In the dynamic world of brand marketing, integrating the voices of consumers is not just a best practice — it's a necessity. In this episode, Jen Belcastro and Bill Southard explain why listening to the consumer is crucial for brand success. They discuss how understanding consumer behavior, preferences, and emotional connections can lead to more effective marketing campaigns and business strategies. Consumer research is an investment that can save companies from costly missteps and ensure they remain responsive to market changes and consumer needs. This ongoing and adaptive process is not a one-time effort but a continual practice that sustains brand relevance and drives continuous improvement. Jen advocates for starting small to win stakeholder buy-in for consumer research. This could involve initial stakeholder interviews to identify gaps and build a case for wider research, demonstrating the value through incremental insights. Key Takeaways Putting people at the heart of marketing strategies helps to build strong emotional connections with the brand. Identifying the correct target audience is crucial; often, companies have assumptions that may not be accurate. Consumer research, even on a small scale, can reveal vital insights that lead to better product and marketing decisions. Tracking brand performance and consumer behavior year-round is essential for ongoing success and adjustment in strategies. About the Guests Jen Belcastro is Founder & President of Escalate Strategies. She has spent over 20 years as a Consumer Insights & Brand Strategist at mid to large corporate agencies, serving clients from multiple verticals (B2C and B2B). She has a depth of experience in both qualitative and quantitative methodologies with a particular passion around helping clients grow winning brands that truly make the world a better place. After witnessing how typical big company challenges — high overhead, politics, bureaucracy, complex staffing models, and employee burnout — were to the direct detriment of the clients they claim to serve, she founded Escalate Strategies to offer clients direct access to her senior-level experience, entrepreneurial creativity, and laser focus on strategically impactful results. Bill Southard is founder and CEO of Southard Communications, a firm he founded in 1994. Under his leadership, Southard Communications has shown significant growth across a number of market segments. Headquartered in New York City, the firm has executed successful public relations, digital marketing and communications and social media campaigns for a wide range of B2B and B2C companies, for several of which the agency has been recognized with industry awards. Southard has four decades of experience in the public relations industry. Prior to founding his current firm, he was executive vice president/general manager of Dorf & Stanton Communications, an agency that was sold in 1989 to Shandwick. The agency has worked on a number of iconic brands in the toy and game space including Etch a Sketch, LeapFrog, The Elf on the Shelf, Pound Puppies and Slinky, to name a few. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing...

Lauren Reed-Williams has a passion for creating PR campaigns that not only drive business success but also make a meaningful difference in the community. In this episode, she discusses the significance and impact of cause marketing in today’s business landscape.Lauren emphasizes that cause marketing should not be seen as an either-or alternative to traditional marketing tactics but rather as an additional layer that enhances the overall strategy. She highlights the importance of genuine passion and alignment with the cause, noting that authenticity is critical for the success of these campaigns. Lauren also provides a detailed checklist for evaluating potential cause marketing partners, covering key aspects such as online presence, cross-promotional opportunities, alignment of core values, and measurement of success. Key Takeaways Authenticity in cause marketing is crucial for its success; both the company and the cause should benefit. Effective cause marketing campaigns can be conducted by businesses of any size, from small local companies to large national brands.Measurement of cause marketing efforts should be as rigorous and detailed as traditional marketing campaigns, incorporating tangible and intangible metrics. About the Guest Lauren Reed is CEO and founder of REED, a full-service public relations and marketing agency in Nashville, TN. With over a decade of experience in the industry, her passion lies in the psychology of communications and marketing, with a particular interest in cause marketing. Under her leadership, Reed PR has developed innovative campaigns that resonate deeply within both the local community and broader markets.Lauren earned her Accreditation in Public Relations (APR) designation in 2010 and is a member of the Entrepreneurs’ Organization, Women Presidents’ Organization, former president of PRSA Nashville and recipient of the PRSA Nashville 2011 Mercury Award, which recognizes the top young PR professional in the Nashville market. Most recently, Lauren was named to the Nashville Business Journal’s 40 Under 40 and its Most Admired CEO list in 2018, 2019, 2020 and 2021. REED PR was also named one of the Business Journal’s Best Places to Work.Even with all of her awards and the tremendous work she has done, she still says one of her greatest professional accomplishments was creating REED PR’s Be The Good program, which reserves a portion of the agency’s revenue to provide travel grants to individuals who want to do volunteer or mission work at home or abroad.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is

