Defining Hospitality

Dan Ryan

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts. read less
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Episodes

Falling Forward - Karen Gilbride - Defining Hospitality - Episode # 149
3d ago
Falling Forward - Karen Gilbride - Defining Hospitality - Episode # 149
Joining the podcast this week is the force behind some of IHG’s most dynamic brands. She’s a hospitality veteran who works to create seamless end-to-end guest experiences. Meet Karen Gilbride, Vice President of Avid Hotels, Atwell Suites, and Garner Hotels at IHG. Karen joins Host Dan Ryan to explore IHG’s newest brand Garner, and the design philosophy behind it. Additionally, Karen shares the power that mentorship programs can have, the nuances of designing for staff and employees, and how to build a brand. Takeaways: Hospitality is the feeling you get when you visit someone's house and feel welcomed and cared for. Everyday the hospitality industry works to make you feel like you’re visiting a close friend when you stop by a hotel.While new construction suits a lot of owners, there is a need to provide owners with a conversion pathway as well. By taking existing properties, owners can update old buildings and save on costWhen designing a hotel room, starting with foam core helps you get an initial feel for the size and shape of the room. Once you have that established, consider where the furniture goes, and how the guests will flow through the room. When building a brand you have two customers to think about. First is the guest who may check in on a given night, the second is the owner. If you can’t get an owner to invest in the brand, there won’t be a hotel for a guest to check in to. When picking furniture for a hotel, it’s important to not only consider the guest, but the hotel staff who have to interact with it as well. If a side table looks nice, but is too heavy to move, it quickly becomes an obstacle to clean around. Any guest experience is about attention to details and understanding what your standards are. If you’re only going to do 5 main things, understand what they are, and execute them to perfection.Having a strong foundation of people is crucial for any business, but doubly so in hospitality. Through mentoring programs, new and rising talent can be recognized, and given the resources they need to flourish. Quote of the Show:“I realized that it really is about high attention to detail and standards, being clear about what the standards are, training people against it, and then executing.” - Karen GilbrideLinks:LinkedIn: https://www.linkedin.com/in/karen-gilbride-379b976/ Website: https://www.ihg.com/garner-hotels/hotels/us/en/reservation Website: https://www.ihg.com/hotels/us/en/reservation Shout Outs:6:37 - Intercontinental Park Lane London: https://parklane.intercontinental.com/ 7:20 - Scott Norwood7:28 - New York Giants: https://www.giants.com/ 9:58 - Candlewood Suites: https://www.ihg.com/candlewood/hotels/us/en/reservation 16:48 - Kimpton Hotels: https://www.kimptonhotels.com/31:59 - Cornell: https://www.cornell.edu/ 36:22 - Crowne Plaza: https://www.ihg.com/crowneplaza/hotels/us/en/reservation 37:22 - Fordham University: https://www.fordham.edu/ 57:00 - Holiday Inn: https://www.holidayinn.com/ 1:01:00 - Statler Hotel: https://statlerhotel.cornell.edu/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Guiding The Adventure - Ben Weinberg and Michael Weiss - Defining Hospitality - Episode # 148
Apr 3 2024
Guiding The Adventure - Ben Weinberg and Michael Weiss - Defining Hospitality - Episode # 148
Joining the show this week are Co-Founders with a focus on bringing experiential and sustainable accommodations to the outdoors. Please welcome to the show, Co-Founders of Castle Peak Holdings, and Co-Founders of Trailborn, Michael Weiss and Ben Weinberg!Mike, Ben, and Dan sit down to discuss the story behind Trailborn, and the importance of authenticity. Mike and Ben share the need to stay vertically integrated, the ways to cut through the fog, and how to make your hotels feel like a part of the natural landscape. Takeaways: The hospitality business is the memory making business. Every experience should be focused on authentically creating memories that guests will take with them for the rest of their lives. Hospitality is about making people feel effortlessly taken care of. Through an understanding of who the guest is, you can prepare for their needs, ensuring a feeling of magic when the guest arrives. When your backdrop is the Rockies or Arches National Parks, your hotels should feel like a part of the landscape. Working with local design firms to imbue the aesthetic of the area into the hotel creates a unique experience for your guests tied to that location. Designing thoughtfully and beautifully revolves around meeting the needs and wants of a guest. While this may not be the strictly most profitable strategy, having rounded amenities creates guests that want to come back. Fog in business is unavoidable. Rather than getting lost, you need to provide clarity. Assess the problem, have the right tools and processes in place, and work towards a concrete solution, even if it takes time. When managing a hotel, instilling trust is the most important thing you can do. Your guests need to trust that you will deliver on what you promised and your team needs to trust that you will maintain your vision. Vertical integration in this market is essential to operation. By owning all operations, it allows you to align the guest experience with what you promise, and it holds you accountable by removing any potential blame of 3rd parties. Quote of the Show:“When we think about design, it's not just the physical design of the space, it's the design of the entire experience.” - Mike“Self awareness and humility is critical to winning in hospitality.” - BenLinks:LinkedIn: https://www.linkedin.com/in/mikedweiss/ LinkedIn: https://www.linkedin.com/in/ben-weinberg-29644156/  Company website: https://www.staytrailborn.com/  Instagram: https://www.instagram.com/staytrailborn/  Shout Outs:7:34 - Goldman Sachs: https://www.goldmansachs.com/ 9:06 - Estes Park: https://www.visitestespark.com/ 9:09 - Rocky Mountain National Park: https://www.nps.gov/romo/index.htm 12:48 - Theodore Roosevelt13:48 - Ken Burns: https://kenburns.com/ 20:07 - Colorado Cherry Company: https://www.coloradocherrycompany.com/ 20:13 - Spotify: https://open.spotify.com/ 33:23 - Warren Buffett44:13 - Deutsche Bank: https://www.db.com/ 44:37 - ALIS: https://www.burba.com/ALIS Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Breaking New Ground - Steve Galbreath - Defining Hospitality - Episode # 147
Mar 27 2024
Breaking New Ground - Steve Galbreath - Defining Hospitality - Episode # 147
