On Brand with Nick Westergaard

Nick Westergaard

The On Brand podcast helps you tell stronger stories and build better brands. Each week host Nick Westergaard, author of Brand Now and Get Scrappy, interviews marketing and communication thought leaders or those working for innovative brands like Adobe, Ben & Jerry’s, HBO, Mastercard, Maker’s Mark, the Minnesota Vikings, Salesforce, and Whole Foods. For show notes and more, please visit http://onbrandpodcast.com. read less

B2B Brand Building with Linda Fanaras
6d ago
B2B Brand Building with Linda Fanaras
Linda Fanaras is CEO/Strategist of Millenium Agency, where she helps B2B brands develop integrated campaigns that get results with her innovative approach of transforming market research into powerful campaigns. This isn’t always easy—especially when it comes to B2B. We discussed all of this and more this week on the On Brand podcast. About Linda Fanaras Linda A. Fanaras, CEO/Strategist of Millennium Agency, is an award-winning executive marketer with exceptional leadership and communication skills, relationship-building expertise, and a proven track record in executing strategic marketing campaigns that improve marketing ROI and CLV. Linda is highly experienced in brand analysis and structure, positioning and messaging that engages, the development of integrated digital marketing campaigns, and the formulation of creative concepts for B2B manufacturing and software technology. Focused on motivational and positive inclusive leadership skills, she drives marketing teams to achieve exceptional results. Episode Highlights What do B2B brands need to do differently in branding and marketing today? I thought I’d start with a softball! However, Linda knocked it out of the park. “B2B brands need to remember to focus on the end user. And that’s often a business rather than a specific consumer demographic.” “From there, focus on getting your language and story down.” Linda stresses that marketers need to continue to test this through ongoing surveys and focus groups. How can marketers stay sane in the new year? Marketers have to be organized and strategic.” And creative to boot! That’s not always an easy combo. That’s why Linda notes that it’s important for marketing leaders to understand their team and what motivates them. What brand has made Linda smile recently? “Lazy One—creators of stylish PJs, robes, and slippers.” I love learning about new brands. Especially ones that can help me get comfortable as I think about all of the challenges marketers face today! To learn more, go to mill.agency and connect with Linda on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Recession Survival for Brands with John O'Melia
Jan 23 2023
Recession Survival for Brands with John O'Melia
John O’Melia serves as Chief Customer Officer at Contentsquare. His Customer Success team works to ensure that brands of all shapes and sizes are able to understand what’s happening with their brands online and, more importantly, why. We discussed all of this during our conversation on the On Brand podcast. About John O'Melia John O'Melia was previously the CEO of Seal Software, which was acquired by DocuSign in 2020. He has also held senior leadership positions in Customer Success and Sales at EMC. Earlier in his career, he was a partner at Coopers & Lybrand/PwC where he oversaw global projects in multiple industries. Over the course of his career, he has always sought to truly understand customers’ needs and aspirations associated with their investment in technology and to ensure they realize the maximum possible return. John joined Contentsquare in early 2021 as Chief Customer Officer. His Customer Success team works to ensure all customers harness the full power of Contentsquare’s technology to drive significant business value. Episode Highlights Making the digital world more human. When I asked John for Contentsquare’s elevator pitch that’s how he answered—helping customers make the digital world more human by understanding “what’s happening and why it’s happening.” What can companies do today to make their brand recession-proof? “There are two things,” John notes. First, you have to be truly data-driven.” He went on to cite a stat that only 7% of companies are data-driven. The second thing is a little harder. “You have to fit on customer experience,” John explained. “You have to look beyond just checking the box. Is your brand really known for this?” What brand has made John smile recently? John shared a story that made him (and me!) smile with a brand in a … “unique” industry: Lovehoney. To learn more, check out the Contentsquare website and connect with John on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Developing Your Brand Soundtrack with Tom Höglund
Jan 16 2023
Developing Your Brand Soundtrack with Tom Höglund
Tom Höglund is one of the founding team members at Epidemic Sound, which helps connect brands with the music they need to tell their stories. But when it comes to music rights, complexity lurks around every corner. He shared this story and more this week on the On Brand podcast. About Tom Höglund Tom Höglund is one of the founding team members at Epidemic Sound and has been responsible for several different functions at the company as it has scaled, reaching a $1.4B valuation in 2021. Tom developed Epidemic Sound’s innovative digital rights model, which paves the way for creators — everyone from YouTubers to small businesses to the world’s largest brands—to use restriction-free music to take their content to the next level. Tom is also an early-stage investor in companies primarily geared towards creator monetization and B2C and B2B SaaS solutions. Episode Highlights “The future of content creation will be fragmented,” Tom said of video’s prevalence in both branded content and creator content. “We want to provide world-class music to anyone brave enough to tell their story.” “Complexity ensued …” I had to point out this moment in Tom’s story, as music rights and usage is a complex topic for anyone who’s not a trademark attorney. Epidemic Sound wanted to develop something as simple to use as an ATM. “Video without sound is like food without taste.” Tom shared this powerful quote from one of his co-founders, which drives home just how important sound is to the content we create. What brand has made Tom smile recently? “It’s an obvious brand for a non-obvious reason—Twitter!” Tom went on to talk about the story playing out at Twitter under Elon Musk. From sinks to firings, neither of us was sure what the genre of this smile-worthy moment is. To learn more, check out the Epidemic Sound website and connect with Tom on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Founding Hedley & Bennett with Ellen Marie Bennett
