FANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security Partnership

FANCENTRIC - The Fan Journey is the Experience!

Nov 12 2023 • 24 mins


FANCENTRIC TECH - Genetec and Capitol One Arena - An Innovative Fan Security Partnership

Recorded: 11/6/2023

Dr. Lou Marciani, Director and Co-Founder of IIFX interviews Sylvester Servance, Director of Venue Security of Monumental Sports & Entertainment about how they use Genetec Inc. security capabilities throughout the Capitol One Arena, their e-Sports Arena, an office complex, and the practice facility for the Washington Wizards and Mystics .  They discuss:

  • Importance of security technology in the Sports & Entertainment Industry
  • Security Best Practices and developing security threat profiles
  • The role of Genetec security solutions in protecting fans, teams, and artists during sports & entertainment events
  • How Genetec solutions integrate with surveillance cameras, access control systems, and other security capabilities
  • Access control, video surveillance, facility management, and other security capabilities that Genetec provides.
  • Genetec success stories at Capitol One Arena
  • The role of analytics in sports & entertainment
  • Ways Genetec solutions can make key points along the fan journey frictionless
  • How Genetec solutions can help enhance the fan experience

Genetec Inc. is a global technology company that has been transforming the physical security industry for over 25 years. Today, the company develops solutions designed to improve security, intelligence, and operations for enterprises, governments, and the communities in which we live. Its flagship product, Security Center, is an open architecture platform that unifies IP-based video surveillance, access control, automatic license plate recognition (ALPR), communications, and analytics. Founded in 1997, and headquartered in Montreal, Canada, Genetec serves its customers via an extensive network of certified channel partners and consultants in over 159 countries.

Genetec Inc. is a leading member of the IIFX Xperience Consortium.

The FANCENTRIC Tech Talk is a podcast series produced by the Innovation Institute for Fan Experience and its Xperience Consortium.

About the Xperience Consortium

The Xperience Consortium is a  worldwide industry technology ecosystem and think tank focused on innovation and the fan journey. The Fan Journey is the Experience! The Xperience Consortium helps the sports & entertainment industry discover and deploy innovative solutions that move the industry forward in its quest for a frictionless, premium fan journey.   The XC is focused on sports & entertainment organizations seeking:

  • Increased Revenue
  • Sustained Growth
  • Sustainable and Efficient Operations
  • Frictionless Fan Journey
  • Growing & Diversified Fan Base
  • Immersive, Memory-making, Premium Fan Experiences

About the Innovation Institute for Fan Experience

Founded in August 2020, the Innovation Institute for Fan Experience ( is building the leading and most trusted authority on the ‘Fan Journey’ for the sports and entertainment industry. IIFX provides training, industry content creation, Fan Journey best practices, consultancy, and business and education services to domestic and international sports & entertainment organizations.