COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDFANCENTRIC Live Stream 1What is Going on With Fan Behavior?!Recorded: 11/13/202342:31 (minutes:seconds)Dr. Lou Marciani and Jim Mercurio are the hosts for our FANCENTRIC live stream and podcasts.  This inaugural livestream event explores the behavior of fans during sports & entertainment events.  Join Dr. Lou and Jim as they query their guest panel about fan behavior.  Hear from:MARIO COUTINHOVice President of Stadium Operations and SecurityToronto Blue Jays Baseball ClubDAN DONOVANFounder + Managing PartnerStratoscopeLINDSAY GIETZENPA-C, PhD | Program Director, DMSc/DHScUniversity of the Pacific, School of Health SciencesSacramento | Stockton | San FranciscoDARCY LEUTZINGERDirector of Security, UWMOwner, Premier Training ServicesAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDFANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security PartnershipRecorded: 11/6/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Sylvester Servance, Director of Venue Security of Monumental Sports & Entertainment about how they use Genetec Inc. security capabilities throughout the Capitol One Arena, their e-Sports Arena, an office complex, and the practice facility for the Washington Wizards and Mystics .  They discuss:Importance of security technology in the Sports & Entertainment IndustrySecurity Best Practices and developing security threat profilesThe role of Genetec security solutions in protecting fans, teams, and artists during sports & entertainment eventsHow Genetec solutions integrate with surveillance cameras, access control systems, and other security capabilitiesAccess control, video surveillance, facility management, and other security capabilities that Genetec provides.Genetec success stories at Capitol One ArenaThe role of analytics in sports & entertainmentWays Genetec solutions can make key points along the fan journey frictionlessHow Genetec solutions can help enhance the fan experienceGenetec Inc. is a global technology company that has been transforming the physical security industry for over 25 years. Today, the company develops solutions designed to improve security, intelligence, and operations for enterprises, governments, and the communities in which we live. Its flagship product, Security Center, is an open architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ALPR), communications, and analytics. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its customers via an extensive network of certified channel partners and consultants in over 159 countries.Genetec Inc. is a leading member of the IIFX Xperience Consortium.The FANCENTRIC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Xperience ConsortiumThe Xperience Consortium is a  worldwide industry technology ecosystem and think tank focused on innovation and the fan journey. The Fan Journey is the Experience! The Xperience Consortium helps the sports & entertainment industry discover and deploy innovative solutions that move the industry forward in its quest for a frictionless, premium fan journey.   The XC is focused on sports & entertainment organizations seeking:Increased RevenueSustained GrowthSustainable and Efficient OperationsFrictionless Fan JourneyGrowing & Diversified Fan BaseImmersive, Memory-making, Premium Fan ExperiencesAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDOn Wednesday, September 27, 2023, the Innovation Institute for Fan Experience (IIFX), in association with the Security Industry Association Women in Security Forum, hosted a virtual town hall titled “Women in Sports & Entertainment Security – Taking Charge and Making a Difference!”  This was the third in a series of IIFX Town Halls featuring women in sports and entertainment security."Our Women in Sports & Entertainment Security Town Hall events feature impressive women who lead the way in sports and entertainment industry," said Kasia Hanson, Chair of the Security Industry Association Women in Security Forum.The distinguished panel talked about their leadership experiences, the pressing safety, security, and risk management challenges that women leaders are addressing today, and the future of women leaders in the sports and entertainment.The Town Hall is part of IIFX's FANCENTRIC  series of podcasts and forums and is complimentary to all who can benefit from attending. It features visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world."Sports stadiums and entertainment venues in 2030 will feature different talent, fans, and staff than what we see today. Our Town Hall series feature programs to inspire the next generation of young women who will lead the sports and entertainment industry," said Dr. Lou Marciani, Director and Co-Founder of IIFX..Our panelists included: Kasia Hanson – Global Director of Video | Security | Venues @Intel Corporation. Kasia is the Chair of the Security Industry Association Women in Security Forum, the 2022 SIA Progress Award Recipient, a Women in Security Power 100 