PODCAST

Scaling UP! H2O

scalinguph2o.com

A Podcast for water treaters who deal with the treatment of cooling towers, boiler and closed loop systems.
235 The One About What A Microbiologists Wants You To Know About Legionella Testing
I asked Michael Loewenstein on the podcast today to talk about his trailblazing presentation at AWT on Legionella Testing, and thankfully, he generously agreed to come on the podcast as my lab partner today. After listening to our cutting-edge conversation, I have a feeling you are going to want to learn more about the Cultural Method vs. the Rapid Method and submit Legionella samples to Michael for the next phase of his study so we’ve linked his contact information below. You know as well as I that when water treaters come together to share what we know, we can raise the bar for our entire industry, so I encourage everyone to further advance our industry by submitting samples as soon as they can. Buckle your seatbelts because this is going to be one groundbreaking conversation! For those of you who missed his presentation at AWT, Michael Loewenstein is the Vice President of Scientific Consulting at Q Labs LLC in Cincinnati, OH. He earned his B.S. in Microbiology, with a research focus in Molecular Genetics and Cellular Physiology from The Ohio State University. After graduation, Michael obtained a position in Corporate R&D Microbiology at Procter & Gamble where he focused on the development and validation of rapid/alternative microbial test methods and developed and launched preservative systems across a broad range of P&G products.   Throughout the course of his career, Michael has developed a substantial depth of expertise in “end-to-end” Microbiology - from product development and formulation through microbiological control of manufacturing, and he has published several articles on this subject. Michael worked as Site Microbiology Manager for a P&G drug manufacturing facility just prior to accepting the position with Q Labs in December 2018.   Michael currently serves in a volunteer capacity for several professional associations, including the AOAC Microbial Contaminants Expert Review Panel, and both the Microbiology Committee and Manufacturing Hygiene Task Force of the Personal Care Products Council (PCPC). Michael is also looking forward to becoming more involved with the Cooling Water subcommittee of AWT.    Bottom line: Michael Loewenstein is on the show to share the revolutionary results of his most recent scientific study on Legionella testing. Your roadside friend, as you travel from client to client.  -Trace    Timestamps:  Upcoming events [0:30] Thinking On Water With James: Are you stuck in a rut? [4:06] Getting to know Michael Loewenstein [6:15] Why the “Gold Standard” Method for Legionella testing isn’t standardized  [8:50] The new/modern Rapid Method’s capabilities [10:50] The Cultural Method vs. Rapid Method [11:40] Understanding Quantitative vs. Qualitative Legionella analysis [17:50] Potential pre-treatment problems with the Cultural Method [20:50] How COVID-19 increased public knowledge on PCR testing [ 23:08] What you need to know when switching from the Cultural Method to the Rapid Method [24:30] How to make a Hazard Strategy [29:00]  Advantages to the PCR Method [30:40] Lightning round questions [37:50]   Quotes: “In reality, the “Gold Standard” of Legionella testing methods are not the same.” - Michael Loewenstein “Today, the Rapid Methods can distinguish live from dead cells, they are quantitative, and can characterize the Legionella to some degree.” - Michael Loewenstein “Modern technologies have found ways to discount the genetic materials from dead cells, so they now only count the genetic materials from live Legionella in the water sample.” - Michael Loewenstein “PCR is much more sensitive than the Cultural Method, so it puts the water treater in a proactive position rather than reactive.” - Michael Loewenstein “At low levels, the Cultural Method is highly variable and not particularly sensitive.” - Michael Loewenstein “Quantitative - how much Legionella is there? vs. Qualitative - is Legionella there or not?” - Michael Loewenstein “The limits for the Cultural Method are set semi-arbitrarily. There is nothing magic about less than 1 CFU/mL (1,000 CFU/L), except that it's what somebody picked.” - Michael Loewenstein “What would be great is more frequent testing and then set statistically-based action limits. Figure out for your system what is normal.” - Michael Loewenstein “PCR far out-performed the Cultural Method for Legionella testing.” - Michael Loewenstein   Michael Loewenstein’s Presentation of Phase 1 of his method study presented at AWT: Technical Paper Presentation   Interested in submitting Legionella samples?  Please connect with Michael Loewenstein to help advance future studies Phone: (513) 207-4943 Email: MLoewenstein@qlaboratories.com Website: qlaboratories.com LinkedIn: in/michael-loewenstein-09693944   Links Mentioned: The Rising Tide Mastermind Submit a Show Idea Q Labs LLC Procter & Gamble AOAC INTERNATIONAL Personal Care Products Council (PCPC)  AWT (Association of Water Technologies) Centers For Disease Control And Prevention: Toolkit ISO 11731:2017 ASHRAE   Events:  National GroundWater Association’s Hydrogeology of States Webinar Series: Vermont – February 9  AWT Technical Training Seminar - Feb 23-26 in Seattle, Washington AWT Technical Training Seminar  - March 30-April 2 in Cleveland, Ohio
4d ago
44 mins
212 The One About What To Do When Your System Tests Positive For Legionella
We’ve talked about what Legionella bacteria is and how to prevent Legionella from developing in your clients’ systems on previous podcast episodes (see list of episodes below), but what do you do when your building does test positive for Legionella bacteria? Over the past few months, the Scaling Up Nation has submitted dozens of questions on this topic, so on today’s episode, we’re answering your questions covering everything from what options to consider when treating Legionella bacteria in your client’s systems to what the drawbacks those three remediation techniques have; and many more listener-submitted questions during my interview with Dr. Alberto Comazzi. For those of you who don’t know Alberto Comazzi, let me introduce you: he is a member of the ASHRAE SSPC 188 committee, AWWA premise plumbing committee, and the AWT pre-treatment committee. Alberto is certified to ASSE/IAPMO/ANSI 12080 Legionella Water Safety and Management Personnel. The author and co-author of fifteen scientific papers, and the Technical Director at Sanipur US, based in Philadelphia PA, Alberto was the first person I thought to have on the show to answer questions about treating systems positive for Legionella. Alberto Comazzi has a Ph.D. in Industrial Chemistry from the University of Milan, Italy. His research during his academic experience was focused on the study of the stability and the interaction among different chlorine-based water disinfectants. He has presented at over 20 conferences and I cannot tell you how grateful I am to him for coming on the show today!   Bottom line: Albert knows exactly what you should do when treating a system that tests positive for  Legionella bacteria. Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  James’ Challenge: Explain to a non-technical person how an absorption chiller works. [2:20]  Introducing Alberto Comazzi, Ph.D. [8:13] Frequent testing for Legionella  [12:59] The three Legionella remediation options and their drawbacks: Heat and Flush, Filters, Supplemental Disinfectant [14:52] If a customer requests Supplemental Disinfectant, what should you consider and what questions should you ask so you can develop the right plan for them? [28:05] Other harmful water pathogens and re-opening buildings after COVID [36:55] Why should your company get involved with Water Hygiene? [46:47] What are some unforeseen pitfalls to look out for and your best advice for our water treatment listeners? [50:07] Lightning round questions [55:25]   Quotes: “The awareness about Legionella is much higher than it was two years ago for two main reasons: buildings are reopening and public awareness of infections in general.” -Alberto Comazzi,  Ph.D. “There isn’t one silver bullet for water management.” -Alberto Comazzi,  Ph.D. “You need to be proactive about testing for Legionella; that’s the only way to know if your plan is working.” -Alberto Comazzi,  Ph.D. “A water treatment provider needs to give their customer what they want and be able to do what’s best for them.” -Alberto Comazzi,  Ph.D. “We’re coming out of COVID and as buildings are re-opening there is definitely an increased awareness about Legionella and other waterborne pathogens from the people outside of the healthcare industry.” -Alberto Comazzi,  Ph.D. “When you do water hygiene, you are helping public health, buildings, and you are saving lives.”  -Alberto Comazzi,  Ph.D. “The most important reason to do water hygiene is to help public health.” -Alberto Comazzi,  Ph.D.   Connect with Alberto: Phone: 267-326-2353 Email: a.comazzi@sanipur.it  Website: www.sanipur.com   Linkedin: https://www.linkedin.com/in/alberto-comazzi-132637128/    Links Mentioned: The Rising Tide Mastermind AWT (Association of Water Technologies) Dr. Richard Seligman invented the plate heat exchanger in 1923   Legionella Episodes: 203 The One With Our Across The Pond Legionella Expert, John Sandford 199 The One About Cooling Towers and Legionella Bacteria 153 The One Where We Answer Your Questions About Legionella 152 The One Where We Talk More About Legionella 151 The One Where We Talk About Legionella 150 The One Where We Talk Legionella Basics
