The Paytient Podcast

Paytient

The Paytient Podcast is a show about how people access and afford healthcare. We cover trends in health and benefits while talking to innovators who are empowering consumers to take charge of their health. We explore the implications of decisions made at the benefits level, with an eye toward how we can all lead healthier lives. To learn more, visit us at https://www.paytient.com/. read less

Health & FitnessHealth & Fitness

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Breaking Down Barriers to Care with Dawn Beaudin, Hyatt Corporation’s VP of Benefits

Breaking Down Barriers to Care with Dawn Beaudin, Hyatt Corporation’s VP of Benefits

On this episode of The Paytient Podcast, host Laura Cave sits down with Dawn Beaudin, the Vice President of Benefits at Hyatt, to discuss innovative benefit solutions that break down barriers to care. Hyatt, known for its exceptional benefits program, owes much of its success to the pioneering work of Dawn Beaudin and her team.Throughout the episode, Dawn sheds light on Hyatt's unique philosophy regarding benefits and how it seamlessly integrates into the company's overarching business strategy. She emphasizes the importance of prioritizing employee well-being, especially in an industry where caring for others is the primary focus.Dawn speaks to Hyatt's commitment to breaking down barriers to care and enhancing access to healthcare services for its employees. She elaborates on the challenges they've encountered along the way and the innovative solutions they've implemented to overcome them.Tune in for insights into how a company like Hyatt navigates the complex landscape of employee benefits while staying true to its core values. Dawn's expertise and passion for improving the lives of Hyatt's employees shine through, making this episode a must-listen for anyone interested in the intersection of business strategy and employee wellness. Don’t miss out on how Hyatt is revolutionizing the employee benefits landscape, one innovative solution at a time.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Episodes

Breaking Down Barriers to Care with Dawn Beaudin, Hyatt Corporation’s VP of Benefits

Breaking Down Barriers to Care with Dawn Beaudin, Hyatt Corporation’s VP of Benefits

On this episode of The Paytient Podcast, host Laura Cave sits down with Dawn Beaudin, the Vice President of Benefits at Hyatt, to discuss innovative benefit solutions that break down barriers to care. Hyatt, known for its exceptional benefits program, owes much of its success to the pioneering work of Dawn Beaudin and her team.Throughout the episode, Dawn sheds light on Hyatt's unique philosophy regarding benefits and how it seamlessly integrates into the company's overarching business strategy. She emphasizes the importance of prioritizing employee well-being, especially in an industry where caring for others is the primary focus.Dawn speaks to Hyatt's commitment to breaking down barriers to care and enhancing access to healthcare services for its employees. She elaborates on the challenges they've encountered along the way and the innovative solutions they've implemented to overcome them.Tune in for insights into how a company like Hyatt navigates the complex landscape of employee benefits while staying true to its core values. Dawn's expertise and passion for improving the lives of Hyatt's employees shine through, making this episode a must-listen for anyone interested in the intersection of business strategy and employee wellness. Don’t miss out on how Hyatt is revolutionizing the employee benefits landscape, one innovative solution at a time.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Ensuring equitable access to care amidst economic turmoil: Hear NABIP CEO Jessica Woods Brooks on what benefit advisors can do to help clients cope

Ensuring equitable access to care amidst economic turmoil: Hear NABIP CEO Jessica Woods Brooks on what benefit advisors can do to help clients cope

Most employers expect health plan costs to increase heading into 2024, and this isn't a new trend. Still, it's gotten to a point where it's stretching employers and employees financially so much that many seek ideas beyond the traditional strategies. Of the 158 million Americans who get health insurance through their employers, almost a quarter are “underinsured” — they technically have coverage, but they can’t afford to pay the out-of-pocket costs that come when you actually seek care. Health plans with high out-of-pocket costs have historically disadvantaged vulnerable employees with less disposable income and lower credit scores. In this episode of the Paytient Podcast, we welcome Jessica Brooks-Woods of NABIP for a conversation about benefit strategies that give employees more equitable access to care amid rising costs over the next few years. Jessica Brooks-Woods is the esteemed CEO of the National Association of Benefits and Insurance Professionals (NABIP). She is revered as the "Velvet Hammer in Healthcare. " She seamlessly interweaves fierce advocacy with a sense of purpose, ensuring holistic value delivery across healthcare touchpoints. You won't want to miss her take on what benefit advisors can do to help clients cope amidst economic turmoil. **Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

How Transparency and the Election will Impact Healthcare Access & Affordability in 2024 with CIAB President Joel Wood

How Transparency and the Election will Impact Healthcare Access & Affordability in 2024 with CIAB President Joel Wood