This week’s guest specializes in working with local governments to help bring projects to completion. With over 30 years of experience, he knows how to help cities and counties develop crucial assets. Welcome to the show, Chief Development Officer and Head of Design and Construction at Garfield Public/ Private, Steve Galbreath!Steve joins Host Dan Ryan to discuss the ways a hotel can impact a local community. Steve shares why a hotel serves more than just its guests, the methods to use a hotel to benefit small businesses, and the nuances of working with city governments. Takeaways: At its core, hospitality is about making spaces for people. However, it doesn’t revolve around just the customer. Hospitality needs to focus on the whole community, the city, and the workers. Before putting in a new hotel, it’s important to have a thorough plan based on market research. If there are other hotels in the area, it’s crucial to understand how your project will intertwine with what is currently in place.  For many counties, a well thought out hotel can be a major tourist attraction. To pull off a project successfully requires an intimate understanding of the town’s needs, and a connection to key players in the hospitality industry. When working with local governments on a project, contract lengths are often longer than a given official holds office. Maintaining a good relationship as positions change hands is crucial to the success of a project. The job of a hotel is not just to house guests, but to prop up other businesses as well. As travelers come in, they will visit bars and restaurants downtown. Planning location accordingly helps weave the hotel into the fabric of the city. A great way to get a hotel's profitability up and running is to start booking businesses at a local convention center as soon as you start breaking ground. By starting early, you ensure the hotel doesn’t sit underutilized for the first few months. An exciting aspect of the hospitality industry is to see staff grow and evolve within the industries. Most brands want to grow their talent and it’s common for a bartender or room manager to become a GM 10 years down the line. Quote of the Show:“We're not in the business of convincing people to do these projects. We're in the business of helping them do it when they've got the resolve to do it.” - Steve GalbreathLinks:LinkedIn: https://www.linkedin.com/in/stephengalbreath/ Website: https://garfieldpublicprivate.com/ Shout Outs:4:48 - Abilene DoubleTree: https://www.hilton.com/en/hotels/abidtdt-doubletree-abilene-downtown-convention-center/ 4:54 - Weston Irving: https://www.marriott.com/en-us/hotels/daliw-the-westin-irving-convention-center-at-las-colinas/overview/ 4:57 - Hyatt Regency Conroe: https://www.hyatt.com/hyatt-regency/en-US/iahrc-hyatt-regency-conroe 5:00 - Hyatt Regency Baytown: https://www.hyatt.com/hyatt-regency/iahrb-hyatt-regency-baytown-houston 8:10 - RTKL: https://www.callisonrtkl.com/ 8:12 - Sheraton San Juan: https://www.marriott.com/en-us/hotels/sjusi-sheraton-puerto-rico-resort-and-casino/overview/ 8:19 - Jerry Faley8:30 - The Diplomat Fort Lauderdale: https://www.diplomatresort.com/ 9:45 - Carl Long: https://www.linkedin.com/in/carl-long-pmi/ 10:52 - Overton Lubbock: https://www.overtonhotel.com/ 10:55 - Texas Tech University: https://www.ttu.edu/ 17:27 - ExxonMobil: https://www.exxon.com/en 17:28 - Chevron: https://www.chevron.com/sustainability 21:02 - Abilene Convention Center Hotel Corporation28:10 - Perini Ranch: https://www.periniranch.com/ 34:00 - Jefferson City, MO: https://www.jeffersoncitymo.gov/ 34:41 - Robert Hanna: https://www.linkedin.com/in/robert-hanna-536a192/ 53:53 - Toyota Music Factory: https://www.toyotamusicfactory.com/ 1:01:34 - Conrad Hilton1:03:23 - Buddy Holly Hall: https://www.buddyhollyhall.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Understanding What Your Client Needs - Jeff Diener - Defining Hospitality - Episode # 146
Mar 20 2024
Understanding What Your Client Needs - Jeff Diener - Defining Hospitality - Episode # 146
Joining the show this week is a partner who enjoys helping people disrupt the hospitality space, and who has represented billions of dollars in acquisitions. Please welcome to the show, Partner and Co-Leader of the Hospitality Industry Team at Baker Hostetler, Jeff Diener!Jeff sits down with Dan Ryan to discuss the role of a partner in the hospitality industry. Jeff shares tips for partners who are looking to emulate his skills in the industry, the importance of spending time with your clients to learn about them, and what the future holds for property investments. Takeaways: At its core, hospitality is about providing someone with customized service. It involves creating the right combination of satisfaction, comfort, security and enthusiasm for each individual client. Understanding the value of relationships and collaboration in the hospitality industry can lead to more successful outcomes. Embracing a service-oriented mindset is crucial for anyone looking to thrive in the world of hospitality.When negotiating deals for smaller clients, you are typically negotiating on their behalf, whereas with large clients you are negotiating with them. Understanding what a brand cares about and how to get them on board are integral skills. One of the most important things you can do with your client is spend time with them in both formal and informal settings. As you spend time together, you better understand what matters to your clients, and can speed up further aspects of the project. Looking towards the future of deals that are yet to come, many owners are buying properties and wanting to make adjustments. When working with owners, understand the story they are trying to convey, to help them make the necessary changes. Investing in real estate requires a shift in mindset post-COVID, where traditional assets like offices and multifamily properties may not always guarantee returns. Diversifying across asset classes can be key to maximizing returns in the current market.Embrace market turbulence as an opportunity for growth and value creation when looking at properties. Stay informed, stay prepared, and capitalize on deals to thrive in a dynamic environment.Quote of the Show:“It's getting more and more involved in their business, and that's where the joy is.” - Jeff DienerLinks:LinkedIn: https://www.linkedin.com/in/jeff-diener-0132564/ Website: https://www.bakerlaw.com/ Shout Outs:3:38 - Cornell: https://www.cornell.edu/ 10:59 - W Union Square: https://www.marriott.com/en-us/hotels/nycnu-w-new-york-union-square/experiences/ 11:03 - Marriott: https://www.marriott.com/default.mi 13:11 - ULI European Hospitality Council: https://europe.uli.org/ 20:21 - Hilton: https://www.hilton.com/ 26:46 - Ohana Real Estate Investors: https://ohanare.com/ 26:55 - Peter Fischer: https://www.linkedin.com/in/peter-fischer-438ba97/ 30:42 - Chuck Feeney30:47 - Warren Buffett30:50 - Bill Gates30:53 - Duty Free Shopping: www.dfs.com 30:58 - Atlantic Philanthropies: https://www.atlanticphilanthropies.org/ 31:58 - Bob Goldman: https://www.linkedin.com/in/bob-goldman-13986812/ 33:03 - Homewood Ski Resort: https://www.skihomewood.com/ 35:02 - Apple: https://www.apple.com/ 35:23 - Tiffany’s: https://www.tiffany.com/ 40:03 - ALIS: https://www.burba.com/ALIS 46:32 - The Peninsula Hotels: https://www.peninsula.com/en/default 55:32 - Adam Smith1:02:48 - BakerHostetler: https://www.bakerlaw.com 1:03:08 - Christie Pink: https://www.linkedin.com/in/cpink449/ 1:03:10 - Ritz Carlton: https://www.ritzcarlton.com/ 1:04:08 - Horst Schulze: https://www.linkedin.com/in/horstschulze/ 1:07:08 - Keith BrennanWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Finding Success In Constraints - Dan Welborn- Defining Hospitality - Episode # 145
Mar 13 2024
Finding Success In Constraints - Dan Welborn- Defining Hospitality - Episode # 145