Jan 14 2022
1 hr 8 mins
234 The One About How To Align Sales and Marketing To Drive Accelerated Growth
Darrell Amy knows how to help businesses grow. Rolling up his sleeves, he works behind the scenes with executives, sales leaders, and marketing professionals to develop and execute revenue growth strategies. He knows what works and what doesn’t, and he is sharing this information in his new best-selling book, Revenue Growth Engine: How To Align Marketing and Sales to Accelerate Growth.  Over the past 27 years, Darrell has been a leader in sales and marketing, giving him a unique perspective on sales and marketing alignment. In sales, he has trained over 1,000 salespeople and developed training programs for multiple Fortune 500 companies. Since 2004, he has also led a marketing agency, helping companies leverage the latest digital marketing strategies.  As a member of the Forbes Business Council and the C-Suite Network Advisors team, Darrell advises executives on ways to grow. He co-founded Convergo, a firm that helps companies align marketing and sales to drive growth. Darrell is the host of the Revenue Growth Podcast and the co-host of the Selling From the Heart Podcast. As a board member of several non-profit organizations, Darrell is especially passionate about helping companies increase revenue so they can give back to their communities and impact the world.   Bottom line: Darrell Amy is going to teach us how to align sales and marketing to drive accelerated growth. Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  Connecting with associations and upcoming events in 2022 [1:30] Introducing Darrell Amy, best-selling author [7:00] Where does revenue come from? [10:00] Sales and Marketing working together [13:00] The importance of Processes [20:00] Visualize the customer experience and measure success with metrics [26:20] Growth goals using the Ruler Method [32:39] Lightning round questions [38:33] Thinking On Water With James [45:45]   Thinking On Water With James: Damaged underdrains in a water softener What troubleshooting steps could you take to determine if a softener underdrain is damaged before you have to remove the resin and gravel?  What makes you suspect the damage? What other causes can be ruled out first, to save you time? What can damage an underdrain?     Quotes: “Every business has an engine. That engine is the sum total of your Sales and Marketing efforts moving towards growing the company.” - Darrell Amy “Revenue is the lifeblood of business. It allows us to fund new projects and fund new growth.” - Darrell Amy “Revenue opens up opportunities.” - Darrell Amy “Marketing is the message of the company to a prospect, and the Sales Team is communicating one to one with an individual prospect.” - Darrell Amy “Buyers don’t buy products and services; they buy the outcomes your products and services enable. So what outcomes does your client want?” - Darrell Amy “What do we want our customer’s journey to look like? Think through those stages.” - Darrell Amy “The selling doesn't stop when you get an order. The selling just begins.” - Darrell Amy “Number of clients and revenue per client helps you to set goals.” - Darrell Amy   Connect with Darrell Amy: Phone: 501-626-4110  Email: damy@revenuegrowthengine.net Website: www.revenuegrowthengine.net LinkedIn: in/darrellamy Podcast: Revenue Growth Podcast Podcast with Larry Levine: Selling from the Heart   Links Mentioned: Submit a Show Idea AWT (Association of Water Technologies) 232 The One Where We Celebrate What We Learned In 2021 204 Pinks and Blues Questions From The Nation! Being Profitable Entrepreneurial Operating System Convergo The Rising Tide Mastermind   Events: European Smart Water Utilities 2022 Exhibition and Conference – January 26 to 27  International Conference on Wastewater Treatment Processes and Water Quality – January 28 to 29 (New York, NY)   Books Mentioned: Revenue Growth Engine by Darrell Amy Start With Why by Simon Sinek The Infinite Game by Simon Sinek  Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller   Selling from the Heart by Larry Levine  Traction: Get A Grip On Your Business by Gino Wickman
Jan 14 2022
48 mins
233 The One About Being The Best You In 2022
This is the podcast where we “Scale up on knowledge so we don't scale up our systems.” I’m your host, Trace Blackmore, and today, I want to motivate you to be your best self this year.  Before we dive in, I want to ask you a couple of questions: What do you want to accomplish in 2022? How are you going to accomplish what you set out to do? What is your motivation for wanting that accomplishment? How will you celebrate once you achieve your goals? Today, I’m going to walk through the strategies the Rising Tide Mastermind uses to accomplish our goals, and we will also be using THIS strategy from Brian Moran’s book, 12 Week Year.   Bottom line: I’m challenging you to stop living in default mode, and to truly stretch yourself to grow personally and professionally. Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  Don’t live life by default [2:00] How The Rising Tide Mastermind members make goals and plans [3:20] It all starts with the review [8:15] A word of caution [12:20] Planning 3 years out [15:00] Goals for these 5 areas: Personal, Spiritual, Relational, Professional, Financial [18:50] Leveraging the “12 Week Year” [28:20] Using your calendar as a tool [34:00] Writing it down and sharing it [40:00] Thinking On Water with James [42:02] #TOW22   Thinking On Water with James: Control Ranges How many are enough, and when do you reach overkill? Should you set control ranges on items you cannot control, or do you set them so you are warned to take actions down the line? How tight do you make the control ranges? Can the controller instrumentation maintain the selected control ranges? Is the test procedure used accurate enough to achieve the control range? Is the control range so broad a truck could drive through it?    Quotes: “So many of us are so eager to start something new that we don’t take into account what life is teaching us.” - Trace Blackmore “Make sure you stretch yourself this year; that’s where the personal growth will happen.” - Trace Blackmore “Now might not be the right time.” - Trace Blackmore “Are these goals appropriate for the season of life you are in right now?” - Trace Blackmore “Any goal you push off could lose steam.”  - Trace Blackmore “The hardest thing in this process is moving that first domino.” - Trace Blackmore “Be specific and intentional about what you want to accomplish and write them down.” - Trace Blackmore “Life is dynamic; your schedule needs to be dynamic as well.”  - Trace Blackmore “Accountability: it takes things out of your head and allows others to know about it.” - Trace Blackmore   Connect with Scaling UP H2O:  Email: corrine@blackmore-enterprises.com (podcast producer) Submit a show idea: Submit a Show Idea Scaling UP! H2O on LinkedIn: company/scalinguph2o Scaling UP! H2O on Facebook: @H2OScalingUP   Links Mentioned:  122 The One with Reid Hutchison 232 The One Where We Celebrate What We Learned In 2021 092 The One About My TED Talk Experience The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies)   Events: The Hang Networking Event- @6pm EST, USA January 20, 2022 WEF (Water Environment Federation) Forum 2022 – Particles and Colloids – the Next Frontier in Intensifying Water Resource Recovery – January 10 to 12, 2022  2022 ABMA (American Boiler Manufacturers Association) Annual Meeting – January 14 to 17, 2022     Books Mentioned: The 12 Week Year Check Out Our Resources Page For Discounts
Jan 7 2022
47 mins
232 The One Where We Celebrate What We Learned In 2021