Jan 9 2023
Founding Hedley & Bennett with Ellen Marie Bennett
Ellen Marie Bennett is the founder and chief brand officer of Hedley & Bennett. If you’re a foodie, you’ve seen Hedley & Bennett aprons on some of the world’s best chefs. I saw one on Stanley Tucci and knew if I was going to be a serious home cook, I had to have one. Ellen shares how she created this brand 10 years ago—at the age of 24—this week on the On Brand podcast. About Ellen Marie Bennett As a 24-year-old line cook, Ellen Marie Bennett couldn't stand the kitchen staff’s poorly designed, cheaply made aprons. So when her head chef announced he was ordering a new batch, she blurted out, “Chef, I have an apron company”—even though she had no company, no business plan—just a glimmer of a design idea and a business license. Through hustle and a willingness to leap into the unknown, time and time again, she built that first order into a multi-million-dollar company called Hedley & Bennett, making aprons and kitchen gear worn by many of the world’s best chefs and home cooks everywhere.   Episode Highlights “Your listeners have to be thinking, ‘A whole interview about aprons?!’” Ellen jokingly suggested. “This has nothing to do with aprons. This could be aprons or protein powder or whatever your product is.” “I wanted to be the Nike of the culinary world.” Mission accomplished. And that’s no small mission! Ellen talked about wanting to create a connection with her customers and community like Nike has with theirs. That feeling when someone puts something on feels that they can do anything. Chasing perfection vs. learning. Ellen notes that it's dangerous to wait for perfection to launch a new product, stressing the importance of “embracing the long and winding road.” Learning from customers. “Everything we added to our products we learned from chefs,” Ellen explained that focus groups aren’t everything. “There’s no one way to build a brand.” How do you know when to expand the brand? Recently, Hedley & Bennett has expanded into knives, thermometers, and towels. But how did they know when to expand? “We learned that we’re not just an apron brand. We’re a culinary brand,” Ellen explained. “And one of our brand pillars is that it needs to be pro-grade.” It has to be chef-quality. What brand has made Ellen smile recently? Ellen was moved to smiles and tears by a recent trip to Mexico to deliver holiday gifts to children through the foundation This Is About Humanity. Ellen shared more about the good work they do and how they get a majority of the money they raise into the hands of people who need it most. To learn more, go to the Hedley and Bennett website and follow the brand on TikTok. You can also follow Ellen and follow the adventures of her family and her pet pig (!) on Instagram. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Excellence in the New Year with Tom Peters
Jan 2 2023
Excellence in the New Year with Tom Peters
Happy New Year from the On Brand podcast! To celebrate this fresh start to an exciting new year, we have one of our favorite guests joining us once again—the one, the only Tom Peters! Tom is the “one and only” of many things when it comes to management thinkers but he’s the only guest who’s appeared four times on the On Brand podcast. Tom shared how to kick off a year of excellence this week on the On Brand podcast. About Tom Peters Called “the Red Bull of management consultants,” Tom Peters is a leading business management guru and founder of the Tom Peters Company. He continues to be in constant demand for lectures and seminars. In 2017, he received a Lifetime Achievement Award from Thinkers50 and the Jack Covert Award for Contribution to the Business Book Industry from 800-CEO-READ. Peters is the bestselling author of seventeen books, including In Search of Excellence (with Robert H. Waterman, Jr.), which is often cited as among the best business books ever written. His latest book is Tom Peters’ Compact Guide to Excellence. Episode Highlights “Same message 20 times. I refuse to give up.” Tom wrote this inscription to me on the inside cover of his 20th book—Tom Peters’ Compact Guide to Excellence. “With my very first book, I put excellence on the field. The message is still fundamentally the same.” However, in these challenging times, it's a message that’s as relevant as ever. 80% of people don’t feel connected to their jobs. “The effective leader can instill engagement,” Tom explained, noting that the most important thing leaders do is hiring and promoting the right people. “It’s not easy but we can do things to make it easier.” Mayo Clinic has the right idea. Among the attributes they look for in new hires are the number of times someone says “we” vs. “me.” This isn’t new. As Tom said, “It started with Dr. Mayo in nineteen-effing-fourteen!” If you missed my recent interview with Dr. Richard Winters, head of leadership at the Mayo Clinic, be sure to check it out now. What brand has made Tom smile recently? Tom took a long pause before providing us with a great smile story. Granted, that smile came from the general direction of the bathroom. “Whenever you open a new roll of toilet paper … you can never get that first piece off. Well, Cottonelle has figured it out.” Tom and I both think they should join us on the On Brand podcast to unpack their toilet paper excellence! To learn more, go to tompeters.com. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Building Global Brand Loyalty with Jill Ong
Dec 26 2022