honoree, ISJ Top Security Influencer, a Distinguished Fellow for the Innovation Institute for Fan Experience (IIFX), and was named the #3 IFSEC Security Influencer in 2021. Kasia will moderate the Town Hall.Sheryl Pinckney-Maas – CEO and Founder of Guardian Zone, LLCSheryl is the CEO and Founder of Guardian Zone, LLC, a technology company in Texas that is a leading provider of crowd-sourced security solutions. Her company is the first in the market that addresses the public-private challenges at large public venues. The Guardian Zone solution includes an innovative security mobile app and software platform that bridges the communication gap between on-site security, law enforcement, and the public during an emergency.Holli Draines – CEO, Elite Strategy Global, Inc.As a black female business leader and champion of diversity and inclusivity efforts, Holli Draines helped Elite Strategy Global (ESG) to break beyond barriers that were created by dated thinking, prejudices, and social inequality. Holli has led her team’s efforts on several major security and risk management projects through formulating effective security protocols that align with business and safety standards; successfully mitigating risk and business disruptions and saving organizations time, money, and resources.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDRaising the Bar: Women in Sports & Entertainment - Taking Charge and Making a Difference!This is the second in a quarterly series of IIFX Town Halls featuring women in sports and entertainment.  This live Town Hall event was featured at the 2023 ALSD Conference & Tradeshow in Conjunction with IIFX from 9-11 July 2023 in Indianapolis, IN (USA).    IIFX continues to highlight women leaders who are at the forefront of change in the sports and entertainment and preparing the way for the next generation of women.  Our panelists come from academia, industry, and the sports & entertainment industry.  Our distinguished panel talked about their experiences, the pressing security and operational challenges that women leaders are addressing today, and the future view of sports and entertainment, including the importance of diversity and inclusion with an emphasis on helping the next generation of young women become future industry leaders.Moderator: Patty Keller, EdD, Boston College. Dr. Patty Raube Keller has a bachelor’s degree in Physical Education and Sports Medicine from Greensboro College, a master’s degree in Education with a concentration in counseling and administration from Campbell University and a doctorate in Education Leadership from Rowan University.  Panelists:Kasia Hanson, Global Sales Leader - Physical Security | Cybersecurity | Sports, Intel Corp & Chair of the Security Industry Association Women in Security Forum.  Kasia is an award-winning security leader at Intel, leading Global Security Ecosystem Development and Partnerships.   Kasia is the past Chair of the Security Industry Association Women in Security Forum, the 2022 SIA Progress Award Recipient, a Women in Security Power 100 honoree, and an ISJ Top Security Influencer.Katheen Griggs, President, Databuoy Corporation.  Kathleen grew the company to an $18.5M Defense contract to develop and field Embedded Systems Command and Control Technology. She is a former Navy Engineer and DARPA Technical Agent, where she managed DARPA Warfighter Visualization, Smart Modules, and Distributed Robotics program efforts. Her program successes include video geo-registration,augmented reality, and wearable computing. Gayle Keller, Chief Reinvention Officer, Gayle Keller, LLC.  Gayle Keller is a former Microsoft sales executive who after 20+ years in tech felt impassioned to help close the gender gap in the S.T.E.A.M. fields after experiencing firsthand the gender biases that still exist in the workplace. Katie Keenan, Senior Director, Live Event Operations, National Football League.  Katie is a global live event and venue operations executive with 18 years of experience in the sports industry. As Senior Director, Live Events & Operations at the NFL, she leads a team responsible for the planning and delivery of the NFL’s marquee events including Super Bowl and NFL Draft. About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDA Special Interview With Harry Hynekamp, VP of Guest Experiences @AMB Sports + Entertainment - A Companion on the Fan JourneyRecorded 6/5/2023Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by  Harry Hynekamp the Vice President of Guest Experiences for AMB Sports & Entertainment.   Harry is a Companion on the Fan Journey for sports and entertainment fans.  Harry joined AMBSE in 2018.  His team is responsible for delivering the bestguest experiences for all customers, guests and fans of the Atlanta Falcons, Atlanta United FC, and all other world class sports and entertainment events at Mercedes-Benz Stadium. The NFL's 2022-23 Voice Of The Fan Survey show that Harry and his team know how to deliver a memory-making experience.  