Happy New Year! 2021 was chocked full of incredible guests, great live events, fun networking at The Hang, and so many lessons learned. Join me today as I reflect back on some of the biggest lessons I learned in 2021 and I invite you to help me make the Scaling UP! H2O Podcast a more valuable tool for industrial water treaters around the world in 2022. We published 58 episodes this year, and thanks to generous guests, faithful sponsors, and talented staff, those episodes impacted the water treatment community to succeed in ways we could not have dreamed about nearly 5 years ago when I published the first  Scaling UP! H2O episode.    Bottom line: 2021 is a year worth celebrating. Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  What the pandemic has taught us over the past two years  [2:00]  Thank you! [4:50] Celebrating The Hang and other successes [7:20] What we learned in 2021 [11:00] Being profitable in 2022 [23:40] The Rising Tide Mastermind Live Event and the Scaling UP! H2O Meeting Up at AWT [31:00] Celebrating the 4th Industrial Water Week [33:40] Raw Materials Supply Chain Update [36:00] The last James’ Challenge for 2021: “Always be improving. Those who plateau will never catch up.” [42:45] Thank you Scaling UP! H2O staff and sponsors [44:00]   Quotes: “We have a community, The Scaling UP Nation, and it brings water treaters together.” - Trace Blackmore “Water treatment is too awesome to not talk about.” - Trace Blackmore “When we come together as a community, we can help each other.”  - Trace Blackmore “We will get through this, we will learn some things as we go through this, and as a community, we are going to help each other get better as we go through it.” - Trace Blackmore “Growth starts on the inside, after all.” - Trace Blackmore   Links Mentioned: Rising Tide Mastermind 175 The First One of 2021 179 The Second One About Temperaments (with Kathleen Edelman) I Said This, You Heard That Study 184 The One Where I Interview My Mastermind Mentor (with Aaron Walker) ISI Mastermind 187 The One Where Conor Parrish Interviews Me, Part 2 190 Pinks and Blues Questions From The Nation! (4th Year Anniversary Special) 200 The One Where We Celebrate Our 200th Episode!  204 Pinks and Blues Questions From The Nation! Being Profitable AWT (Association of Water Technologies) 215 Industrial Water Week 2021: Pretreatment Monday 221 Raw Materials Supply Chain Update Roundtable 223 Pinks and Blues: Michael Standish on Phosphate Replacements 231 The One About Our Passion To Improve The Water Treatment Industry  182 The One Where We Share How We Create The Scaling UP! H2O Podcast   Connect with: Kathleen Edelman on LinkedIn: in/coachkathleenedelman Aaron Walker on LinkedIn:in/aaronwalkerviewfromthetop Conor Parish on LinkedIn: in/conor-parrish-cwt-15208251 Michael Standish on LinkedIn: in/mike-standish-7890627 James McDonald on LinkedIn: in/james-mcdonald-pe Sean Dooley on LinkedIn:in/sean-dooley-0630b210 Corrine Drury on LinkedIn: in/corrinedrury Margie Davin on LinkedIn: in/margiedavin   Books Mentioned: I Said This, You Heard That by Kathleen Edelman The E-Myth by Michael E. Gerber   Events: The Hang - January 20 @ 6:00 p.m. EST World Water Day - March 22 AWT Annual Convention - September 21 to 24 (Vancouver, Canada) 2022 Technical Training Seminars (West) – February 23 to 26 (Seattle, WA) 2022 Technical Training Seminars (East) – March 30 to April 02 (Cleveland, OH) Industrial Water Week 2022 - October 3 to 7
Dec 31 2021
52 mins
204 Pinks and Blues Questions From The Nation! Being Profitable
I’m your host Trace Blackmore and in today’s episode, I answer your question in this Pinks and Blues episode that is all about PROFIT. As many of you know, my favorite thing about this industry is solving my clients’ problems. Early in my career I didn’t want to take the time to look at my business' numbers, but once I understood how to look at the data, I could make better decisions, which increased my profits, and that increase in profit made my business better. Everyone knows that profit is important. But how do you know what you’re really making when you service that new account of yours? In today’s episode, I’m answering your questions and we’re going to walkthrough: What is Profit, Revenue, Gross Profit, Gross Margin, Operating Profit, Net Profit, and Labor CostsHow to know if you are making a profitHow to see the big picture so you can make better decisions for your companyThe secret thing every business owner needs to share with their employees to increase the company’s profit Bottom line:  When you unpack the real cost of what it is that you do, you can truly see where you should be spending your time. Your roadside friend, as you travel from client to client. -Trace   Timestamps:   Questions from the Nation: What do revenue, gross profit, and margin mean? How can we calculate that manually if our company doesn’t have a reporting system? [3:58] When you run your own business, you are responsible for every piece of that business [6:25] Figuring out Gross Margin [9:30] Looking at Operating Expenses and Net Profit [11:50] CTA: Look at your data [14:09] Challenge for business owners: share your financial data with your team [16:26] Business lessons learned from my Mastermind and Business Coach [17:36] James’ Challenge: “Install or change out corrosion coupons.” [23:38]   Quotes:  “If you understand the data, you’ll be able to make better decisions.” - Trace Blackmore “When you run your own business, you have to be responsible for everything in that business.” - Trace Blackmore “Gross Margin: A company’s net revenue minus the cost of goods.” - Trace Blackmore “Most people don’t think about operating expenses.” - Trace Blackmore “Once you subtract Operating Expenses from the Gross Profit what you have left is the Net Profit.” “Many of us do not know what the actual profit is on an account we are service.” -Trace Blackmore “Profit is all that matters.” - Trace Blackmore “Many of us do not know what the actual profit is on an account we are servicing.” - Trace Blackmore “How much is your time worth and are you using it at its highest and best value.” -Trace Blackmore “When you unpack the real cost of what we do, you can truly see where you should be spending your time.” - Trace Blackmore “I think if you ask any CFO worth anything, they will tell you the only number that matters is profit.” - Trace Blackmore “Profit is all that matters.” - Trace Blackmore “Profit allows us to grow the company and make it better.” - Trace Blackmore   Links Mentioned:  Submit a Show Idea  The Rising Tide Mastermind AWT (Association of Water Technologies)   Books Mentioned:  The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber  Financial Intelligence, A Managers Guide to Knowing What the Numbers Really Mean by Berman and Knight  Accounting for Non-Accountants by Wayne A. Label
Dec 29 2021
26 mins
231 The One About Inspiring The Water Treatment Industry
True story: Years ago, when I was sitting in Atlanta traffic, I had an idea pop into my mind to start a podcast for water treaters, and the first person I called to get their advice about starting such a venture was James McDonald. I called James because he was someone I respected in the industry and he was also someone who was already generously giving his time to help our industry improve, thanks to the Industrial Water Treatment Group he started on LinkedIn. Without James’ encouragement on that fateful drive, I don’t know if I would have ever started this podcast. Today, James McDonald, the Director of Technology and Marketing at Chem-Aqua comes back on the show to answer your questions, talk about the content he creates freely for the water treatment industry, how he started Industrial Water Week, and some really solid advice about inspiring others. James McDonald is someone who inspires our industry. He is the tide that raises all boats in our industry.    Bottom line: James McDonald is going to inspire and encourage you to make our industry better by sharing your knowledge and talents. Your roadside friend, as you travel from client to client.  -Trace    Timestamps:  Teaching others [0:01] Why James McDonald shares his knowledge freely with the industry [7:25] Leveraging LinkedIn to freely help the water treatment industry [13:17] Listener questions for James McDonald [16:13] James’ Challenge in 2021 [23:20] Industrial Water Week [27:10] James’ Memes and Jokes (link below) and Detective H2O [32:07] Inspiring others [40:34] Advice for 2022 [47:00] James’ Challenge: Question everything and continuously learn. [51:26]   Quotes: “There’s no I in TEAM; there’s no I in WATER, but there is a WE.” - James McDonald “We’re all in this together.”  - James McDonald “Any way we can help to make this profession more reputable, honorable, increase passion…the better it is for all of us.”  - James McDonald “We are not building up our competition, we are building up our profession.” - James McDonald “Like what you do, have passion for what you do, and share it freely.” - James McDonald “Things we do individually, things we do as a company can help our industry or hurt our industry.” - James McDonald “Industrial Water Week celebrates its 5 year anniversary next year.”  - James McDonald “Industrial Water Week is your holiday! Use it as a reason to offer training and share your passion.”  - James McDonald “I love what I do and I find ways to promote our profession.” - James McDonald “Always keep the big picture in mind.”  - James McDonald “We are here to: treat water, help our customers and deliver value to them.” - James McDonald “Whenever you are trying to teach others…it changes everything that you think you know about that topic.” - Trace Blackmore “You’ll never master everything in water treatment. There is always something to learn” - Trace Blackmore   Connect with James McDonald: Phone: (937) 689-4031 LinkedIn: in/james-mcdonald-pe Websites:  www.industrialwaterscience.com  www.industrialwaterweek.com www.chemaqua.com   Links Mentioned: James’ Jokes & Memes Muhammad Ishfaq’s WhatsApp Group Industrial Water Week Association of Water Technologies (AWT) AWT’S The Analyst   Events Mentioned: The Hang - January 20, 6:00 p.m. EST, USA 2022 AWT Technical Training Seminars (West) – February 23 to 26 (Seattle, WA) 2022 AWT Technical Training Seminars (East) – March 30 to April 02 (Cleveland, OH) Water & Wastewater Equipment, Treatment & Transport Show - February 22 to 24 (Indianapolis, IN) 2022 Geospatial Water Technology Conference - March 21 to 23 (Austin, TX)    Books Mentioned: Drop by Drop: Articles on Industrial Water Treatment by James McDonald