Building Global Brand Loyalty with Jill Ong
Jill Ong is Managing Director of ACE and has spent her career on the global advertising stage–working with iconic brands like Converse and Adidas. We talked about all of this and more—including brand building during a recession—this week on the On Brand podcast. About Jill Ong Jill has spent her whole career of 22 years in advertising working on iconic brands like Converse, Beats by Dre, and Sonos. She has deep expertise on global businesses and the APAC region, with work experience spanning China, New York, Hong Kong, and Singapore. She moved to New York in 2010 during the Big Recession and has been in the Anomaly/ACE family ever since. As Managing Director of ACE, she’s charged with inspiring and nurturing people and optimizing operations across ACE. On a sabbatical in Puerto Escondido 5 years ago, Jill decided to challenge her lack of sporting ability to learn surfing. Despite her poor swimming skills and getting a black eye after getting hit by a surfboard on her first day out, she has persevered and has since surfed the breaks of Bali, West Java, Nicaragua, Costa Rica, Johannesburg, and Mexico. Episode Highlights An All-Star brand. “Converse is the best brand I’ve ever worked on,” Jill began, citing a global campaign all about reinforcing the meaning of this iconic brand. “Converse is all about being scrappy and creative.” Global brand building starts with the customer. “And customers are so different—down to where they’re at in terms of lifecycle with your brand in different parts of the globe.” How do you build a brand during the recession? “Budgets will be tight. You have to be strategic about how you communicate that—think twice about that Super Bowl ad and what it says about your brand.” However, Jill also noted that recessions are times when brand loyalty can be built. What brand has made Jill smile recently? Jill brought not one but two brands. “I watch a lot of TV for work but it’s also a guilty pleasure. I love the Progressive ads on Hulu about not becoming your parents.” She also shared a smile for Belvedere vodka’s new ad showcasing a different side of Daniel Craig. To learn more, check out the ACE website and connect with Jill on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
The Naughty and Nice Brands of 2022 with Matt Williams
Dec 19 2022
The Naughty and Nice Brands of 2022 with Matt Williams
This week we have a special holiday episode of the On Brand podcast with the “Naughty and Nice Brands of 2022.” This seasonally appropriate snapshot of brand behavior was developed by the smart folks at Brand Federation. The consultancy’s Chief Growth Officer Matt Williams joined me to discuss which brands have been naughty and nice this year. About Matt Williams Matt Williams is Chief Growth Officer for Brand Federation, a brand strategy consultancy in Richmond, Virginia. Prior to joining Brand Federation in 2019, Williams was CEO of the Martin Agency, one of the world’s most recognized advertising agencies, where he managed strategy development for world-class brands like GEICO, OREO, UPS, Discover Financial, Walmart, and more. Williams also is a Clinical Professor in the marketing department at the Mason School of Business at William & Mary. He teaches in the MBA program and is the developer and Faculty Director of the school’s Online Masters in Marketing. The Naughty List 2022 was the year of billionaires behaving badly. Here are a few of the ones we talked about. Twitter, Elon Musk—The world’s richest man, Elon Musk, created a $44 billion cash bonfire by buying and systematically destroying Twitter. “The ‘Chief Twit,’” as Williams called Musk, “deserves a boulder size lump of coal.” FTX, Sam Bankman-Fried—Good virtual eye contact; work to bring your hands up and into gestures to reinforce key points. Brands built on false promises don’t stand long. Matt and I further discussed what this meant for “the brand of crypto.” Theranos, Elizabeth Holmes—Holmes, a self-made billionaire who served as CEO of Theranos, built the company into a promising brand—on a foundation of lies. It collapsed because of dishonesty, lack of transparency, and overall bad behavior at the top, and it earned Holmes an 11-year prison sentence this year. How about some nice brands and billionaires? The Nice List “The words ’nice’ and ‘billionaires’ aren’t typically heard together,” joked Matt as we began our discussion of the other half of the list. However, several billionaires and brands used their powers for good this year. Patagonia, Yvon Chouinard—Patagonia’s founder, Yvon Chouinard, built a worldwide brand known for sustainability. This year, Chouinard transferred his ownership in the outdoor apparel company, valued at $3 billion, to a trust designed to protect the company’s independence and donate its profits – often north of $100 million annually—to protecting our planet. Brands built on purposeful behavior endure. Dolly Parton, Doggy Parton—Country music icon and entrepreneur Dolly Parton launched her Doggy Parton collection of pet dog accessories, merging her love of animals with her can-do philanthropy. A portion of every sale supports animal rescue efforts. Jeff Bezos even recognized the power of Dolly Parton, writing her a check for $100 million to spend on charitable causes. Eileen Fisher, Eileen Fisher—“Fashion isn’t always nice,” Matt began. However, Fisher built a fashion empire that supported more realistic apparel for women of every age and body type. And instead of taking her company public, she began transferring ownership to employees in 2006. Today, as Fisher steps away from the brand’s leadership, employees own nearly half the company. What brand has made Matt smile recently? As always, with the list focus of this annual episode, I was worried that I’d taken all of Matt’s “smiles.” However, he assured me that he had one left. And a timely one at that with the World Cup—USA soccer. “They represent great brand behavior by seeking pay equity for their women’s team.” To learn more about Matt Williams, check out the Brand Federation website. Learn more about your ad choices. Visit megaphone.fm/adchoices
