In Episode 34 of 'Test of Thyme', join Jamie and Marcus as they slice into the meaty challenges of running a restaurant in 2024. It's been a year of whisking through uncertainties and grilling under pressure, but our hosts are seasoned to perfection and ready to dish out their vision for Aroma Thyme. From sustainable sourcing to innovative menu creations, they've got a recipe for success that's sure to tantalize your taste for entrepreneurship. Grab a seat at our table of conversation, and let's toast to the goals and aspirations that are cooking up at Aroma Thyme. #TestOfThyme #RestaurantRealTalk #2024Challenges #CulinaryGoals

Get ready to shake up your day with a hilarious throwback as Marcus spills the beans on an early Aroma Thyme misadventure in Episode 33 of 'Test of Thyme'. Join us as we pour out the details of that time we stirred up more than just cocktails at a New York City bartending competition. With no recipe for success, one of us took to the stage and concocted a cocktail of embarrassment, while the other took flight faster than a shaken martini. It's a story of misunderstandings and missteps, garnished with a twist of humor. Tune in and raise a glass to the learning curves that have shaped our journey. #TestOfThyme #BartendingBlunders #PodcastLife #MixologyMayhem

In this enlightening Episode 32, Marcus, takes us on a personal journey back to his roots - the bustling kitchen. He's donned his chef coat once more and is cooking on the line again. This episode explores the highs and lows of his new approach, focusing on the kitchen staff and his active role in culinary operations. Listen as Marcus shares the pros and cons of this transition, providing a candid look at how this change affects his workload and overall restaurant dynamics. Whether you're a chef, restaurateur, or a culinary enthusiast, this episode offers a unique glimpse into the heart of kitchen management and the challenges of balancing multiple roles.

In this gripping episode, join Jamie and Marcus, seasoned restaurant consultants, as they dive deep into the tumultuous world of 2024's staffing catastrophes. With a mix of horror and insight, they recount the most jaw-dropping staff stories and downfalls witnessed in the industry. From eerie mishaps to catastrophic missteps, this episode uncovers the darker side of restaurant staffing, providing invaluable lessons for every restaurateur. Tune in for a rollercoaster of emotions and critical takeaways that could reshape how you manage your team. Don't miss this revealing journey into the heart of 2024's staffing disasters!

Welcome to another savory episode of "Test of Thyme," where Jaime and Marcus serve up a deliciously insightful conversation on an often-overlooked business strategy for restaurant owners: dining out at other restaurants. Far from being a simple indulgence, we argue that stepping out to savor what others offer is, in fact, a crucial part of your job. 🍽 Networking Over Dinner One of the immediate benefits of this practice is the opportunity to network with other restaurant owners and chefs. Not only does this open doors for future collaborations, but it also fosters a sense of community in the often-competitive restaurant business. 📝 Learning Experience Dining out isn't just about enjoying someone else's cooking; it's a treasure trove of learning experiences. Jaime and Marcus discuss the myriad lessons that can be gleaned from observing other operations, both in terms of best practices to emulate and pitfalls to avoid. Then, we share how we bring these observations back to our own teams, enriching our restaurant's overall experience. 📈 Subtle Marketing Sometimes, your presence alone can be the best form of advertising. Whether it's running into a previous customer or striking up a casual conversation at the bar, the simple act of being seen dining out can offer numerous marketing benefits. However, Jaime and Marcus emphasize that this is not about poaching customers but about natural relationship-building that can lead to business gains. 🔍 Key Takeaways: The importance of networking with industry peers How to turn dining out into a valuable learning experience for your team The understated marketing power of simply being seen in other establishments Don't miss this episode packed with trade secrets and practical advice, as Jaime and Marcus reveal why dining out should be on every restaurant owner's job description. Subscribe now to "Test of Thyme" for more flavorful conversations that delve into the art and business of running a successful restaurant.

Ever wondered why some people rave about their boss while others can't wait to clock out at the end of the day? Is it the boss, or is it something deeper? In this illuminating episode, Jamie and Marcus dive into the intricate dynamics between bosses and employees that they've observed time and again in various work settings. 💼 What Makes a Good Boss "Good" and a Bad Boss "Bad"? One person's hero can be another's villain. Often, the difference lies in the eye of the beholder—or, more accurately, in the behavior and attitude of the employee. Jamie and Marcus discuss why a diligent, proactive employee might view the same boss very differently from a coworker who is perpetually late or underperforming. 🧐 Your Experience Doesn't Define Reality When someone labels a boss as "bad," is that an objective assessment or merely a subjective experience? We explore why labeling a boss should never be a one-size-fits-all judgment. Sometimes, the issue isn't just with the boss "picking on" an employee; there may be broader underlying issues at play. 🔍 Key Takeaways: The dual perspectives employees have on the same leadership How your work ethic and attitude can shape your relationship with your boss The role of communication and expectations in the boss-employee relationship Don't miss out on this riveting conversation as Jamie and Marcus offer invaluable insights into what makes a good boss "good" and a bad boss "bad"—and why the answer might be more complicated than you think. Subscribe now to "Test of Thyme" for more episodes that challenge conventional wisdom and explore the complexities of human behavior in the workplace.

