Mar 31 2021 • 27 mins

In this episode, we receive a rare, inside view of how hotel leaders used grit, ingenuity, communication, and teamwork to pull through a national shutdown and lead their teams to resilience, reopening and recovery. Our guest is the incomparable Mary Rogers, award-winning VP and GM of the iconic and legendary Fontainebleau Miami Beach hotel and resort. We learn about the transformational impact of empathetic leadership, the unique collaborative spirit of the hospitality industry (yielding innovation and continuity), and why we need travel, leisure, and hospitality experiences to nourish our souls and connect us with friends and family.  This story of endurance, innovation and leadership is a heartwarming testament to the human spirit and an inspiring, hopeful message in a post-pandemic world.