The Happy Practice

Weave

Behind every successful practice is a unique way of doing things. Meet the dentists, optometrists, veterinarians, doctors and their office managers, staff, and specialists who know how it's done. Take a page out of their playbook to create & maintain a happy practice. read less
BusinessBusiness

Episodes

Insights on Best Practices for HR: Creating Exceptional Work Experiences with Dallin Baker
2d ago
Insights on Best Practices for HR: Creating Exceptional Work Experiences with Dallin Baker
In This Episode: In this episode of the Happy Practice podcast, we welcome Dallin Baker, Weave’s People Experience Manager, to discuss best practices for people management and the importance of creating great work experiences for employees. The conversation covers Dallin’s unique professional journey, the significance of effective onboarding, the impact of personal connections in the workplace, and strategies for maintaining a positive company culture. Guest: Dallin Baker is the People Experience Manager at Weave, where he leverages his diverse background in support, and training to enhance the employee experience. Dallin is passionate about creating enriching experiences that foster positive company cultures. Key Points & Highlights: Dallin discusses the importance of a strong onboarding process, emphasizing the need for continuous support and connection from the moment a new hire signs their offer letter. Dallin talks about the evolution of Weave’s core values and how maintaining a positive company culture involves continuous efforts to align these values with daily operations. Addressing common misconceptions about HR, Dallin highlights the dual responsibility of HR to both the business and its employees, and the importance of listening with the intent to understand. Learn More About Weave: Curious about how Weave can transform your practice? Visit⁠⁠⁠ ⁠getweave.com⁠⁠⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram:⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠ Pinterest: ⁠@getweave⁠ YouTube:⁠⁠⁠ ⁠@weavecommunications⁠⁠⁠⁠ TikTok:⁠⁠⁠ ⁠@getweave⁠⁠⁠⁠LinkedIn:⁠⁠⁠ ⁠Weave⁠⁠⁠⁠ Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠⁠⁠ ⁠Sign up here⁠⁠⁠⁠.
Thriving in Today's Healthcare Economy: Strategies from Dr. Hendrik Lai and Genevieve Poppe
Jun 28 2024
Thriving in Today's Healthcare Economy: Strategies from Dr. Hendrik Lai and Genevieve Poppe
In This Episode: In this episode of the Happy Practice, host Adam Sierra is joined by Dr. Hendrik Lai and Genevieve Poppe to discuss the economic state of healthcare. They explore the resilience of the healthcare industry, the challenges and opportunities for private practices, and best practices for thriving in the current economic climate. The conversation also covers staffing dynamics, effective business strategies, and preparing for practice transitions. Guests: Dr. Hendrik Lai is a seasoned dentist, practice owner, private equity advisor, and global business leader. He offers invaluable guidance to doctors navigating their dual roles as healers and business owners, helping them achieve sustainable growth and build rewarding businesses. Genevieve Poppe has over 20 years of experience in the dental industry and is a leading figure in dental practice management. She is the founder of Poppe Practice Management and a former manager of a seven-location practice group, providing expert insights into practice management and growth. Key Points & Highlights: Dr. Lai and Genevieve discuss the fundamental business practices that make up a successful practice. Key practices such as attracting new patients, ensuring treatment acceptance, and maintaining patient relationships are essential for thriving in healthcare. We discuss the importance of aligning strategy, tactics, and operations to navigate economic uncertainties effectively. Our guests explain that practices must first set a clear vision of where they want to go, which informs their mission—what they do and who they serve.  Both guests stress the importance of having a clear plan and timeline for selling a practice to maximize its value. They advise against waiting until exhaustion to sell and highlight the benefits of preparing early.  Learn More About Weave: Curious about how Weave can transform your practice? Visit⁠⁠ ⁠getweave.com⁠⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram:⁠⁠ ⁠@getweave⁠⁠⁠ Pinterest: @getweave YouTube:⁠⁠ ⁠@weavecommunications⁠⁠⁠ TikTok:⁠⁠ ⁠@getweave⁠⁠⁠LinkedIn:⁠⁠ ⁠Weave⁠⁠⁠ Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠⁠ ⁠Sign up here⁠⁠⁠.