Nick Leighton returns to the podcast to discuss the evolving landscape of Generative AI and its impact on marketing and public relations.Gen AI represents a significant departure from traditional content creation methods, harnessing algorithms to generate original content based on learned patterns from data.We discuss the rapid growth of Gen AI, challenges and risks associated with its use, the importance of transparency, and the need for ethical responsibilities in leveraging this innovative technology effectively.Nick aptly characterizes Gen AI as a valuable "co-pilot" for professionals, emphasizing its role in generating fresh ideas, localized content, and innovative storytelling. By leveraging Gen AI as a creative partner, PR professionals can unlock new possibilities and expand their content horizons. Key Takeaways Gen AI refers to a class of artificial intelligence designed to generate new content based on learned data patterns. Gen AI serves as a valuable co-pilot, aiding professionals in content creation, localization, and idea generation. Businesses must be transparent about using Gen AI and ensure content quality and authenticity. PR professionals should familiarize themselves with Gen AI basics, experiment with tools, and prioritize ethics and responsibility in its use. Staying informed about Gen AI developments is crucial in navigating this rapidly evolving field. About the Guest Nick Leighton is the founder and CEO of NettResults International Public Relations, an award-winning Middle East-based public relations agency launched in November 1999 with offices in Dubai, Abu Dhabi, Jeddah, and California. He has over 30 years of experience in media relations and marketing and has lived and worked in the United States, Western Europe, Eastern Europe, and the Middle East. He has represented the public image of Fortune 500 companies, some of the largest non-profit organizations in the world, political parties, and members of royalty. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” or “Subscribe” to the show: https://prgnpodcast.com/listenNeed to hire a PR firm?...

In the world of change management, having a well-crafted narrative is essential for guiding leaders and employees through times of transition. Marjaana Toiminen, Head of Change Management at Ellun Kanat, emphasizes the importance of a change narrative that is aligned with the leadership team and resonates with all staff members. This narrative serves as a roadmap for understanding why change is necessary, what the current situation entails, and what the vision for the future looks like. It is a tool that helps leaders communicate effectively and provide a sense of empathy and hope during turbulent times.Change cannot be dictated from the top down; it must involve input and participation from all levels of the organization. Managers play a crucial role in facilitating this process by engaging in dialogue, answering questions, and involving staff in the planning and implementation of change initiatives. Marjaana discusses the importance of creating opportunities for staff to have a say in their work environment and influence the changes that affect them.Key Takeaways Leaders must prioritize communication skills and develop a cohesive change narrative to guide their teams through change initiatives. Effective change management involves proactive preparation, alignment among leadership, and authentic communication that resonates with employees. Involving managers in the change process, fostering dialogue, and showing empathy are key elements of successful change management efforts. Change management requires a strong, aligned narrative that is communicated effectively across all levels of an organization. A good change narrative should include background information, news about current happenings, authentic empathy, and a vision for the future. About the Guest Marjaana Toiminen is a partner and Head of Change Management at Ellun Kanat, a full service communications agency in Helsinki, Finland. Previously she worked as a managing director in a media company for 8 years. Prior to that she was an editor-in-chief for 10 years. Marjaana's main focus is facilitating strategies and change programs for companies and the public sector. She is interested in future foresight practices, companies' ability to change and adapt towards future as well as the possibility of individuals to find their potential in the disruption of work.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other...

In response to changing demand, public relations agencies must continuously evolve their service offerings to meet client needs. They must adapt to new market dynamics and emerging trends to remain competitive. In this episode, Bill Southard explains that PR professionals are increasingly being seen as key strategic counselors to clients, rather than just media relations experts. Clients today want to work with a partner that helps them build their business, which includes enhancing their corporate reputation but also supporting sales and growth. Bill argues that PR firms need to position themselves as strategic partners, capable of providing a range of services beyond traditional media relations. The convergence of traditional PR functions with digital marketing presents a unique opportunity for agencies to expand their service offerings and drive business growth for clients. By offering expertise in new areas, agencies can deliver comprehensive solutions that directly impact a client's bottom line. This strategic approach not only enhances the value proposition for clients but also enables agencies to stay competitive in a rapidly evolving industry landscape. Agencies can expand their capabilities either through internal expertise or strategic partnerships with external providers. This flexibility allows them to offer a comprehensive suite of services, ranging from traditional PR and media relations to product development, research, product sourcing, social media, influencer marketing, digital advertising, e-commerce optimization, including Amazon and beyond. By embracing a holistic approach to communications and brand building, PR professionals can cultivate long-term relationships with clients and position themselves as indispensable partners in driving sustainable business success. Key Takeaways PR agencies can be strategic business partners, focused on driving sales and business growth for clients. Understanding business goals and aligning PR strategies to contribute to overall business objectives is crucial for agency success. Expanding service offerings, such as Amazon optimization and paid digital campaigns, enhances agency capabilities in supporting client needs. Building brand reputation, awareness, and trust through PR efforts is essential for sustainable business success in the long run. About the Guest Bill Southard is founder and CEO of Southard Communications, a firm he founded in 1994. Under his leadership, Southard Communications has shown significant growth across a number of market segments. Headquartered in New York City, the firm has executed successful public relations, digital marketing and communications and social media campaigns for a wide range of B2B and B2C companies, for several of which the agency has been recognized with industry awards. Southard has four decades of experience in the public relations industry. Prior to founding his current firm, he was executive vice president/general manager of Dorf & Stanton Communications, an agency that was sold in 1989 to Shandwick. The agency has worked on a number of iconic brands in the toy and game space including Etch a Sketch, LeapFrog, The Elf on the Shelf, Pound Puppies and Slinky, to name a few.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital...

