Facility Rockstars

The week's episode is a continuation of our short-form interviews from our latest Facility Rockstar event. This episode features people from various professionals in the facility management and life sciences industries. They discuss their roles, challenges, favorite aspects of their jobs, and the importance of communication, listening, and relationship-building. The interview also touches on the Facility Rockstars community and its significance in networking and knowledge sharing. Additionally, participants reflect on their career experiences and highlight some important facility/Navy SEAL organizations such as IFMA Boston and Swim With A Mission (SWAM). Takeaways:Prioritize Listening: Engage employees by actively listening to their concerns and ideas, fostering a culture of respect and understanding, and ensuring communication is a two-way street, paying attention to both spoken and unspoken messages.Emphasize Clear Communication: Communicate regularly, with transparent goals and feedback, keeping everyone on the same page and being receptive to input while communicating vision and expectations clearly.Build Strong Relationships: Develop professional and personal relationships within the team, understand individual goals and challenges, and create a cohesive, supportive work environment.Focus on Mentoring and Development: Invest in team members' growth through mentorship and learning opportunities, provide guidance, support, and advancement options, and build loyalty while reducing turnover through skill development.Plan for Resources and Succession: Manage resources effectively, plan for future leadership needs, identify potential leaders and prepare them for future roles, and regularly assess skills and resource needs to avoid leadership gaps.Engage Through Dialogue: Hold regular, meaningful conversations to uncover motivations and challenges, ask questions, encourage open dialogue, and use insights to provide better support and guidance.Build Confidence and Resilience: Demonstrate confidence and resilience to inspire your team, lead with a positive mindset, even in challenging situations, and instill confidence in the team's abilities to tackle obstacles and achieve goals.Links:Kaloutas LinkedIn: https://www.linkedin.com/company/kaloutas/ Kaloutas Website: https://www.kaloutas.com/ Facility Rockstars LinkedIn: https://www.linkedin.com/company/facility-rockstars/ Featured Guests: Ted Kyranos :https://www.linkedin.com/in/theodore-ted-kyranos-84052732/ Curtis Moulton: https://www.linkedin.com/in/curtis-moulton-ii-01a1b169/ Elizabeth IversonDan O’Connell: https://www.linkedin.com/in/dano495/ Mike Rich: https://www.linkedin.com/in/michael-rich-cfm-00b06b19a/ Frank Plati: https://www.linkedin.com/in/frank-plati/ Mike Albano: https://www.linkedin.com/in/michael-albano-575b441aa/ Andrew DelPrete: https://www.linkedin.com/in/andrew-delprete-a2b5807a/ Ray Theberge: https://www.linkedin.com/in/ray-theberge-0374b32/ Paul Donhauser: https://www.linkedin.com/in/pauldonhauser/ Sal DeFranco: https://www.linkedin.com/in/salvatoredefranco/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/w8iu92pwYVMFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

This week's special episode highlights interviews with Kaloutas and Avalon Bay employees. Jim Kaloutas shares his passion for his work and his career journey. Sam Luna and Justin Bendzewicz discuss their roles and responsibilities as project managers, while Lauren List, Jim's executive assistant, highlights the dynamic aspects of her position. Professionals such as Chris Fender, Tim Scarpa, Ryan Clark, and Peter Erdös provide insights into project management and maintenance operations across various properties. Rich Regitano talks about engineering challenges and the concept of "placemaking" in community building. The conversation also touches on personal preferences in Boston sports, with favorite teams including the Celtics, Bruins, Patriots, and Red Sox. The transcript concludes with reflections on the supportive nature of the Facility Rockstars community and excitement about future opportunities. Takeaways:Value Your Team: Having a network of competent people is essential for achieving goals and managing day-to-day operations effectively.Emphasize Organization: Organization in project management is crucial for meeting client expectations and ensuring smooth operations.Foster a Positive Culture: A supportive company culture can enhance job satisfaction, productivity, and workforce motivation.Embrace Change: Leaders should embrace change, as adaptability drives innovation and continuous improvement.Encourage Continuous Learning: Providing professional development and learning opportunities helps keep teams engaged and prepared for challenges.Prioritize Clear Communication: Clear communication is key to setting expectations and ensuring everyone is aligned in their roles.Network and Share Experiences: Networking and sharing experiences lead to collaborative opportunities and mutual learning.Links:Kaloutas LinkedIn: https://www.linkedin.com/company/kaloutas/ Kaloutas Website: https://www.kaloutas.com/ Avalon Bay Communities LinkedIn: https://www.linkedin.com/company/avalonbay-communities/ Avalon Bay Communities Website: https://www.avaloncommunities.com/ Featured Guests: Jim Kaloutas: https://www.linkedin.com/in/jim-kaloutas-731a3910/ Chris Fender: https://www.linkedin.com/in/chris-fender-a8b3517a/ Sam Luna: https://www.linkedin.com/in/samuel-luna-089687222/ Justin Bendzewicz: https://www.linkedin.com/in/justin-bendzewicz-b75b934/ Lauren List: https://www.linkedin.com/in/lauren-list-89558a38/ Tim Scrapa: https://www.linkedin.com/in/tim-scarpa-45956841/Ryan ClarkPeter Edros: https://www.linkedin.com/in/peter-erdos-8a713a21/ Rich Regitano: https://www.linkedin.com/in/rregitano/ Olivia (Avalon Bay) Stephen McGordyWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/Fcwdr-TaSYUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Kim Dougherty, an experienced operations professional. She shares her insights into the use of integrated ticketing systems in operations and facilities management. Kim discusses the challenges of working in environments where ticketing systems are siloed across different departments like IT, HR, and lab groups. She emphasizes the importance of having interconnected systems to improve efficiency and data accuracy. The conversation also covers the significance of asking the right questions when selecting a system, ensuring it captures all necessary data and the benefits of making these systems user-friendly and accessible. Kim concludes with advice on gaining buy-in from senior leadership and the importance of having confidence in your professional knowledge. Takeaways:Utilize centralized ticketing systems: Implement a unified ticketing system across departments (IT, facilities, HR, lab groups) to improve communication, reduce silos, and streamline asset tracking.Ensure system interoperability: Choose systems that integrate seamlessly with existing infrastructure to ensure consistent and accessible data across departments, reducing redundancies and inefficiencies.Emphasize data-driven decisions: Use accurate records of asset age, condition, and utilization to justify budgeting and procurement decisions.Facilitate user-friendly processes: Simplify