Our guest this week is a global design and development leader who excels at hospitality. With over 25 years of experience, he helps developers and owners turn their vision into reality. Joining us is Principal at DW Design Strategy, Dan Welborn!Dan and Host Dan Ryan chat about his journey into the hospitality industry. Dan dives into what it takes to be a good leader, the importance of aligning decisions with business goals, strategies for getting unstuck, and why as a solo practitioner you’re selling yourself everyday.Takeaways: Hospitality is about blending all aspects of design into one. You are combining residential, guest rooms, office space, and convention spaces. In hospitality you get to create a building with one unified experience. While planning is critical for any project's success, it doesn’t happen as often as it should. Before implementing a PIP, take time to review and assess if everything is necessary. Having a tight plan to send to designers results in a better finished product. Knowing your goals from both a personal and business perspective will help you make better decisions. When deciding to pursue a project, attend a conference, or shift directions, aligning those decisions with your goals creates better outcomes. As a sole proprietor, you are selling not only your business, but yourself as well. What matters most to clients is how you make them feel, and every interaction you have with your clients is a reflection of the work you do and who you are. Effective leadership in project management requires setting the tone early and ensuring continuous course corrections. It is crucial to actively engage with clients throughout the project and prioritize being present until the very end for a successful outcome.When faced with a project deadlock, bringing in a fresh perspective and facilitating group discussions can help in finding innovative solutions. Utilizing visual tools like mind mapping can aid in visual problem-solving and spark creativity among team members.The key to successful collaboration is openness and a willingness to explore solutions together, regardless of their size or experience. Embracing constraints and challenges in projects leads to innovative design solutions that wouldn't be possible in ideal scenarios.Quote of the Show:“I love a difficult, highly constrained project and problem to solve.” - Dan WelbornLinks:LinkedIn: https://www.linkedin.com/in/dwelborn/ Website: https://dwdesignstrategy.com/dw-design-strategy Shout Outs:5:32 - Georgia Tech: https://www.gatech.edu/ 7:24 - Gensler: https://www.gensler.com/ 12:35 - Royal Caribbean: https://www.royalcaribbean.com/14:45 - Gettys: https://www.gettys.com/  17:58 - Roger Hill: https://www.linkedin.com/in/rogerghill/ 22:35 - Art Wilde: https://www.linkedin.com/in/artwilde/ 26:42 - Warren Buffett48:22 - New York Times: https://www.nytimes.com/ 52:50 - Thomas Jefferson University: https://www.jefferson.edu/index.html Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
How Story Meets Function - Brad Zuger - Defining Hospitality - Episode # 144
Mar 6 2024
How Story Meets Function - Brad Zuger - Defining Hospitality - Episode # 144
Our guest this week is a designer who treats each project as a chance to innovate. He’s worked across the globe on hotel, restaurant, and office projects. Please welcome to the show, Principal and Studio Leader at Rockwell Group, Brad Zuger!Host Dan Ryan joins Brad at the Rockwell office in New York to discuss some of the recent projects the firm has been involved in. Brad shares the importance of having passion, the best ways to design with curiosity, and why Rockwell has a strong focus on incorporating wellness into the projects they design. Takeaways: Hospitality is about making meaningful connections and indulging in people's curiosity for life. Craft narratives, prompt curiosity, and create spaces that make people want to connect and return.Consider how personal narratives can inspire unique experiences and meaningful connections within a space. Understanding the client's vision and creating innovative entry points can lead to transformative dining experiences.Design decisions should be made with depth of curiosity, allowing for interpretations that spark conversation and connection with spaces. Embrace layers of discovery in design to create rich and engaging experiences that invite people to return.The key to creativity lies in embracing risks and individuality, while finding purpose in meaningful work. Embrace risks, celebrate individuality, and find purpose in your work to make a meaningful impact.An often overlooked design element is dynamic change. Through a change in layout and lighting, a space can serve multiple purposes and engage with customers in multiple instances throughout the day. Wellness encompasses more than just physical well-being; it also involves mental revitalization and meaningful connections with others, which are crucial for overall wellness and cognitive health as we ageTo improve engagement and attract people to office spaces, consider redefining shared spaces based on common interests. Emphasize creating a sense of community through innovative design elements and versatile spaces that facilitate connections.Quote of the Show:“How could we think about this whole restaurant experience in a new way?” - Brad ZugerLinks:Instagram: https://www.instagram.com/bzuger/ LinkedIn: https://www.linkedin.com/in/brad-zuger-aia-7151321/ Website: https://www.rockwellgroup.com/ Shout Outs:4:21 - USC: https://www.usc.edu/ 4:28 - Howards End5:43 - W Union Square: https://www.marriott.com/en-us/hotels/nycnu-w-new-york-union-square/overview/ 5:45 - Seahorse5:53 - Coqodaq: https://www.coqodaq.com/ 7:54 - Simon Kim: https://www.instagram.com/simonkimnyc/?hl=en 8:16 - COTE: https://www.cotekoreansteakhouse.com/ 21:44 - John McDonald: https://www.linkedin.com/in/john-mcdonald-2b22b8151/ 21:48 - Mercer Street Hospitality: https://www.mercerstreethospitality.com/ 21:50 - Lure Fishbar: https://www.lurefishbar.com/ 35:24 - Philip Johnson36:42 - The Olayan Group: https://olayan.com/ 39:56 - Assouline: www.assouline.com 44:38 - Naftali Group: https://naftaligroup.com/ 44:46 - JEM: https://thejem.com/ 48:53 - Miki Naftali: https://www.linkedin.com/in/mikinaftali/ 55:24 - Greg Keffer: https://www.linkedin.com/in/greg-keffer-aia-leed-04aa101b/ 1:01:13 - David RockwellWays to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Understanding To The Nth Degree - Bill Bensley - Defining Hospitality - Episode # 143
Feb 28 2024
Understanding To The Nth Degree - Bill Bensley - Defining Hospitality - Episode # 143
Joining the show this week is someone who rejects normality in his pursuit to disrupt the hospitality industry, and who uses hospitality as a tool for preservation. Please welcome to the show, Author of the book “More Escapism”, and Director of Bensley Studios, Bill Bensley!Bill sits down with Host Dan Ryan for an enlightening conversation on the intersection between hospitality and conservation. Bill shares the importance of understanding the natural site you’re building on, the benefit to training a local talent pool, and how his paintings build houses. Bill also shares some of the work the Shinta Mani Foundation has done including building over 150 houses and 1800 water wells, and funding local conservation projects. Takeaways: Hospitality involves sharing the deep knowledge of a place through architecture and design. A good project should always reflect the culture and the environment in which it is based. While much of hospitality is focused on sharing new experiences, it also needs to be focused on protecting the local environments. Through the revenue generated at a hotel, conservation programs should be put in place. Understanding the idiosyncrasies of natural sites is key to successful projects. Embracing and respecting Mother Nature's beauty is crucial in landscape and architectural design.Budget is a key component of any project, and when clients come in with big dreams, balancing those two desires can be tricky. To alleviate this, strong communication allows you to educate clients on what can realistically be achievedThe best way to learn about a site is to physically  spend time there before you start designing. By sketching on site, you get new perspectives and up close details that may not be accounted for on a first pass render. If you are building a hotel in an area with a limited talent pool, training local citizens is a strong strategy. This approach both develops a local workforce for the hotel, and offers local communities the chance to learn new skills and find employment. Quote of the Show:“Even though I'm a pretty darn good architect, no matter what I put on that site, it's never gonna be as good as what Mother Nature has already given us.” - Bill BensleyLinks:Instagram: https://www.instagram.com/billbensley/?hl=en LinkedIn: https://www.linkedin.com/in/bill-bensley-336984b3/ Website: https://www.bensley.com/ Website: https://shintamanifoundation.org/ Book Link: https://thamesandhudson.com/more-escapism-hotels-resorts-and-gardens-around-the-world-by-bill-bensley-9780500024683 Shout Outs:04:20 - Shinta Mani Wild: https://shintamani.com/wild/ 07:50 - Cal Poly Pomona: https://www.cpp.edu/ 08:05 - Intercontinental Danang: https://www.danang.intercontinental.com/ 08:06 - JW Marriott Phu Quoc: https://www.marriott.com/en-us/hotels/pqcjw-jw-marriott-phu-quoc-emerald-bay-resort-and-spa/overview/ 08:08 - Rosewood Luang Prabang: https://www.rosewoodhotels.com/en/luang-prabang 15:57 - Capella Ubud: https://capellahotels.com/en/capella-ubud 18:31 - Coleman: https://www.coleman.com/ 23:29 - Shinta Mani Mustang: https://shintamani.com/mustang/ 23:58 - Conde Nast: https://www.condenast.com/ 25:27 - Hôtel de la Paix26:40 - Park Hyatt Siem Reap: https://www.hyatt.com/en-US/hotel/cambodia/park-hyatt-siem-reap/repph 28:58 - MOCA Bangkok: https://mocabangkok.com/about-us/ 31:58 - Shinta Mani Foundation: https://shintamanifoundation.org/ 37:32 - Baker Furniture: https://www.bakerfurniture.com/ 38:04 - Restoration Hardware: https://rh.com/us/en/ 38:18 - Jim Thompson: https://www.jimthompson.com/en 38:39 - High Point Market: https://www.highpointmarket.org/ 44:36 - Jim Thompson House: https://jimthompsonhouse.org/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142
Feb 21 2024
Security, Surprise, Significance, and Synergy - Kimberly Jackson - Defining Hospitality - Episode # 142
Joining the show this week is a talented multi-disciplinary designer with over 25 years managing a variety of projects. As a designer, she’s led teams through the full life of a project. Our guest this week is none other than the Managing Director at AvroKO’s Miami Studio, Kimberly Jackson!In a candid conversation with Host Dan Ryan, Kimberly shares her insights about her journey in the field of design and hospitality. She sheds light on her practice of incorporating "hospitable thinking" into all of the spaces she designs, highlighting the aspects of security, surprise, significance, and synergy, and emphasizes the role of diversity in the industry.Takeaways: Hospitality extends beyond mere spaces like hotels and restaurants, and is fundamentally a mindset. It revolves around how we interact with everyone around us, including friends, family, colleagues, bosses, and employees. The concept of hospitable thinking revolves around four key elements: security, surprise, significance, and synergy. It is important to create spaces that make guests feel comfortable, delighted, and important.Pushing boundaries and surprising both guests and the ownership team is a key aspect of innovative projects. Incorporating unexpected elements and layering them into the design process will drive innovation and shape future designs.Collaboration between the interior design team and the brand bureau is crucial in creating a cohesive narrative and strategy for each design. By combining their expertise, they can develop a unified vision that incorporates both spatial and branding elements.When crafting a spatial-heavy brand, it is important to set up a cohesive brand identity across all spaces. If a brand focuses on individuality, it is advisable to create unique and hospitable spaces that complement the brand without overshadowing it.The Hospitality Diversity Action Council (HDAC) was formed to create a more diverse hospitality industry at all levels. By embracing diversity, the industry can craft more hospitable spaces where everyone feels comfortable.Ensuring security in a space involves more than just the physical layout, such as not placing people in high-traffic areas. It also means creating an environment where all the elements work together seamlessly, providing comfort for everyone involved.Quote of the Show:“What is it about this project that is going to push the boundary a little bit? That's going to surprise the guest?” - Kimberly JacksonLinks:LinkedIn: https://www.linkedin.com/in/kimberly-jackson-aia-noma-11215a8a/ Website: https://www.avroko.com/ Instagram: https://www.instagram.com/avroko/?hl=en Shout Outs:15:50 - Brand Bureau: https://www.brandbureau.com/ 21:32 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 27:56 - Hospitality Diversity Action Council: http://www.wearehdac.org/ 28:35 - Stacy Shoemaker Rauen: https://www.linkedin.com/in/stacy-shoemaker-rauen-766b253/ 29:34 - HD Expo: https://hdexpo.hospitalitydesign.com/ 29:35 - BDNY: https://bdny.com/ 37:06 - Saxon and Parole38:02 - Madame Geneva38:05 - Ghost Donkey: https://www.ghostdonkey.com/ 39:20 - MIT: https://www.mit.edu/ 42:18 - William Harris: https://www.linkedin.com/in/william-harris-901b1b139/ 42:19 - Kristina O'Neal: https://www.linkedin.com/in/kristinao1/ 42:19 - Adam Farmerie: https://www.linkedin.com/in/adam-farmerie-a6a7b5a1/ 42:20 - Greg Bradshaw46:57 - Mike McCall54:05 - Tory Schenkkan: https://www.linkedin.com/in/tory-schenkkan-82b39812/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
A Duty To Be Hospitable - Michelle Jaime - Defining Hospitality - Episode # 140
Jan 31 2024
A Duty To Be Hospitable - Michelle Jaime - Defining Hospitality - Episode # 140
Our guest this week is a designer for whom discovery is at the heart of what she does. Her design skills have been featured on HGTV as the co-host of Aloha Homes, and her firm has won multiple awards, including two gold key awards. Joining the show is President and Creative Director of The Vanguard Theory, Michelle Jaime!Michelle joins host Dan Ryan to discuss Hawaii's unique culture in terms of hospitality. Michelle also shares her experiences as an entrepreneur, and dives into the need for authentic representation of Hawaiian culture in design.Takeaways: Hospitality in Hawaii is ingrained in the culture, where locals often adopt and warmly embrace visitors, sharing their traditions, food, and experiences. Genuine care and immersing guests are authentic aspects of life, both on a personal and industry level.Hawaiian firms often design Hawaiian projects, but rarely design mainland projects, hindering their recognition and opportunities outside of Hawaii. This disparity may be attributed to misconceptions about distance and cultural specificity.To gain recognition and attract profitable opportunities, it is important for small businesses to showcase their achievements. Building successful partnerships and establishing a strong reputation can lead to further growth beyond the local market.When working with clients, it's important to build strong relationships and understand their goals, budgets, and timelines. By designing around constraints and considering logistics, you create high-quality projects that meet expectations regardless of location.It is crucial for non-local design firms working on projects in Hawaii to be sensitive to the local culture and avoid appropriation. Engaging with local fabricators, artists, and designers is essential to ensure an authentic representation of the community.Being cautious about scaling and expanding too quickly is crucial, especially in areas where external factors can significantly impact businesses and lead to layoffs. Prioritizing sustainable growth can help prevent potential negative consequences.Many people face the challenge of lacking business guidance and mentorship, relying on failure to learn and overcome obstacles. Despite the absence of a mentor, the experience of navigating failures can drive personal growth and resilience.Quote of the Show:“If we don't engage the community, that's not really authentic.” - Michelle JaimeLinks:LinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ Website: https://www.thevanguardtheory.com/ Shout Outs:1:05 - The Laylow: https://www.marriott.com/en-us/hotels/hnlak-the-laylow-autograph-collection/overview/ 4:26 - Philpotts