In a world inundated with controversy, the age-old adage of "silence is golden" no longer holds true. The role of PR professionals is evolving to not only manage crises but also to companies on when and how to address contentious topics. In this episode, Abbie Fink explains that the key to navigating turbulent times lies in aligning organizational values with communication strategies. The decision to speak out on contentious issues requires careful consideration and alignment with core principles.Key Takeaways Authenticity and alignment with organizational values are crucial when deciding whether to make public statements on controversial topics. PR professionals should create a supportive environment for diverse opinions within organizations to facilitate respectful dialogue. Businesses must be prepared to face both support and criticism when taking a stand on contentious issues. Thoughtful consideration and discussion are essential before addressing controversial topics, ensuring employees' voices are heard and respected.Standing by statements with confidence and integrity is key to navigating the complexities of media polarization and public opinion. About the Hosts Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. Adrian McIntyre, PhD is a cultural anthropologist, media personality, and internationally recognized authority on communication and human connection. He delivers engaging keynote speeches and experiential culture-shift programs that train executives, managers, and teams to communicate more effectively and connect on a deeper level by asking better questions and telling better stories.PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” or “Subscribe” to the show: https://prgnpodcast.com/listenNeed to hire a PR firm? Leading a business effectively in today's fast-paced world requires expert guidance and a strong communications strategy. No matter where you do business, PRGN has a member agency in your region with the deep industry expertise, international experience, and local market knowledge you need to connect with your target audience and achieve your goals. Find a PR firm near you »

In May 2024, members of the Public Relations Global Network gathered in Hong Kong for their Spring Conference. In this episode, outgoing PRGN President Andy See from Malaysia, Hong Kong member and conference host Joanne Chan, and PRGN's Executive Director Gábor Jelinek share some insights and takeaways from the conference. They discuss the significance of hosting the conference in Hong Kong, the benefits of in-person interactions with members of a global network, the region's growth potential, the role of Hong Kong as a bridge connecting China to the world, and the valuable insights gained from panel discussions on topics such as social media trends in the Asia-Pacific region, crisis management, Web3. By harnessing the collective expertise and diverse perspectives of PRGN members, the network is primed to navigate emerging trends, drive innovation, and unlock new possibilities for business growth and collaboration on a global scale. Additional Resources S4 E1: The Value of Joining a Global PR Network with Gábor Jelinek of PRGN About the Guests Andy See Teong Leng is the outgoing President of PRGN. In 2006, Andy founded Perspective Strategies, a strategic communications and issues management firm in Kuala Lumpur, Malaysia, after working with multinational and local consultancies including The Boston Consulting Group (BCG) and Edelman for more than a decade. Perspective Strategies has built a solid reputation for quality strategic counsel and is one of the leading PR and Strategic Communications consultancies in Malaysia. Andy adopts a hands-on approach to his work and the business. Besides managing the firm, he leads strategic client relationships and coach corporate spokespersons in their media and stakeholder engagements. He is also an Adjunct Professor in the School of Media and Communication, Taylor’s University and a past president of the Public Relations and Communications Association of Malaysia (PRCA Malaysia). He speaks regularly at industry events and contributes thought leadership articles on PR, Leadership, Strategy, Sustainability and Communications. With over two decades of experience in investor relations, Joanne Chan established LBS Communications in 2012 in Hong Kong and has assisted over a hundred listed companies and startups in connecting with investors in the APAC region and other major financial markets. To support sustainable growth in the industry, she formed the Sustainability Investor Relations practice to support listed companies in enhancing their ESG performance and disclosures and to connect well-performing sustainability-focused companies with investors committed to responsible investing. Gábor Jelinek is the Executive Director of the Public Relations Global Network. Based in Budapest, Gábor has been involved with PRGN for over five years. Gábor worked as an editor for the Budapest Business Journal before transitioning into the agency business. He brings a wealth of experience and a deep understanding of the PR industry to his role as Executive Director of PRGN. In that capacity, Gábor is the center of action, supporting the work of the President and the...