Dec 24 2021
58 mins
230 The One With A Water Strategist
I got to know this week’s guest over LinkedIn and it was a blast to have him on the show. Walid Khoury is a water strategist, investor, and influencer and has such a wealth of knowledge to share with the water treatment industry.  Walid has 20 years of industry experience having worked for GE, Nalco, and Danaher. Over the years, Walid built and led diverse and inclusive water teams, selling technical solutions, developing strategies for direct and indirect sales channels, re-allocating resources, and driving sustainable and profitable growth.  In 2020, Walid founded Desalytics, a company that offers a diverse portfolio of water testing and water treatment consumables in Sub-Saharan Africa. Desalytics helps municipal and industrial customers produce reliable water, optimize processes, maximize returns at a competitive cost through expertise, technologies, and local footprint. For this, Walid is partnering with, coaching, and mentoring young African entrepreneurs to grow Desalytics' presence across the African continent and be close to customers.   Desalytics was established in 2020 to help municipal and industrial customers produce reliable water, optimize processes, maximize returns at a competitive cost through expertise, technologies, and local footprint. Desalytics’ innovative business model relies on an impact investing approach where the company partners with young African entrepreneurs, and helps them start or scale their businesses, through working capital injection, mentoring programs, and global supplier relationships. Walid is an active LinkedIn thought leader, inspiring engaging and insightful discussions with his 26,000 industry followers. He holds a bachelor's degree in water and environment, a master's degree in water sciences, and lastly a master's degree in management from Harvard University.     Bottom line: Walid Khoury is going to inspire you to think about water treatment on a bigger and more global level. Your roadside friend, as you travel from client to client.  -Trace    Timestamps:  2021: the year that water treaters around the world came together to learn and grow [0:30] James’ Challenge: “Make time for your family, friends, and you.” [7:17] Introducing water strategist, investor, and influencer Walid Khoury [9:10] Desalytics in Africa [15:57] Attending WEFTEC 2021 [18:15] Walid’s water treatment career journey  [20:47] The value of coaching [27:30] The importance of diversity in the workplace [32:00] Continuous improvement [39:00] Lightning round questions [42:45]   Quotes: “Optimize your water footprint.” - Walid Khoury “It’s not a straightforward job; it is interesting and exciting because you are trying to solve tough challenges. If it wasn’t a tough challenge they wouldn’t need us.” - Walid Khoury “Find women engineers and help them grow in their careers and retain them.” - Walid Khoury “Don’t get stuck, there is always a constant challenge. Keep developing yourself.” - Walid Khoury  “One of the best ways to learn is to teach.” - Walid Khoury “If you are bored at your job, you are not learning. It’s time to move on to the next one.” - Walid Khoury “Africa is a similar market to other places.” - Walid Khoury “I’m passionate about water.” - Walid Khoury   Connect with Walid Khoury: Phone: +971 56 5362147  Email: walid.khoury@gmail.com Vlog: walidkhoury.com   LinkedIn: linkedin.com/in/walidkhoury   Links Mentioned: The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies)   Books Mentioned: What Got You Here Won't Get You There: How Successful People Become Even More Successful by Marshall Goldsmith and Mark Reiter  Hot Seat: What I Learned Leading a Great American Company by Jeff Immelt  Africa's Business Revolution: How to Succeed in the World's Next Big Growth Market by Acha Leke The Black Swan: The Impact of the Highly Improbable by Nassim Nicholas Taleb
Dec 17 2021
54 mins
229 The One About Women In The Water Treatment Industry
Scaling Up Nation, I cannot wait to introduce you to my lab partner this week Tammy Phillips of HOH Water Technology, Inc.  Tammy and I met at one of HOH’s business events a few years ago, and the thing that immediately impressed me about her was how she was able to leverage her degree in Building Construction to become a powerful sales person who seeks out water treatment opportunities in healthcare and new construction jobs. Tammy Phillips is a Business Development Manager who specializes in bringing in new business and sales, and expanding existing partnerships. She has more than 20 years of sales experience, and today she is going to share fantastic advice on cold-calling, how to handle rejection, and the importance of joining a local organization.  In addition to her job at HOH, Tammy serves on the board of the Central Illinois Chapter of Healthcare Engineering (CICHE). CICHE offers professional development, access to national trends, codes and standards updates, and facility management solutions to their members through educational programs and events.    Bottom line: If you are a woman considering a career in water treatment, Tammy’s professional journey might inspire you to apply to work in the best industry in the world, industrial water treatment. Your roadside friend, as you travel from client to client.     -Trace      Timestamps:   James’ Challenge: “Thoroughly dig through your company's website.” [01:52]  Introducing Business Development Manager, Tammy Phillips [04:46]  Being a persistent salesperson [07:25]  Tammy’s water treatment industry career journey [08:09]  Women in water treatment [9:00] Cold-calling [10:39]  Involvement in CICHE and other organizations [13:28]  Mentors, leadership, and professional development [15:38]  Working as a team, the importance of core values, and trying new things [20:35]  Advice for women starting in the water treatment industry [24:08]  Lightning round questions [24:54]    Quotes:  “Don’t be afraid to walk in. Everybody gets turned away at some point.” - Tammy Phillips  “I love what I do.”  - Tammy Phillips  “Challenging. Fun. Well-worth it.” - Tammy Phillips  “Continue being persistent, and going in. You’ll eventually get comfortable doing it.” - Tammy Phillips  “Leadership is all about helping others.” - Tammy Phillips  “The only way you learn is trying to do it, and asking questions along the way.” - Tammy Phillips  “Anyone can hold any position with the right mindset.” - Tammy Phillips  “If you don’t ask, you’ll never get good at it.” - Trace Blackmore    Connect with Tammy Phillips:  Phone: (217) 208-9464   Email: tphillips@hohwatertechnology.com  Website: hohwatertechnology.com  LinkedIn: linkedin.com/in/tphillips06  HOH Water Technology, Inc.  Central Illinois Chapter of Healthcare Engineering    Links Mentioned:  166 The One Where We Celebrate Halloween (reading “The Raven”) 186 The One Where Conor Parrish Interviews Me, Part 1  Submit a Show Idea  The Rising Tide Mastermind
Dec 10 2021
35 mins
228 The One About How To Attract and Hire The Next Generation Of Water Treaters
