Keeping it Cool: Implementing Incremental Change

Toolbox for the Trades

Feb 6 2024 • 32 mins

Krista Landen knows about change all too well. She has witnessed the company she works for growing exponentially over the years, and a big part of that is linked to continuous improvement.

Over time, she has learned that embracing and adapting to change is key to being successful in the trades. To get ahead, you need to be able to learn new things as well as improve current systems and processes.

As the Marketing & IT Manager at Gulfshore Air Conditioning and Heating, Krista utilizes her experience as well as her exceptional people skills to implement the changes necessary for her organization to scale effectively. She stops by to share her professional journey with us, how she got into the trades, and provides practical advice on how companies can navigate change seamlessly.

Join us as we discuss:

  • [07:34] How Gulfshore has grown during Krista’s tenure

  • [11:25] Some big changes that Krista went through and how she managed them

  • [23:15] How Krista manages her colleagues and gets output from them

Check out these resources we mentioned during the podcast:

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See for more information.