Sustainability communication has become a core component of modern corporate trust-building, as consumers increasingly prioritize businesses that demonstrate a commitment to sustainability. In this episode, Martin Lucander discusses the importance of sustainability communication in building trust with consumers and stakeholders. He focuses on the European Union's Green Claims Directive, which aims to regulate and scrutinize environmental claims made by companies to prevent misleading and deceptive practices. Martin provides insights into the directive's requirements and the implications for businesses. He emphasizes the importance of substantiating claims with scientific evidence and setting measurable goals to demonstrate progress towards sustainability. Key Takeaways Sustainability communication is a key part of corporate trust-building, as consumers increasingly make purchasing decisions based on a company's environmental and social impact. The Green Claims Directive, introduced in the EU, aims to regulate and monitor environmental claims made by companies to ensure transparency and prevent misleading or deceptive practices. The directive requires companies to substantiate their claims with independent, peer-reviewed, widely recognized scientific evidence and set measurable goals with time-bound, science-based commitments. Communicators can help organizations navigate these regulations by advising on transparent goal-setting, evaluating the evidence behind claims, and developing a coherent and unitary message internally. Additional Resources European Parliament legislative resolution, 12 March 2024, ‘Substantiation and communication of explicit environmental claims (Green Claims Directive)’ European Parliament briefing, 5 March 2024, ‘Green claims directive: Protecting consumers from greenwashing’ About the Guest Martin Lucander is a senior strategic advisor with Aspekta, a PR consultancy firm in Malmö, Sweden. He focuses on sustainability communication and corporate communication, working with both listed and non-listed clients who seek to define, build, advance or protect their sustainability profile among key audiences. He has experiences from a wide range of industries, where he leads the development of annual and sustainability reports, brand and messaging platforms, and stakeholder relationships. Martin views sustainability communication as a core component of modern corporate trust-building. As an advisor, he encourages clients to go beyond compliance and instead develop sustainable business strategies built on responsibility, transparency, and value. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit...

In this episode, Abbie Fink talks with Leeza Hoyt and James Mowdy about the client perspective on building a communications team and working with an external public relations agency. James shares his experience transitioning from being a consultant to working in-house at CHOC and assembling a team of external communications professionals. They discuss the organizational structure of CHOC’s communications department, the importance of managing expectations, budgeting for communications, and the value of having quality assets for media coverage.Key Takeaways CHOC has built a team of consultants to support their communications efforts, ensuring they have access to top-notch professionals in various areas. James Mowdy’s previous experience as a consultant gives him a unique perspective on hiring and working with communications agencies, allowing him to understand the challenges and needs of both sides. The partnership between CHOC and the Hoyt Organization has been successful due to a shared passion for the organization’s mission and a strong understanding of each other’s roles and expertise. Having quality assets, such as photos and videos, is crucial for media coverage and can make the job of the communications agency much easier.Budgeting for communications is an important aspect of planning, and CHOC has been able to predict their costs by working closely with their consultants and setting clear expectations. About the Guests Leeza Hoyt, APR, is president of The Hoyt Organization, Inc., the Los Angeles area partner agency of PRGN. As a 25+ year veteran of the communications industry, she is passionate about helping clients navigate the new world of today's communications landscape. Her team has developed awarding winning campaigns for regional companies and national organizations in a wide variety of industries. She has been recognized by many organizations including being named as a "woman to watch" by Globest.com, and named as one of the top Marketing & Communications CRE Influencers by Real Estate Forum. In addition, she is a member of the Forbes Council, and the agency was named one of the top 200 PR firms in the country in 2021.James Mowdy, MBA, is the Director, Corporate Communications for the Community Housing Opportunities Corporation (CHOC), a non-profit, affordable housing developer based in Fairfield, California. He is known for transforming stories into bold tactics and a winning, goal-focused strategy. Prior to joining CHOC, he had his own consulting practice that delivered communications solutions to small businesses, startups and the C-suite across multiple sectors. His background also includes working with Discovery Communications, MC Saatchi Advertising and British Airways prior to founding his own practice.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and...

Effective communication is crucial for success in mergers and acquisitions, as it helps to build trust, transparency, and alignment between the parties involved. Brad Kostka of RoopCo discusses the importance of communication strategies during the M&A process. He emphasizes the need for sellers to market their businesses effectively to attract potential buyers, and advises on the timing and audience for communication at different stages of the process. Brad also stresses the importance of collaboration between communication teams on both sides of the deal.Key TakeawaysEffective communication is crucial in mergers and acquisitions, as it can contribute to the success or failure of the deal.Sellers need to package and market their businesses to make them attractive to potential buyers, considering the target audience and the value they bring.The M&A process involves different phases, including deal sourcing, due diligence, and the announcement of the transaction. Communication efforts should be tailored to each phase and involve key stakeholders such as employees and customers.Collaboration and alignment between the communication teams of the acquirer and the acquiree are essential to ensure a smooth and successful M&A process.Communication advisors should be included in the list of advisors for M&A deals, as their expertise can help navigate the complexities of communication strategies during the transaction.About the Guest Brad Kostka is president of Roopco, a strategic content marketing agency serving B2B manufacturers and financial services firms by amplifying their communications. The agency specializes in crafting and disseminating compelling content that drives measurable business impact. Roopco helps its clients increase awareness, generate qualified leads and close sales. Brad is responsible for ensuring that Roopco delivers results-oriented communications programs for its clients and a culture where its associates grow and thrive. Over the course of his nearly 30-year career, he has provided strategic communication counsel to organizations ranging from global, publicly traded corporations to local startups. His background includes communications strategy, branding, content marketing, media relations, digital marketing, investor relations and event management. Brad earned a bachelor’s degree in journalism from Ohio University and an MBA from Baldwin Wallace University. He has earned numerous industry awards, including six Silver Anvils from the Public Relations Society of America, the industry’s highest honor.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the...