The Atlanta Falcons are the franchise with the best Gameday Staff and Overall Gameday Satisfaction in the NFL.Dr. Lou and Harry talk about how Harry's prescription for success, including the importance of building a culture of success, deliver amazing hospitality and fan experiences, and the importance of living up to core values in everything you do.  Harry is a master class in leadership, one focused on people, passion, purpose, and profits.  About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDThe Future Role of Policing in the Sports & Entertainment IndustryAn IIFX Town Hall EventRecorded 4/27/2023Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by a distinguished panel of sports & entertainment and policing leaders.  They discuss:-  Role of policing in the Sports & Entertainment Industry-  Importance of early event planning with key police and community stakeholders-  Tech trends and innovations shaping the future of policing in the Sports &      Entertainment  Industry-  Role of technology in policing -  Staffing challenges-  Policing Best Practices-  Pitch invasions and fan behaviorGARY GARDNER (Moderator) brings over forty years of investigative, security, intelligence, analysis, forensic, technology, management and teaching experience to the national and international business and law enforcement communities.  PANELISTSRICK FENTON is the Vice President and Chief Security Officer for Ilitch Holdings and an IIFX Distinguished Fellow.  He has been with Ilitch Holdings since 2000.  Rick oversees/directs all corporate security and safety functions, venue security and safety, security systems, corporate loss prevention, investigations, and executive services for all the Ilitch Companies, including Little Caesars Pizza, and Little Caesars Arena and Comerica Park in Detroit.JIM MERCURIO is an IIFX Distinguished Fellow and the former Executive Vice President and General Manager of Levi’s Stadium.  Jim spent more than 30 years with the 49ers, overseeing all aspects of stadium and event operations, including executive oversight of the food and beverage operations, engineering, grounds, guest services, housekeeping, operations and logistics, parking, and transportation.  EILEEN WILLIAMS is the Senior Safety Officer for the Tottenham Hotspur Stadium and Football Club in London and is an IIFX Distinguished Fellow.  For more than 20 years, Eileen has worked in the event industry, and specializes in safety, security and service delivery at major sporting events and music festivals. LIEUTENANT AMY HURWITZ is a 20-year veteran of the San Francisco Police Department.  Lt. Hurwitz currently works in the Homeland Security Unit and has responsibilities as the Officer in Charge of the SFPD Marine Unit and as the Officer in Charge of Police Services at the Chase Center, home of the Golden State Warriors.JOE MONROE is the Chief of Police for the University of Kentucky.  Joe began his tenure as Chief of Police in 2009 and now oversees 191 employees and an $11 million annual budget.  Joe oversees the operations of the police, security for UK Healthcare facilities, campus security technology, and several other units. Additionally, he leads the University’s Crisis Management Response team efforts.  About the Innovation Institute for Fan ExperienceThe Innovation Institute for Fan Experience (IIFX) was founded in 2020.  IIFX’s vision is to be the leadingAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDXC Tech Talk with Axis CommunicationsRecorded 4/17/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Rob Muehlbauer, Senior Manager for Business Development @ Axis Communications .  They discuss:-  Role of the Xperience Consortium in the Sports & Entertainment Industry-  Importance of video management systems and cameras in safety and security-  Tech trends and innovations-  Role of AI and advanced analytics in emerging camera technology-  Video analytics in venue and event operations-  Software standards affecting the industry-  Venues, fans, and fan behaviorAxis Communications enables a smarter and safer world by creating solutions for improving security and business performance. As a network technology company and industry leader, Axis offers solutions in video surveillance, access control, intercom, and audio systems. They are enhanced by intelligent analytics applications and supported by high-quality training. Axis has around 4,000 dedicated employees in over 50 countries and collaborates with technology and system integration partners worldwide to deliver customer solutions. Axis was founded in 1984, and the headquarters are in Lund, Sweden. For more information about Axis, please visit our website www.axis.com.Axis Communications is a founding member of the IIFX Xperience Consortium. XC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Innovation Institute for Fan ExperienceThe Innovation Institute for Fan Experience (IIFX) was founded in 2020.  IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services.  IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.About the Xperience ConsortiumThe Xperience Consortium's mission is to deploy innovative technology that moves the sports and entertainment industry forward in its digital journey while helping organizations:-  Drive revenue-  Provide professional development-  Maximize security, public health, and safety-  Increase physical and digital fan engagementContact Dr. Lou Marciani at info@iifx.org for more informationAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDWomen in Sports & Entertainment Security - Taking Charge and Making a DifferenceAn IIFX Town Hall Event3/15/2023The first in a series of IIFX Town Halls featuring women in sports and entertainment security.  This Town Hall event features an impressive group of women who are leading the way in sports security for the next generation of women.  Our panelists their experiences, the pressing security challenges women leaders are addressing today, and the future of sports and entertainment security.Our Moderator, KASIA HANSON, is an award-winning security leader at Intel, leading Global Security Ecosystem Development and Partnerships. She leads the strategy and development of physical and cybersecurity ecosystem partnerships, go-to-market, and sales acceleration strategies across Intel’s security portfolio. She is passionate about helping diversify and advance women in security.  Kasia is the Chair of the Security Industry Association Women in Security Forum, the 2022 SIA Progress Award Recipient, a Women in Security Power 100 honoree, ISJ Top Security Influencer, a Distinguished Fellow for the Innovation Institute for Fan Experience in Sports (IIFX).PANELISTSMURIEL HOWELL is a private security consultant providing her expertise to national organizations.  After retiring with 20 years of honorable service in the United States Air Force, her past 18 years of security management and leadership has spanned the globe.  She has earned leadership positions as Event Security, Team Security and Executive Protection within organizations such as World Wrestling Entertainment (WWE), Hornets Sports & Entertainment (Charlotte Hornets) and Crowd Management Group, Inc. (Miss America Organization)EILEEN WILLIAMS MBE has worked in the event industry for 20 years, and specializes in safety, security & service delivery at major sporting events and music festivals. Her portfolio includes key operational roles in stadium event management, mass recruitment, workforce management, training and development with the extended skills of the design, and implementation and delivery of national and international qualifications. Her experience includes FIFA World Cup and Rugby & Cricket World Cup events and multiple site global tournaments – Olympics & Commonwealth Games, and planning and design of freestanding festival and concert locations.  Eileen is the Senior Safety Officer at Tottenham Hotspur Stadium. ADRIANNE WYNNE is the Sr. Director of Security at Chase Center, the state-of-the-art sports and entertainment arena located in San Francisco, CA, and home to the 2022 NBA Champions the Golden State Warriors. In 2018 Adrianne was hired as one of the first employees on the Golden State Warriors Arena Operations team. A year before opening Chase Center, she developed standard operating procedures for all event staffing, budgeting, and hiring. Adrianne is currently responsible for executing all safety and security protocols for Chase Center, Thrive City, and the surrounding retaiAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDXC Tech Talk with NTT DATARecorded 3/10/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Bill Baver, Vice President of NTT SMART World and Ajay Prakash, Senior Director @NTT SMART World.  They discuss how Data is King! in the sports and entertainment industry.  Topics include:-  Digital Transformation-  Predictive analytics-  The Digital Transformation projects at Little Caesars Arena-  Data and the Indy Raceway-  How data can inform decision-making and strategiesNTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.NTT DATA is a founding member of the IIFX Xperience Consortium.XC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Innovation Institute for Fan ExperienceFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority on providing exceptional fan experience for sports and entertainment. The focus is on creating the ideal fan experience for our members and partners resulting in measurable revenue growth, new and repeat attendance, workforce professional growth and development, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content, events, and facilitates dialogue and collaboration in the sport and entrainment industry around its core areas of expertise.About the Xperience ConsortiumThe Xperience Consortium's mission is to deploy innovative technology that moves the sports and entertainment industry forward in its digital journey while helping organizations:-  Drive revenue-  Provide professional development-  Maximize security, public health, and safety-  Increase physical and digital fan engagementContact Dr. Lou Marciani at info@iifx.org for more information or go to www.iifx.org.