Decoded by Threado

Threado

Welcome to Decoded by Threado where we chat with founders, support and community leaders. We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building. Together, we dissect, decode, and dive deeper into how they had successfully built stellar teams before and/or building them now. We are building an exclusive community for founders, support and community leaders. Join - https://www.threado.com/community read less
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Episodes

Scott Tran - The philosophy of building a community first and business second!
Sep 1 2023
Scott Tran - The philosophy of building a community first and business second!
About the Guest -  Scott Tran is the founder of Support Driven, a community of customer support professionals. Before building this world-class support-driven community, Scott worked as a developer for a start-up in San Francisco where part of his job was to answer customer inquiries. About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders. Timestamps00.00 - Introduction to the podcast & our guest Scott, Founder of Support Driven03.03 - Why Scott built Support Driven06.04 - The idea behind building the community and not a newsletter08.11 - The early days of bringing the first users to the community16.52 - Monetizing the community through conferences19.37 - Community initiatives in the first six to twelve months24.01 - Tips for the early days of building a community27.25 - The professional support that the members receive from the community31.14 - The philosophy of building a community first and business second41.03 - Companies doing great support and why48.32 - Skills and qualities that every support professional must have51.58 - Tips for hosting a large-scale conference59.14 - Advice on approaching sponsorships and converting them01.01.10 - Scott's support strategy for the community01.08.38 - Outro to the podcast Where to find Scott Tran  - https://www.linkedin.com/in/scott-tran-188815a3/ Where to find Sharath - https://twitter.com/5harath?s=20
Marjorie Anderson - Why is community strategy so important in company building!
Aug 10 2023
Marjorie Anderson - Why is community strategy so important in company building!
About the Guest - Marjorie is a community strategist with experience in building large-scale global communities. She is currently working as Director of Community at Exos a network of coaches that will steer people in the right direction. Prev she was at Product School and worked for 14+ yrs at Project Management Institute where she led a community. She also founded Community by Association a platform that offers various services to professionals focusing on building communities at non-profits.  About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Community Champs, a tight-knit community of world-class community leaders. Timestamps00.00 - Introduction to the podcast & our guest Marjorie Anderson02.24 - How should community managers think from a product lens13.55 - What are certain frameworks that are suggested for community builders17.49 - Building communities strategically29.28 - Essential takeaways for community builders working with product teams35.44 - How to design a community strategy and measure ROI38.54 - Things to avoid while designing a strategy40.49 - Difference in building online and offline communities52.29 - Closing thoughts for community builders53.00 - Outro to the podcast Where to find Marjorie Anderson   - https://www.linkedin.com/in/marjorie-anderson-she-her/ Where to find Sharath - https://twitter.com/5harath?s=20