Video Brand Storytelling with Tony Gnau
Dec 12 2022
Video Brand Storytelling with Tony Gnau
Tony Gnau is the founder of T60 Productions and author of the new book Light, Camera, Impact. His work is focused on helping brands of all shapes and sizes tell better stories through video. We discussed all of this and more, this week on the On Brand podcast. About Tony Gnau Tony Gnau is the Founder and Chief Storytelling Officer at T60 Productions. He’s a three-time Emmy Award-winning journalist, has led T60 Productions to win 18 Telly Awards for its corporate videos, and is the author of the book Lights, Camera, Impact: Storytelling, Branding, and Production Tips for Engaging Corporate Videos. Finally, he is a former USC Trojan football player, Star Wars geek, and a devoted husband and father. Episode Highlights “There are a bunch of hurdles with video!” Tony laughed as we began. I confessed to being challenged by DIY video. Video is a part of everything. But how do we use it better? “Video is a tactic but it’s a tactic that needs its own strategy.” What brand videos does the video guy like? I couldn’t wait to ask Tony this. “GoPro does such a great job with user-generated content.” He also pointed us to J.Crew which creates engaging behind-the-scenes videos about how they chose colors. What brand has made Tony smile recently? Tony told us about the videos from Milwaukee Tool Company that feature the organization's own in-house rock band. To learn more, go to TonyGnau.com and the T60 Productions website. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Leading Through Story with Katie McCleary
Dec 5 2022
Leading Through Story with Katie McCleary
Katie McCleary is a storyteller, professor of leadership, and co-author of the book Bridge the Gap. As founder of the nonprofit 916 Ink, she helps transform underprivileged youth into confident authors. We discussed all of this and more this week on the On Brand podcast. About Katie McCleary Katie McCleary is a storyteller, professor of leadership, and a lover of people. She is co-author of Bridge the Gap, which Inc. Magazine named 1 of 3 business books to read in 2022. Her work has been featured by Forbes, PBS, Shondaland, New York Post, and more. Katie hosts NPR CapRadio’s leadership podcast, “The Drive,” in partnership with The American Leadership Forum. She is also the founder of 916 Ink, a nonprofit that has transformed over 4,500 youth into confident authors who know the power of their voice and story. Mashable named her as a “Real Miss America” for her projects in low-income communities. She teaches leadership in the master’s program at Pacific University and is passionate about amplifying people’s personal stories to create positive change. Episode Highlights “Leadership is everywhere,” Katie began. “It’s a personality choice‚ where you lean in to understanding. You have to schedule time to get to know your people.” It can even be 20 minutes. How to bridge the gap in a polarized world? Story helps here as well. “If I know your story, I can’t deny your humanity.” We spend so much time at work, it’s important to create communities of belonging here as well. What’s one thing you can do to better connect with others? “Before your next networking event or meeting, go to the bathroom and wash your hands with cold water. The cold water resets your nervous system and provides you with a moment to check in with yourself.” What brand has made Katie smile recently? “I love Short Story.” Not simply short stories (she loves those too) but the box program with clothing for petite women, which also includes personal touches like handwritten notes. To learn more, go to HowToBridgeTheGap.com and check out the work that 916 Ink is doing. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
How Mailchimp Shows Up Authentically
Nov 28 2022
How Mailchimp Shows Up Authentically
Mark DiCristina is the Vice President of Brand Experience at Mailchimp, where he focuses on ensuring that the brand shows up for customers in authentic and truthful ways. We covered everything from their famous sponsorship of the Serial podcast to their innovative and, again, authentic user experience during our conversation this week on the On Brand podcast. About Mark DiCristina Mark DiCristina is the Vice President of Brand Experience at Mailchimp. He and his team are responsible for ensuring that Mailchimp’s brand shows up in thoughtful and authentic ways. During his time at Mailchimp, Mark spearheaded many of the brand’s largest marketing initiatives such as the launch of Wink, Mailchimp’s in-house agency, and has been fundamental in the creation of Mailchimp’s creative ad campaigns; most recently Guess Less, Sell More. Mark was responsible for the company’s first major ad campaign, “Did You Mean Mailchimp?” which won the Cyber Grand Prix at the 2017 Cannes Lions Festival, and the legendary “MailKimp” ad on NPR’s “Serial” podcast, which landed mentions on “Saturday Night Live,” “The Colbert Report” and “Funny or Die.” Before joining Mailchimp, Mark worked as a production manager at Paste Magazine and was named one of AdAge’s 40 Under 40 in 2017. Episode Highlights “Mail … kimp?” We all remember that infamous sponsorship message at the beginning of the original season of Serial, which was famously included in SNL’s sendup of the podcast. That’s why I had to ask Mark for a bit of an oral history of how this zeitgeist-making moment happened. One of Mailchimp’s biggest lessons from this moment? “We kept quiet and didn’t insert ourselves into it. We just let it happen.” While this advice sounds easy enough, more often than not most marketers look for ways to create more content and conversations around these special moments—which can ruin them. Where do you start with brand experience? Brand experience can be vast. “You have to start with empathy for the customer. Pushing that send button can be a big moment. Same with the moment after you hit send.” That’s why Mailchimp has some fun with these moments with the messages in their interface. “We want to show up as a brand in a way that makes people feel like someone’s home.” What brand has made Mark smile recently? Mark pointed to a big one—Yvon Chouinard, who recently made headlines by declaring that his company Patagonia had a single stakeholder—planet Earth! To learn more, go to the Mailchimp website or connect with Mark on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