Ariane Hofstetter discusses the importance of sustainability reporting and what goes into creating a quality sustainability report. A sustainability report is not just a marketing brochure but an official document that allows companies to track their efforts, inform stakeholders about their progress, and manage non-financial risks. Ariane explains the key features of a good sustainability report, including transparency, comparability of data, accuracy, timely publication, reliability, relevance, and accessibility of information. Sustainability reporting is not limited to large multinational companies. Smaller businesses can also benefit from sustainability reporting, especially if they are part of a larger value chain and need to provide data to their customers or suppliers.The Global ESG Monitor provides evaluations and assessments of sustainability reports, helping companies identify gaps and comply with regulations.About the Guest Ariane Hofstetter is recognized as an expert in the field of sustainability. She is credited with developing the methodology behind the GEM Assay™ of the Global ESG Monitor, an advanced analytical tool that evaluates the quality of corporate sustainability reporting through over 700 questions and more than 4,000 variables, making it measurable and comparable. As a co-founder of the Global ESG Monitor, Hofstetter has gained profound insights into the dynamics between companies, their stakeholders, regulatory authorities, and standard setters. Her roles as a board member at cometis AG, a consulting firm specializing in investor relations and sustainability consulting, and as Managing Director of KOHORTEN, a market research institute, allow her to bridge the gap between theoretical research and practical application. This positions her to offer well-founded advice to capital market-oriented SMEs on materiality analyses, sustainability strategies, sustainability ratings, stakeholder mappings, and sustainability reporting, always supported by comprehensive data, insights, and facts.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” or “Subscribe” to the show:

Michael Diegelmann, co-founder of the Global ESG Monitor, discusses the role of award programs in recognizing and promoting sustainability efforts. He highlights the importance of awards having a clear meaning and criteria, especially in the field of sustainability. Diegelmann emphasizes the risks of using misleading logos and claims, citing examples of companies facing lawsuits for false sustainability claims. He introduces the Integrity Star Award, the first objective sustainability award that focuses on the quality of sustainability reporting and provide companies with valuable analysis. For companies considering entering an award program, it is essential to carefully evaluate the program's criteria and methodology. Diegelmann advises against entering awards where the jury is put together by the sponsors, as this can raise questions about the award's credibility. Additionally, companies should look for programs that have a robust set of criteria and a clear methodology for selecting winners.One of the key differentiators of the Integrity Star Award is that every company that enters will receive an executive summary of their results. This summary, which is 15 to 20 pages long, provides companies with valuable insights into the quality of their reporting and identifies areas for improvement. This feedback is crucial for companies looking to enhance their sustainability efforts and align their reporting with best practices.Key Takeaways There are many awards in the field of sustainability, but few have a meaningful impact or a comprehensive methodology. Companies should be cautious about using sustainability logos and claims without understanding their meaning and criteria. The Integrity Star Award is the first objective sustainability award that focuses on the quality of reporting rather than specific business models. The Integrity Star Award program provides companies with an analysis of their reporting, highlighting their strengths and areas for improvement. About the Guest Michael Diegelmann is co-founder of the Global ESG Monitor and founder and CEO of cometis AG. In his 25-year career he has gained a wealth of experience across the entire spectrum of investor relations. His specialties include IPOs, capital raises, ESG consultations, hostile and friendly takeovers (cross border), bond issues as well as corporate crises and all aspects of investor relations and financial media relations. Michael has a long-standing network of contacts to media, analysts, fund managers and many opinion leaders in the financial community. In addition, he is co-author of numerous specialist publications, including the bestseller “100 Financial Ratios” with more than 300,000 copies sold.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including

