Dawn M. Armfield, PhD, is an Associate Professor of Technical Communication in the Department of English where she teaches usability, user experience, research methods, visual communication in technical communication, instructional design, travel writing, and prototyping. Her research focus is on human-centered design in emerging, immersive, and embodied technologies with a focus on empathy and ethics. She has published in interdisciplinary fields with emphasis in emerging technologies, visual communications, online collaborations, and educational technologies. Her most recent publication is a co-authored chapter, “Human-centered content design in augmented reality.” Prior to becoming a professor, she was an instructional technologist, systems analyst, project manager, and web content developer.
In this episode of Room 42 we discuss the semantic shift from user to human which has created a space in which the people, the audiences, that we create content for have more depth and diver