The Power of Polarization with Tom Suharto
Nov 21 2022
The Power of Polarization with Tom Suharto
Tom Suharto leads global strategy at Forsman & Bodenfors where his clients include Volvo, Crocs, Baileys, and H&M. Prior to that, he was at Wieden+Kennedy working on iconic brands like Nike and Disney. We discussed all of this and more, this week on the On Brand podcast. About Tom Suharto Tom Suharto leads global strategy at Forsman & Bodenfors, one of the most creatively awarded agencies of the past decade. His clients at Forsman include Volvo, Polestar, Crocs, Goldman Sachs, Baileys, and H&M, to name a few. Before joining Forsman, Tom spent a decade at Wieden+Kennedy, starting in their Shanghai office where he helped to launch Shanghai Disneyland and led strategy on Nike China. Then in Portland, Oregon, where he worked on Nike Women and Just Do It campaigns, helped launch Samsung flagship phones, and led strategy on Facebook Groups. Episode Highlights The Crocs brand is certainly having a moment … Following a recent trip to New York where my daughter was most excited about visiting the Crocs store (!), I had to talk to Tom about his work with Crocs. “With the pandemic, people started prioritizing comfort and Crocs leaned into that. And being unapologetic about being who you are.” The power of polarization. “We talk a lot with Crocs about polarization—how you want people to (ideally) love you or (not-so-ideally) hate you.” But you want that strong emotional response. The staying power of Just Do It. This work is cited so often, I wanted to dig deeper with someone who worked with this campaign while at Wieden+Kennedy. “For something like this to work, you need context. There needs to be a moment to meet. You also have to know your audience.” For Nike, this has always been the voice of the athlete. “That’s why Just Do It works.” “Strategy in turbulent times is about prioritizing,” Tom shared of the uncertainty around a pending recession. “But brands adding value to people isn't going out of style—even in a recession.” What brand has made Tom smile recently? “I’m going to share a brand that made my kids smile, which, in turn, made me smile.” Just like my Crocs story! Tom told the story of the IRL “MrBeast Burger” that he and his kids love at the American Dream mall in New Jersey. To learn more, check out the Forsman & Bodenfors website and connect with Tom on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Inspiring Positive Change with Lesley Bielby
Nov 14 2022
Inspiring Positive Change with Lesley Bielby
Lesley Bielby literally wrote the book on agency account planning—Super Strategist. A 30-year veteran of the world of advertising, she’s now Co-CEO of DiMassimo Goldstein, a leader in Positive-Behavior Change marketing. We discussed all of this and more this week on the On Brand podcast. About Lesley Bielby Lesley Bielby is the Co-CEO of DiGo (DiMassimo Goldstein), the industry-leading agency in Positive Behavior Change marketing, and has authored the only modern guide in account planning, Super Strategist: The Art and Science of Modern Account Planning. A 30-year veteran in the world of advertising, she was one of the British account planners to cross the pond in the turn of the century, to bring the discipline to America. In addition to DiGo, Lesley has led and been a part of a number of agencies including Hill Holiday, McKinney and Silver, Digitas, and MMB. Episode Highlights What is Positive Behavior Change marketing? You know me—I love definitions. Turns out, Positive Behavior Change marketing is exactly what it sounds like. Marketing that inspires a positive change in the life of the consumer. Lesley shared an example from her agency’s work with Better Help. The role of research. First, it must be truly integrated. “It’s about identifying holes at the brand level and what’s needed to fill those holes.” “Creative is still king,” Lesley notes, adding that in today’s shape-shifting advertising and marketing industry, it’s important to ground the work in research and insights. What brand has made Lesley smile recently? I couldn’t wait to hear what I was sure was a research/insight-driven smile from Lesley. And she delivered with a story about the latest campaign from UK-based Pot Noodle. To learn more, check out the DiMassimo Goldstein website as well as Lesley’s book Super Strategist. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
The Mayo Clinic Approach to Leadership
Nov 7 2022
The Mayo Clinic Approach to Leadership
Dr. Richard Winters is an emergency physician and director of leadership development at the Mayo Clinic. In addition to working with leaders internally at Mayo, Dr. Winters delivers programs that help healthcare leaders worldwide. We discussed all of this and more this week on the On Brand podcast. About Dr. Richard Winters Dr. Richard Winters is an emergency physician at the Mayo Clinic. As director of leadership development for the Mayo Clinic Care Network, Dr. Winters delivers programs that train leaders at all levels of healthcare organizations worldwide. As an executive coach, Dr. Winters provides coaching for Mayo Clinic leaders. Winters graduated from the Mayo Clinic Alix School of Medicine in 1994 and returned to Mayo Clinic in 2015. Previously, Winters served as managing partner of a democratic physician group, department chair of an emergency department, president of an 800-physician medical staff, and CEO/founder of a startup managed care organization that struggled to survive amidst the complex relationships among hospital, physician, patient, competitors, and insurance providers. He lives in Rochester, Minnesota, with his family. Episode Highlights So, you worked in healthcare during the past few years … I believe “Gah!” was how I phrased my less-than-eloquent opening query about working in emergency medicine during COVID-19. “Healthcare has always been a place of volatility and uncertainty,” Dr. Winters explained. Helping the helpers. As a leadership coach at Mayo, Dr. Winters’s work could be described in connection to the Mister Rogers quote about “looking for the helpers.” He’s charged with helping the helpers, “Ensuring that each level has the resources they need.” “Leadership is culture,” Dr. Winters detailed. “It’s not just the placards and screensavers. You have to walk the talk.” For the Mayo Clinic, this goes all the way back to the founders and continues today at every level. What brand has made Dr. Winters smile recently? “Song Tea from San Francisco,” is a brand that Richard loves as it makes him feel connected to the world. To learn more, go to his website and connect with him on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