In this episode, Nick Leighton discusses the role of AI in public relations and how it has revolutionized the industry. He walks through a typical PR campaign and explains how AI can be used at each stage, from market analysis to media monitoring. Nick emphasizes the importance of human intelligence and creativity in conjunction with AI tools, as they complement each other in delivering effective communication strategies. Nick and Abbie also discuss the ethical considerations of using AI in PR, with a focus on transparency and disclosure. Key Takeaways AI has brought significant advancements to the PR and marketing industry, particularly in the area of language processing. AI can be used at various stages of a PR campaign, including market analysis, messaging development, content creation, media profiling, media pitching, media monitoring, and client-agency interaction. While AI can perform specific tasks with precision, it cannot replace human intelligence and creativity, especially in understanding complex human emotions. Transparency and disclosure are crucial when using AI in PR, ensuring clients and stakeholders are aware of its use and the policies in place. AI can be a valuable tool in crisis communications, enabling faster reactions, media monitoring, and content creation.About the Guest Nick Leighton is the founder and CEO of NettResults International Public Relations, an award-winning Middle East-based public relations agency launched in November 1999 with offices in Dubai, Abu Dhabi, Jeddah, and California. He has over 25 years of experience in media relations and marketing and has lived and worked in the United States, Western Europe, Eastern Europe, and the Middle East. He has represented the public image of Fortune 500 companies, some of the largest non-profit organizations in the world, political parties, and members of royalty.Nick’s first degree was in psychology, and he followed this with an MBA from Leicester Business School in the United Kingdom, a center of excellence in marketing. He also has a diploma in marketing from the Chartered Institute of Marketing in the UK and a PMP from the Project Management Institute. In 2023, he gained his certificate in Managing Happiness from Harvard University. He is also a certified Sommelier.Nick is co-author of the crisis communications book CRISIS COMMUNICATION: practical PR strategies for reputation management and company survival, published by Kogan Page in December 2008. His latest best-selling book is Exactly Where You Want to Be – A business owner's guide to passion, profit, and happiness. He splits his time between California and the Middle East and travels extensively for business and pleasure..About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency....

Public policy, public affairs, and public relations are interconnected fields that shape the relationship between government, civil society, and the public. In this episode, Chip Taylor discusses the role of public relations in influencing public policy. He explains the differences between public affairs, public policy, and public relations, highlighting how lobbying and advocacy are subsets of PR. Chip emphasizes the importance of consistency in messaging and coordination between PR practitioners and elected officials. He also explores various tactics for impacting public policy, such as social media campaigns, thought leadership pieces, and grassroots efforts. Finally, he provides insights into measuring the impact of PR campaigns and navigating the ever-changing landscape of elected officials.Key Takeaways Public affairs encompasses issues affecting civil society, while public policy focuses on the government's effect on civil society through regulation and legislation. Public relations is a broader field that includes lobbying and advocacy as subsets, specifically targeting elected officials and legislative bodies. PR practitioners can influence public policy by setting the stage, laying the groundwork, and creating an environment for beneficial conversations to take place. Consistency in messaging is crucial, whether through media relations, special events, or public policy conversations.Social media campaigns, op-eds, letters to the editor, and thought leadership pieces are effective tactics for impacting public policy.Grassroots efforts, where passionate individuals engage directly with elected officials, can be more impactful than professional advocates.Building relationships with elected officials and providing ongoing education on issues are essential for successful public policy strategies. About the Guest John (Chip) Taylor is Vice President of Novitas Communications, a full-service public relations firm located in Denver, CO. He has worked in the Colorado public policy and government relations environment for three decades. Chip is an expert in issue management, effective messaging, and coalition building. A recovering attorney, he also specializes in policy analysis and regulatory issues. For over 20 years, Chip was a lobbyist and spokesperson for Colorado’s county commissioners, at one time or another covering virtually every topic of county interest. Ultimately, Chip served eight years as the executive director of Colorado Counties, Inc., the statewide association of county commissioners, elevating the visibility and influence of Colorado’s counties in regional organizations, national organizations and policy debates. Chip has professionally immersed himself in Colorado policy for most of his career. As a young lawyer for the Colorado General Assembly, he focused primarily on tax, finance, election, and education law, including implementation of the TABOR and Great Outdoors Colorado constitutional amendments. Chip also served as the county administrator for Ouray County in 1998 and 1999, and as executive director of the county insurance pools until 2022. He received both his Bachelor of Arts and Juris Doctorate from Pepperdine University and practiced civil litigation in Southern California before moving to Colorado in 1992.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications

The terms integrated marketing and integrated communications are often used interchangeably. Whether you call it your marketing mix, communication mix, or strategy, the goal is to have a holistic approach that considers all channels and touchpoints.Deborah Spencer, the Chief Marketing Officer of the Castle Group, discusses the concept of integrated marketing and its importance in strengthening relationships, telling compelling stories, and amplifying brands. She emphasizes the need to understand the audience and their preferred channels of engagement, as well as setting clear goals and objectives for marketing strategies. Deborah also highlights the significance of involving leadership in the process and the value of external perspectives in uncovering authentic messaging.Integrated marketing is not just about what you want to say, but also about how your audience wants to engage with you. By meeting them where they are and showing that you care about their needs, you can build stronger relationships and achieve greater success in your marketing efforts.About the Guest Deborah Spencer is Chief Marketing Officer of The Castle Group in Boston, MA. As a marketing and creative strategist, Deb takes the creative process seriously. Her approach is to be imaginative and inventive—and calculated and tactical. She draws from decades of experience in marketing, creative direction, and project management to foster an idea to fruition and develop the best plan to deploy it.Deb leads Castle’s marketing division, splitting her time between agency and client work. Her primary role is collaborating with visionary business leaders and creative teams to ideate actionable marketing initiatives that strengthen relationships, tell compelling stories, and amplify brands. Over her career, she’s directed hundreds of marketing projects, initiatives, and communications strategies—from marketing asset development to company branding to full-blown integrated marketing communications campaigns and strategies..About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” or “Subscribe” to the show: https://prgnpodcast.com/listenNeed to hire a PR firm? Leading a business...