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDXC Tech Talk with Databuoy CorporationRecorded 2/10/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Kathleen Griggs, CEO of Databuoy Corporation.  They discuss the Shotpoint Gunfire Localization &Geofob Mobile Panic Button Systems and:-  Multi-sensor fusion approach-  Rapid reporting and system accuracy-  The Las Vegas Freemont Street system deployment-  Case Studies-  The system and its impact on the Fan ExperienceDatabuoy is a developer of IoT Sensor Networks for cities. Databuoy designs for anywhere people congregate. Databuoy provides reliable, accurate and timely response to gunfire or emergency incidents using Shotpoint, a gunshot detection and localization providing . Databuoy also offers Geofob, an RF Panic/Assistance buttons that provides localization within the sensor network.  For more information, go to www.databuoy.comXC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Innovation Institute for Fan ExperienceFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority on providing exceptional fan experience for sports and entertainment. The focus is on creating the ideal fan experience for our members and partners resulting in measurable revenue growth, new and repeat attendance, workforce professional growth and development, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content, events, and facilitates dialogue and collaboration in the sport and entrainment industry around its core areas of expertise.About the Xperience ConsortiumThe Xperience Consortium's mission is to deploy innovative technology that moves the sports and entertainment industry forward in its digital journey while helping organizations:-  Drive revenue-  Provide professional development-  Maximize security, public health, and safety-  Increase physical and digital fan engagementContact Dr. Lou Marciani at info@iifx.org for more information or go to www.iifx.org.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDBest Practices: Sports & Entertainment Venue Emergency ResponseAn IIFX Town HallRecorded: 1/26/2023NOTE:  This informative podcast is for anyone with an interest in considerations for sports & entertainment venues' emergency response.  The information provided herein is the informed opinion of the panelists.  The information in this Town Hall is designed for venue and event managers, team leaders and staff, physicians, managers, supervisors, incident managers, and others associated with sports and entertainment venues of all sizes.  On Thursday, January 26, 2023 at 1:00 PM CT, the Innovation Institute for Fan Experience (IIFX) hosted a virtual town hall titled "Best Practices for Sports & Entertainment Venue Emergency Medical Response." A distinguished panel of Sports & Entertainment industry leaders joined the IIFX Medical Advisory Board’s experts to discuss best practices for responding to a medical emergency during a sports or entertainment event.    The very public, sudden cardiac arrest incident and hospitalization of 24-year-old Buffalo Bills safety Damar Hamlin illustrated the importance of having well-trained staff, trainers, and a medical team available to provide emergency medical response. This Virtual Town Hall event focused on the key elements of emergency medical response. Expert panelists discussed:Field response to critical medical incidentsStandards for field response applicable to smaller venues with fewer resourcesVenue response to critical incidentsImportance of CPR and AED training, and stop the bleed trainingPlanning and exercisesCoordination with nonmedical resources and leadershipPublic communications – during and after incidentLegal considerations and Duty of CareThe Town Hall Panel included:MODERATORDr. Til Jolly, MD, FACEP – Chief Medical Officer of Aveshka and Chair of the IIFX Medical Advisory Board. PANELISTSProfessor Julian Redhead, MBBS, FRCP, FCEM, MFSEM, Dip SEMMedical Director, Consultant in Emergency Medicine, Imperial College Healthcare NHS TrustChelsea Premier Football Club DoctorBrian HerbertVice President of SecurityGolden State Warriors/Chase CenterLindsay Gietzen, PhD, PA-CProgram Director, Doctor of Medical Science/Doctor of Health Science, University of the PacificCo-Owner @ Premier Training ServicesConnor FitzpatrickExecutive Director at CrowdRxThis Town Hall is part of IIFX's FANCENTRIC series of podcasts and forums. It features visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.The audience posed questions to IIFX’s industry and medical experts who provided important considerations for the duty of care and preparation for serious medical emergencies at sports and entertainment vAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2023 BY IIFXALL RIGHTS RESERVEDXC Tech Talk with Meridian Rapid DefenseRecorded 1/13/2023Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Peter Whitford, CEO of Meridian Rapid Defense Group.  