"At the end of the day, we are all humans working with humans," says Jeff Andes, vice president of talent management at University of Phoenix and my guest for this episode of the #HRTechChat video podcast. Jeff's is a story not only of doing the hard work to do away with traditional performance management in favor of a more progressive, far more effective approach. It's also a tale of how a large educational institution was able to return its organizational culture to one better reflecting the company's origins in innovation and the entrepreneurial spirt.
My conversation with Jeff gets into the gist of all of this, as well as University of Phoenix's decision to replace SAP SuccessFactors with Betterworks to support what Jeff's team now calls Everyday Performance Development. It's a fascinating deep-dive into what it takes to transform a culture for the better at a large organization. Jeff has a savvy philosophy when it comes to his thoughts on what performance management should and shouldn't be, and I encourage readers to watch this episode.