Interiors: https://www.philpotts.net/ 4:28 - Jonathan Staub: https://www.linkedin.com/in/jonathan-staub-a8486914/?originalSubdomain=no 4:30 - Marion Philpotts-Miller: https://www.linkedin.com/in/marion-philpotts-miller-74127111/ 5:21 - Kelsey Grammer5:44 - Fraiser6:35 - Hirsch-Bedner: https://www.hba.com/ 7:37 - HGTV: https://www.hgtv.com/ 7:40 - David Jaime: https://www.linkedin.com/in/david-jaime-430a1480/ 9:13 - Shaleah Soliven: https://www.linkedin.com/in/shaleah-soliven-03191726/ 12:07 - Rockywold Deephaven: https://www.rdcsquam.com/ 18:12 - Gensler: https://www.gensler.com/ 19:37 - Independent Lodging Congress: https://ilcongress.com/ 19:38 - BDNY: https://bdny.com/ 19:40 - Hospitality Design: https://hospitalitydesign.com/ 19:48 - Gold Key Awards: https://goldkeyawards.com/ 20:29 - The Surfjack Hotel: https://surfjack.com/ 21:14 - Green Oak21:19 - Ben Rafter: https://www.linkedin.com/in/ben-rafter-623a702/ 21:26 - Erik Warner: https://www.linkedin.com/in/erik-warner-3139175/ 21:27 - Stephen Chen22:52 - Billy Madison22:56 - Adam Sandler28:08 - White Sands Hawaii: https://www.whitesandshotel.com/ 28:11 - Hotel Renew: https://hotelrenew.com/ 35:02 - Westin Maui: https://www.marriott.com/en-us/hotels/hnmwi-the-westin-maui-resort-and-spa-kaanapali/overview/ 35:32 - JMI Realty: https://www.jmirealty.com/ 38:06 - Small Giants: https://a.co/d/io2lBqt 39:57 - Coach Mackey42:02 - Susan Cain: https://susancain.net/ 42:04 - Quiet: https://a.co/d/38TjZQO Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Taking Care Of Business - Ben Nicholas - Defining Hospitality - Episode # 139
Jan 17 2024
Taking Care Of Business - Ben Nicholas - Defining Hospitality - Episode # 139
Our guest this week is a designer who believes that the best results come from challenging the norm. With over 20 years in the industry, he knows what makes and breaks a project. Joining the show is Chief Brand and Design Officer at Design Environments, Ben Nicholas!Ben sits down with Host Dan Ryan for a conversation on the importance of building human connections in all elements of the industry. Ben shares how his route as a paperboy inspired his love for hospitality, his philosophy of creating designs that foster genuine and effortless hospitality experiences, and the importance of challenging the norm.Takeaways: Hospitality is about creating connections and ensuring that people feel a sense of belonging and being part of something. It extends beyond physical spaces like hotels and can be experienced in restaurants, bars, and everyday life.Being open to unexpected opportunities and taking leaps of faith can lead to amazing experiences and personal growth. Embracing naivety and excitement allows us to create unique and memorable journeys in life.Maintaining meaningful connections and cherishing the time spent together are valuable lessons. Prioritizing relationships and seizing opportunities can lead to personal and professional growth.Working on projects globally brings challenges that require adaptability and quick learning, such as understanding different markets' expectations and keeping teams motivated to deliver great design.The future is full of exciting opportunities and possibilities, especially when it comes to establishing and growing a service design team. Embracing the potential and putting in the necessary work can lead to exciting outcomes and personal fulfillment.The most cherished memories from working on projects are not about the physical outcomes, but rather the people and experiences that were shared. These memories serve as a reminder of the joy and bonds formed during the collaborative process.In design and project planning, having a well-defined process and being open to exploration are crucial. Renovation presents greater challenges than new builds, requiring creativity to enhance the space within constraints.Quote of the Show: “I like the term tour guide. I don't like the word boss.” - Ben NicholasLinks:Instagram: https://www.instagram.com/ben_tcbn/ LinkedIn: https://www.linkedin.com/in/ben-nicholas-id/ Website: https://www.designenvironments.com/ Shout Outs:04:10 - Iowa State:https://www.iastate.edu/ 04:41 - The Gettys Group Companies: https://www.gettys.com/ 05:32 - Agatha Christie05:35 - Thomas Mann11:54 - Ali Bacon: https://www.linkedin.com/in/alibacon/ 31:07 - Katy Daly: https://www.linkedin.com/in/katy-daly-0bb40579/ 31:29 - Elvis38:48 - Mongoose: https://www.mongoose.com/ 38:51 - Huffy: https://www.huffy.com/ 38:57 - Stranger Things: https://www.netflix.com/title/80057281 39:41 - Magnum PI39:48 - Golden Girls41:29 - Bea Arthur45:36 - Oreos: https://www.oreo.com/ 48:24 - Madonna48:25 - Dick Tracy48:53 - Warren Beatty49:14 - Regent Beverly Wilshire: https://www.fourseasons.com/beverlywilshire/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Adaptive Reuse And Sustainability - Defining Hospitality - Episode # 138
Jan 10 2024
Adaptive Reuse And Sustainability - Defining Hospitality - Episode # 138
Welcome to 2024! As we embark on a new year, our resolution is to shift our attention to the remarkable sustainability initiatives happening within the hospitality industry. In the current climate, sustainability has become increasingly crucial, benefiting not only the planet but also businesses themselves.To kick-start this focus, we’re bringing you a compilation of past episodes centered around sustainability and adaptive reuse. In this compilation, we feature conversations with past guests who are true experts in the field of sustainability and at transforming old buildings into vibrant, renewed spaces. Join us as we explore innovative solutions and inspiring stories in our quest for a more sustainable future.In this episode you’ll hear from Founder and CEO of MindClick: JoAnna Abrams, Partner at Dutch East Design: Dieter Cartwright, President at Becker + Becker Associates: Bruce Becker, and Chief Development Officer at NuovoRE: Heather Ciszczon.Takeaways:The importance of measuring and recognizing the impact of sustainability is increasing in the marketplace. Financial institutions are leading the way by committing to carbon neutrality in lending and embracing measurement practices for a sustainable future.Making the decision to disconnect from fossil fuels and prioritize sustainable qualifications, such as Passive House and Net Zero, are crucial steps towards achieving a high level of performance and sustainability in building projects.Despite brands making pledges to reduce fossil fuel emissions, emissions in full-service hotels have been increasing. This disconnect between intentions and actions calls for more integrated efforts in the hospitality industry to achieve sustainable practices.Historic tax credits play a vital role in preserving and adapting old buildings for revitalization, but navigating the requirements and preferences of review programs can be challenging.Links:Connect with JoAnnaLinkedIn: https://www.linkedin.com/in/joannaabrams/ Website: https://mindclick.com Connect with DieterLinkedIn: https://www.linkedin.com/in/dieter-cartwright-assoc-aia-ba859318/ Website: https://www.dutcheastdesign.com/ Connect with BruceLinkedIn: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ Website: https://www.beckerandbecker.com/ Connect with HeatherLinkedIn: https://www.linkedin.com/in/heatherciszczon/ Website: https://nuovore.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
The Future Of Augmented Hospitality - Damien Perrot - Defining Hospitality - Episode # 137
Dec 20 2023
The Future Of Augmented Hospitality - Damien Perrot - Defining Hospitality - Episode # 137
