Syncing with ServiceNow: Extend ServiceNow capabilities with the Citrix ITSM Adapter service

Syncing with ServiceNow

Aug 30 2023 • 40 mins

The Citrix ITSM Adapter service is a cloud-enabled service that, when installed in a ServiceNow instance, provides an easy way to seamlessly integrate ServiceNow capabilities with your Citrix environments. With the Citrix ITSM Adapter for ServiceNow, you can:

  • Experience intelligent automation of employee self-services
  • Simplify the provisioning and de-provisioning of your Citrix resources
  • Access a centralized dashboard where you can monitor alerts and notifications and decide which incidents to follow up on

With this integration, you’ll be able to save valuable time spent by your IT team on manual and one-off processes by automating mundane work, as well as help empower end users to stay productive. By improving the IT management of Citrix services while enhancing the user experience, everyone gets more time to focus on the strategic priorities that matter most.

Over the past few months, the Citrix ITSM team has delivered many new features and enhancements through the 21.12.1 and 22.3.0 releases. For a complete list of what we’ve introduced in the past several releases, please visit our product documentation.

In this blog post, we will highlight some of the key enhancements we’ve introduced with the Citrix ITSM Adapter for ServiceNow service. Let’s take a look at some of these releases in more detail.

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Becky Whiten
Guests: Geremy Meyers
Guests: Charlie Lopez
Guests: Amir Trujillo

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