This episode provides valuable insights into the world of media relations and offers practical tips for successfully engaging with the media. David Wills, senior vice president at Media Profile, discusses the evolving landscape of media relations and the challenges faced by public relations professionals in breaking through the clutter. He emphasizes the importance of understanding the news cycle and connecting clients' stories to current trends and topics of interest. David also highlights the value of building and nurturing relationships with reporters and editors, as well as the need for effective media training to ensure spokespersons can deliver their messages in a concise and impactful manner. "Media training is important because if you don't get it right, you often don't get a second chance." Key Takeaways The media landscape has changed significantly in recent years, with fewer reporters and editors expected to produce more content. This makes media relations skills more valuable than ever in order to break through the clutter and get clients' stories covered. Building and nurturing relationships with reporters and editors is crucial for success in media relations. Understanding what they cover, their interests, and their preferred communication methods helps establish trust and increases the likelihood of media coverage. Media training is essential for spokespersons to effectively deliver their messages to the media. Training sessions should include simulations of interviews to prepare spokespersons for challenging questions and help them stay focused on the key messages.C-suite spokespersons should be trained to speak at a higher level, focusing on the mission, vision, and benefits of their organization. Details and tactics can be provided by PR professionals or in background materials. The skills learned in media training are transferable to other communication channels, such as presentations and meetings. The ability to deliver messages concisely and engage the audience is valuable in various professional settings. About the Guest David Wills is Senior Vice President at Media Profile, Canada’s largest full-service, independent PR agency. Based in Toronto, Ontario, Media Profile has a 30-year track record of providing the highest standard of communications planning and execution to leading Canadian and international companies, the public sector and not-for-profit organizations. They are a full-service agency with thriving practices in public relations, corporate and brand communications, content marketing, social media and digital marketing. David is an experienced media trainer who has helped countless politicians, executives, spokespeople and community leaders improve their success with media interviews. With Media Profile for more than 25 years, David provides the firm's clients with counsel on earned media strategies. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN...

Gábor Jelinek, Executive Director of the Public Relations Global Network (PRGN), and Abbie Fink, a founding member of PRGN, discuss the value proposition of joining a global PR network. They highlight the importance of building relationships and friendships within the network, the opportunities for collaboration and knowledge sharing, and the unique insights and perspectives that come from working with PR professionals from different cultures and markets.Gábor and Abbie also discuss the benefits of being part of a close-knit community of agency owners who understand the challenges and opportunities of running a PR firm. They emphasize the importance of trust, camaraderie, and peer support in the network, and how these factors contribute to the success of PRGN members. Key Takeaways Joining a global PR network like PRGN offers agencies the opportunity to expand their reach and collaborate with colleagues from around the world. The value of a network lies not only in the potential for new business opportunities but also in the friendships and support system it provides. PRGN's emphasis on bringing people together through in-person meetings fosters a close-knit community where members can openly discuss their challenges and seek advice from peers. Collaboration between PRGN members has led to successful initiatives, such as the Global ESG Monitor, that would not have been possible without the network's support. About the Guest Gábor Jelinek is the Executive Director of the Public Relations Global Network. Based in Budapest, Gábor has been involved with PRGN for over five years. Gábor worked as an editor for the Budapest Business Journal before transitioning into the agency business. He brings a wealth of experience and a deep understanding of the PR industry to his role as Executive Director of PRGN. In that capacity, Gábor is the center of action, supporting the work of the President and the Executive Committee to grow and develop the global communications network. Working closely with PRGN’s Business, Marketing and Membership committees, Gábor is the driver of global business development, self-marketing, and membership retention and recruitment.More than 1,000 clients across six continents depend on the combined resources of the Public Relations Global Network to deliver targeted public relations campaigns in more than 80 markets around the world. With revenues of more than $100 million (U.S.), PRGN is among the world’s top five public relations networks. PRGN harnesses the resources of 40 independent public relations firms, 50 offices and more than 800 communications professionals to connect international companies and organizations with individual and culturally diverse markets globally. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency....