Joining the show this week is someone who believes that hotels are more than just a place to sleep and eat. Please welcome to the show, Global Chief Design, Technical Services & Innovation Officer for Premium, Midscale & Economy brands at Accor, Damien Perrot!In this vibrant conversation between Dan Ryan and Damien, the duo delve into the world of hospitality, hotel industry and its transformations. Damien shares his insights on everything from creating unique hotel experiences to the future of the industry. Takeaways: Hospitality is about connecting with people and leaving a lasting impression. It's the art of welcoming strangers who could become friends, even if you will only know them for a short time.The importance of creating memorable experiences in the hospitality industry cannot be understated. It's not just about food and beverage, but also about the ambiance and overall experience that sets a property apart and creates a destination.Creating a meaningful guest experience in a hotel involves immersing oneself in the local culture and surroundings, ensuring both guests and locals can truly live the experience they desire. This approach also proves to be profitable for hotel owners.Innovation in the hospitality industry extends beyond the confines of a hotel, encompassing the entire travel experience. By addressing pain points and enhancing guest satisfaction, hotels can create a positive and memorable stay for travelers.Hotels face the challenge of managing travelers' luggage, which often requires dedicated staff and even the use of meeting rooms. By allowing travelers to conveniently check their luggage at the hotel, the process is more efficient and hassle-free.Design in hotels goes beyond aesthetics, playing a vital role in guest experience. From achieving sustainability goals to driving profitability, investing in efficient and innovative solutions now is crucial for future success in a rapidly changing world.In the ever-changing world, being a part of shaping the future and challenging norms is exciting. Hospitality industry, like hotels, can play a vital role in evolving cities and ensuring a high quality of life amidst increasing urban density.Quote of the Show:“Hospitality is about welcoming people who are not yet your friends, but could become your friends.” - Damien PerrotLinks:Instagram: https://www.instagram.com/accor_design/ LinkedIn: https://www.linkedin.com/in/damien-perrot-42b6252/ Website: https://group.accor.com/en Shout Outs:01:43 - The New Museum: https://www.newmuseum.org/01:46 - Radical Innovation: https://www.radicalinnovation.io/ 01:58 - Marriott: https://www.marriott.com/default.mi 01:59 - Hilton: https://www.hilton.com/en/ 02:00 - IHG: https://www.ihg.com/ 05:08 - Mama Shelter: https://mamashelter.com/ 06:37 - Philippe Starck: https://www.starck.com/ 10:16 - Faena Miami: https://www.faena.com/miami-beach 10:38 - Fairmont Royal York: https://thefairmontroyalyork.com/ 14:40 - Alexis Henri C M Clerel Tocqueville17:56 - Ibis: https://ibis.accor.com/northamerica/index.en.shtml 37:28 - Wyndham: https://www.wyndhamhotels.com/ 37:42 - Novotel: https://novotel.accor.com/a/en/usa.html 40:26 - Chamonix: https://en.chamonix.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419Transistor: https://www.defininghospitality.live/
Collect The Dots To Connect The Dots - Jessica Gidari - Defining Hospitality - Episode # 136
Dec 13 2023
Collect The Dots To Connect The Dots - Jessica Gidari - Defining Hospitality - Episode # 136
Our guest this week has a passion for creating restaurants that redefine the dining experience. With the innate ability to take a concept and turn it into reality, she drives innovation in the industry. Welcome to the show, Senior Director of Design & Concept Development at Union Square Events, Jessica Gidari!Dan Ryan hosts Jessica to delve into her approach to creating unique restaurant experiences and her understanding of true hospitality. Jessica shares the importance of collecting the dots, discusses her experiences with Union Square Hospitality, and explores the power of hospitality in all aspects of life and business.Takeaways: Hospitality is the act of doing something for someone rather than just doing it to them. While it may be customary to offer complimentary drinks, a customer may not want them, thus putting the customer in an awkward situation. Active listening and making connections are key elements in collecting valuable information. Utilizing these skills allows for effective networking and the facilitation of beneficial collaborations.Making meaningful connections with others can unlock the magic of building strong relationships, fostering teamwork, and enhancing personal growth. These connections create moments of excitement and shared understanding that can have a lasting impact.A cohesive combination of design, atmosphere, and narrative in a space can create a powerful and memorable experience. Ensuring all elements align and speak the same language enhances the overall impact and leaves a lasting impression on visitors.Prompt problem-solving is crucial in the hospitality industry, ensuring a seamless experience for guests even in challenging situations. By swiftly addressing issues and offering suitable alternatives, restaurants can uphold customer satisfaction.Hospitality should start by warmly welcoming guests and understanding their purpose for visiting. By paying attention to their cues and preferences, you can offer appropriate suggestions to enhance their experience.Hospitality is crucial in corporate environments, as it creates a sense of belonging and pride for employees while enhancing their overall experience. Incorporating innovative food and beverage concepts helps foster a positive and engaging work environment.Quote of the Show: “Hospitality is when you do something for someone rather than to someone.” - Jessica GidariLinks:LinkedIn: https://www.linkedin.com/in/jessica-gidari-65906120/ Website: https://www.unionsquareevents.com/consulting/ Website: https://www.jgidari.com/ Shout Outs:00:43 - Danny Meyer: https://www.linkedin.com/in/dhmeyer/ 07:32 - Shake Shack: https://shakeshack.com/#/ 07:33 - Union Square Cafe: https://www.unionsquarecafe.com/ 07:36 - Blue Smoke: https://www.bluesmoke.com/ 07:42 - Gramercy Tavern: https://www.gramercytavern.com/ 16:58 - JP Morgan Chase: https://www.jpmorganchase.com/ 17:24 - Foster and Partners: https://www.fosterandpartners.com/ 38:23 - Hospitality Quotient:https://hq.ushg.com/ 44:06 - Arizona State University: https://www.asu.edu/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Transforming Spaces Through Adaptive Reuse - Heather Ciszczon - Defining Hospitality - Episode # 135
Dec 6 2023
Transforming Spaces Through Adaptive Reuse - Heather Ciszczon - Defining Hospitality - Episode # 135
Our guest this week is a talented designer with over 20 years of experience. She’s a leader who helps transform spaces into experiences that are truly part of their local communities. Joining the show is Chief Development Officer at NuovoRE, Heather Ciszczon!Heather joins host, Dan Ryan, for a comprehensive discussion on her journey from design to development. Heather discusses the intricacies of her work, including exceptional renovation projects like the 21C Museum Hotel in St. Louis. Additionally, Heather touches on the challenges of historic tax credit works and the responsibility of the hospitality industry in making outsized impact on the lives of people through innovation and engagement.Takeaways: Hospitality is about meeting someone where they are at and where they’re most comfortable. While luxury experiences are nice, your customers may want something more relaxed. As a designer, when working on any project, you need to fully understand what the owner wants. Understanding those goals allows you to more effectively meet them, and deliver a satisfactory end product. When you are the owner of a project, you need to help give your team agency to work effectively. Helping them understand the why behind your motivations will allow them to carry out your vision to its fullest. While any project requires a good