The Power of Language in DEI with Beth Livingston
Oct 31 2022
The Power of Language in DEI with Beth Livingston
Beth A. Livingston is a professor, consultant, author, and speaker focused on human resources, gender & diversity, and the management of work & family—all in the service of the employee experience. She’s also a colleague of mine at the University of Iowa’s Tippie College of Business and co-author of the new book Shared Sisterhood. We discussed all of this and more, this week on the On Brand podcast. About Beth A. Livingston Dr. Beth Livingston is the Ralph L. Sheets Associate Professor of Industrial Relations at the University of Iowa’s Tippie College of Business. She’s also an internal advisor with the Healthier Workforce Center of the Midwest, a NIOSH Center of Excellence, and the faculty director of the Dore-Tippie Women's Leadership program. After receiving her Ph.D. from the University of Florida, and her MBA from the University of Kentucky, she began her career at Cornell University in the School of Industrial and Labor Relations before moving to the Midwest. She studies and teaches human resource management, gender & diversity, and the management of work and family in the service of employee well-being. Her research has been highlighted in the New York Times, NPR, and the Harvard Business Review, and she has been published in multiple top academic journals. Dr. Livingston has also done executive education, speaking engagements, and consulting for companies and non-profits such as Accenture, John Deere, Yves Saint Laurent Beauty, HNI/Allsteel, and Hollaback! (now Right to Be) and is the co-author of the book Shared Sisterhood, published by Harvard Business Review Press. Episode Highlights “Everything you know—about marketing, managing, leading—has changed.” It’s been a busy two years for Beth Livingston, who studies remote work and DEI issues in the workplace. “People and organizations are ready to learn more about this." Thinking and doing. With big issues like gender and race, action both thinking and action are critical in driving change. “We talk a lot about doing in the book,” Beth notes. “There are thinking, feeling, and doing questions at the end of each chapter.” What’s one thing you can do right now on these big issues of gender and race? I thought I’d asked Beth a hardball question but she knocked it out of the park with not one but two things you can do. “The lowest hanging fruit is looking at where you get your news and who you follow on social media. The second thing you can do is look around at work.” What brand has made Beth smile recently? After a recent trip to New York, Beth and her daughter shared several smiles over the Playbill brand as they saw four Broadway shows. To learn more, check out Beth’s website and connect with her on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Building Creative Teams with Patrick Holly
Oct 24 2022
Building Creative Teams with Patrick Holly
Patrick Holly has worked for agencies like R/GA and brands like Apple, Uber, and Harley Davidson, where he served as brand director. Currently, he's Upwork’s Executive Creative Director leading a team of writers, art directors, designers, and strategists who are changing the way the world thinks about work. We discussed all of this and more this week on the On Brand podcast. About Patrick Holly Patrick Holly is a multidisciplinary creative whose career has run the gamut from agencies like R/GA and AKQA, to brands like Apple and Uber, to building a content platform with Steph Curry. He currently serves as Upwork’s Executive Creative Director leading a team of writers, art directors, designers, and strategists who are changing the way the world thinks about work. Prior to joining Upwork, Patrick was the brand director at Harley Davidson, overseeing content, PR, social, and brand partnerships. When Patrick is not working, he spends most of his time on two wheels or watching Sex and the City reruns with his wife and dogs in Austin, Texas. Episode Highlights Working for a brand as “effortlessly cool” as Harley Davidson. What was that like? “It was stressful!” Patrick laughed, noting that the pandemic created challenges in connecting these rabid fans without motorcycle shows. “We ended up holding a No Show on Instagram—an All-Show, No Go.” Redefining how work works. In the wake of the pandemic, Upwork launched its latest brand campaign to address one of the biggest changes in how we work since the invention of the assembly line: the shift away from full-time, in-person work to hybrid workforce models that leverage remote talent. Patrick called this “Hollywood model” while I joked that it's like building a heist team. “A brand is only as strong as the team building it,” Patrick notes. “As advertisers and marketers, our job is to stand out in a way that feels honest to the brand.” That's why the Upwork launch included a zombie musical to communicate that the old ways of work are dead. “Who better to tell you something's dead than a zombie?” What brand has made Patrick smile recently? “I'm gonna share a local Austin brand—Tito's.” The vodka brand recently captured Patrick's attention with a campaign on why they weren't creating a seltzer as other spirit brands have. Sometimes you can stand out by zipping where others zag. To learn more, check out the Upwork website and connect with Patrick on LinkedIn. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