Joel Wood is the President of The Council of Insurance Agents & Brokers. He has been the top regulatory and government affairs officer at The Council since 1993. He came to Washington a decade earlier to work as a press and legislative director for Rep. Don Sundquist (R-Tenn.). He joined us on the Paytient Podcast to discuss his vantage point around affordability and access with Paytient.Check out this episode to hear Joel's point of view on improving access and affordability through transparency.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Building a Better Benefits Universe: Insights from Cameron Betts of Mercer

Building a Better Benefits Universe: Insights from Cameron Betts of Mercer

Cameron Betts of Mercer joins us on the podcast to talk about what’s in and what's out for benefits in 2024.Cameron is a Senior Health & Benefits Consultant with Mercer where he consults on health and benefits strategy for U.S. based and global employers.We're all aware that this year's big headline is about how inflation is driving up prices that are squeezing family's wallets. People are deferring or foregoing care in record numbers and attraction and retention of workers has been a real challenge for employers.So what's the solution? We get Cameron's point of view on what strategies he thinks are here to stay and which ones aren't serving our employee populations any longer.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Employee Benefit Strategies You Need to Know for 2024 with Jeff Faber of HUB

Employee Benefit Strategies You Need to Know for 2024 with Jeff Faber of HUB

This week, we welcomed Jeff Faber, Employee Benefits Chief Strategy Officer of HUB International to the show for a conversation about what’s next in employee benefits for 2024.Benefit professionals and the teams they serve are dealing with a slew of challenges this year, including:InflationTurnover and absenteeismDeclining population healthHealth inequitiesWe asked Jeff to shed light on how employers and their benefit advisors are navigating this environment with impactful benefits and smart strategies that can improve both the employee experience and the bottom line. He delivered with both thoughtful insights and empathy–listen to the episode for more on:The importance of communication, trust, and openness with employees to address their concerns and help them maintain good health.The role of vendors, such as Paytient, in providing financial assistance and reducing barriers to care.Leveraging advanced analytics to identify vulnerable employee demographics and address social determinants of health.Shifting focus from monitoring costs to managing costs through population health management and optimized employee experiences.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

How Employers Are Using HPAs to Drive Retention and DEI Outcomes With Chris Labrecque

How Employers Are Using HPAs to Drive Retention and DEI Outcomes With Chris Labrecque

With a turnover, absenteeism, and health inequities keeping too many people out of the doctor's office, Paytient's Health Payment Account is designed to help employers retain their employees by removing the financial barriers to care.In this episode, Chris Labrecque, who recently joined our team as Chief Customer Officer, joins us to unpack how employers are using Health Payment Accounts to realize better retention and DEI outcomes.With 30 years of experience as a trusted fiduciary serving mid-market to jumbo employer clients, Chris brings a wealth of experience and an empathetic mindset to introducing clients to Paytient's novel healthcare financial wellness solution. Prior to joining Paytient, Chris was President of the Employee Benefits Group of one of the largest privately held insurance brokerages in America (IOA). Previously, he was co-owner of the Norwood Agency for nearly 20 years.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Supporting Parents Returning from Leave with Lori Mihalich-Levin of Mindful Return

Supporting Parents Returning from Leave with Lori Mihalich-Levin of Mindful Return

In this episode, we're having the important conversation on the personal and professional identity transition to working parenthood and how benefits that help the transition set new parents up for future processional success.Coming back to work after having a baby can feel like returning to a world that has stayed the same while yours has changed massively. While the disruption is real, parents ultimately develop the character traits and skills that make outstanding leaders.As a lawyer, mom, author, and entrepreneur, Lori Mihalich-Levin, Esq. has experience to share. She created Mindful Return to better support new parents as they return to work.If you'd like to connect with Lori and learn more about Mindful Return, you can reach her on LinkedIn.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Growing the Mission with Jodi Hubler, Paytient's new Independent Director

Growing the Mission with Jodi Hubler, Paytient's new Independent Director

We’re proud to announce Jodi Hubler has joined our mission to help people access and afford healthcare as our first and only independent director. As our team looks to scale the growth of its innovative Health Payment Account product offering, Jodi will bring to bear her experience on both the buy side and the sell side of benefits, as an operational leader, an investor, and more recently as an award winning director.Leveraging a diverse portfolio of over 20+ board appointments, Jodi currently serves as an Independent Board Director for several privately held, non-profit and investment advisory companies. She brings a unique combination of expertise having most recently served as CEO and Managing Director of Lemhi Ventures Fund I and II, a venture capital firm investing $385M in the health service ecosystem. If you want to connect with Jodi, you can find her on LinkedIn. **Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Innovation in the Dental Benefit Space (w/ Brent Troxell of Beta Health)

Innovation in the Dental Benefit Space (w/ Brent Troxell of Beta Health)