team, renovations have particular nuances that members need to handle. Having team members who are familiar with historic buildings and tax credit work are crucial understandings in addition to their design skills. When renovating old buildings, there is a fine line between preservation and adaptation. Adjustments to a building to make it function more efficiently as a hotel may face pushback from preservation societies; designers need to be sensitive to these needs. When trying to ingrain a property in the local community, partnerships are key. By partnering with local groups and providers, you help meet everyone's needs, have stronger procurement processes, and invest in the local community. The foundation of a good team is trust. Rather than waiting for something to go wrong, establish trust early on. With a strong connection between your team, issues that arise will be much easier to handle. Quote of the Show:“That's not my skill set is to make something of a blank piece of paper. But if you give me a bunch of puzzle pieces, I will find a way to solve them.” - Heather CiszczonLinks:LinkedIn: https://www.linkedin.com/in/heatherciszczon/ Website: https://nuovore.com/ Shout Outs:03:38 - McDonalds04:19 - Two Roads Hospitality04:59 - The El Capitan Hotel: https://elcapitanhotelmerced.com/ 05:49 - 21C Museum Hotel St Louis: https://www.21cmuseumhotels.com/stlouis/09:04 - The Hermosa Inn: https://www.hermosainn.com/ 09:08 - Lon Megargee11:08 - Liam Neeson12:52 - YMCA: https://www.ymca.org/ 28:34 - New Waterloo: https://newwaterloo.com/ 42:23 - Lor Tush: https://lortush.com/ 46:13 - ASU: https://www.asu.edu/ 48:40 - Fidelity Hotel Cleveland 50:17 - Hotel Marcel: https://www.hotelmarcel.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Hospitality For The Planet - Bruce Becker - Defining Hospitality - Episode # 134
Nov 29 2023
Hospitality For The Planet - Bruce Becker - Defining Hospitality - Episode # 134
Today's guest leads the charge of finding new ways to build and design sustainably. He’s responsible for the first zero emissions and passive house certified hotel in the United States. Our guest this week is none other than President at Becker + Becker Associates, Bruce Becker!Bruce joins Dan Ryan from the Hotel Marcel in New Haven, Connecticut, for a conversation on how he is trailblazing the world of sustainable hotels. Bruce shares his motivations for the hotel, how other brands need to better incentivize sustainable building practices, and how he took on his first hotel project. Takeaways: Hospitality is about caring for both people and their environments. You can’t be generous with hospitality while polluting the planet. Hospitality means preserving the future while innovating in the present. Beyond the good for the planet, sustainable initiatives can save a hotel on budget. A lower energy bill can save you as much money as having an extra 20 rooms. For the Hotel Marcell, their initiatives add up to about $300,000 a year to their bottom line. Despite the operating benefits of more environmentally friendly options, many brands still have issues implementing them, as no one directly owns these initiatives. To solve this, brands need to appoint individuals to choose more sustainable options. When hotel designers are over budget, their first intention is to start cutting back on costs from different sections. Environmental tax credits and grants are a potent way to adopt new technology while making budgets more efficient.When designing a hotel, it’s important to consider how each of the different functions interplay with each other. When you have over 100 rooms, you also need meeting rooms, lounge space, and open space. When looking to add solar to a hotel, building roof space can be a limiting factor. Covering parking spaces with solar panels offers a unique way to take advantage of existing space. A 4 story hotel has enough parking space to be 100% net zero.While there are incentives for individual designers to adopt sustainable practices, there needs to be more pressure from brands. Much like a hotel can’t open until passing a safety inspection, brands should require a certain level of sustainability before opening. Quote of the Show:“You have to have a holistic approach to taking care of people and their things and their environment and their planet.” - Bruce BeckerLinks:LinkedIn: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ Website: https://www.beckerandbecker.com/ Hotel Marcel: https://www.hotelmarcel.com/ Shout Outs:01:15 - Larry Traxler: https://www.linkedin.com/in/larrytraxler/ 01:16 - Hilton: https://www.hilton.com/en/ 13:14 - Hyatt: https://www.hyatt.com/ 13:17 - Marriott: https://www.marriott.com/ 13:19 - Accor: https://all.accor.com/usa/index.en.shtml 13:23 - IHG: https://www.ihgplc.com/en 19:21 - Megan Gill: https://www.linkedin.com/in/megan-gill-0a2636112/ 19:28 - BLDG: https://www.bldg-newhaven.com/ 21:27 - Nuveen: https://www.nuveen.com/en-us 30:30 - Dutch East Design: https://www.dutcheastdesign.com/ 30:50 - Consigli Construction: https://www.consigli.com/ 32:54 - Marcel Breuer33:01 - Bauhaus33:05 - Harvard: https://www.harvard.edu/ 33:27 - Paul Goldberger: https://www.paulgoldberger.com/ 33:31 - AIA: https://www.aia.org/ 34:02 - Richard Lee: https://en.wikipedia.org/wiki/Richard_C._Lee 37:34 - Cornell Hotel School: https://sha.cornell.edu/ 38:16 - Yale: https://www.yale.edu/ 45:15 - IKEA: https://www.ikea.com/us/en/ 47:39 - Elon Musk47:41 - Tesla: https://www.tesla.com/ 01:01:05 - Mitsubishi: https://www.mitsubishi.com/en/ 01:16:56 - Charlestowne Hotels: https://www.charlestownehotels.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
BDNY 2023 - Defining Hospitality - Episode # 133
Nov 22 2023
BDNY 2023 - Defining Hospitality - Episode # 133
In this special episode of Defining Hospitality, we’re live from BDNY 2023! Dan chats with some expo attendees, organizers, and Gold Key winners to see what excites them most about BDNY. We’ll discuss why guests have come from as far as Hawaii, what is exciting them about the future, and how to incorporate hospitality into expos.Links:Shaleah SolivenLinkedIn: https://www.linkedin.com/in/shaleah-soliven-03191726/ Website: https://www.thevanguardtheory.com/ Website: https://www.shaleahsoliven.com/ Michelle JaimeLinkedIn: https://www.linkedin.com/in/michelle-jaime-487a5b4/ Website: https://www.thevanguardtheory.com/ Julie FrankLinkedIn: https://www.linkedin.com/in/juliecfrank/ Website: https://aspen.com/ Drew StuartLinkedIn: https://www.linkedin.com/in/drew-stuart-22bb286/ Website: https://inc.nyc/ Paul BienkowskiLinkedIn: https://www.linkedin.com/in/paul-bienkowski-0428b57/ Website: https://hospitalitydesign.com/ Shout Outs:02:49 - Gensler: https://www.gensler.com/ 02:53 - Shore Hotel: https://www.shorehotel.com/ 06:10 - Rockefeller Center: https://www.rockefellercenter.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Owning Your Results - Hector Sanchez - Defining Hospitality - Episode # 132
Nov 15 2023
Owning Your Results - Hector Sanchez - Defining Hospitality - Episode # 132