Andy See, President of the Public Relations Global Network and Managing Director of Perspective Strategies, shares his observations on the past year in public relations. He discusses the excitement surrounding technology, particularly generative AI, and its impact on the industry. He also acknowledges the challenges posed by slow global economic growth and geopolitical issues. Looking ahead to 2024, Andy predicts that AI will continue to shape the industry, and he emphasizes the importance of humanizing communications in the face of technological advancements. He highlights the growing significance of sustainability and ESG communications, urging PR and communications professionals to advise their clients on genuine and authentic approaches to social responsibility. Additional Resources Listen to Andy's previous episode on "PR 4.0" About the Guest Andy See Teong Leng is the President of PRGN. He is the first Asian and Malaysian to be entrusted with the leadership role for the global network of more than 55 independently owned firms. In 2006, Andy founded Perspective Strategies, a strategic communications and issues management firm in Kuala Lumpur, Malaysia, after working with multinational and local consultancies including The Boston Consulting Group (BCG) and Edelman for more than a decade. Perspective Strategies has built a solid reputation for quality strategic counsel and is one of the leading PR and Strategic Communications consultancies in Malaysia. Andy adopts a hands-on approach to his work and the business. Besides managing the firm, he leads strategic client relationships and coach corporate spokespersons in their media and stakeholder engagements. He is also an Adjunct Professor in the School of Media and Communication, Taylor’s University and a past president of the Public Relations and Communications Association of Malaysia (PRCA Malaysia). He speaks regularly at industry events and contributes thought leadership articles on PR, Leadership, Strategy, Sustainability and Communications.About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” or “Subscribe” to the show:

Alexandra Dinita argues that ESG is not just a trend but a moral and business imperative. By embracing ESG, organizations can build trust, transparency, and peace of mind. In today's world, plagued by crises and moral dilemmas, Alexandra higher moral standards and values are essential. ESG provides a global conversation that can address these issues and create a better future for businesses and society as a whole. It is time for businesses to embrace ESG and pave the way for a better tomorrow. While ESG may currently be seen as a burden in countries like Romania, Alexandra emphasizes the need to view it as a moment of clarity and a wake-up call for companies. Organizations must understand that they have a role and a mission as economic and social actors, and they can no longer hide from their responsibilities. The process of embracing ESG involves deep systemic changes, from due diligence to changing business processes and models, setting clear targets, and constant communication. Alexandra urges companies to start this transformation immediately, as it is a time-intensive process that requires careful planning and execution. The road to ESG compliance may be challenging, but Alexandra insists it is the only way forward for achieving long-term values of transparency, truth, and building a lasting reputation. Key Takeaways ESG is not a trend but a transformation that can create a better future. ESG compliance leads to more public trust, transparency, and influence for companies. Companies cannot hide anymore and must embrace their role as environmental and social actors. ESG requires a new mindset and restructuring of business models for long-term sustainable growth. About the Guest Alexandra Dinita is Founder & Managing Partner of Free Communication in Bucharest, Romania. After earning a degree in architecture and urbanism, she chose to take challenges of the communication field over 20 years ago. With extensive experience in PR & marketing, she has coordinated integrated communication services for large international accounts in challenging industries as healthcare, aviation, finance & insurance, automotive, retail, and construction. Alexandra also holds an Executive MBA from ASSEBUSS/Kennesaw State University. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your

Public relations and marketing communications have evolved significantly over the past decade, requiring a shift in how we define and measure success. In today's landscape, it is crucial to frame success in terms of business outcomes rather than expected PR wins. By understanding the results that matter to an organization and aligning PR efforts to those goals, we can create strategies that drive real impact.Amanda Hill, CEO of Three Box Strategic Communications, emphasizes the need to understand what counts as "success" for the client's organization and how PR wins can be amplified to help reach those outcomes. She highlights the significance of reaching the right people at the right time through the right channels and discusses the value of thought leadership and amplification in developing an effective PR strategy. Amanda advises PR and marketing teams to plan ahead, present content in a fresh way through each channel, and combine metrics to showcase the full impact of PR wins.About the Guest Three Box CEO Amanda Hill, MBA, APR, is passionate about leveraging marketing communications to drive impact for brands. An experienced strategist, she has led national and international campaigns for Fortune 500s and up-and-coming organizations. Amanda’s industry expertise and millennial leadership has been recognized regionally and globally, including being named a "40 Under 40" by the Dallas Business Journal and PRSA Dallas. Aside from her husband and their two sons, she's most proud of building an award-winning team at Three Box, recognized as one of Dallas' top agencies and Forbes' Top PR Firms in America. About the Host Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations. PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Apple Podcasts, Spotify, Google Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” or “Subscribe” to the show: https://prgnpodcast.com/listenNeed to hire a PR firm? Leading a business effectively in today's fast-paced world requires expert guidance and a strong communications strategy. No matter where you do business, PRGN has a member agency in your region with the deep industry expertise, international experience, and local market knowledge you need to connect with your target audience and achieve your goals.