system use with mobile apps, QR codes, and single sign-on features to encourage regular adoption.Promote and reward system adoption: Use incentives (e.g., company swag) and ongoing training (e.g., videos, PowerPoint presentations) to encourage adoption.Engage senior leadership for buy-in: Secure commitment from senior management to enforce system use and drive accountability.Optimize the onboarding process: Integrate system training into new hires’ onboarding to ensure effective use from day one.Quote of the Show: "I just have to have faith that I don't need to question myself. I've been there, I've done that. I just need to be confident in what I know and who I am."Links:LinkedIn: https://www.linkedin.com/in/kimberly-dougherty-190b686/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/barL2EfHimwFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this week's episode of Facility Rockstars, host Jay Culbert interviews Pete Damiano, Vice President of Facilities and Engineering at Breakthrough Properties. They discuss the importance of effective communication and understanding different communication styles in both professional and personal contexts. Pete emphasizes the generational differences in communication methods and the significance of adapting to these variations. He shares his experiences and best practices for improving communication within teams and across different functions. The conversation also covers strategies for addressing the industry's shortage of skilled labor, highlighting the use of hybrid models with third-party engineering firms and in-house workforce. Pete reflects on his background, including his education at Mass Maritime Academy, and the valuable network and community it provides.  Takeaways:Effective Communication is Key: Emphasize the importance of understanding and adapting to different communication styles within your team and organization to improve day-to-day interactions and overall productivity.Address Communication Breakdowns Directly: When communication issues arise, tackle them head-on. Encourage your team to discuss mishaps openly and find ways to improve moving forward to avoid future miscommunications.Lead by Example: Demonstrate the communication standards you expect from your team. Show them how effective communication is done, and provide guidance in critical situations to reinforce these practices.Empower Your Team: Make sure your team feels comfortable communicating across different functions and departments. Encourage them to reach out directly to relevant parties to solve issues, which increases efficiency and builds confidence.Make Face-to-Face Interactions Count: Follow up face-to-face meetings with written communication (emails) to ensure clarity and retain a record of what was discussed. This helps reinforce understanding and provides a reference point.Innovate for Efficiency: Implement innovative solutions, like the SmartStack system mentioned, to reduce operational costs and improve efficiency. Stay open to adopting new technologies that can offer significant returns on investment.Network and Leverage Connections: Utilize trade groups and professional networks to connect with others in your industry. This can open up opportunities for collaboration and knowledge sharing, enhancing your team's capabilities and your personal growth as a leader.Quote of the Show:“If you expect a certain level or type of communication from your team, lead by example and show them how it’s done.”  Links:LinkedIn: https://www.linkedin.com/in/peter-damiano/ Website: https://www.btprop.com/ Shoutouts: IFMA: https://www.ifma.org/BOMA: https://www.boma.org/ AEE: https://www.aeecenter.org/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/csJJOLCDTvEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this week’s episode of Facility Rockstars, we’re joined by Jeffrey Houle, John Mullen, and Matt Twerdy from Collins Aerospace. The conversation explores key principles for building a successful and safe work environment, including fostering a culture of learning and trust, moving away from a blame-and-punish mentality, and prioritizing continuous safety improvements.The team shares practical insights into how they've implemented the Human Operations Performance (HOP) system within their organization. They discuss the shift from a punitive culture to one focused on learning and improvement, and emphasize the critical role of leadership and collaboration in driving these changes. The episode also covers the steps involved in rolling out HOP, highlighting the importance of patience, preparation, and identifying internal advocates to champion the effort. Finally, the discussion underscores the need for ongoing communication and proactive planning for potential failures to ensure safe and efficient operations. Takeaways:Gain a deep understanding of the philosophy: Whether it’s the HOP (Human and Organizational Performance) philosophy or another approach, leaders should invest time in learning its core principles. This foundational knowledge is crucial for effective implementation and integration with existing tools and practices.Encourage diverse perspectives: Invite team members from different roles and expertise levels to share their insights. By including a variety of viewpoints, leaders can gain a more comprehensive understanding of the work environment and potential challenges, fostering collaborative problem-solving and supporting the HOP philosophy’s emphasis on improvement.Adopt HOP as a mindset shift, not a program: HOP should be viewed as a philosophy that focuses on continuous learning and adaptation. Leaders should seamlessly integrate HOP principles into existing practices, creating a culture of ongoing improvement rather than treating it as a standalone initiative or program.Plan for potential failures: While preparing for success is key, leaders should also proactively plan for potential failures. By identifying possible points of failure in advance (e.g., project components that may fail), leaders can develop contingency plans to ensure teams are equipped to handle challenges without compromising safety or quality.Engage regularly with frontline workers: Regular conversations, site visits, and collaborative planning sessions with those closest to the work help leaders understand the practical realities workers face. This builds trust and provides valuable insights for making informed decisions.Emphasize the principle of ‘Blame fixes nothing’: In leadership strategy, the focus should be on understanding the context and systemic factors contributing to issues, rather than blaming individuals. This approach promotes a learning culture where team members are encouraged to report problems and engage in solution-building.Respond thoughtfully, not impulsively: Leaders should take the time to understand a situation, gather relevant information, and engage in meaningful dialogue before responding to challenges. Reacting impulsively can lead to blame and punishment, which undermines trust and stifles opportunities for improvement.Quote of the Show: “You have to start small to go big.”Links:John Mullen Email: John.MullenJr@collins.com Jeffrey HouleLinkedIn: https://www.linkedin.com/in/jeffrey-houle-4b56bb35/ Email: jeff.houle07@gmail.com Matt TwerdyLinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/  