - Holly Kappes: https://www.linkedin.com/in/holly-kappes-56648610/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Creating Legions Of Raving Fans - Younes Atallah - Defining Hospitality - Episode # 124
Sep 20 2023
Creating Legions Of Raving Fans - Younes Atallah - Defining Hospitality - Episode # 124
Our guest on this week’s episode is a wealth of knowledge on all facets of the hotel and hospitality industry. He’s a leader who knows how to turn a hotel into something that is truly a destination. Joining the show this week is General Manager at the upcoming Regent Santa Monica Beach, Younes Atallah!Younes sits down with Dan Ryan to discuss his time in the industry, and the role of the General Manager. Younes shares his management strategies, the importance of exceptional programming, and why collaboration is a crucial skill for any member of your team.Takeaways: Hospitality is an inherent concept of treating others with warmth and care, extending from our homes to the hotel industry. It comes from the heart and is about treating people as you would treat them in your house. Continuous improvement is essential in any talent, whether it's sports, music, or acting.In the hospitality industry, teamwork and constant challenge are essential for improving the skills and talents of staff.Relationships and being a skilled generalist are crucial in the dynamic world of hotel management. The ability to manage teams, juggle priorities, and reintroduce brands requires constant dedication and expertise.Providing exceptional programming is crucial for hotels to exceed guest expectations and create memorable experiences. Comfortable accommodations are expected by guests, but it's the added features and activities that truly make a hotel stand out.Regularly engaging with people and observing their behavior by walking around is a valuable management practice. It offers opportunities to understand their desires and motivations, leading to impactful insights and positive outcomes.The pandemic has made it increasingly difficult to find good people and talent, especially in industries like hospitality. Management teams should look to foster internal talent, and help employees grow in ways that excites them.Growing up in a family that owned a travel agency, Younes experienced hospitality from an early age. The experience led to a deep connection with the hotel industry and a career pathway shaped by a memorable vacation.Quote of the Show:“There's very, very few, if any, positions in a hotel where individual contributors actually exist.” - Younes AtallahLinks:LinkedIn: https://www.linkedin.com/in/yatallah/ Website: https://regentsantamonicabeach.com/ Shout Outs:00:52 - California Hotel and Lodging Association: https://calodging.com/ 01:25 - Beverly Wilshire: https://www.fourseasons.com/beverlywilshire/ 01:57 - Regent Shanghai: https://www.ihg.com/regent/hotels/us/en/shanghai/shasd/hoteldetail 02:02 - IHG: https://www.ihgplc.com/en 11:40 - Six Senses: https://www.sixsenses.com/en 11:44 - Intercontinental: https://www.ihgplc.com/en/our-brands/intercontinental 11:46 - Kimpton Hotels: https://www.ihg.com/kimptonhotels/hotels/us/en/reservation 11:48 - Vignette Hotels: https://www.ihg.com/vignettecollection/hotels/us/en/reservation 12:53 - Carlton Cannes: https://carltoncannes.com/en/ 13:00 - Cannes Film Festival: https://www.festival-cannes.com/en/38:06 - Regent Hong Kong: https://hongkong.regenthotels.com/ 38:12 - Regent Phu Quoc: https://phuquoc.regenthotels.com/ 43:22 - Minnesota Vikings: https://www.vikings.com/ 43:45 - Four Seasons DC: https://www.fourseasons.com/washington/ 43:51 - Mark Bromley: https://www.linkedin.com/in/marcbromley/ 43:57 - Stan Bromley44:32 - Four Seasons San Francisco: https://www.fourseasons.com/sanfrancisco/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
The Many Layers Of Hospitality - Jacqueline Nunley - Defining Hospitality - Episode # 123
Sep 13 2023
The Many Layers Of Hospitality - Jacqueline Nunley - Defining Hospitality - Episode # 123
In the rapidly changing world of tech, the hospitality industry can struggle to keep up. Today’s guest is here to provide some guidance. Drawing on her 20 plus years of technology experience, she creates innovative experiences for guests and travelers. Joining the show this week is The Travel and Hospitality Industry Advisor at Salesforce, Jacqueline Nunley!Jacqui joins host Dan Ryan to look towards the future of the hospitality industry. They discuss the common challenges facing hoteliers when implementing technology, the ways AI can revolutionize customer experience, and how brands need to think about implementing AI. Takeaways: Hospitality is an ever changing landscape. As guest expectations have changed, technology has advanced rapidly, creating a blank slate. This allows for the industry to redefine what hospitality means to them. Because the hospitality industry is often fragmented, implementing new technologies can be a challenge. When looking for new solutions, leadership should prioritize technologies that can work cross-functionally.The level of repeatability and consistency in an experience needs to be tailored to the type of experience. Knowing what to expect can provide comfort to guests, but many guests often seek the unique experiences of the locations they visit. When looking to implement tech into a hotel, the end goal should be on making the staff’s jobs easier. By freeing up staff from mundane tasks that can easily be replaced, you allow them more time to focus on providing the human element to guests. AI offers many benefits to the end customer, but it requires careful consideration of a guest’s concerns. With many guests, there is a concern about the privacy of their data. Hotels need to provide a sense of security to ensure that guests trust the technology. Implementing AI into the hospitality industry is not about replacing people’s jobs, but rather about allowing them to better serve guests. Conversational AI can speed up support calls, drastically reducing customer frustrations.While AI has the potential to redefine the hospitality industry, it’s adoption needs to be intentional. Instead of adding AI features because a competitor had, first assess if the use of that technology will add value to your customers. Quote of the Show:“How are you engaging with your customers at the speed at which your customers are evolving?” - Jacqueline NunleyLinks:LinkedIn: https://www.linkedin.com/in/jacquelinesnunley/  Twitter: https://twitter.com/Jnunley12  Company website: https://www.salesforce.com/ Shout Outs:01:09 - ILC: https://ilcongress.com/ 43:45 - Jamie Dimon: https://www.linkedin.com/in/jamiedimon/ 01:02:45 - Dreamforce: https://www.salesforce.com/dreamforce/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419