The job market is competitive these days, to say the least. If your company has been trying to hire younger water treaters and you haven’t had much success in the recruiting process, I have the perfect podcast guest for you to learn from. Her name is Dr. Ai Addyson-Zhang, and she is a college professor turned entrepreneur, education consultant, and career and life coach with more than 15 years of experience in education. For most of her life, Dr. Ai has been teaching and because of her innate ability to inspire Millennials and Generation Z, she is uniquely qualified to educate water treatment hiring managers and business owners on what we need to know before we schedule interviews with individuals from these two generations.  Dr. Ai  founded Classroom Without Walls (CWW) in 2017 to normalize learning beyond the four walls of a classroom. CWW created a new model in learning that includes the elements of online learning (classes + digital mentors), certification earning, and in-person enrichment. Dr. Ai is also the host of the two live-streaming shows: Classroom Without Walls which focuses on social media and digital marketing; and What Is School For? which was inspired by Dr. Ai's interview with author and entrepreneur Seth Godin, and aims to discuss, debate, and disrupt education.  Today’s interview focuses on how we should attract and recruit Millennials and Generation Z to work at your company so that it is a win-win relationship for you and your new hires.   Bottom line: Dr. Ai is going to share how we can attract and hire the next generation of water treaters. Your roadside friend, as you travel from client to client.    -Trace     Timestamps:   Goal setting [01:44]  Get to know college professor turned entrepreneur, Dr. Ai Addyson-Zhang [09:50]  Preparing yourself for real-life as a student [16:18]  Storytelling and Story-selling [24:21]  Tailoring interviews for the younger generation [27:18]  Preparing students to join the workforce [29:31]  What is the next generation looking for in a job [35:53]  Mentors [38:40] LinkedIn tips [42:51]  Lightning round questions [47:12]  James’ Challenge: “Calculate how much heat energy goes down the drain with boiler blowdown and how much it costs.”  [58:33]    Quotes:  “Showing up consistently makes a big difference.” - Dr. Ai Addyson-Zhang  “GPA is inversely related to innovation.”  - Dr. Ai Addyson-Zhang  “The best way to connect with each other is storytelling.” - Dr. Ai Addyson-Zhang  “If people are not applying, it is time for you to study who you want to attract.” - Dr. Ai Addyson-Zhang  “This is a “Show me” economy. Show me what you created based on your skills.” - Dr. Ai Addyson-Zhang  “When you don't have purpose, you don’t have drive.”  - Dr. Ai Addyson-Zhang  “When they (applicants) choose your organization they need to know your mission and vision and know that what they will do is important and is part of the bigger picture.”  - Dr. Ai Addyson-Zhang  “Instagram and Tiktok: those are the places where young people actually congregate. You need to go where they are as opposed to [telling them where you are].”  - Dr. Ai Addyson-Zhang  “It is very hard to find 1,000 people who are really passionate about what you do, but it is not that hard to find one single person.”  - Dr. Ai Addyson-Zhang  “Most kids are allowing social media to use them, as opposed to, they are using social media to serve their own career needs.” - Dr. Ai Addyson-Zhang  “It is okay to realign your goals when you learn new information.” - Trace Blackmore  “Your day to day is never going to get any better unless you start making changes; unless you work on the outside of what you consider comfortable.” - Trace Blackmore    Connect with Dr. Ai Addyson Zhang:  Live Streaming Shows:   What Is School For? (Goes live on LinkedIn, YouTube, Facebook, Twitter, and Amazon every Wednesday at 2PM PST) Classroom Without Walls (Goes live on LinkedIn, YouTube, Facebook, Twitter, and Amazon every Friday at 9PM PST)  Email: Ai@ClassroomWithoutWalls.ai  Website: https://lifeaccelerator.classroomwithoutwalls.ai/  LinkedIn: linkedin.com/in/aiaddysonzhang/  Instagram: @aiaddysonzhang  Twitter: @aiaddysonzhang  Facebook Group: @LifeAcceleratorCWW  YouTube: Classroom Without Walls    Links Mentioned:  Do Schools Kill Creativity? | Sir Ken Robinson’s Ted Talk  LinkedIn Live  The Rising Tide Mastermind  AWT (Association of Water Technologies)    Studies Mentioned:  50% of Millennials regretted their major in college  The number of questions children and teenagers ask in a day A Study of Engineering Education - (Mann, C.R., 1918)  Exploring Innovative Entrepreneurship and Its Ties to Higher Educational Experiences - (Mayhew, M.J., et al., 2012)    Books Mentioned:  Why "A" Students Work for "C" Students and "B" Students Work for the Government - Robert T. Kiyosaki  Drive: The Surprising Truth About What Motivates Us - Daniel H. Pink  Purple Cow: Transform Your Business by Being Remarkable - Seth Godin  Your Personality Creates Your Personal Reality - Dr. Joe Dispenza The Five Minute Journal
Dec 3 2021
1 hr
227 The One Where We Talk About The Importance of Having A Water Management Plan
Scaling Up Nation, I cannot wait to introduce you to today's guest, Larry Pond. Larry is an expert in Compliance and Quality Assurance at IWC Innovations. Today, Larry and I are going to discuss how to prevent Legionella and other water-borne pathogens by having a good water management plan in place for each of your clients. Larry is a great communicator and my hope is that he inspires you to have the ‘water management plan conversation’ with your clients today. One of the things I admire most about Larry is his seemingly effortless ability to ask soft questions to his clients so he can set up the right water management plan specifically catered for their facility. Some of the questions he gently asks his clients are: Do you have a water management plan?How do you protect your system and people?What risk factors do you have?Are your current measures adequate for these protections? After asking those questions to his clients (and many more), he then gives them the additional metaphors and stories they need to hear in order to drive home the importance of analyzing their risk factors and preventing outbreaks. If you are a water treater, you are going to love today’s episode.    Bottom line: Larry Pond is going to tell us why having a water management plan is important. Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  James’ Challenge: “Test pH of condensate immediately and then an hour later on the same open sample.” [05:50] Introducing Larry Pond of Innovative Water Consultants [09:03] Water treatment from an end user’s perspectives [10:38] Having the ‘water management plan conversation’ with your clients [17:43] Risk factors [26:28] The importance of learning  [28:58] Testing positive for Legionella [33:58] Advice to other water treaters [40:57] Learning from our mistakes [44:24] Lighting round questions [48:29]   Quotes: “The art comes in seeing their perspective, and learning how to gently say that it’s screwed up without saying it’s screwed up.” - Larry Pond “If their answers are blank stares, that’s your opportunity for teaching.” - Larry Pond “A water management plan is key to identifying your risks; to mitigate them through proper control measures” - Larry Pond “A water management plan is the cheapest, conceivable form of insurance that gets you off the hook.” - Larry Pond “The conversation should be geared towards putting yourself in somebody else’s shoes, not just your own. “It's not just a job, it’s not just a paycheck. ” - Larry Pond “Complacency is not a path for resolution”.  - Larry Pond “When we all do the same things over and over and over and over again, it gets boring. We get complacent. And we almost resent going back to the same accounts because it’s boring.” - Trace Blackmore “When we push the limits, we’re leaning.” - Trace Blackmore “If you are intimidated by any topic, that is your sign that you need to go out and learn as much as you can about that topic.” - Trace Blackmore “If people are allowed to make mistakes, that is where the true learning is.” - Trace Blackmore “A rising tide raises all ships, but a bigger ship can hold more people.” - Trace Blackmore   Connect with Larry Pond: Email: larry@iwcwater.net Website: iwcinnovations.com Social: @IWCINNOVATIONS   Books Mentioned: Boiler Water Treatment - Colin Frayne The Selfish Gene - Richard Dawkins Hannibal - Tom Harris   Links Mentioned: 083 The One About Water Management Plans Centers For Disease Control And Prevention: Toolkit 205 The One To Listen To If You Want To Hear How Rewarding A Career In Water Treatment Can Be
Nov 26 2021
58 mins
226 The One About Being A Curious and Passionate Water Treater