Joining the show this week is an experienced executive who has a history of driving brands to success. Please welcome to the show, Head of Development for Ashford Inc and CEO at Premier, a subsidiary of Ashford, Hector Sanchez!Hector sits down with Host Dan Ryan to share the lessons he has learned from his time in the hospitality industry. Hector dives into the importance of owning mistakes when they happen, the challenges of aligning on budget, and how to build teams that play to their members’ strengths. Takeaways: Hospitality is the act of serving people and creating unique experiences that they can share with others. It plays a crucial role in creating memorable moments and fostering connections between individuals.Taking responsibility and providing a solution is crucial in resolving issues effectively, as it demonstrates accountability and ownership, unlike finger-pointing and avoiding responsibility.Ownership groups in the hotel industry typically do not bring various functions, such as project management, in-house. While some may handle design and project management internally, they often rely on external firms for expertise and assistance.As a newcomer to the hospitality industry, it’s important to take note of the small details around you. Observing how other projects came to fruition and noting their nuances will help you ramp up your design knowledge.While having a holistic understanding of your industry is beneficial, it doesn’t mean you need to be an expert in every discipline. Play to your strengths and build a team whose members fill in each other’s gaps. The disconnect between budget and creativity in the hospitality industry can be a large challenge. Being mindful of budget constraints while fostering creativity is crucial for successful project execution.Quote of the Show:“To me, it's just about how you react to those issues? Do you just hide from them? Do you ignore the calls or do you rise up?” - Hector SanchezLinks:Instagram: https://www.instagram.com/premier_design_to_completion LinkedIn: https://www.linkedin.com/in/hector-a-sanchez-65799b7/ Website: https://www.premierpm.com/ Website: https://www.ashfordinc.com/ Shout Outs:01:16 - Chris Green: https://www.linkedin.com/in/wchrisgreen/ 01:23 - Chesapeake Hospitality01:25 - Remington Hotels: https://www.remingtonhospitality.com/ 09:31 - Bermanfalk: https://www.bermanfalk.com/ 11:38 - PEMEX: https://www.pemex.com/en/Paginas/default.aspx 12:18 - National Oilwell Varco: https://www.nov.com/ 12:30 - Schlumberger: https://www.slb.com/ 12:31 - Halliburton: https://www.halliburton.com/ 19:13 - Carla Niemann: https://www.linkedin.com/in/carla-niemann-rid-iida-81314a5/ 19:19 - Johannes Michalsky: https://www.linkedin.com/in/johannes-michalsky-80166b77/19:27 - Mike Funk: https://www.linkedin.com/in/funkmike/ 27:36 - Patrick Burke: https://www.linkedin.com/in/patrick-burke-aia-ncarb-3125748b/ 27:51 - Rex Tullius33:20 - Mr C’s Beverly Hills33:22 - Hilton: https://www.hilton.com/en/ 33:27 - La Concha: https://www.laconcharesort.com/ 33:30 - Autograph Collection: https://autograph-hotels.marriott.com/ 33:32 - Le Pavillon Hotel: https://www.lepavillon.com/ 34:35 - Courtyard: https://courtyard.marriott.com/ 34:37 - Ritz-Carlton: https://www.ritzcarlton.com/ 35:41 - Barbara Carlson39:15 - Renaissance Nashville47:49 - University of Houston: https://www.uh.edu/ 47:52 - Texas Rangers: https://www.mlb.com/rangers 47:56 - Houston Astros: https://www.mlb.com/astros Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Understanding All The Parts And Pieces - Mitch Parker - Defining Hospitality - Episode # 131
Nov 8 2023
Understanding All The Parts And Pieces - Mitch Parker - Defining Hospitality - Episode # 131
Filling a hotel with furniture is about more than just picking the right chair, it’s about working with your client to get the right product set up the right way for them. Our guest this week is a well rounded hospitality professional and expert in all things FF&E. Joining the show is COO - FF&E Division & Partner at The Parker Company, Mitch Parker!Mitch sits down with Host Dan Ryan to dive into all things procurement. Mitch outlines the importance of planning for proper time, the intricacies that go into furnishing a hotel, and the need for designers to design for the requirements of the hotel.Takeaways: Hospitality is all about service. In a hotel, it’s providing a place for others to feel comfortable. In procurement, it’s about providing efficient service that helps your client complete their project on time and under budget. With every item, there is often an unseen level of customization behind the scenes. Multiple locations may use the same chair, but the color, texture, and finish can vary. Managing these changes is a behind the scenes responsibility of procurement. Design never happens in a vacuum, but is shaped by the bounds of what you are designing for. When designing furniture for hotels, an aesthetically pleasing design isn’t enough, it needs to also meet the functional requirements of the hotel. While it’s important to meet client needs, you also need to open a hotel on time. To help stay on schedule, highlight the importance of making decisions to clients, and try to reduce the number of 3rd party decision makers. As a leader of a business you need to balance employee agency with your own oversight. It’s important to give your employees agency to make their own decisions, but you want to be involved enough that when problems arise, you are able to help out. When furnishing a hotel, you need to understand how all the parts and pieces play into the overall guest experience. A single element can turn a positive experience negative for a guest, preventing them from returning to your hotel.  As a purchaser, time is your best friend. It’s common for clients to change their mind or ask for revisions half way through the process. By building in a buffer, you can meet client requests without delaying the project.  Quote of the Show:“You can have a beautiful design, but if it can't be executed, you have a problem.” - Mitch ParkerLinks:Website: https://parkerinternational.com/ Website: https://wazi.com/ Shout Outs:01:02 - Leonard Parker04:23 - The Maxwell Company06:39 - The High Point Furniture Market: https://www.highpointmarket.org/ 09:13 - Marriott Courtyard: https://courtyard.marriott.com/ 09:43 - Four Seasons: https://www.fourseasons.com/ 09:44 - Rosewood: https://www.rosewoodhotels.com/en/default  09:46 - The Ritz-Carlton: https://www.ritzcarlton.com/ 33:45 - Carole Monestime: https://www.linkedin.com/in/carole-monestime-5aa4192b/ 34:11 - Linda Hein: https://www.linkedin.com/in/linda-hein-6a49a423/ 34:13 - Marilyn Webb: https://www.linkedin.com/in/marilyn-webb-a4024511/ 47:38 - Gregg Parker: https://www.linkedin.com/in/gregg-parker-418a1131/ 48:33 - Philip Parker: https://www.linkedin.com/in/philip-parker-6b281a2a/ 48:39 - Doug Parker48:43 - Brad Parker48:55 - Camp Waziyatah: https://wazi.com/ 01:01:58 - American of Martinsville: https://americanofmartinsville.com/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
Radical Innovation - Defining Hospitality - Episode # 130
Nov 1 2023
Radical Innovation - Defining Hospitality - Episode # 130
In this special episode of Defining Hospitality, we’re featuring interviews from the 2023 Radical Innovation Awards. Dan speaks with Radical Innovation Founder John Hardy, and other event participants including Jury members, MC, and sponsors. Through each interview, you’ll hear about the excitement of the event, tips for anyone considering being a future juror, and which aspects of the designs stood out the most.Featured Guests:John HardyLinkedIn: https://www.linkedin.com/in/john-hardy-3a677812/ Website: https://www.jhgi.com/ Website: https://www.radicalinnovation.io/ Mark FriesenLinkedIn: https://www.linkedin.com/in/mark-friesen-b7b77812/ Website: https://www.beyerbrown.com/Raj ChandnaniLinkedIn: https://www.linkedin.com/in/rajchandnani/ Website: https://www.watg.com/ Eran ChenTwitter: https://twitter.com/ODAArchitecture LinkedIn: https://www.linkedin.com/in/eran-chen-465b446/ Website: https://oda-architecture.com/ Damien PerrotLinkedIn: https://www.linkedin.com/in/damien-perrot-42b6252/ Website: https://group.accor.com/ John EdelmanLinkedIn: https://www.linkedin.com/in/john-edelman-4361a012/ Website: https://hellerfurniture.com/ Vito LottaLinkedIn: https://www.linkedin.com/in/vito-f-lotta-464228/ Website: https://stories.hilton.com/ Shout Outs:The Gourd Project: https://www.thegourdproject.com/ Bruce Becker: https://www.linkedin.com/in/bruce-redman-becker-383b34152/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419