Humanizing Healthcare: Trust, Technology, and AI Innovation with Amy Zolotow
In this episode of The Human Code, host Don Finley is joined by Amy Zolotow, a seasoned healthcare operations leader, to explore the transformative role of AI in healthcare. Amy shares her personal journey inspired by her father’s battle with cancer and her mission to address critical issues in healthcare through technology. They discuss challenges like administrative burdens, provider burnout, continuity of care, and patient access while highlighting the potential of AI to alleviate these problems. Emphasis is placed on the importance of education, transparency, and collaboration to build trust in AI. Real-time technology solutions, interdisciplinary collaboration, and personalized care are also explored. With insights into AI adoption and its societal impact, this episode provides valuable perspectives on leveraging AI for improved patient outcomes and healthcare efficiency.
00:00 Introduction to The Human Code Podcast
00:49 Meet Amy Zolotow: A Leader in Healthcare Innovation
01:45 Amy's Personal Journey and Motivation
03:57 Current Challenges in Healthcare
07:20 Personal Anecdotes and Systemic Issues
09:51 Technological Solutions and Future Vision
14:08 Building Trust in Health AI 17:14 The Role of Trust in AI Adoption
18:06 Neurochemicals and Trust
19:05 Driving AI Adoption Through Education
19:48 AI in the Workplace: A Case Study
24:49 The Importance of Storytelling in Technology
26:12 The California Nursing Strike and AI
28:07 Advice for Navigating AI in Healthcare
30:19 Conclusion and Final Thoughts
Sponsored by FINdustries
Hosted by Don Finley
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