63. Be a painkiller AND a vitamin, w/Clara Shih (Hearsay Systems)

Masters of Scale

Jul 28 2020 • 33 mins


Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned in the early years of her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. And in doing so, she learned a secret to scale: Solve your customers’ urgent needs now ... while looking ahead to their future wishlists. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (MyImprov driving school).

Read a transcript of this interview at: https://mastersofscale.com/clara-shih/

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