Email: Matthew.Twerdy@collins.com Shoutouts: Collins Aerospace: https://www.collinsaerospace.com/  HOP Hub: https://www.hophub.org/ Todd ConklinPreAccident Investigation Podcast: https://preaccidentpodcast.podbean.com/ Learning Teams WAI = Work As ImagedWAD = Work As DoneWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/ECVpKH_PUMUFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In the second part of this insightful episode series, we’re bringing back Matt and Sal, both of whom work for BlueBean and are former Navy SEALs. Matt and Sal discuss strategies to optimize team performance based on insights from Navy SEAL operations and business experiences. They emphasize the importance of stacking high performers in critical teams rather than spreading them thinly, thus maximizing overall performance. They also highlight how mastering the basics is crucial for fostering innovation, drawing parallels to the SEALs' rigorous training methods. Additionally, they introduce Bluebean, a business payment automation platform designed to simplify and automate purchasing, payment, and expense management tasks, saving time and reducing stress for employees. The conversation also touches on their involvement with Swim With a Mission (SWAM), a non-profit organization dedicated to ending veteran suicide by funding various supportive services and resources for veterans and their families Takeaways:Stack your most critical teams: Allocate your top performers to your most crucial tasks and missions. Instead of spreading talent thinly across all teams, focus on forming high-performing groups for your key priorities to maximize effectiveness.Get to know your people: Understand the strengths and weaknesses of each individual in your team. This knowledge allows you to utilize them in roles where they can excel and contribute the most.Be deliberate about allocating talent: Resist the urge to evenly distribute talent in hopes of raising overall team performance. High performers working together in well-defined structures can achieve far more significant results.Prioritize your highest priority tasks and missions: Focus the efforts of your best people on the most critical tasks that you cannot afford to fail. This ensures that your top talent is always driving your most important objectives.Master the basics: Ensure that your team has a strong foundation in basic skills and processes. Mastery of these basics allows for smoother operations and provides a stable platform for innovation.Focus on developing breakthroughs and innovative concepts: Once the basics are ingrained, free your team to innovate. Sound fundamentals liberate your team to create and implement groundbreaking ideas and strategies.Quote of the Show: “Managing teams successfully is getting to know each individual and their strengths and weaknesses.” Links:Matt Anthony LinkedIn: https://www.linkedin.com/in/matt-anthony13/ Website: https://bluebean.ai/ Sal DeFrancoLinkedIn: https://www.linkedin.com/in/salvatoredefranco/ Website: https://bluebean.ai/ Shoutouts: Swim with a Mission: https://www.swam.org/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/mq1ovLs8-30Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews former Navy SEALs Sal DeFranco and Matt Anthony, who draw on their military experiences to discuss leadership, teamwork, and innovation. They emphasize the importance of surrounding oneself with motivated and trustworthy team members to maintain focus on the mission. Matt highlights the value of taking bold, audacious steps and overcoming 'analysis paralysis,' while Sal stresses the need to work with individuals who share the same level of commitment and ethic. They delve into BUDS (Basic Underwater Demolition SEAL) training, discussing its phases and challenges, and how it shapes resilience and team cohesion. They also touch on lessons applicable to the business world, such as long-term focus, the importance of challenging experiences, and building strong, reliable teams. They conclude by introducing a three-tier framework for creating high-performance teams: hard times make hard teams, stack your critical teams, and drive innovation by mastering the basics. Takeaways:Surround Yourself with Committed Individuals: Build a team of dedicated and passionate members to enhance focus and reduce doubts about commitment.Focus on Important Tasks: Delegate or eliminate distractions to prioritize core objectives and free mental space.Embrace Innovation and Adaptability: Foster an environment that encourages creative thinking and adaptability to changing circumstances.Be Audacious: Lead with boldness; take initial steps toward ambitious goals to overcome over-planning and drive progress.Start Small but Start: Combat inertia by encouraging small initial steps that can build momentum toward larger objectives.Practice Selflessness: Promote a culture where collective goals take precedence over individual achievements, fostering trust and collaboration.Build Resilient Teams Through Challenges: Create rigorous activities and challenges to strengthen bonds and resilience within the team.Quote of the Show: “Surround yourself with people who care as much as you do.” Links:Matt Anthony LinkedIn: https://www.linkedin.com/in/matt-anthony13/ Website: https://bluebean.ai/ Sal DeFrancoLinkedIn: https://www.linkedin.com/in/salvatoredefranco/ Website: https://bluebean.ai/ Shoutouts: Battlegrounds Coffee: https://battlecoffee.com/ OmegaPath SolutionsWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/WZuFT7OdlfoFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

This week's episodes of Facility Rockstars features experts Harvey Handy, David Vansteenburgh, and Tony Burke! They discuss key aspects of facilities management, emphasizing the importance of communication, honesty, teamwork, and respect. Key topics include technician training, planning and scheduling, team culture, cross-functional learning, building automation, asset management, and safety protocols. They each advocate for hands-on experience and mentorship to foster a skilled workforce. They also highlight the significance of safety, adaptability, and creating a strong team bond through challenging situations. The script underscores the value of mentorship and open communication for career development in facilities management. Takeaways:Prioritize Communication: Effective communication with your clients, staff, management team, and entire facilities group is critical. Keep everyone on the same page and ensure they understand the goals. Honesty plays a significant role in fostering a positive and productive environment.Build a Strong Team: The lesson that 'teamwork makes the dream work' holds true. Motivated and strong teams can accomplish great things and provide better solutions for clients. Invest in building a cohesive and highly motivated team.Respect and Courtesy: Being courteous and respectful to clients and others helps build long-lasting relationships. These relationships are vital as you never know when paths may cross again or when you might end up working with the same people in the future.Leverage Diverse Expertise: Bringing together specialists who offer unique perspectives and deep knowledge can provide a comprehensive view of the issues at hand. Diverse teams enable more effective problem-solving and innovation.Continuous Client Communication: Throughout the planning and scheduling processes, continuously communicate with your clients to ensure they are informed and agreeable to timelines and availability of parts. Clear communication mitigates misunderstandings and aligns expectations.Maintain Accessibility: Ensure that knowledgeable team members are always available for consultation. A culture where team members can freely. reach out for help at any time promotes confidence and reliability within the team.Honesty with Clients: Always be truthful with your clients. Your role is to solve their problems, and this requires a foundation of trust and transparency. Misleading your clients only erodes trust and damages long-term relationships.Quote of the Show: “Having a strong and motivated team drives productivity and helps deliver facility solutions to our clients faster.” Links:Harvey HandyLinkedIn: https://www.linkedin.com/in/harvey-handy-100b5b28/ Email: h.handy@outlook.com David Vansteenburgh LinkedIn: https://www.linkedin.com/in/david-vansteenburgh-a17ba821a/ Email: david.vansteenburgh522015@gmail.com Tony BurkeLinkedIn: https://www.linkedin.com/in/anthony-burke-1ba8a768/ Email: aburke213@gmail.com Company Website: https://www.us.jll.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host, Jay Culbert interviews Paul Donhauser, Vice President of Global Real Estate Facilities Operations, Environment, Health, Safety, and Aviation at Boston Scientific. Paul shares insights from his 30-year career, highlighting the importance of embracing opportunities, building strong networks, and achieving success in various aspects of facilities management.He discusses his journey from Maritime Academy to facilities management, the development of a global facilities master plan, and the creation of a scalable organizational model through centers of excellence. He also addresses the integration of ESG (Environmental, Social, and Governance) practices within his organization, the management of large capital projects, and the challenges of aligning facilities operations with business growth.Additionally, he offers advice for aspiring facilities directors and shares personal insights into his future projects, including starting a brewery and acquiring a farm.  Takeaways:Say Yes to Opportunities: Be open to new projects and tasks to build trust and establish yourself as a go-to person. Generating wins, regardless of size, is vital for career advancement.Build and Leverage Networks: Create both internal and external networks. Develop relationships within your organization for political capital, and connect with industry professionals for knowledge and skills.Develop Critical Skills: Enhance your academic qualifications with relevant certifications and continuous learning. Gain experience in various roles, such as design, construction management, and commissioning, for a well-rounded perspective.Create Political Capital: Be responsive, positive, and proactive in problem-solving. Help others to build alliances, creating allies who support your initiatives, which is essential for advancing significant projects.Organize Through Centers of Excellence: Structure your team into centers of excellence focused on specific areas like facilities operations and capital projects. This promotes specialization and the sharing of best practices.Implement a Structured Capital Planning Process: Establish a capital planning process aligned with the fiscal calendar. Allocate funds based on clear categories to ensure efficient resource allocation and readiness at the start of the fiscal year.Embrace Change and Complexity: Acknowledge that new regulatory requirements, such as ESG, can add complexity. Address these challenges by allocating resources, hiring specialists, and collaborating with peers in the industry.Quote of the Show: “Be the go-to person for all things facilities. Generate wins no matter what size they are and build that internal network.” Links:LinkedIn: https://www.linkedin.com/in/pauldonhauser/ Website: https://www.bostonscientific.com/en-US/home.html Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/xtSeqKE1zr8Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode host Jay Culbert interviews Matthew Twerdy, Director of Environment, Health, and Safety at Collins Aerospace. With over 25 years of experience, Matt highlights the importance of humility and listening in leadership, discussing the 'HOP' (Human and Organizational Performance) philosophy. They cover HOP principles like human fallibility, the futility of blame, the importance of context, continuous learning, and the impact of leadership response.Matt shares insights on fostering collaboration in EHS and facilities, integrating pre-work with contractors, and driving cultural and psychological safety. He reflects on his career journey from environmental sciences to his current role and emphasizes the value of lateral moves for growth.  Takeaways:Prioritize Humility and Listening: Effective leaders should be truly humble and attentive to their workforce. Avoid jumping to conclusions and keep an open mind to understand the context before making decisions. This encourages a culture of open communication and trust.Leadership Response Matters: Leadership reactions significantly impact the organization's culture. Focus on responding rather than reacting. Leaders should listen, remain curious, and avoid operating with biases to foster a positive and resilient work environment.Blame Fixes Nothing: In performance management and problem-solving, avoid the blame game. Blaming does not address the root causes and hinders learning and improvement. Focus on understanding the context and collaborating on solutions.Enhance Collaboration: Cross-functional collaboration drives success. Whether in facilities management, EHS compliance, or other areas, cultivating close working relationships and dialogue between different teams enhances organizational efficiency and safety.Embrace Continuous Learning: Make continuous improvement a core principle. Encouraging a culture of learning and context discovery helps organizations adapt, grow, and innovate continuously. Adopt approaches like HOP (Human and Organizational Performance) for better insights and improvements.Create Psychological Safety: Build an environment where employees feel safe to voice concerns and report issues without fear of retribution. This kind of environment promotes honesty, quick problem resolution, and innovation.Promote Employee Empowerment: Empower employees to actively participate in identifying hazards and suggesting improvements. Tools like the 'Report It, Don't Ignore It' program enable employees to take ownership of safety and quality, driving a proactive culture.Quote of the Show: "Don't hesitate to take a lateral move to gain experience for your career and grow as a leader."Links:LinkedIn: https://www.linkedin.com/in/matthew-twerdy-mba-csp-chmm-9661132a/  Website: https://www.collinsaerospace.com/ Shoutouts: HOP Hub: https://www.hophub.org/ Todd ConklinPreAccident Investigation Podcast: https://preaccidentpodcast.podbean.com/ Pre-Accident Investigations Book: https://www.amazon.com/Pre-Accident-Investigations-Todd-Conklin/dp/1409447820Sidney Decker: https://sidneydekker.com/ The Field Guide to Understanding ‘Human Error’ https://www.amazon.com/Field-Guide-Understanding-Human-ErrorWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/bi9Iih3ZlNgFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Drew Rees, the Director of Facilities at Dutch Bros Coffee. Drew shares his insights on servant leadership, emphasizing its true meaning of setting conditions for success rather than doing everything for others. He discusses his approach to facilities management, including prioritizing quality, speed, and pricing based on circumstances, and the importance of right-sizing service providers. Drew also talks about the growth of Dutch Bros Coffee, the challenges and strategies of managing a rapidly expanding facility network, and the implementation of innovative solutions like AI to streamline operations. The episode concludes with Drew reflecting on his career journey and the satisfaction he finds in fostering career development within his team. Takeaways:Servant Leadership: Drew emphasizes that true servant leadership is about setting the conditions for others to succeed, rather than doing everything for them. Leaders should focus on empowering their teams, much like the Sherpas who help climbers by creating favorable conditions rather than dragging them up the mountain.Rapid Growth Management: With Dutch Bros opening a new shop every other day, Drew highlights the importance of agile management and the ability to pivot quickly. Leaders in high-growth environments should ensure they have robust processes and adaptive teams to manage the fast pace.Initial Training for New Hires: When onboarding new team members, Drew advises explaining the fundamental trade-offs in the business. For facilities, it’s the balance of speed, quality, and price. Leaders should clearly communicate the strategic priorities and operational constraints to set realistic expectations and guide decision-making.Right-Sizing Service Providers: Drew’s approach to right-sizing service providers ensures they are neither overwhelmed nor underwhelmed. Leaders should match the capabilities of their service providers with the needs of the business, aiming to be a top-priority client to ensure the highest level of service.Automation for Efficiency: By automating simple but critical tasks (like lighting control), Drew saves money and reduces the cognitive load on employees. Leaders should leverage technology to optimize operational efficiencies and allow staff to focus on higher-value tasks.Staggered Rollouts of New Technology: Drew advocates for a staged approach to technology rollouts to mitigate risk. Leaders should pilot new technologies with small groups to identify and resolve issues before wider implementation, ensuring smoother transitions and higher success rates.Building a Foundational Culture: As Dutch Bros scales rapidly, Drew stresses the importance of creating strong foundational processes and culture. Leaders should establish and nurture a solid organizational foundation, giving team members a sense of purpose and ownership in their contributions.Quote of the Show: “This is the career quicksand you're never getting out of it. Once you're in facilities, you better just accept your fate and do the best you can, because you're going to be a facility manager until the day you retire.” Links:LinkedIn: https://www.linkedin.com/in/drew-rees-5368821/ Website: https://www.dutchbros.com/ Shoutouts: EcoTrack: https://ecotrak.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/ZTEPTXxO9uEFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Mike Temple, Director of Facilities and Engineering at Recipharm. With over a decade of experience in biotech and pharma, Mike shares his journey from a young engineer to a thought leader who challenges norms in highly regulated industries. He emphasizes the importance of questioning standard practices, effective time management, and fostering a safety culture.Mike offers valuable insights on handling regulatory audits, utilizing data-driven safety metrics, and integrating new systems into existing operations. The conversation also touches on personal anecdotes about mentorship, networking, and professional growth, concluding with a glimpse into Mike’s hobbies and interests outside of work.Takeaways:Questioning the Status Quo: Embrace the practice of questioning standard procedures. Challenge established norms to foster innovation and improvements. For example, Mike found that questioning why things are done a certain way in highly regulated fields can lead to impactful changes and improvements in processes and outcomes.Show Interest to Prompt Thinking: Demonstrating a deep interest in the reasoning behind current practices can trigger valuable discussions and insights. It shows that you are invested and allows others to think critically about potentially outdated methods.Develop a Professional Network: Cultivate a network of colleagues, mentors, and industry contacts. Engage in events and informal settings to build relationships that can provide support, advice, and opportunities for collaboration, as seen through Mike's experience at industry events and alumni networks.Mentorship Benefits: Seek out mentors who can offer guidance and share their experiences. Mentors can provide critical feedback, help navigate career challenges, and offer insights into industry-specific issues. Mike's relationship with his mentor helped him gain confidence and learn valuable lessons.Effective Team Communication: Foster clear and open communication within your team. Utilize different methods (meetings, emails, informal talks) to ensure all team members and stakeholders are aligned, as Mike does with his operations team.Integrate Safety into Processes: Make safety an integral part of your operational processes to ensure it is always followed. Mike emphasizes ingraining safety measures into standard procedures to make them non-negotiable and part of the organization’s culture.Quote of the Show: “If you’re able to do the little things right it builds those winning habits and will positively impact your career.” Links:LinkedIn: https://www.linkedin.com/in/michael-temple-mba-48ab6759/ Website: https://www.recipharm.com/ Shoutouts: ISPE Boston Product Show; https://ispe.org/boston-area-chapter/events/ispe-boston-product-show  Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/WDRxfiHeWD0 Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Ray Theberge, VP of Hub Office Installations. Ray shares key lessons from his experience as a facilities manager and one that stood out was that challenges are rarely unique, and seeking support from peers and mentors is invaluable. He emphasizes the importance of building a professional network for career growth, utilizing data to secure resources, and adapting to the evolving focus of facilities management, which increasingly prioritizes people management over technical skills.The discussion covers effective communication, safety practices, and the significance of networking organizations like IFMA and BOMA. Ray also reflects on his diverse career journey, his commitment to professional development, and his passion for outdoor activities and scouting.Takeaways:Understand Your Challenges Are Not Unique: Acknowledge that the challenges you face are common in the industry, relieving stress and encouraging you to seek help or advice from peers and mentors.Build a Network of Peers and Mentors: Develop a professional network by engaging with peer groups, joining industry organizations, and seeking mentors for guidance and support. This network can offer valuable insights based on their experiences.Leverage Data for Decision-Making: Collect and analyze data to make informed business decisions. Use data to justify budget requests and improve operational efficiency, addressing resources or system failures.Shift Focus to People Management: Modern facilities management emphasizes people over systems. Effective leadership involves managing teams, subcontractors, and internal relationships rather than just technical systems.Prioritize Proper Planning: Anticipate and strategize to avoid last-minute issues. Effective planning and pre-project meetings with stakeholders ensure smooth operations and minimize disruptions.Communicate Effectively with Stakeholders: Foster open communication channels with all relevant parties, including HR, property managers, and subcontractors. Clear communication prevents misunderstandings and keeps everyone aligned on project timelines and expectations.Quote of the Show: “Your issues are not unique to you.” Links:LinkedIn: https://www.linkedin.com/in/ray-theberge-0374b32/ Website: https://hubofficeinc.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/gV5ZYkehrZcFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Curtis Moulton II, a Facility Engineering Manager at Pratt Whitney. They discuss the importance of effective communication in achieving team objectives and managing a large facility. Curtis emphasizes the crucial role of listening to team members and fostering a collaborative environment. He shares insights about bridging communication gaps between different shifts and departments, the significance of standard work in compliance, and empowering team members to make data-driven decisions. Additionally, Curtis talks about managing long-term projects, and his strategies for personal growth. He also introduces his company Nokomis Nuts, which focuses on making healthy eating accessible to everyone! Takeaways:Prioritize Effective Communication: Ensure that you can clearly articulate what you’re looking to achieve, the team's roles, and the objectives. Clear communication is the foundation upon which success is built.Listen to Your Team: Actively listen to your team's ideas and feedback. Often, the best ideas come from those who are directly involved in the tasks. This not only fosters innovation but also makes the team feel valued.Empower Your Team: Allow and encourage your team to make data-based decisions. This empowerment not only fosters growth and development but also instills a sense of ownership and accountability.Maintain Consistency Across Shifts: Establish consistent communication and procedures across different shifts. Ensure there is overlap for in-person handovers and use standardized notes and logs to maintain continuity.Implement Standard Procedures: Develop and utilize checklists or standard operating procedures that cater to the needs of different groups within your organization. This can streamline processes and ensure consistency.Have a Long-Term Vision: Think ahead and plan for the long term. Whether it’s infrastructure improvements or team development, having a 5 to 10-year vision helps ensure sustained success and preparedness for future challenges.Build Strong Relationships and Networks: Foster relationships both within and outside your organization. These networks are essential resources that you can rely on for support, advice, and collaboration during challenging times.Quote of the Show: “How we grow and develop is by making decisions and trying ourselves, learning, failing, getting back up and trying it again.”Links:LinkedIn: https://www.linkedin.com/in/curtis-moulton-ii-01a1b169/ Company Website: https://www.prattwhitney.com/ Nokomis Nuts: https://www.nokomisnuts.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: [insert link to YouTube video]Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Jeff Kaminski, an EH&S expert with 25 years of experience. Jeff shares insights from his career, including roles at Biogen and Sanofi, and his current position as Associate Director and Head of EH&S at EyePoint Pharmaceuticals. He discusses key lessons learned, such as the value of diverse perspectives, effective communication, and collaboration in facility management. Jeff highlights the critical role of EH&S in problem-solving and maintaining safety compliance and offers best practices for regulatory visits and cross-functional team engagement. He also addresses the importance of organizational culture, servant leadership, and adaptive safety programs. Takeaways: Understand Everyone's Unique Skill Set: Leaders should recognize that each team member brings a unique skill set to the table. Facilitating a culture where knowledge sharing is encouraged will help bridge any gaps in understanding and enhance overall team performance.Invest Time on the Frontlines: Spend time on the ground to understand the challenges that your team members face daily. This will provide you invaluable insights into potential improvements and help to build rapport and trust.Run Realistic Stress Tests: Prepare for regulatory visits or emergencies by conducting dry runs. Simulate these scenarios with third-party experts to stress test your preparedness. Review the results to make necessary adjustments.Cultivate Cross-Functional Relationships: Encourage participation in cross-functional groups and professional organizations outside your immediate field. This broadens perspectives, expands networks, and fosters innovative solutions to common challenges.Emphasize Empathy in Leadership: Adopt servant leadership principles, where leaders actively engage with their team to understand their pain points and concerns. Implement changes based on their input to show that their voices are heard and valued.Prepare for Failures and Emergency Response: Accept that failures can happen despite best efforts. Plan for these scenarios by creating a culture that welcomes discussing failures openly, encouraging learning and improvement from every incident.Integrate EHS into Organizational Culture: Environmental Health and Safety (EHS) should not be a bolt-on approach but integrated into the overall organizational culture. Clearly define and communicate your company’s culture to ensure that safety is an inherent part of your operations.Quote of the Show:“As I've progressed in my career, it's become less about the destination and more about the journey along the way.”Links:LinkedIn:https://www.linkedin.com/in/jrkaminski/ Website: https://eyepointpharma.com/ Shoutouts: American Industrial Hygiene Association: https://www.aiha.org/ Board of Certified Safety Professionals:https://www.bcsp.org/ ISPE: https://ispe.org/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/2nQrjuHFgEIFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Justin Frazier, a Senior Facilities Engineer at BAE Systems with a background as an Operations Manager in the U.S. Army. Justin shares his extensive experience in construction and facility management, emphasizing the importance of proactive communication, maintaining safety standards, and effective project management. He stresses that lessons learned from military service, such as 'cover your butt' and organization, are invaluable in facilities management. Adaptation to virtual meetings post-COVID and stringent safety protocols are also discussed. Justin's journey from a property maintenance job to a significant role at BAE Systems highlights his dedication and career growth, illustrating key strategies for success in the field. Takeaways:CYA (Cover Your Assets): Ensure all aspects of your projects and decisions are well-documented. This not only protects you but also maintains clarity and alignment among team members. Regularly document meetings, decisions, and tasks so that you can prevent misunderstandings and maintain accountability.Email Organization: Maintain a well-organized email system. This ensures that if someone needs to take over your responsibilities unexpectedly, they can easily access all necessary documents and correspondences. Effective email organization contributes to seamless transitions and minimizes project disruption.Safety First: Cultivate a safety-first culture. Always discuss potential risks before starting any task and ensure everyone has the necessary personal protective equipment (PPE). Foster an environment where employees feel comfortable raising safety concerns without fear of repercussions.Clear Communication: Ensure that all communication is clear and well-documented. Follow up verbal agreements with written summaries to avoid misunderstandings. Prioritize transparency and completeness in all communications to enhance team cohesion and project accuracy.Set and Follow Procedures: Implement standardized procedures for common tasks and ensure everyone follows them. Proper procedures help maintain quality and consistency across projects. Regularly review and update these procedures to adapt to new standards and practices.Prioritize and Manage Time Effectively: Distinguish between prioritization and time management. Just because a task is prioritized doesn’t mean it adds more time. Develop strategies to manage your time efficiently and don't be afraid to delegate or say no when necessary to focus on high-impact tasks.KISS Principle (Keep It Simple, Stupid): Simplify processes and documentation to ensure that everyone can understand and follow them easily. This principle helps in avoiding complexity and ensuring that tasks are completed correctly and efficiently, reducing the likelihood of errors.Quote of the Show:“The way you explain, articulate, and communicate with others is crucial for achieving larger goals, strategies, and benefits.”Links:LinkedIn: https://www.linkedin.com/in/justin-frazier-50b505138/ Website: https://jobs.baesystems.com/global/en Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/LLZ0DySOuFs Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Bill Cherry, a project manager at Lawton Welding. Bill, with his extensive experience in the iron and steelworks industry, discusses the significance of open communication, meticulous planning, and early project involvement. Bill highlighted the importance of minimizing facility downtime through precise task coordination, ensuring safety compliance, and building strong client relationships via proactive communication and advocacy. His journey from solo subcontractor to project manager underscores the importance of hands-on experience and adaptability for professional growth. His insights offer valuable lessons for leaders across all industries on forward-thinking, strategic planning, and understanding client needs for successful project execution. Takeaways: Open to Learning: Embrace a mindset that values continuous learning and feedback. Be receptive to new ideas and constructive criticism. Engaging actively with others, asking questions, and being willing to adapt based on new information fosters professional growth and skill enhancement.Hands-On Learning: Engage directly with your work to gain practical experience. This approach helps in deeply understanding the nuances of your profession or trade, as theoretical knowledge is often complemented by real-world application. Experiencing tasks firsthand can clarify complex concepts and improve competency.Early Involvement: Actively participate in projects from the outset to gain a comprehensive understanding of their scope and impact. Early engagement allows you to grasp ongoing processes, align with stakeholders, and address potential issues proactively, ensuring smoother execution and fewer surprises.Thorough Planning: Develop detailed plans and coordinate effectively with your team to ensure all project milestones are achieved. Comprehensive planning involves setting clear goals, defining roles and responsibilities, and anticipating potential challenges to avoid disrupting daily operations and ensure project success.Safety First: Prioritize safety by ensuring that all necessary equipment is available, providing proper training, and adhering to regulatory standards. Cultivating a strong safety culture not only protects personnel but also helps in maintaining compliance and preventing accidents.Flexibility: Be prepared to adapt and make adjustments as needed when unforeseen changes occur, particularly in dynamic fields like pharmaceuticals. Flexibility allows you to respond effectively to evolving circumstances and maintain project momentum despite challenges.Client Understanding: Develop a deep understanding of your clients and their projects by engaging with them closely. Anticipate their needs and requirements to avoid last-minute issues and ensure that their expectations are met. This proactive approach helps in building strong relationships and delivering tailored solutions.Quote of the Show:“Don’t be hard-headed, be open to learning lessons every day.” Links:LinkedIn: https://www.linkedin.com/in/william-cherry-0ab4aa134/ Website: https://www.lawtonwelding.com/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/gPSj0KRPOqY Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of 'Facility Rockstars,' host Jay Culbert interviews Cory Pouliot, Senior Facilities Manager at Boston Medical Center (BMC). Corey emphasizes the critical role of team collaboration in overcoming daily challenges in facility management across industries like healthcare and higher education. He shares insights on his strategies for fostering open communication and empowering team members. Corey also highlights BMC's sustainability initiatives, including a rooftop garden producing 15,000 pounds of produce annually and a clean power prescription program aiding patients financially with energy credits. Additionally, Corey discusses his experience teaching facility management at Wentworth Institute of Technology, underscoring the importance of educating and attracting new talent to the field. Takeaways: Value Your People: Emphasize the importance of your team. Great people make challenging times bearable and drive the success of your operations. Work towards their growth and development as individuals.Understand Individual Backgrounds: Get to know your team members, and understand their backgrounds and challenges. This creates a supportive work environment and helps address any outside stresses they might bring to work.Encourage Idea Sharing: Cultivate an environment where team members feel comfortable sharing their ideas. Regular meetings and open discussions can lead to innovative solutions and improve overall team performance.Measure and Manage: Implement sub-metering and AI tools to track and manage utility consumption effectively. This highlights inefficiencies and guides timely interventions, saving costs and enhancing overall efficiency.Invest in Sustainability: Seek sustainable initiatives that offer long-term savings and benefits. Reinvest any savings from utilities into improving patient care or other critical areas within your organization.Foster Relationships with Vendors: Build strong relationships with vendors. These partnerships are crucial in emergencies and provide flexibility and support when needed.Communicate Financial Needs Clearly: Explain financial requirements in a way stakeholders understand their direct impact on operations and patient care. Relating capital investments to operational uptime can help justify necessary expenses.Quote of the Show:"It may sound simple, but treating people like people is crucial to gaining trust from your team and having a better work environment”Links:LinkedIn: https://www.linkedin.com/in/cory-pouliot-fache-60b9221/ Company Website: https://www.bmc.org/ Shoutouts: Tufts Medical Center: https://www.tuftsmedicine.org/Bob Biggio: https://www.linkedin.com/in/robertbiggio/Veolia North America: https://www.veolianorthamerica.com/ Wentworth Insitute of Technology: https://wit.edu/ Facility Management Program: https://wit.edu/academics/management/degrees/masters/facility-management Massachusetts Maritime Academy: https://www.maritime.edu/ Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/CPaQP7C_zNg Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Tim Romer, a manufacturing engineering manager with over 13 years of experience. Tim reveals his key takeaway from his career: the vital role of continuous improvement and lifelong learning. He stresses the importance of tackling weaknesses, leveraging strengths, and seeking guidance from mentors. Tim also talks about the benefits of avoiding organizational silos and building trust across departments. Drawing on his extensive background in research and teaching, Tim underscores the value of problem-solving, effective onboarding, and using lean tools like Six Sigma and Kaizen events to boost workplace productivity and quality. Takeaways: Embrace Continuous Improvement: Ensure that you and your team are constantly learning and improving. Encourage a culture of asking questions, seeking answers, and never leaving any rock unturned. This approach not only addresses weaknesses but also builds individual and team strengths.Build Strong Relationships: Invest time in building trust and strong relationships within your team and across departments. Breaking down silos and fostering collaboration can enhance productivity and job satisfaction. Trust and communication are key.Find and Be a Mentor: Seek out mentors who can challenge and inspire you. Equally, be willing to mentor others to cultivate new leaders. Mentorship should naturally develop from strong working relationships rather than be formally assigned.Promote Open Communication: Create opportunities for open dialogue, such as inviting members from other departments to your meetings and participating in theirs. This transparency helps in understanding cross-functional challenges and building trust.Apply Structured Problem Solving: Utilize industry tools like Six Sigma, DMAIC, A3s, and Kaizen events to solve problems efficiently. These methodologies can be applied to both technical issues and people management, ensuring data-driven decision-making.Invest in Training: Take advantage of training grants and funds to upskill your employees. Regularly poll your team to understand their training needs and invest in areas that benefit both individual growth and organizational success.Onboard with Mentorship: Pair new hires with experienced employees for a smooth transition. Include interactions with all relevant departments to fast-track integration and provide a clear, documented structure of their responsibilities to guide their progress.Quote of the Show:“Focus on self-improvement, both personally and professionally. You can achieve this by reading books, listening to podcasts, and building relationships that push you to become a better person. Surround yourself with people who uplift and challenge you to improve every day.”Links:LinkedIn: https://www.linkedin.com/in/timothyjohnroemer/ Website: https://resonetics.com/ Shoutouts: Six Sigma: https://www.sixsigmaonline.org/ DMAIC Process: https://asq.org/quality-resources/dmaic A3 Report: https://www.lean.org/lexicon-terms/a3-report/ Kaizen Events: https://kaizen.com/training/kaizen-event/ The Standard Work: https://www.gembaacademy.comWays to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/W5vR6ef5GXYFacility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com

In this episode of Facility Rockstars, host Jay Culbert interviews Anthony Burke, a seasoned operating engineer who specializes in HVAC systems, maintenance management, and energy conservation at JLL Bristol Myers Squibb. The discussion explores the importance of gratitude, humility, and customer satisfaction, as well as the significance of thorough follow-ups and checks. Anthony highlights the need for ongoing education and training, addresses the challenges of evolving technology, and discusses workforce development. He draws on his Navy experience to provide insights into managing facility projects and shutdowns. Additionally, Anthony introduces his new business venture, DHT Consulting. Takeaways: Always Be Grateful and Humble: Successful leadership involves maintaining gratitude and humility. Recognize your achievements but stay grounded, appreciating the opportunities and the people around you.Spend Extra Time for Quality: Ensure your team dedicates the necessary time to deliver quality work. Spending an extra five minutes to ensure customer satisfaction can significantly impact your reputation and success.Reputation is Everything: A good reputation opens doors and creates opportunities. Encourage your team to always put their best foot forward and prioritize building a positive professional image.Stay Ahead of Technology: Keep up with technological advancements in your field. Continuous learning and sharing this knowledge with your team can give your organization a competitive edge.Consult with Those on the Ground: Incorporate feedback from the people who will be using or maintaining new systems or processes. Practical insights from the field can often highlight potential issues overlooked in theoretical designs.Project Shutdown Planning: Effective shutdown planning requires thorough coordination with all stakeholders. Proper scheduling and communication can prevent disruptions and ensure smooth project execution.Focus on Training and Education: Invest in ongoing training and education for your team. Hands-on learning and regular refreshers can build confidence and expertise, contributing to overall organizational success.Quote of the Show:“Nothing's going to happen overnight. You have to work at it and you have to get to those doors and open those doors for yourself.” Links:LinkedIn: https://www.linkedin.com/in/anthony-burkeJLL Website: https://www.us.jll.com/ Shoutouts: DHT Consulting Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com