Karl Goodhew is Chief Technology Officer for BurgerFi. His professional journey included being on the ground floor of iPhone and android smart phones by building apps, including for big box retailers. He led big software development teams and is now building restaurant technology, occasionally through vendor partnerships. Karl discusses the “buy vs. build” software debate. He talks about the latest industry-leading technology recently deployed at BurgerFi (including Patty the Robot and in-car ordering), what is imminent and what looks interesting for the future of the restaurant industry. The process of making sure that a new technology is well accepted and useful can be difficult, and Karl discusses his manner and method. He also shares his favorite innovations and which ones were not as successful as he had hoped.