The Art of Explanation with Lee LeFever
Oct 17 2022
The Art of Explanation with Lee LeFever
Lee LeFever literally wrote the book on explanation. In addition to being the author of The Art of Explanation and Big Enough, he’s the co-founder of Common Craft where he helps leading organizations simplify their explanations through guides, videos, and visuals. We discussed all of this and more this week on the On Brand podcast. About Lee LeFever Lee LeFever is the co-founder of Common Craft and the author of two books: The Art of Explanation and Big Enough. Since 2007, Common Craft has won numerous awards, worked with respected brands like LEGO, Google, Intel, and Ford, and created original explainer videos that have earned over 50 million online video views. Today, Common Craft produces educational guides, ready-made videos, and digital visuals that are used by educators in over 50 countries. Lee and his partner Sachi are Common Craft’s only employees and work from their home off the coast of Washington State. Episode Highlights Why is it so hard for us to explain things? “We do it every day and we can take it for granted.” Lee went on to note that, just as learning to be a better runner, you can learn to be a better explainer. The curse of knowledge gets in the way. “It curses us by forcing us to use jargon, add examples, and more.” Lee notes that it’s best to err on the side of being familiar. “We’re not dumbing it down, we’re making it familiar.” How to make an explainer video. Common Craft has produced explainer videos that have earned over 50 million views online. All of these are grounded in solid explanations. Where do you start? “Start like you’re talking to your parents—explaining what you do and why it matters.” What brand has made Lee smile recently? On a recent trip to Costco, Lee got a new Winix air purifier that connected seamlessly to his home wifi. To learn more, check out the Common Craft website and Lee’s personal website for info on his books. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Positioning-Based Strategy with Todd Irwin
Oct 10 2022
Positioning-Based Strategy with Todd Irwin
Todd Irwin is the Chief Strategy Officer and Founder of Fazer. The brand strategy agency has worked with Fortune 500 brands like Coca-Cola and Nike as well as SMBs and startups. Todd joined me this week on the On Brand podcast to discuss Fazer’s positioning-based brand strategy methodology. About Todd Irwin Todd Irwin is the Chief Strategy Officer and Founder of Fazer, a brand strategy and creative agency. He has developed a compelling brand strategy methodology that delivers business-to-brand strategic alignment to position companies more competitively in markets. Todd brings 30+ years of brand strategy experience, helping big brands such as Coca-Cola, Nikon, Verizon, Walmart, Pepsi, Ann Taylor, Macy's, Olive Garden, and The New York Times, as well as a host of SMBs and early-stage funded growth companies.   Episode Highlights “Branding is a tangible asset,” Todd noted, defying the popular theory that brands are intangible—and thus not always seen as a valuable aspect of the business. “Brand is the product, the people—that’s value.” This also helps tell the value story internally. High brand connection pays off. Todd cited research from Google and Gartner that showed a 500% gain in customers when they have a “high brand connection.” Workshopping brand strategy. Todd stressed that it’s important to have leadership at the table. “You need the C-level, the chair, the founder. You need the vision.” What brand has made Todd smile recently? Todd came prepared. “It’s easy to go to the Apples and Warby Parkers of the world,” Todd began before explaining that his smile came from the personal brand of Ken Burns after watching his recent Benjamin Franklin documentary. To learn more, go to the Fazer website. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
How to Sell Yourself with Cindy McGovern
Oct 3 2022
How to Sell Yourself with Cindy McGovern
Cindy McGovern is the founder of Orange Leaf Consulting and author of the new book Sell Yourself, which helps people create authentic personal brands that they can live day in and day out. We discussed how to do this work and how it intersects with organizational brands this week on the On Brand podcast. About Dr. Cindy McGovern Dr. Cindy McGovern is the founder of Orange Leaf Consulting, which helps organizations, entrepreneurs, and individuals create dynamic and robust sales processes. Before launching her business, McGovern was a college professor of communication as well as a successful sales professional. She has worked with hundreds of organizations of all sizes and specialties across the globe and is now one of the most sought-after business and sales authorities.   Episode Highlights “Personal branding IS challenging,” Cindy clarified early on. “It’s holding up a mirror. A personal brand represents who you are, how you behave, what you say, how you react to others and how they react to you. A personal brand is how you present yourself to the world.” What are the three critical components in creating a successful personal brand? Create. If you don’t devote some time and thought to creating a personal brand, or if you think you don’t need one, then the people you interact with will create one for you. They might not create the same one you would like to have. So it is crucial to deliberately create a brand that is authentic and that you will be able to live day in and day out. Live. Simply creating a brand will not help you at all unless you live it consistently. If your brand is “nice,” be nice—all the time. If it’s “professional,” don’t let your professional guard down—ever, at least in public. Sell. If you create an authentic personal brand and live it like it’s who you are, it will be easy to sell others on believing you can live up to your brand. Selling your brand is the same as selling yourself. But it takes some planning, effort, and a conscious choice to rely on your brand to sell yourself. Cindy shared further detail about each during the show. How do personal brands connect with organizational brands? These two should work well together but it can be a challenging conversation. “At the end of the day, the organization is stronger for it if everyone brings their best selves to work,” Cindy notes. What brand has made Cindy smile recently? Are you ready for something shocking? Cindy smiled recently from an experience with an airline. And it was a good smile too! Learn what United did to make Cindy smile this week on the show. To learn more, check out Cindy's website and her book Sell Yourself. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Purpose-Driven Branding with David Aaker
