Syncing with ServiceNow: There’s an app for that: How low-code tools boost finance productivity

Syncing with ServiceNow

Nov 14 2023 • 37 mins

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between.

That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications.

Today, 15% of ServiceNow finance employees are citizen developers, with nearly 30 applications in development and production—all built on the Now Platform.

“I’m always thinking about how we can become the finance organization of the future, where the entire team can do their best work. That’s why we invested in this program,” Mastantuono says.

“Now we’re automating the mundane yet essential transactional work, centralizing workflows, and paving the way for more impactful work that minimizes risk, drives innovation, accelerates productivity, and builds better cross-functional relationships. It’s critical to our digital transformation.”

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Becky Whiten
Guest: Eddie McDonald
Guest: John Dahl

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