Jan 10 2025
AI Is Changing Customer Success Forever
Is traditional customer feedback collection dead? Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities.Say goodbye to outdated, long-form surveys and discover how AI can deliver dynamic, personalized feedback while driving strategic growth for your business. Click here to watch the interview on YouTube!ππππππππππ - AI-powered surveys increase customer engagement by providing dynamic, personalized feedback in real-time, improving the overall customer experience.- AI helps boost revenue by identifying upsell opportunities throughout the customer journey, not just at renewal times.- AI-driven efficiency allows CS teams to focus on strategic initiatives, as the AI handles routine tasks like follow-ups and feedback analysis.πππππ πππ πππππLihong Hicken, CEO of TheySaid, is a visionary leader known for creating new categories and leveraging technology, data, and experimentation to solve complex problems. With a focus on collaboration, clarity, and customer-centric innovation, she leads her team to rapid growth and mutual success.π You may connect with Lihong via LinkedInππππ
ππ ππππππ₯ Watch: Why You Need NPS Surveysπ₯ Watch: Improve Customer Surveys!β¬ Download: Customer Value Journey Map TemplateβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈ Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here βΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈ π Visit our Website - CSM Practiceπ Sign up for our Newsletter