#233: Etihad Guest - Powerful Propositions Building Emotional Loyalty

Let's Talk Loyalty

Jun 8 2022 • 50 mins


Etihad Guest is a world-leader in airline loyalty, renowned for delivering innovative ideas that delight members in unexpected ways!

In today's episode, Let's Talk Loyalty is joined once again by Kim Hardaker, Managing Director of the Etihad Guest Programme, who shares the latest ideas and insights from one of the travel industry's leading reward programs.

Their recent campaigns include a proposition to support the airlines sustainability goals, and a "world-first" idea that celebrated the reopening of Australia's borders post-pandemic.

Listen to enjoy another episode jam-packed full of thoughtfulness and innovation.


Show Notes:

  1. Etihad Guest
  2. Kim Hardaker
  3. Etihad Guest Miles
  4. Miles On the Go
  5. Conscious Choices