Scaling UP Nation, one of the things I love most about hosting this podcast is the people I’ve met because I host this podcast. One of the people I’ve had the pleasure of connecting with because of this podcast is Jed Kosch.   You may have seen Jed Kosch’s “Rule of Thumb Thursdays” videos on LinkedIn, but before he started posting helpful articles and videos for water treatment professionals he graduated early from high school, majored in hydrology, worked in college as an environmental scientist and he currently works at Garratt-Callahan.  In today’s interview, we’re going to discuss how Jed’s personal goals have led to a successful career in water treatment and some ways to stay current in an industry that is constantly evolving.    Bottom line: Jed Kosch is going to share how an early passion for hydrology turned into a successful career in water treatment.   Your roadside friend, as you travel from client to client.    -Trace     Timestamps:   The importance of investing [2:00]  Jed Kosch’s water treatment career journey [10:00]  Wins and goals [15:30]  Day to day and staying current [18:40]  Problem solving and challenges [21:14]  Importance of learning and mentors [26:30]  Rule of Thumb Thursdays [29:01]  Industry integrity [35:35]  Lighting Round Questions [38:19]  James’ Challenge: “Learn how steam traps operate.” [42:50]    Quotes:  “If you don’t know how to steer, you’ll never know if you’ve reached your destination.” - Trace Blackmore  “How are you investing in your day-to-day life?” - Trace Blackmore  “I want to positively impact other people as much as I can in a positive way.” - Jed Kosch  “I’m always looking for new and better ways to improve our craft.” - Jed Kosch  “Be curious.”  - Jed Kosch  “A LinkedIn article takes me about four to six hours to write.” - Jed Kosch  “Keep your moral integrity and stay truthful to yourself.” - Jed Kosch  “Become obnoxiously passionate about whatever craft you are pursuing.”  - Jed Kosch  “Leadership is giving people a small piece to help them get to the next level.”  - Jed Kosch    Connect with Jed Kosch:  Phone: (920) 809 -9710  Email: jed_kosch@yahoo.com  Website: garrattcallahan.com  LinkedIn: linkedin.com/in/jedkosch    Links Mentioned:  Episode 128: Pinks and Blues: Tonnage X3  The Rising Tide Mastermind  Submit a Show Idea    Books Mentioned:  Financial Peace University - Dave Ramsey  The 7 Habits of Highly Effective People- Stephen Covey  How to Win Friends & Influence People - Dale Carnegie  The Go-Giver  - John David Mann  Levels of the Game - John McPhee  The Churchill Factor: How One Man Made History - Boris Johnson  The Secret - Rhonda Byrne  Outliers - Malcolm Gladwell
Nov 19 2021
48 mins
225 The One Where Rory Vaden Teaches Us How To Multiply Our Time
Any long-time listener will know that Rory Vaden’s book “Procrastinate on Purpose” changed my life. I am a BIG fan of his books and talks and I know I’m not his only fan because millions of people watched his TEDx talk titled “Multiply your time by asking 4 questions about the stuff on your to-do list.” Rory is a professional speaker, author, and entrepreneur who has a childlike curiosity with regard to what makes people successful and influential, which allows him to kick to the curb old thought models and create entirely new ways of looking at how we spend our time. This curiosity and inner drive Rory generously shares with the world allows others to unlock their untapped potential and accomplish what they were put on the earth to do. He is electrifyingly passionate, has high EQ, and is always looking to make things better. If you feel that there are never enough hours in the day and that you cannot afford to hire someone to take those exhausting tasks off of your plate, then I encourage you to listen to today’s episode with an open mind because, if you act on what he teaches us today, it has the potential to change everything in your life for the better.    Bottom line: Rory Vaden is going to teach you how to multiply your time. Yes, you read that right, I said “Multiply.” Your roadside friend, as you travel from client to client.  -Trace    Illustrations: Rory mentions these two illustrations below during his interview.    Timestamps:  Get to know one of my favorite speakers and authors, Rory Vaden [6:30] Rory’s professional journey from Toastmasters to Brand Builders Group [10:18] How to multiply your time [19:00] The 30 X Rule [29:00] What to delegate [35:00] The emotion behind how you spend your time [45:24] Lightning round questions [54:00] James’ Challenge: “Perform a dissolved oxygen study on boiler deaerator and feedwater.”  [1:02:20] The 6 F’s: Faith, Fun, Fitness, Family, Faculty, Finances [1:04:00]   Quotes: “You multiply your time by giving yourself the emotional permission to spend time on things today that create more time tomorrow.” - Rory Vaden “It is literally possible to multiply your time.” - Rory Vaden “Time management is much more emotional than we realize.” - Rory Vaden “The next level of results requires the next level of thinking, always.” - Rory Vaden  “Ask yourself: What are the things I can do today so I can make tomorrow better, faster, and more efficient?” - Rory Vaden “Mom guilt is a real thing.”  - Rory Vaden “I am a fan of outsourcing everything.” - Rory Vaden “You should be willing to spend at least thirty times the amount of time it takes you to do a task once when training someone else to do that task for you. So if a task takes you 5 minutes every day, you should be willing to spend 150 minutes (30x) training someone else to do that one task.” - Rory Vaden   Connect with Rory Vaden: Email: info@brandbuildersgroup.com  Website: www.roryvaden.com/media  Social: roryvadenblog.com   Books Mentioned: Procrastinate on Purpose - Rory Vaden Take the Stairs  - Rory Vaden Financial Peace University  - Dave Ramsey Secrets of the Millionaire Mind -T. Harv Eker The Go-Giver - John David Mann The 21 Irrefutable Laws of Leadership - John C. Maxwell The Greatest Salesman In the World -Og Mandino The Five Dysfunctions of a Team - Patrick Lencioni What To Say When You Talk To Your Self - Dr. Shad Helmstetter The 7 Habits of Highly Effective People - Stephen Covey The Case for Christ - Lee Strobel    Links Mentioned: Episode 175 - Time Management Rory Vaden’s TEDx Talk Toastmasters International  The Rising Tide Mastermind   Events: AWT Business Webinar: Using a SWOT Analysis to Advance Your Business – @ 11AM ET November 18  International Conference on Wastewater Treatment Processes and Water Quality – January 28 to 29  Water & Wastewater Equipment, Treatment & Transport Show – February 21 to 24  The Hang Networking Event- @6pm 1.13.22
Nov 12 2021
1 hr 7 mins
224 The One About The Internet Of Things (IoT) Augmented Industrial Water Treatment
As water treaters, there are always new things being added to our plates, and there are only so many hours in the day to get them all done. It is a tension that nearly every water treater faces. However, there are ways to get more time back in your work day as long as you have the right solutions, so I asked one of the most Internet Of Things (IoT) connected people I know to be a guest on today’s show, Laith Charles, to share how he uses IoT to his company time and money.  For those of you who were not at AWT’s convention this year, Laith Charles was awarded AWT’s Rising Star Award, “The Rising Star Award recognizes the contributions and efforts of the next generation of water treatment professionals. The nominee will possess a demonstrated passion for their work in the industrial water treatment field and will have contributed to the advancement of the AWT mission.”  Laith is a business owner, technology lover, and has found better ways of doing things because of his willingness to embrace new technology.    Bottom line: Laith Charles is going to share ways to get hours back in your work day as a water treatment professional by leveraging The Internet Of Things (IoT).   Your roadside friend, as you travel from client to client.    -Trace     Timestamps:   James’ Challenge: “Using proper safety precautions while sampling, run boiler water tests on a sample collected with a sample cooler and an uncooled sampled for the same boiler.” [5:50]  Introducing returning guest, business owner, and the 2021 winner of the Rising Star Award: Laith Charles [10:38]  Laith’s lessons learned from The Rising Tide Mastermind [14:35]  AWT’s 2021 Convention [27:22]  Laith’s AWT presentation on The Internet Of Things (IoT) Augmented Industrial Water Treatment [33:00]  Internet Of Things low hanging fruit water treaters can start using today [43:27]  Customer success stories [51:00]  Lightning round questions [1:04:00]    Quotes:  “I define The Internet Of Things (IoT) as something connected to the Internet.” - Laith Charles  “Technology isn’t replacing YOU, but it can alert you so you are not blindsided when you visit a client.” - Laith Charles  “How can I do the same work with the same headcount resources?” - Laith Charles  “Hiring and getting the right  headcount is hard in today’s market.” - Laith Charles  “Everyone looks at price/performance; data allows you to show clients historically what you have done for them and how you have saved them money.” - Laith Charles  “Almost half of controllers sold are equipped to be online capable.” - Laith Charles  “Data security is a concern, so consult with a cyber security expert who knows best business practices.” - Laith Charles  “Get the data, centralize it, and synergize it into a platform to leverage it.” - Laith Charles  “All of today’s problems could be solved by more education.” - Laith Charles    Connect with Laith Charles:  Phone: 941-301-1309  Email: laith@ewatermark.net  YouTube: https://www.youtube.com/channel/UCMuigehZdcquaY14QtGm    Links Mentioned:  Episode 62 with Laith Charles  The Rising Tide Mastermind  AWT (Association of Water Technologies)    Events:  The Hang Networking Event- @6pm November 11  AWT Convention 2022 - 09.21-09.24.22  in Vancouver, Canada    Books Mentioned:  Procrastinate on Purpose: 5 Permissions to Multiply Your Time - by Rory Vaden    Resources (IoT) Augmented Industrial Water Treatment Paper (IoT) Augmented Industrial Water Treatment Presentation