Leveraging Technology and AI to Elevate Your Practice with Dr. Matt Nejad
Jun 5 2024
Leveraging Technology and AI to Elevate Your Practice with Dr. Matt Nejad
In This Episode: In this episode of the Happy Practice, we sit down with Dr. Matt Nejad, a leading cosmetic and biomimetic dentist based in Beverly Hills, California. We discuss Dr. Nejad's journey into dentistry, his dedication to precision, and the transformative role of technology and AI in healthcare practices. Dr. Nejad shares his insights on building a successful practice through continuous improvement and patient-centered care. Guest: Dr. Matt Nejad is a cosmetic and biomimetic dentist practicing in Beverly Hills, California. He is a fellow of the Academy of Biomimetic Dentistry and serves as a scientific advisor, mentor, and trainer for other dentists through the Nejad Institute for Biomimetic Dentistry. Known for his dedication to precision and quality, Dr. Nejad is considered one of the top opinion leaders in the dental industry. Key Points & Highlights: Dr. Nejad discusses the Kaizen approach and how small, incremental changes can lead to significant improvements in practice quality and efficiency.AI is revolutionizing the healthcare industry by enhancing diagnostic accuracy, improving patient communication, and streamlining restorative procedures. Dr. Nejad explains how AI can act as an extra set of hands, augmenting the capabilities of healthcare professionals.Dr. Nejad advises practitioners to focus on core values and quality rather than immediate financial success, highlighting the importance of investing in yourself and building a reputation based on excellence. Learn More About Weave: Curious about how Weave can transform your practice? Visit⁠ ⁠getweave.com⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram:⁠ ⁠@getweave⁠⁠ TikTok:⁠ ⁠@getweave⁠⁠ YouTube:⁠ ⁠@weavecommunications⁠⁠ LinkedIn:⁠ ⁠Weave⁠⁠ Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠ ⁠Sign up here⁠⁠.
Revolutionizing Veterinary Care: Insights from Steve Dale on Animal Behavior
May 28 2024
Revolutionizing Veterinary Care: Insights from Steve Dale on Animal Behavior
In This Episode: In this episode of the Happy Practice Podcast we welcome Steve Dale, a renowned animal behavior consultant. We delve into Steve's extensive career, discussing his early influences, the transition to focusing on animal behavior, and his contributions to the Fear Free movement. The episode explores best practices for veterinary professionals, humane training methods, and the importance of addressing both the physical and emotional well-being of animals. Guest: Steve Dale is a certified animal behavior consultant who has made significant contributions to the field of veterinary behavior. He travels globally to speak at veterinary and animal welfare conferences and hosts multiple radio shows. Steve has appeared on major TV networks such as the Oprah Winfrey Show and Good Morning America. He has authored and contributed to several books aimed at both veterinary professionals and pet owners. His website, stevedale.tv, serves as a comprehensive resource for pet behavior and welfare. Key Points & Highlights: Steve discusses his first job at the Lincoln Park Zoo in Chicago and how his father’s love for animals inspired his passion for animal welfare.Insightful stories about his interactions with renowned figures like Jane Goodall and Birute Galdikas, highlighting their contributions to the field.Steve elaborates on the Fear Free initiative, its goals to reduce fear, anxiety, and stress in animals during veterinary visits, and its widespread adoption. Learn More About Weave: Curious about how Weave can transform your practice? Visit⁠ ⁠getweave.com⁠⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram:⁠ ⁠@getweave⁠⁠ TikTok:⁠ ⁠@getweave⁠⁠ YouTube:⁠ ⁠@weavecommunications⁠⁠ LinkedIn:⁠ ⁠Weave⁠⁠ Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice.⁠ ⁠Sign up here⁠⁠.
Scaling Success: Dr. Chad Fleming's Blueprint for a Thriving Practice
May 22 2024
Scaling Success: Dr. Chad Fleming's Blueprint for a Thriving Practice
In This Episode: In this episode of the Happy Practice Podcast, Dr. Chad Fleming, CEO of Wichita Optometry, shares his journey from aspiring eye doctor to successful practice owner. The conversation covers his early ambitions, strategic decisions, the importance of culture, and advice for aspiring healthcare professionals. Learn from his valuable insights into the challenges and rewards of owning a healthcare practice.  Guest: Dr. Chad Fleming graduated from Northeastern State University, Oklahoma College of Optometry in 2002 and is now the CEO of Wichita Optometry, a nine-doctor, five-location practice in Wichita, Kansas. Beyond his work in optometry, Dr. Fleming has served as a consultant for several companies and is the founder of Optometry CEO and Partners in Profit. He has been featured in numerous professional journals including The Wall Street Journal. Key Points & Highlights: The emphasis on culture and communication within healthcare, contributing to patient satisfaction and staff engagement. Dr. Fleming’s advice for aspiring healthcare professionals to be patient, have a clear vision, and prepare thoroughly for future opportunities. Insights into the current strategy at Wichita Optometry, focusing on maximizing efficiency and synergy among multiple locations. Learn More About Weave: Curious about how Weave can transform your practice? Visit ⁠getweave.com⁠ to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: ⁠@getweave⁠ TikTok: ⁠@getweave⁠ YouTube: ⁠@weavecommunications⁠ LinkedIn: ⁠Weave⁠ Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. ⁠Sign up here⁠.
Empowering Communities Through Eye Care with Dr. Adam Ramsey
Apr 12 2024
Empowering Communities Through Eye Care with Dr. Adam Ramsey
In This Episode: In this episode, we sit down with Dr. Adam Ramsey, an inspiring leader in optometry, based in Southern Florida. Dr. Ramsey shares his journey from aspiring to a practice owner and how he reimagined patient care. The conversation delves into the nuances of starting and managing a healthcare practice, enhancing patient experience, and the broader impacts of providing compassionate employment. Dr. Ramsey also discusses the importance of work-life balance in healthcare and how he supports his staff both professionally and personally. Guest: Dr. Adam Ramsey is an influential figure in healthcare, specializing in optometry for over a decade in Palm Beach, Florida. He is the author of Play Chess Not Checkers: The Practical Guide to Warm Start Your Practice and a world-class speaker known for his innovative approach to patient care. As a successful practice owner, Dr. Ramsey has focused on creating a unique and fulfilling experience for both his patients and staff, demonstrating the profound impact of thoughtful leadership in healthcare. Key Points & Highlights: Insightful details about how Dr. Ramsey's practice directly benefits his staff and their families, illustrating his deep commitment to his team's well-being and personal growth. Reflections on the challenges of healthcare staffing and retention, with Dr. Ramsey providing practical advice on creating a supportive and motivating workplace environment. Dr. Ramsey shares his reasons for founding his own practice, focusing on gaining full control over the patient experience to underscore the significance of autonomy in healthcare. Learn More About Weave: Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: @getweave TikTok: @getweave YouTube: @weavecommunications LinkedIn: Weave  Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
Building a Community Centered Practice with Dr. Kevin Gee
Apr 12 2024
Building a Community Centered Practice with Dr. Kevin Gee
In This Episode: Dr. Kevin Gee, a distinguished optometrist from Houston, joins the conversation to share his journey and insights into the world of optometry.We delve into Dr. Gee's journey from his early days influenced by his pharmacist father, through his experiences in different medical settings, to ultimately opening and running his successful private practice. The discussion covers a wide array of topics including the challenges of starting a practice, the importance of community engagement, technological advancements in optometry, and the personal values that guide Dr. Gee’s professional life. Guest: Dr. Kevin Gee is an accomplished optometrist and a native of Houston. He holds a Bachelor of Science in Biology and a Doctorate of Optometry, both from the University of Houston. Dr. Gee is deeply involved in the optometric community, has held leadership roles, and is recognized for his contributions to the field. He specializes in refractive surgery and cataract care and serves as an assistant clinical professor at the University of Houston College of Optometry. Outside his professional life, he enjoys Houston athletics, collecting writing instruments, and playing the saxophone. Key Points & Highlights: Dr. Gee shares the strategies and philosophies behind his successful private practice, emphasizing the importance of investing in people—patients, staff, and community members alike. A detailed look at how Dr. Gee keeps his practice at the cutting edge with new technologies, enhancing patient care and office efficiency. Discussion on maintaining a motivated staff and the innovative approaches to keep them engaged and satisfied. Learn More About Weave: Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: @getweave TikTok: @getweave YouTube: @weavecommunications LinkedIn: Weave  Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
Navigating Entrepreneurship in Healthcare with Dr. Kevin Semma
Apr 12 2024
Navigating Entrepreneurship in Healthcare with Dr. Kevin Semma
In This Episode: In this episode, host Adam Sierra talks with Dr. Kevin Semma, an accomplished optometrist and entrepreneur. Dr. Semma shares his journey from aspiring medical student to establishing his own optometry practice, Maple Eye Care and Eyewear, in Bloomfield Hills, Michigan. The discussion revolves around the challenges and triumphs of starting a practice from scratch, the entrepreneurial spirit, and the integration of retail aspects into the healthcare profession. Guest: Dr. Kevin Semma is a distinguished optometrist who graduated with honors from Nova Southeastern University College of Optometry. As the founder of Maple Eye Care and Eyewear, he specializes in concierge primary care, ocular disease, surgical co-management, and contact lenses. Dr. Semma is passionate about inspiring others to start their practices and is well-versed in leveraging the latest technology to enhance patient care. Key Points & Highlights: Dr. Semma discusses his initial plan to enter medical school, his challenges with the MCAT, and the pivot to optometry which opened new entrepreneurial avenues. Insights into Dr. Semma's decision to open his own practice, influenced by his background working in his father's business and the desire to merge clinical practice with business ownership. Dr. Semma shares the daunting aspects of starting a practice, such as securing financing, choosing a location, and the realities of building a customer base in a competitive market. Learn More About Weave: Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: @getweave TikTok: @getweave YouTube: @weavecommunications LinkedIn: Weave  Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
From Bankruptcy to Brilliance: Secrets to Practice Success with Dr. Mark Hyman
Apr 12 2024
From Bankruptcy to Brilliance: Secrets to Practice Success with Dr. Mark Hyman
In This Episode: In this episode we chat with Dr. Mark Hyman, a dentist with an impressive 32-year career as a private practice owner, an internationally recognized speaker, and an influential figure in the dental community. The conversation covers a wide range of topics, from the importance of team alignment and communication within dental practices to the impactful strategies Dr. Hyman employed to transform his practice into one of the top producing practices in the country. The episode is filled with practical advice, humorous anecdotes, and inspirational insights on creating a happy and successful dental practice. Guest: Our guest, Dr. Mark Hyman, is a renowned figure in the field of dentistry with over three decades of experience running a high-producing private practice. He has made significant contributions as an international speaker since 1999 and is celebrated as a top key opinion leader in the dental industry. Dr. Hyman also serves as an adjunct professor and special assistant to the office of the dean at the UNC Adams School of Dentistry, where he shares his wealth of knowledge and experience with the next generation of dental professionals. Key Points & Highlights: Dr. Hyman shares his journey of buying a bankrupt practice in 1986 and transforming it into a top-producing dental practice through vision, effective communication, and a commitment to continuous education and team development. Insight into the power of hiring for attitude over skill and the importance of building a team aligned with the practice's vision, resulting in remarkable team retention and practice success. Dr. Hyman's approach to patient care, emphasizing the importance of understanding patients' desires and goals for their health and creating a tailor-made experience that exceeds expectations. Learn More About Weave: Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: @getweave TikTok: @getweave YouTube: @weavecommunications LinkedIn: Weave  Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
