The Future Role of Policing in the Sports & Entertainment Industry

FANCENTRIC - The Fan Journey is the Experience!

Apr 30 2023 • 59 mins


The Future Role of Policing in the Sports & Entertainment Industry
An IIFX Town Hall Event
Recorded 4/27/2023

Dr. Lou Marciani, Director and Co-Founder of IIFX is joined by a distinguished panel of sports & entertainment and policing leaders.  They discuss:

-  Role of policing in the Sports & Entertainment Industry
-  Importance of early event planning with key police and community stakeholders
-  Tech trends and innovations shaping the future of policing in the Sports &
Entertainment  Industry
-  Role of technology in policing
-  Staffing challenges
-  Policing Best Practices
-  Pitch invasions and fan behavior

GARY GARDNER (Moderator) brings over forty years of investigative, security, intelligence, analysis, forensic, technology, management and teaching experience to the national and international business and law enforcement communities.


RICK FENTON is the Vice President and Chief Security Officer for Ilitch Holdings and an IIFX Distinguished Fellow.  He has been with Ilitch Holdings since 2000.  Rick oversees/directs all corporate security and safety functions, venue security and safety, security systems, corporate loss prevention, investigations, and executive services for all the Ilitch Companies, including Little Caesars Pizza, and Little Caesars Arena and Comerica Park in Detroit.

JIM MERCURIO is an IIFX Distinguished Fellow and the former Executive Vice President and General Manager of Levi’s Stadium.  Jim spent more than 30 years with the 49ers, overseeing all aspects of stadium and event operations, including executive oversight of the food and beverage operations, engineering, grounds, guest services, housekeeping, operations and logistics, parking, and transportation.

EILEEN WILLIAMS is the Senior Safety Officer for the Tottenham Hotspur Stadium and Football Club in London and is an IIFX Distinguished Fellow.  For more than 20 years, Eileen has worked in the event industry, and specializes in safety, security and service delivery at major sporting events and music festivals.

LIEUTENANT AMY HURWITZ is a 20-year veteran of the San Francisco Police Department.  Lt. Hurwitz currently works in the Homeland Security Unit and has responsibilities as the Officer in Charge of the SFPD Marine Unit and as the Officer in Charge of Police Services at the Chase Center, home of the Golden State Warriors.

JOE MONROE is the Chief of Police for the University of Kentucky.  Joe began his tenure as Chief of Police in 2009 and now oversees 191 employees and an $11 million annual budget.  Joe oversees the operations of the police, security for UK Healthcare facilities, campus security technology, and several other units. Additionally, he leads the University’s Crisis Management Response team efforts.

About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020.  IIFX’s vision is to be the leading

About the Innovation Institute for Fan Experience

The Innovation Institute for Fan Experience (IIFX) was founded in 2020. IIFX’s vision is to be the leading and most trusted global authority on providing exceptional, memory-making fan experiences for the sports and entertainment industry. The Institute focuses on the fan journey and creating the ideal fan experience for its member organizations, one that results in increased revenue, sustainable growth, operational efficiency, a diversified workforce, new and repeat attendance, and maximized health, safety, and security through best practices, innovative technology solutions, and high-quality services. IIFX produces content and events and facilitates dialogue and collaboration around its core areas of expertise.