They discuss:Securing the Tournament of Roses paradeHow 700 lbs. of a steel barrier makes for a better fan experienceHow a perimeter of steel barriers helps a perimeter safety and security company send a positive message to fansHow Archer Barriers and Beam Gates interact in a high tech fan engagement worldDealing with crowds as they enter, circulate, and exit venuesMeridian Rapid Defense Group provides perimeter security solutions that protect people, communities, and places. Meridian is the first point of entry that fans see before entering any arena, stadium, or event. Meridian is SAFETY Act certified and delivers its products through the company’s fully trained Field Specialists. Meridian provides signature Meridian Archer Barriers (Anti-Vehicle Barriers) that are mobile, easy to emplace, and are manufactured in the United States using 100% American steel. Meridian’s Vehicle Safety Mitigation Plans and drone coverage, which is also included in the After-Action Reporting. In the future, Meridian will add facial recognition and other AI integration to improve the entry process.XC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Innovation Institute for Fan ExperienceFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority on providing exceptional fan experience for sports and entertainment. The focus is on creating the ideal fan experience for our members and partners resulting in measurable revenue growth, new and repeat attendance, workforce professional growth and development, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content, events, and facilitates dialogue and collaboration in the sport and entrainment industry around its core areas of expertise.About the Xperience ConsortiumThe Xperience Consortium's mission is to deploy innovative technology that moves the sports and entertainment industry forward in its digital journey while helping organizations:Drive revenueProvide professional developmentMaximize security, public health, and safetyIncrease physical and digital fan engagementContact Dr. Lou Marciani at info@iifx.org for more information.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2022 BY IIFXALL RIGHTS RESERVEDXC TECH TALK WITH GUARDIAN ZONERecorded on 12/09/2022Dr. Lou Marciani, the Director and Co-Founder of the Innovation Institute for Fan Experience (IIFX) discusses the power of "safety in the palm of your hand" provided by the Guardian Zone app and security platform with Sheryl Pinckney-Maas, the Chief Executive Officer of Guardian Zone.  Topics include:Sports and Entertainment Industry Use CasesSafety and Security Challenges that Guardian Zone addresses at sports and entertainment venues, festivals, concerts, universities, and high schoolsGuardian Zone's unique capabilities empowering fans to document and report what they see to security in real-timeWhat fans, particularly Millennials and Gen Z, expect from event producers and venues in terms of their safety and securityDuty of care Guardian Zone is a woman-and-minority-owned security software-as-a-service (SaaS) company located in Colleyville, Texas that has created a new digital security platform that enhances public safety at medium and large facilities and venues. Guardian Zone technology gathers crowdsourced intelligence in real-time from staff, vendors, and fans at concerts, festivals, and stadiums to support on-site security personnel. It is a force multiplier that allows event security to respond faster to incidents while encouraging fan engagement before, during and after an incident.  Guardian Zone's goal is to put safety in every hand.  Guardian Zone's cloud-based technology is easy-to-use, easy-to-deploy and interactive with mass notification capabilities. It provides security with actionable intelligence, location, and other key information for a quicker response. Guardian Zone's mobile app and software allow patrons with a smartphone to connect immediately with on-site security via the security portal to alert them to crowd flow problems, egregious behavior (e.g., fights, thefts, and sexual assault) medical emergencies and active shooters.Guardian Zone is a member of the Security Industry Association (SIA), SIA’s Women In Security Forum (WISF), Innovation Institute of Fan Experience (IIFX), and the National Center for Spectator Sports Safety and Security (NCS4) #fansafety #concerts #festivals #events #crowdflow #safety #security #WISF #IIFX #SIA #NCS4 #fanengagement #crowdsourcedinformation XC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.   