Jean interviews Brian Lassiter about quality management, the need to hardwire equity and inclusion into business practices, and the skill of asking questions well.

Brian talks about the Baldrige framework and how it has revolutionized American business.

What is the process for understanding and formalizing successful processes? How do you fit diversity, inclusion, and equity into those processes?

And most important, how do you learn to ask questions that provide information instead of defensiveness?

#Communication #SocialJustice #Workplace #LeadingConsciously

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Conversations with forward-thinking leaders about patterns that keep us stuck and how the leaders are breaking the mold. Personal reflections on provocative topics and how to level up despite yourself. Get unstuck, change your story, become more effective. Join us.

The ability to lead consciously can open your eyes.

Jean Latting is an organizational consultant, inclusive leadership coach, and behavioral scientist.

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References:

1 Rovner, S. (1980). Productivity: “If Japan Can, Why Can’t We?” An NBC News white paper. Washington Post, June 24, 1980.

2 Lassiter, B. (2021). The Power of Why: How Asking the Right Questions Can Change the Future.