The Voice of Customer Experience: Gerry Brown and Louise Walsh

Customer Engagement Examples of Excellence

Apr 3 2024 • 31 mins

In this episode of The Voice of Customer Experience, Gerry Brown is joined by Louise Walsh, Chief Customer Contact Officer at Utilita Energy. Utilita formed in 2003, is the UK’s first and only specialist Pay As You Go Smart Energy supplier, whose mission is to offer consumers better service and a fairer deal. Louise has been with Utilita for over 12 years in a variety of increasingly important customer facing roles. In this podcast she talks about delivering “Tech with integrity” and shares her experiences and passion for helping customers and inspiring colleagues to deliver on that promise every day in an often challenging and emotional contact centre environment.