Sep 26 2022
Purpose-Driven Branding with David Aaker
Branding expert and author David Aaker returns for his third appearance on the On Brand podcast. While he thanked me for having him back, I thanked him for continuing to create interesting work. His latest book is The Future of Purpose-Driven Branding which we discussed this week on the show. About David Aaker David Aaker, is the author of over one hundred articles and 18 books on marketing, business strategy, and branding that have sold over one million copies. A recognized authority on branding, he has developed concepts and methods on brand building that are used by organizations around the world. His latest book is The Future of Purpose-Driven Branding.   Episode Highlights Purpose vs. mission. We jumped right in with a big question that David takes on in the first chapter of his book. What’s the difference between purpose and mission? “Purpose starts as a why question. Mission is a how question.” The two are related but different, which is why David addresses both in his book. Brand as a lens. I jokingly asked David how he keeps writing books. What more is there to say?? David answered on the importance of brand as a lens that you can use to examine issues like stories (the subject of his first On Brand interview) and innovation (what we chatted about during his second visit to the show). “You need branded programs to do all of these things.” The importance of signature programs. David spent a lot of the interview talking about why brands need signature programs that reinforce their social program rather than ad-hoc charitable, socially conscious activities. He points to Dove Beauty as the gold standard while also citing what Thrivent has done to support Habitat for Humanity. What brand has made David smile recently? David pointed to one of his favorite examples, the brand conglomerate Unilever. Specifically, he defended Hellman’s purpose-driven work that was recently attacked in The Wall Street Journal. David makes a good—and on-brand—case for why Hellman’s is on the right track. To learn more, check out his blog at davidaaker.com (his next post will be on the Hellman’s issue noted above) and his new book The Future of Purpose-Driven Branding. Want more David Aaker On Brand? Check out his first appearance on signature stories and his second appearance on innovation. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices
Crafting Your 3-Word Message with Michelle Mazur
Sep 19 2022
Crafting Your 3-Word Message with Michelle Mazur
Michelle Mazur is a messaging expert who helps brands of all shapes and sizes craft their own unique and powerful messages. This isn’t as easy as it sounds. But with her “3-Word Rebellion” approach—drawing on social movements and her background in market research—Michelle helps brand builders simplify and clarify. She shares how this week on the On Brand podcast. About Michelle Mazur Dr. Michelle Mazur is a messaging expert who works with brilliant business owners who are shaking things up but having trouble talking about it. She combines the tools of successful social movements with the qualitative research skills she earned in her Communications Ph.D. to help them craft their powerful, captivating message. The author of the 3 Word Rebellion, host of the Rebel Uprising podcast and featured in Fast Company, Entrepreneur, and Inc., she knows that speaking about what you do in a clear and captivating way is the key to reaching the people you could help the most and making more money in your business.   Episode Highlights “We are terrible at describing what we do!” Michelle exclaimed as we began our conversation. Why is this? Part of it is the Curse of Knowledge but she also cited the work of Lee Lefever noting that our level of knowledge on our business or area of expertise is often Level 10. The mistake we make is addressing our audience at Level 6 when they’re actually at a Level 2. The Russian nesting dolls of messaging. The metaphor was mine but Michelle’s definitions for these concepts imply this hierarchy. “What is messaging? It’s what you want to say. Copywriting is how you turn that into words. And marketing amplifies this—but you have to have the messaging first.” Just three words? How does this work?!? As Michelle explained, 3-Word Rebellions are everywhere. “Look at Simon Sinek and Start with Why and Tim Ferris with the Four-Hour Work Week. This has its roots in social movements such as Black Lives Matter, Make America Great Again, and Me Too. You want to create curiosity around the change you want to see in customers or your industry.” What’s one thing listeners can do to get started? If you’re excited about crafting your 3-Word Rebellion but don’t know where to start, consider this advice from Michelle: “Listen to your clients—they’re constantly talking about you. Plus, it’s great when you can pull from customer language.” What brand has made Michelle smile recently? Funko Pops! I couldn’t agree more—with over 20 of the fun figurines adorning my desk and the walls of the On Brand podcast recording studio. To learn more, check out Michelle’s 3-Word Rebellion audio workshop and her website. As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you’re hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I’ll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices