The Customer is NOT Always Right!

Let's Talk About CEX! The Customer and Employee Experience

Apr 7 2022 • 32 mins

“What?!!!” was my reply when my guest, Treasa Edmond, best-selling, nonfiction ghostwriter, content strategist, and podcaster, and I were in a friendly and heated discussion about the customer/client experience (CX).  Treasa holds nothing back in this episode, which can also be titled, “You’re the Expert!” or “You Just Don’t Like the Word ‘Wrong!’” If you’re a solopreneur, business owner, or C-Suite executive, or you find yourself being bulldozed by your clients, and may have bouts of imposter syndrome, sit back and listen to Treasa’s wisdom and experience. And, as always, make sure you listen at the end as I share Part 2 of the story and reveal who the business is.

Connect with Treasa on social media!

Instagram: @thewritingmindset

Twitter: @treasae and @bossresponses

Join her on Facebook at