In this episode of the Paytient Podcast, we sit down with Brent Troxell of Beta Health. Brent is the Sr. Vice President of Beta Health, a Denver, Colorado based company specializing in offering dental savings plans and dental insurance, among other insurance products, to individuals and employer groups.We talk about innovation in the dental benefit space and how Brent's work is supporting health care innovation and improving community health. If you want to connect with Brent, you can find him on LinkedIn. You can also interact with Beta Health on LinkedIn. **Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

The Hidden Cost of Medical Billing (w/ Aman Magoon of Adonis)

The Hidden Cost of Medical Billing (w/ Aman Magoon of Adonis)

In this episode of the Paytient Podcast, we talk with Aman Magoon, co-founder and chief product officer of Adonis. Adonis is a company that's working to disentangle health care payments by using AI-driven insights to automate medical coding, billing, and reimbursement for medical providers.In this conversation, we talk about the complexities and logistical challenges of medical billing and how Adonis is relieving the burden by reducing leakage, improving accounts receivable, and helping teams lower the cost to collect so that they can focus on what matters: providing care.If you want to connect with Aman, you can find him on LinkedIn. You can also interact with Adonis on LinkedIn and visit tryadonis.com for more information.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Redesigning Care Patterns and Measuring Clinical Impact (w/ Holly Morganti of Omada Health)

Redesigning Care Patterns and Measuring Clinical Impact (w/ Holly Morganti of Omada Health)

In this episode of the Paytient Podcast, we're talking with Holly Morganti, National VP of Jumbo Accounts and Consultant Relations at Omada Health.Omada uses data to redesign care patterns and measure clinical impact through one-on-one coaching and actual human interactions. Omada integrates the expertise of dietitians, behavioral therapists, physical therapists, coaches, and others via digital tools that allow constant communication between members and their designated care team.We discuss how their virtual first care model is rewriting the playbook for chronic care management, how human interaction truly makes a difference in the quality of care, and so much more. If you'd like to connect with Omada, you can find them on LinkedIn, Twitter, Facebook, Instagram, and at omadahealth.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

The Health Care Consumer’s Manifesto (w/ author Deb Gordon)

The Health Care Consumer’s Manifesto (w/ author Deb Gordon)

In this episode of the Paytient Podcast, we're talking about the barriers employees face when shopping for care and how we can put employees in a better position to be healthcare shoppers.To bring expertise to this topic, we sat down with our friend Deb Gordon, co-founder and CEO of Umbra Health Advocacy and co-director of the Alliance of Professional Health Advocates. Deb is the author of, The Health Care Consumer's Manifesto, which explores why we don't shop for health care the way we shop for everything else.If you'd like to connect with Deb, you can reach her via LinkedIn or her website, debgordon.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Attracting Talent and Managing Costs in a Challenging Labor Market (w/ benefits advisor Dan Bernstein)

Attracting Talent and Managing Costs in a Challenging Labor Market (w/ benefits advisor Dan Bernstein)

In this episode of the Paytient Podcast, we're talking about the ongoing "squeeze" employers in all industries are feeling. They're struggling to attract and retain talent in a tight labor market while also managing costs given our challenging economic environment.We discuss these issues — and much more — with Dan Bernstein, a benefits advisor who recently retired as a partner in the Health and Benefits Business of Mercer's San Francisco office. Dan has worked with employers in a wide range of industries, including retail, financial services, high-tech, consumer products, education, and the public sector.Dan's expertise covers strategic planning and execution, healthcare delivery innovation, wellness/total health management, global mental health, and diversity, equity, and inclusion. He stays busy in retirement by advising Silicon Valley employers on the best ways to provide innovative benefits to their employees.If you'd like to connect with Dan, you can reach him via LinkedIn or by emailing bernsteindan59@gmail.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

The Dawn of Health Payment Accounts (w/ Laura Cave of Paytient)

The Dawn of Health Payment Accounts (w/ Laura Cave of Paytient)

Regardless of someone's financial situation, a surprise medical expense tends to be a painful experience. And one of the best ways to soothe and smooth that pain is by breaking those costs up into more manageable chunks.In this episode of the Paytient Podcast, we're taking a closer look at Health Payment Accounts with Laura Cave, Paytient's chief marketing officer. We discuss how HPAs work, why they work, and how they complement other benefits. If you've ever wondered whether your organization might be a good fit for an HPA or how they differ from HSAs and FSAs, this is the episode for you! If you'd like to connect with the Paytient team, you can find us on LinkedIn, Twitter, and at Paytient.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Simplifying the Complexity of Modern Healthcare (w/ Dr. Rachelle Scott of Eden Health)

Simplifying the Complexity of Modern Healthcare (w/ Dr. Rachelle Scott of Eden Health)

