E4: Transforming Customer Services from Cost to Revenue - with Breanna Moreno

Post-Purchase Success: a parcelLab podcast

May 22 2024 • 31 mins

In today's episode, we're joined by Breanna Moreno, VP of Customer Experience at True Classic, recorded live on the conference floor at ShopTalk 2024 in Las Vegas!

Breanna joins us to discuss how True Classic pivoted from being a cost center in Customer Services to becoming a revenue-generating machine.

We also learn how True Classic's culture is crucial for the scalability of the Customer Services operation, whilst discussing how you can get bigger and better outcomes with less resource.

Happy listening - make you sure you subscribe to stay up-to-date on future episodes!

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