Call Center Mania: KPIs, Outbounding and Management

From the Yellow Chair

Jun 14 2022 • 46 mins

In the Lemonade stand this week, we have special guest Sarah Vest!
Sarah is the Call Center Manager for McWilliams & Son Heating, Air & Plumbing.

We discuss KPI's, best practices, and all things empowering for your call center team.  From defining what makes up a call center to learning powerful ways to track success, Sarah brings the knowledge to the Lemonade Stand for this impactful episode.

After listening to this episode you will learn:

  • What makes a Call Center
  • How to measure success in the Call Center
  • Outbounding tactics and best practices
  • Training a top-tier Call Center Team

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We'll see you next time, Lemonheads!