We're focused on mental health today on the Paytient Podcast. We welcome Dr. Rachelle Scott of Eden Health to the show to discuss how the company simplifies the complexity of the healthcare system by offering a new kind of primary care.Eden Health unites primary care, mental health, care navigation, and more under a Collaborative Care model. By ensuring employees experience consistent, positive, and meaningful interactions over time with the same care team, Eden builds trusted relationships that lead to greater engagement, increased adherence to care plans, happier employees, and improved health outcomes.If you'd like to connect with Eden Health, you can find them on LinkedIn, Twitter, Facebook, and at EdenHealth.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

How Medical Debt Impacts Everyone in Healthcare (w/ Ruth Landé of RIP Medical Debt)

How Medical Debt Impacts Everyone in Healthcare (w/ Ruth Landé of RIP Medical Debt)

This is a big one, folks. We are beyond thrilled to welcome Ruth Landé of RIP Medical Debt to the Paytient Podcast.We've been following the work of RIP Medical Debt for a while now. The nonprofit has wiped out nearly $7.4 billion in medical debt so far, helping more than 4 million individuals and families in the process.Ruth talks with us about the origins of RIP Medical Debt, how the nonprofit navigates buying medical debt from providers and health systems, why the U.S. has such extreme issues with medical debt, and so much more. If you'd like to connect with RIP Medical Debt and learn how you can help support the cause, you can find them on LinkedIn, Twitter, Facebook, and at ripmedicaldebt.org.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Cutting Deductibles and Promoting Benefits Equity (w/ Kim Eckelbarger of Tropical Benefits)

Cutting Deductibles and Promoting Benefits Equity (w/ Kim Eckelbarger of Tropical Benefits)

You probably haven't heard about baby manatees and benefits equity in the same conversation. Until now, at least.We're thrilled to welcome Kim Eckelbarger, the founder of Tropical Benefits, to the Paytient Podcast. Kim is passionate about reducing benefit costs for her clients, and she was recognized for her ingenuity and personal service when she was named a finalist for the 2022 BenefitsPRO Broker of the Year Award.If you'd like to connect with Kim or Tropical Benefits, you can find them on LinkedIn, Facebook, and at TropicalBenefits.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Health and Wellness Solutions in Central Ohio (w/ Bridgette McCullough of OhioHealth)

Health and Wellness Solutions in Central Ohio (w/ Bridgette McCullough of OhioHealth)

We're back with another scintillating installment of the Paytient Podcast! For this episode, we're absolutely ecstatic to chat with Bridgette McCullough of OhioHealth.Bridgette shares some of the ways OhioHealth helps employers throughout central Ohio with health and wellness solutions, such as on-site clinics and fitness centers, biometric screenings, vaccination clinics, and virtual wellness options. The conversation also touches on social determinants of health and how the COVID-19 pandemic changed OhioHealth's business model.If you'd like to connect with Bridgette, you can find her on LinkedIn. For more on OhioHealth, you can follow along on Twitter, LinkedIn, Facebook, and at OhioHealth.com.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

Secret Menu Items and Benefit Engagement (w/ Daniel Banks of Chipotle)

Secret Menu Items and Benefit Engagement (w/ Daniel Banks of Chipotle)

In the latest episode of the Paytient Podcast, we're continuing our conversation with Daniel Banks, the director of global benefits at Chipotle Mexican Grill. In the second part of our conversation, we cover Chipotle's approach to mental health benefits, how employees are able to work with healthcare advocates to get the care they need, and trends he's seeing in engagement rates with benefits. Be sure to stay tuned toward the end of the episode for the inside scoop on Daniel's favorite menu items. If you'd like to connect with Daniel and learn more about Chipotle's approach to benefits, you can reach them on Twitter, LinkedIn, and Facebook.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.

A Tale of Burritos and Benefits (w/ Daniel Banks of Chipotle)

A Tale of Burritos and Benefits (w/ Daniel Banks of Chipotle)

On this episode of the Paytient Podcast, we're taking a closer look at benefits in the quick-service restaurant space with a company you might have heard of before: Chipotle. Yes, that Chipotle.We're welcoming Daniel Banks, the director of global benefits at Chipotle Mexican Grill, to learn about the various programs the burrito juggernaut has embraced to take care of its workers. Our conversation today covers Daniel's personal journey in the benefits space, the pros and cons of high-deductible health plans, and how Chipotle shapes its employee value proposition.If you'd like to connect with Daniel and learn more about Chipotle's approach to benefits, you can reach them on Twitter, LinkedIn, and Facebook.**Have questions or comments? Email us at podcast@paytient.com!For more information on Paytient and how we can help your team better access and afford healthcare, click here.