About the Innovation Institute for Fan ExperienceFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority on providing exceptional fan experience for sports and entertainment. The focus is on creating the ideal fan experience for our members and partners resulting in measurable revenue growth, new and repeat attendance, workforce professional growth and development, and maximized health, safety, and security through best practAbout the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2022 BY IIFXALL RIGHTS RESERVEDRecorded 9/21/2022 by IIFXDISCLAIMER:  This presentation is for informational purposes only and should not be construed as providing legal advice. For legal advice, please consult an attorney you have retained to address your specific questions. On Wednesday, September 21, 2022, the Innovation Institute for Fan Experience (IIFX) hosted a virtual town hall titled “Incident Reporting and Litigation: From the Venue to the Courthouse.” A distinguished panel of Sports & Entertainment industry litigation experts discussed incident reporting and how to manage the potential litigation that may result.Our Panel Included:Bill Squires – Owner, The Right Stuff ConsultingCarla Varriale-Barker  – Shareholder, Segal McCambridgeJohn Pitblado  – Shareholder, Carlton FieldsIncidents and litigation are facts of life in the Sports & Entertainment industry. The industry creates eye-watering spectacles and memory-making experiences for fans around the world. Every step of the fan journey from travel, parking, security screening, entry, circulating through the venue, the event itself, exit, and travel home can be laden with potential brand-damaging incidents that make or break the fan experience and affect your financial bottom line. How best can you prepare for when a venue incident leads you to the courthouse?The Town Hall is part of IIFX's FANCENTRIC series of podcasts and forums and is complimentary to any and all that can benefit from attending this Town Hall event.IIFX proudly works with its sports & entertainment industry and technology partners to create the ideal FANCENTRICTM experience. The goal is to help our partners enhance the fan experience and enjoy measurable revenue growth, new and repeat attendance, workforce professional growth and development, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services.About the Innovation Institute for Fan ExperienceFounded in 2020, IIFX’s vision is to be the leading and most trusted global authority on providing exceptional fan experience for sports and entertainment. The focus is on creating the ideal fan experience for our members and partners resulting in measurable revenue growth, new and repeat attendance, workforce professional growth and development, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. With offices in the USA, UK, and Canada, IIFX produces content, events, and facilities dialogue and collaboration in the sport and entrainment industry around its core areas of expertise.Visit: iifx.org for more information.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2022 BY IIFXALL RIGHTS RESERVEDFrictionless Fan Experience with Genetec Venue ParkingRecorded 2/24/2022Fans want convenience to go with the spectacle of any great sports or entertainment event.  Touchless technologies are making it possible to reduce the time spent in lines, pay for services, and even park.  The advent of a frictionless fan experience is here.Genetec's Venue Parking and Mobile Post Payment Plugin System is making a difference in the fan experience by reducing entry time by 50%, allowing fans to enter a venue and be seated 30-minutes sooner.  Happier fans with more time spent in the venue are spending more money, increasing revenue.  Compliance and payment for parking stands at a staggeringly high 98%.The Genetec parking system is built on the premise that a fan journey starts and ends with parking, so they have a system that can help venues deliver a frictionless parking experience.   Join Dr. Lou Marciani and his guest, Chris Yigit, Technology Partnership Manager for Genetec AutoVu License Plate Recognition Solution as they discuss how simple investments in parking technology can create frictionless parking and a better fan experience.The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2022 BY IIFXALL RIGHTS RESERVEDFANCENTRICAn IIFX Town Hall Recorded on 19 January 2022The Innovation Institute for Fan Experience (IIFX) Medical Advisory Board hosted a FANCENTRIC Town Hall with medical experts who discussed Covid-19, its variants, and effects on the Sports & Entertainment industry. We are inundated with information about COVID-19 and its new variants. Every day brings a new study, recommendation, or contradiction of previous policy. One thing we know is that COVID-19 essentially wiped out the 2020 sports and entertainment year for fans. While things looked up in 2021, Omicron appeared and had an impact on sports and entertainment events. With more than a million infections daily in the United States in January 2022, how will the pandemic unfold for the industry throughout 2022? The town hall is part of IIFX's FANCENTRIC series of podcasts and forums.  FANCENTRIC productions feature visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.This Town Hall Event was moderated by Dr. Til Jolly, MD, the Chief Medical Officer of Aveshka and the Chair of the IIFX Medical Advisory Board.  