Nov 5 2021
1 hr 15 mins
223 Pinks and Blues: Phosphonate Replacements
Scaling UP! Nation, if this is new information to you, hang in there, and if this is old news, I know you’re still going to learn something today. China has reduced its export of Phosphonates by 90% now through 2022 and water treaters everywhere need to be aware of what options are available to you so we can continue providing top-notch service to our clients.  I couldn’t think of a better person to talk to in this Pinks and Blues episode about Phosphonate replacement options than my trusted friend and Radical Polymers co-founder, Michael Standish. Thank you for coming back on the show, Mike!  For those of you who don’t know him, Mike has over 28 years of experience in polymer additive design and development. Before forming Radical Polymers, Mike served in technical and business leadership roles within global, publicly-traded chemical companies and is responsible for the development and patenting of industry-leading polymers for use in the water treatment, oilfield, and detergent industries. He has authored and presented numerous industry papers for the Association of Water Technologies (AWT), Cooling Technology Institute (CTI), National Association of Corrosion Engineers (NACE), and the American Chemical Society (ACS). Mike has served on the Board of Directors of AWT and holds a BS in Chemistry and Masters in Business Administration from the University of Tennessee at Chattanooga. One of the things I admire most about Mike is that he has a way of taking extremely technical and complicated topics and explaining them in ways that everyone can understand. Trust me, this is an episode you won’t want to miss.   Bottom line: Mike Standish is going to share what he is observing in the marketplace, provide his insights, and offer suggestions so your water treatment company can make the best decisions for today’s unprecedented times.  Your roadside friend, as you travel from client to client, -Trace    Timestamps:  Happy Halloween and what is happening with the P4 supply from China [0:30] What are you observing with the raw materials supply chain? [6:17]  How should a water treatment company weather this perfect supply chain storm? [8:30] Understanding your Phosphonate Replacements options [9:45] Staging down the level of Phosphonate and pairing with Polymers for a hybrid approach [14:14] Moving from Phosphonate to Polymers: oxidizer awareness [20:30] What advice do you have for someone who just heard that there is a supply chain crisis? [23:00] Learnings from the molybdate issue, fifteen years ago [24:00] Closing thoughts with Trace [26:00] James’ Challenge: “Calculate boiler efficiency.”  [29:43]   Quotes: “Work very closely with your vendors to forecast and look at alternative chemistries.”  - Michael Standish “Don’t make substitutions blindly.” - Michael Standish “Polymers aren’t your only weapon. You have Ph control and limiting cycles too.” - Michael Standish “Nearly all polymers in North America are produced by Western suppliers.” - Michael Standish “Demand is up. Supply chains have been disrupted. There is a severe constraint on ocean transit causing logistics issues. It is the perfect storm.” - Michael Standish “The very good news is that it will require us to make adjustments but we can still treat water effectively. And there is a big opportunity for the independent water community.” - Michael Standish “Always be prepared for alternatives.” - Michael Standish “No one ever said water treatment was easy.” - Trace Blackmore   Connect with Michael Standish : Phone: 423.316.9877 Email: mike.standish@radicalpolymers.com Website: radicalpolymers.com LinkedIn: in/mike-standish   Links Mentioned: 014 The One with Mike Standish 166 The One Where We Celebrate Halloween 221 Raw Materials Supply Chain Update Roundtable The Rising Tide Mastermind   Articles: Developing Realistic, Representative Laboratory Test Methods for Profiling In Search Of Synergy
Oct 29 2021
32 mins
222 The One Where Janet Stout Shares Key Industry Updates
Today is a special treat because today I have a friend and trusted colleague, Janet E. Stout PhD, president of Special Pathogens Laboratory and research associate professor at the University of Pittsburgh Swanson School of Engineering in the Department of Civil and Environmental Engineering. An infectious disease microbiologist, Dr. Stout is recognized worldwide for seminal discoveries and pioneering research in Legionella. Her expertise includes prevention and control strategies for Legionnaires’ disease in building water systems. Dr. Stout’s more than thirty years of research is published in peer-reviewed medical and scientific journals. She also has authored textbook chapters on Legionella and Legionnaires’ disease, including the Legionella chapter in the APIC Text. An advocate for prevention, Dr. Stout assisted in developing the first Legionella prevention guideline (1993) in the United States, which continues to serve as a model for national and global health agencies and organizations. Additionally, she serves on the ASHRAE Legionella standard committee for Legionella Guideline 12 and the SPC 188 committee for ANSI/ASHRAE Standard 188-2015 Legionellosis: Risk Management for Building Water Systems, the first U.S. standard for Legionella risk management. She is the first instructor of the ASSE 12080 Legionella water Safety and Management Specialist Certification training, and TODAY she has agreed to come on the show and share some key updates that our entire industry should be aware of. Bottom line: Dr. Janet E. Stout is on a mission to end Legionnaires’ disease by using science and education to prevent future outbreaks.  Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  James’ Challenge: “Perform condensate survey throughout a facility.”  [2:02] Re-introducing my friend and trusted colleague, Legionella Expert, the accomplished Dr. Janet E. Stout [6:00] Why join a peer to peer groups for business solutions and professional growth [13:30] ASHRAE 188 updates  [18:40]  Legislation regulation for Legionella updates [23:22] 12080 Certification [29:55] CDC updates [31:20] Understanding “Percent Positivity” [34:30] The Joint Commission updates [36:37] What does a CWT need to know? [40:20] Staying on top of industry changes [43:15] Standard 514 [45:05] Talking to our clients about changes [47:00] How to stay in the know about local and state changes? [50:33] Lightning round questions [54:00]   Quotes: “I’m on a mission to end Legionnaires’ disease.” - Dr. Janet E. Stout “It frustrates me that someone has to die in order for changes to be made.” - Dr. Janet E. Stout “Change is coming. Some through standards and guidance, and some by regulatory authorities and joint commission.” - Dr. Janet E. Stout “We need to raise the bar so that everybody is at the same level of basic understanding of Legionella and Legionnaires disease water management.” - Dr. Janet E. Stout “We advance because we say to ourselves ‘There are things we don’t know’ and we seek out the knowledge for those that do and thereby get better at our jobs.” - Dr. Janet E. Stout “A water treatment professional needs to be an educator of their client.”  - Dr. Janet E. Stout   Connect with Janet Stout PhD: Phone: 412.281.5335 Email: jstout@specialpathogenslab.com  Website: www.specialpathogenslab.com    Links Mentioned: Episode 121 with Dr. Janet Stout Standard 188-2021 -- Legionellosis: Risk Management for Building Water Systems (ANSI Approved) Special Pathogens Laboratory - Education  Puzzled By Legionella Wednesday webinar series The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies)   Events: The Hang Networking Event- @6pm 11.11.21 Michael Warady’s Business Webinar -@11am 10.29.21 Smart Water Utilities, Europe (Netherlands) -1.26.22-1.27.22   Books Mentioned: Puzzled By Legionella - Janet E Stout PhD From Good To Great - Jim Collins  Traction - Gino Wickman
Oct 22 2021
1 hr 6 mins
221 Raw Materials Supply Chain Update Roundtable