Hello, listeners! Welcome back to Episode 28 of the Test of Thyme Podcast. We have a special treat for you today. Marcus is taking us down memory lane, recounting a pivotal moment in his life that shaped his career—a lesson learned at the young age of 19 from none other than the legendary wine educator, Kevin Zraly. 🎙️ Inside This Episode, You'll Hear: Marcus' eye-opening experience with Kevin Zraly and how it set the course for his future in the restaurant industry. The importance of deeply understanding wine, not just as a beverage but as a cornerstone of hospitality and fine dining. How Kevin Zraly's teachings helped Marcus realize the long-term value of wine education for his career. Tips and insights for young professionals and aspiring restaurateurs on how to integrate quality wine knowledge into their own career paths. Pour yourself a glass of your favorite wine and join us for this enriching episode that underscores the incredible impact of mentorship and lifelong learning. This episode is a must-listen for anyone looking to elevate their career through the power of expertise and a deep appreciation for the fine details that make dining truly exceptional. #TestOfThymePodcast #Episode28 #WineEducation #KevinZraly #CareerLessons #HospitalityIndustry

Hello and welcome back to Episode 27 of the Test of Thyme Podcast! We're your hosts, Jamie and Marcus, here to share another exciting episode on the intricate facets of the restaurant industry. In today’s digital age, the way we communicate has dramatically evolved—and it’s affecting our restaurants, too. Ever felt like the simple, yet vital, acts of smiling and showing genuine care are becoming lost arts among your staff? You're not alone, and we're diving deep into this topic today. 🎙️ What You’ll Discover in This Episode: How technology is redefining the way we communicate in restaurant settings. Why basic interpersonal skills like smiling and caring need to be taught and continuously reinforced. The importance of adapting staff training to resonate with employees from different generations. Actionable tips to ensure your training modules are up-to-date yet timeless in their approach to hospitality. Join us for this eye-opening conversation as we provide you with practical advice to adapt and thrive in a workforce that's as diverse in age as it is in experience. Don't miss the chance to equip your team for success in a world where touchscreens shouldn't replace human touch!

Episode description not available.

In Episode #25 of Test of Thyme, hosts Jamie and Marcus embark on an enlightening conversation about the true essence of customer service. Join them as they unravel the intricacies of providing exceptional experiences to patrons and the importance of training your team to make common-sense decisions. Drawing from their extensive experience in the restaurant industry, Jamie and Marcus share valuable insights, tips, and anecdotes that shed light on the art of delivering outstanding customer service. While acknowledging that service is not always about correcting bad experiences, they delve into the nuances of avoiding awkward encounters with customers, even when the service itself may not be considered "bad." With a wealth of knowledge at their disposal, Jamie and Marcus provide real-life examples that highlight the subtle nuances of customer interactions. Through these stories, they reveal invaluable secrets and strategies to help restaurant owners and their teams navigate through potentially uncomfortable situations, ensuring smooth and memorable dining experiences for all. Test of Thyme Episode #25 serves as a comprehensive guide, filled with actionable advice for those seeking to elevate their customer service game. Whether you're a seasoned restaurateur or a passionate food enthusiast, this episode offers practical insights that can be applied in any hospitality setting. Gain a deeper understanding of what customer service truly entails and unlock the power of creating genuine connections with your guests. Tune in as Jamie and Marcus peel back the curtain on the world of customer service, unraveling the mysteries of awkward encounters and providing you with the tools to avoid them. Don't miss this opportunity to transform your approach to customer service and take your restaurant's reputation to new heights. Get ready to leave a lasting impression on your guests and watch your business flourish.

Episode description not available.

Episode description not available.

Welcome to Episode 22 of the "Test of Thyme" podcast, featuring the dynamic duo Jamie and Marcus. In this captivating episode, Marcus takes center stage as he delves into the transformative power of personal branding alongside your business endeavors. Drawing from his own remarkable journey, Marcus shares the best advice he ever received, which ignited his passion for building a brand long before the social media boom. Flashback to 2004 when a close friend shared a groundbreaking concept: posting a page a day on the internet to establish a brand presence. Little did Marcus know that this pivotal moment would shape his path and fuel his mission to preach the importance of personal branding. Now, Marcus invites you to join him on an inspiring quest to unlock the secrets of creating a powerful personal brand. With social media and digital platforms dominating the landscape, it has never been more vital to craft an authentic brand identity that resonates with your audience and sets you apart from the crowd. Episode 22 of "Test of Thyme" is your gateway to a world of practical insights, proven strategies, and captivating stories that will empower you to build a brand that stands the test of time. Jamie and Marcus are thrilled to be your guides on this transformative journey, so tune in and discover the art of personal branding like never before. Get ready to embark on a Test of Thyme unlike any other.