Connection and Customer Experience with Debra Nash
Apr 12 2024
Connection and Customer Experience with Debra Nash
In This Episode: We sit down with Debra Nash, an influential consultant and speaker, as she shares her wealth of experience in building successful dental practices. The conversation navigates the essential role of technology in enhancing patient communication, the art of garnering positive reviews, and the profound impact of practice culture and patient experience on building a strong and thriving practice. Guest: Debra Nash is renowned for her contributions to dental education and her passion for making a difference in people’s lives. With a career spanning several decades, she has earned the distinction of being the second woman and first non-dentist to receive the Gordon Christensen Outstanding Lecture Award. As the leader of the Nash Institute of Dental Learning and the president-elect of the American Academy of Dental Practice, Debra’s insights are rooted in her extensive experience and her innovative approach to dental practice management. Key Points & Highlights: Debra discusses the pivotal role of technology in facilitating around-the-clock communication with patients. She emphasizes that "accessibility" is key to maintaining a strong practice and patient retention.  At the heart of the discussion is the concept of "culture" within a dental practice. Nash believes that a strong, patient-centered culture, supported by intentional communication and a focus on the patient experience, is foundational to building a successful practice. "Culture is what drives the practice. It's what makes us move," she explains. A motivational tip from Nash focuses on the value of spending more time with patients to enhance treatment acceptance and patient loyalty. She advocates for no shortcuts in patient care. Learn More About Weave: Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: @getweave TikTok: @getweave YouTube: @weavecommunications LinkedIn: Weave  Happy Practice Newsletter: Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.
Leveraging Technology for Efficiency and Growth with Erika Pusillo
Apr 12 2024
Leveraging Technology for Efficiency and Growth with Erika Pusillo
In This Episode: This episode of the Happy Practice delves into the critical role of technology in enhancing the operations of modern dental practices. The conversation highlights the challenges dental practices face, the transformative impact of digital tools on efficiency, staff satisfaction, and patient care. Erika Pusillo, from Spodak Dental Group, shares her experiences and strategies in optimizing dental practice operations through innovative technology, emphasizing the importance of team adaptation and engagement in the digital age. Guest: Erika Pusillo leads a team at Spodak Dental Group, a bustling, multi-specialty dental practice. Her innovative management style focuses on using technology to improve practice operations, making her an influential figure in setting new operational standards in the dental industry. Erika's leadership has been pivotal in her practice's success, showcasing the importance of modern technology in enhancing patient and staff experiences. Key Points & Highlights: The discussion begins with an exploration of the critical role technology plays in advancing dental practice operations, highlighting Erika's firsthand experiences with implementing digital tools at Spodak Dental Group. A key statistic is shared, noting that 83% of staff who use new front office technology report growth in their practice, underlining the importance of technology in modernizing patient and team communication and improving overall efficiency. Erika outlines strategies for successfully integrating new technologies into dental practices, including assessing the practice's unique needs, addressing the most pressing issues first, and securing staff buy-in through clear communication and comprehensive training. Learn More About Weave: Curious about how Weave can transform your practice? Visit getweave.com to discover more about our all-in-one experience platform and how we can help you deliver a better healthcare experience - every practice, every patient, every interaction.  Stay Connected: Don't miss out on more Happy Practice! Follow us on social, where we share ideas, best practices, and insights from industry experts. Connect with us to be part of the Happy Practice Community. Instagram: @getweave TikTok: @getweave YouTube: @weavecommunications LinkedIn: Weave  Happy Practice Newsletter:Join our community of professionals and sign up for the Happy Practice Newsletter. Get access to exclusive tips, tricks, and industry insights designed to help you build a happier, more successful practice. Sign up here.