Panelists included:Dr. Michael Anderson, MD - Senior Advisor, Aveshka for the Department of Health and Human Services and Children’s National HospitalDr. Andy Jagoda, MD - Professor and Chair Emeritus of Emergency Medicine at the Icahn School of Medicine at Mount SinaiDr. Robert Nied, MD - Medical Director, Sports Medicine Center at Kaiser Permanente, Mission Bay and the Team Physician for the Golden State Warriors (NBA)Dr. Eric W. Ossmann, MD, FACEP - Chief Medical Officer and Founder of VIGILINTPanelists answered questions posed by attendees and shared their wisdom on how Covid 19 and Omicron affects the sports and entertainment industry, its operations, and its fans.  Learn how to navigate your way through the Omicron surge and build resilience for future events.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDAN IIFX VIRTUAL TOWN HALL EVENT Recorded on 15 December 2021On Wednesday, December 15, 2021, the Innovation Institute for Fan Experience (IIFX) hosted a Virtual Town Hall titled “What is Going on with Fan Behavior? Challenges and Solutions.” Leading executives who are successfully producing live events answered questions posed by those attending the event, sharing their insights and some of their best processes and technology practices. Watch the video to learn how they are creating a safe and secure experience resulting in increased fan participation and revenue.  The Virtual Town Hall event is sponsored by Respondology, a company of 20+ year digital veterans dedicated to making a positive impact through technology by “doing something about the hate and damage produced by people hiding behind the anonymity of social media.”Fan-related incidents at the Astroworld Festival, EUROS 2020, and a myriad of college and professional sporting events is challenging the best event plans. The town hall is part of IIFX's FANCENTRIC series of podcasts and forums.  FANCENTRIC productions feature visionary industry thought leaders, advanced practitioners, academics, authors, technologists, and fans from around the world.The Virtual Town Hall panel included:Sean Patterson, Assistant Chief of Police, University of TennesseeJim Mercurio, Executive Vice President and GM, San Francisco 49ers/Levi Stadium; IIFX Distinguished FellowProfessor Chris Kemp, CEO of Mind Over Matter Consultancy Ltd and IIFX AdvisorVince DiGennaro, Director of Strategic Accounts, BEST Crowd ManagementShaun West, Associate Vice President and Head of Team and Arena Security, Nation Basketball AssociationMario Coutinho, President of the Stadium Managers Association; Vice President of Stadium Operations and Security, Toronto Blue Jays; IIFX Distinguished FellowEileen Williams, Safety Officer, Tottenham Hotspur Stadium; IIFX Distinguished FellowTimothy Frederick, Police Sergeant, Las Vegas Metropolitan Police Department, Events Planning SectionLou Barani, Global Terrorism Risk Consultant, AIGMark McCourt, author of “Snow Day: Lessons in Leadership and Resilience from Crisis and Mass Casualty Events“ moderated the virtual town hall.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDFuture of Robots in the Sports & Entertainment IndustryFANCENTRIC Podcast Episode 4Join Dr. Lou and Dr. Travis Deyle, Co-Founder and CEO of Cobalt Robotics, a company that applies artificial intelligence and robotic automation to handle mundane, important tasks, as they discuss the future of robotics in the sports and entertainment industry.  Artificial intelligence and robotics will be a big part of the future fan experience at sports and entertainment events.   The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDEsports rEvolutionFANCENTRIC Podcast Episode 3Join Dr. Lou and Matt Payne, Founder of Inner Circle, a consulting firm specializing in Security and Crisis Management, as they discuss the revolution taking place in the $3.5 billion (and growing) Esports industry.   The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.

COPYRIGHT 2021 BY IIFXALL RIGHTS RESERVEDCOVID Health PlaybookFANCENTRIC Podcast Episode 2Join Dr. Lou and Dr. Til Jolly, Chairman of IIFX's Medical Advisory Board and the Chief Medical Officer for Aveshka as they discuss the latest on vaccines, testing, monoclonal infusion, new therapeutics and their role in the sports and entertainment industry.   The duo also address youth sports and vaccinations.The Innovation Institute for Fan Experience, is building a global alliance to lead the NEXT great leap forward in fan experience — one steeped in health, safety, security, and service. Our FANCENTRIC Podcast Series explores topics about the sports and entertainment industry that should interest all fans.  Our guests include visionary industry thought leaders, advanced practitioners, authors, technologists, and fans from around the world.Join us as we discuss new ways to change the world’s sports and entertainment fan experience for the better.About the Innovation Institute for Fan Experience The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.