Welcome to Episode 21 of the Test of Thyme Podcast! In this episode, we dive into the topic of loving your restaurant and share a heartfelt family vacation dilemma. We explore the significance of finding time for family and the value of cherishing precious moments together. Join us for practical tips, personal stories, and inspiring insights as we navigate the delicate balance between work and family life. Tune in to Episode 21 of the Test of Thyme Podcast for an engaging discussion on creating harmony and making the most of family time.

Welcome to Episode 20 of "Test of Thyme" podcast! In this episode, your hosts Jamie and Marcus dive deep into the important topic of finding the elusive balance between work and family. Starting off in the restaurant industry, Jamie and Marcus experienced the challenges of juggling their professional and personal lives. However, as they progressed in their careers, they discovered valuable insights and strategies that helped them prioritize family events and create a more harmonious work-life integration. Join us as Jamie and Marcus open up about their own journeys and share their secrets on how they managed to maintain a thriving restaurant business even when they couldn't be physically present. Discover the tips and tricks that have stood the test of time and allowed them to find success both at work and within their families. If you're looking for inspiration, practical advice, and real-life stories on achieving work-life balance, this episode is a must-listen. Tune in now and be a part of this engaging conversation on "Test of Thyme"!

In episode 19 of "Test of Thyme," we delve into the captivating world of the restaurant industry and explore the true value of relationships. Join us as we uncover the importance of building genuine friendships and trust with our producers, highlighting the stark contrast to supporting companies that rely on monetary incentives to gain business. In this eye-opening episode, we shed light on the unethical practices employed by certain big companies that resort to bribery in order to secure deals with restaurants. We delve into the impact of these actions on the integrity of the industry, as well as the negative consequences they have on the overall dining experience.   Through insightful interviews with restaurant owners, chefs, and industry experts, we explore the immense value that lies in fostering genuine connections. Discover how building strong relationships with local producers and suppliers not only ensures the highest quality ingredients but also strengthens the bond between the restaurant and its community.   We invite you to join us on this thought-provoking journey as we unveil the hidden stories behind the scenes of the restaurant industry. Gain a deeper understanding of the power of authentic relationships, and learn how supporting restaurants that prioritize ethical practices and community engagement can make a positive impact on the dining landscape.   Tune in to episode 19 of "Test of Thyme" and uncover the secrets, challenges, and triumphs that shape the vibrant world of restaurants and the significance of genuine relationships within it. Don't miss this captivating exploration of the real value of relationships in the restaurant industry.

In episode 18 of Test of Thyme, Jamie takes a reflective journey through the past 20 years of her career in the restaurant industry. Throughout her experiences, she has gained valuable lessons in emotional intelligence and its impact on staffing, communication, and overall restaurant operations. As she shares her insights, Jamie dives deep into the importance of understanding emotions and how they can be used to build stronger teams, create better communication, and improve customer experiences. She provides practical examples of how emotional intelligence has helped her in staffing decisions, leading to more productive and motivated team members. This episode is a must-listen for anyone in the restaurant industry looking to improve their leadership skills and create a positive work environment. Join Jamie as she shares her journey and the valuable lessons she has learned along the way.

Welcome to episode 17 of the Test of Thyme podcast! Today's topic is one that many in the hospitality industry can relate to: when the guest isn't right. We've all encountered difficult customers, but how do we handle these situations while keeping our staff's well-being in mind? In this episode, we'll share some stories and our formula for dealing with guests that aren't right. Listen in, but beware - these tips should be practiced with extreme caution! Above all, we believe it's crucial to stand up for our staff and ensure that customers treat them fairly and with respect. Tune in for valuable insights and strategies for handling challenging guests in the hospitality industry.

In episode 16 of Test of Thyme podcast, we're tackling the controversial topic of standing out in the restaurant industry. Are you just another generic eatery offering the same food and drinks as everyone else? Discover how serving unique wines, beers and spirits can bring in more profits, and how to leverage the expertise of a sales rep if you're unsure where to start. Join us for valuable insights into making your establishment stand out and achieve greater success.

In episode 15, get ready for an insightful discussion on the fundamental differences between hospitality and customer service. While customer service is primarily focused on addressing customer needs and resolving issues, hospitality revolves around creating an inviting and comfortable atmosphere for guests. Whether you're working in a restaurant, hotel or any customer-facing industry, honing your hospitality and customer service skills can make a significant impact on your customers' experience. Join us as we explore the nuances between these two concepts and provide tips on how you can develop and refine your own hospitality and customer service abilities. Don't miss out on this episode packed with valuable insights and strategies!