If you've been having supply chain issues, you are not alone.  But you don't have to solve your supply chain issues on your own. On October 14, 2021, I hosted a Raw Materials Supply Chain Update Roundtable with Mike Standish of Radical Polymers, Jill Cavano of Scranton Associates, John Zibrita of Zibex, and Gary Garcia of Masters Company- these individuals let us know what they are seeing in the marketplace and shared what we need to do so we can make the right decisions right now.  Our industry is better when we don’t work in isolation and instead lean into trusted peers. Thank you to everyone who hosted the Roundtable and to everyone who attended.  We posted the video recording from the Zoom Roundtable conversation to our YouTube channel. If you’re like me and like to put a voice with a name, visit ScalingUpH2o.com/Update.  Be sure to listen to the Scaling UP! H2O podcast every week to hear about opportunities to connect with other professionals, grow, and learn about the water treatment industry. Your roadside friend, as you travel from client to client.  -Trace Blackmore   Upcoming Events: The Hang Networking Event- @6pm November 11 Business Webinar with Michael Warady - @11am October 29   Connect with the roundtable speakers: Jill Cavano of Scranton Associates: jbihn@scrantonassociates.com Mike Standish of Radical Polymers: mike.standish@radicalpolymers.com Gary Garcia of Masters Company: gary@masterscoinc.com John Zibrita of Zibex: jfzibrida@cs.com   Links Mentioned: The Rising Tide Mastermind
Oct 19 2021
1 hr 4 mins
220 The One Where We Learn How To Make Data-Driven Decisions
As the fourth quarter of 2021 draws to a close, what are the things you are evaluating to make sure that Q4 ends well and that 2022 is going to be a more profitable year for you and your company? If you have ever wondered: how much money should the company have in the bank, why are we taking on more clients but not making a profit, or why are we spending more money on the company but not seeing the payoff, then today’s episode is for you. Today’s guest is Russ Stephens, co-founder of the Association of Professional Builders, a leading business coaching company dedicated to improving the residential construction industry for both builders and consumers.  Since 2014 he has been helping builders double the size of their businesses through profitable growth. The Association Of Professional Builders excels in providing cutting-edge systems, world-class support, and sales & marketing training to the construction industry. And Russ knows how to do this because he uses data to make the right decisions to increase profits.    Bottom line: Russ is going to give you the data your company needs to be looking at to make the right decisions. Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  Get to know Russ Stephens, the man who moved to Australia and grew an entire industry’s profits with data [6:00] Understand the true financials as a business owner [11:40] What are the core numbers we need to be looking at [15:13] The most important thing to look at to scale  [22:10] How much money should a business have in the bank [25:00]  What formula should a business use to budget for marketing [27:37]  The importance of KPIs and SOPS [29:32] Understanding today’s consumers to generate more business  [31:20] Lightning round questions [37:15] James’ Challenge: “ Ask your customer what you can do better.”  [47:08]   Quotes: “Margins are linked to marketing.” - Russ Stephens “The backbone to any good company is SOPs or Standard Operating Procedures.” - Russ Stephens “As a business owner, you cannot be a micromanager. You need to only look for the gaps in the system and address them.” - Russ Stephens “The internet turned the sales process on its head over a decade ago. Consumers are more educated than any generation in history, so we need to become the online provider of information. We need to educate the consumer before we sell to them.” - Russ Stephens   Connect with Russ Stephens: Phone: +61450519613 Email: Russ@apbbuilders.com Website: associationofprofessionalbuilders.com LinkedIn: in/russstephens   Links Mentioned: scalinguph2o.com/audible  Industrial Water Week 2022 starts Oct 3rd Episode 204 on being profitable Episode 101 with Colin Frayne Episode 102 with Colin Frayne The Rising Tide Mastermind   Books Mentioned: Procrastinate on Purpose: 5 Permissions to Multiply Your Time by Rory Vaden Powered By Change by Nicholas Brealey Influence by Robert B. Cialdini Psycho-Cybernetics by Maxwell Maltz
Oct 15 2021
49 mins
219 Industrial Water Week 2021: Careers Friday
My name is Trace Blackmore and I’ve had the honor of celebrating Industrial Water Week with you each day this week! Each year that we celebrate Industrial Water Week, it gets better. Today is all about the fact we all have a career in industrial water treatment. Think about all of the jobs you could have had that are not this job, and how lucky are you that you chose a career in industrial water treatment?  Nation, I hope this job is more than a job to you. I hope you love it, I hope you respect it, I hope you make it better every chance you get.  As this week wraps up, please consider this: Are you priming the pump for the next generation of water treaters?  And if you are not, consider how rewarding that might be.  At the end of the day, I think the only thing that matters is our relationships, so how are yours? Are you being mentored by someone in water treatment? Are you mentoring someone in water treatment?  Take some time this week and thank someone who coached and mentored you along the way as you grew in your career in water treatment.  Your roadside friend, as you travel from client to client.  -Trace    Timestamps:  My water treatment career journey [0:01] Your career in industrial water treatment is a craft [7:25] Jim Lauria and Adam Tank share why you must share your career in water treatment story with others [9:00] James’ Mini Challenge: post a selfie of yourself along with a story about how you got into industrial water treatment and why you would recommend it to others.  [11:00] Shawn McGrade talks about why he chose water treatment as a career [12:15] Tom Hardy shares what he learned about what makes a good water treater [16:25] Doctor H2O [18:13] Closing out Industrial Water Week with James McDonald [28:05] Coaching and mentoring to improve our entire industry [30:00]   Quotes: “Water treatment is a craft, an activity involving  skill.” - Trace Blackmore “We have the best jobs in the world.” - Trace Blackmore “I take pride in how I do water treatment.” - Trace Blackmore “When you tell your story on water, you focus on the global good of water.” - Adam Tank “How do we pass on our love, our passion, and our knowledge to the next generation of industrial water treatment professionals?” - James McDonald   Links Mentioned: Industrial Water Week  The Rising Tide Mastermind Episode 213 Coaching with  Bill Eckstrom Episode 188 with Shawn McGrade Episode 163 2020 Careers Episode 54 2019 Careers with Tom Hardy Episode 181 Water Geeks Jim Lauria and Adam Tank
Oct 8 2021
35 mins
218 Industrial Water Week 2021: Wastewater Thursday
Today we continue Industrial Water Week 2021 with Wastewater Thursday. Scaling up Nation, if you don’t see how awesome being a water treater is, you are not doing it right. Industrial Water Treaters are superheroes. You are a superhero! Like many of you, when I started in my career, I couldn’t believe what my clients were throwing out, but once I realized that our clients were paying us so they could  stay open, it shifted my thinking. I came to realize that without the help from industrial water treaters, our clients would be forced to shut down for non-compliance.  Thank you for observing, measuring, mapping, calculating, testing...retesting, examining, waiting, and serving your clients’ systems so they can keep doing what they need to do. Thank you for being part of the most incredible industry in the world, industrial water treatment! Your roadside friend, as you travel from client to client.  -Trace    Timestamps:  Happy Wastewater Thursday [00:01] My introduction to gang stirrers [04:48] Kevin Cope gave us some tips about jar testing [11:20]    Kevin Cope on bugs [12:56] Detective H2O [16:00] James’ Mini Challenge: post a picture of a pin floc separating [25:47]   Quotes: “It’s not a gangster, it’s a gang stirrer.” - Trace Blackmore “We can add inorganic Polymers to our bloomer phase and we’re not gonna precipitate Zinc with an inorganic Polymer. So you really need to ask the customer: “What am I trying to remove?”, “What are my problems?” those are real issues that are the keys to sending up a correct jar test.”  -Kevin Cope   Links Mentioned: Industrial Water Week  053 Day 4 of Industrial Water Week (Waste Water) (with Kevin Cope) 162 #IWW20 Wastewater Thursday (with Kevin Cope) The Rising Tide Mastermind 178 Pinks and Blues Questions From The Nation!
Oct 7 2021
31 mins

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