In the Lemonade stand this week, we have special guest Sarah Vest!
Sarah is the Call Center Manager for McWilliams & Son Heating, Air & Plumbing.

We discuss KPI's, best practices, and all things empowering for your call center team.  From defining what makes up a call center to learning powerful ways to track success, Sarah brings the knowledge to the Lemonade Stand for this impactful episode.

After listening to this episode you will learn:

• What makes a Call Center
• How to measure success in the Call Center
• Outbounding tactics and best practices
• Training a top-tier Call Center Team

If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?

We'll see you next time, Lemonheads!