It's an Inside Job

Jason Birkevold Liem

This podcast is dedicated to helping you to help yourself and others to becoming more mentally and emotionally resilient - so you can be better at bouncing back from life’s inevitable setbacks. On IT’S AN INSIDE JOB, we decode the science and stories of resilience into practical advice, skills and strategies that you can use to impact your life and those around you. read less

Insights from an UN WHO Leader on Fostering Resilient & Responsive Teams. Dr. Rui Vaz, A Former WHO Leader.
2d ago
Insights from an UN WHO Leader on Fostering Resilient & Responsive Teams. Dr. Rui Vaz, A Former WHO Leader.
Dr Rui Gama Vaz is a retiree from the World Health Organisation ()WHO, who worked for 22 years for the Organization in different capacities. A medical doctor from Mozambique with a MPH from the University of Washington, USA. Prior to his retirement from WHO he was the Coordinator of Country Cooperation Unit at the  Headquarters in Geneva.He was also the Head of WHO Country Office in Nigeria; Programme Area Coordinator for Polio in the WHO Regional Office for Africa (AFRO); the WHO Representative in Angola; Regional Adviser for HIV/AIDS in AFRO; WHO Liaison Officer in Seychelles; WHO/EPI/Polio Team Leader in Angola and UNAIDS Country Programme Adviser.During his work with WHO, he supported national authorities in Nigeria in containing the Ebola epidemic in 2014 and the interruption of polio. He also supported the Government of Angola in interrupting twice the polio transmission and several other emergencies during the civil war.Dr. Vaz' s take-home tips:Ensuring a resilient team particularly working in countries facing internal conflicts and public health emergencies:• Requires a strong leadership, with a motivated staff with clear definition of roles, responsibilities and strong accountability system which will help you to take fair and evidence-based decisions in terms of staff performance.• Need a strong back-up from the respective senior management• Leadership it’s not given. You must earn it! Leadership is defined by results and not attributes• It´s critical to keep your staff motivated and engaged in your office policies, strategic and operational decisions with a good communication system in place. Always ensure their safety and protection as a priority matter, particularly when working in complex environmentsIn this episode, Dr. Vaz and I explore the questions and issues around the following:Based on your 40 years experience on public health, most particularly addressing public health emergencies, like HIV/AIDS, polio and Ebola, what were the main challenges that you faced and how did you address them?What are in your opinion, based on your experience in public health, the key shifts in addressing public health emergencies in countries?What do you specifically do to build resilient and responsive teams?How do you empower and motivate staff in very difficult and challenging environments?What are the most challenges in managing multisectoral teams in complex environments facing health emergencies and how to address them?How do you shift from self-doubt to self-confidence?What advice would you give to young leaders?REFERENCES:S1 E9: Leadership, Resilience & Transformation. Interview with Agnes Cserhati.S2 E7: Building an Archive of Human Struggle & Triumph One Story at a Time. Interview with Jimmy Westerheim: Founder of The Human AspectS2 E19: How to Give Feedback: Learning to Communicate Directly & Diplomatically.CONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Building Resilience as an Organisational Muscle: Insights from HR Expert Svitlana Bielushkina.
Mar 13 2023
Building Resilience as an Organisational Muscle: Insights from HR Expert Svitlana Bielushkina.
Svitlana Bielushkina is an international business-driven HR professional with a proven track record in strategic HR, talent management, people and organisation development. She has more than 20 years of experience in leading global and local HR functions, developing and executing programs aimed to build up critical capabilities of the organisation, ensuring there is right talent, at the right place and time to deliver on the business objectives.Svitlana' s take-home tips:Viewing resilience as an organizational capability that must be trained in business schools as a skill that HR professionals must develop, as well as a mindset to stay effective in today's world.In this episode, Svitlana and I explore the questions and issues around the following:How did your HR team respond to the pandemic?How does an HR professional build resilient organizations? What is your advice on building  resilient teams? How important is constructive conflict to psychological safety?How does a manager deal with an oversensitive personality?What does personal resilience mean to you?How did you respond and react to the Russian invasion of Ukraine?What advice would you give to young leaders?REFERENCES:S2 E9: How to Foster Psychological Safety, Diversity & Feedback Culture: Interview with Kristin Omreng, Global HR Director at PGSS2 E25: Finding Resilience in the War in Ukraine. Sofiya Opatska, Vice Rector at the Ukrainian Catholic University.S3 E2:How to Build an Inclusive Culture. Tove Selnes, Chief People Officer at Storebrand.CONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Maximizing Your Potential: A Conversation on Personal Resilience with Agnes Cserhati.
Mar 6 2023
Maximizing Your Potential: A Conversation on Personal Resilience with Agnes Cserhati.
Welcome to this episode, where we'll be discussing the key ingredients for building personal resilience. My guest, Agnes Cserhati, is an internationally recognized speaker, trainer, consultant, and a qualified coach with over 25 years of experience working in both the private and public sectors. She is the founder of AC PowerCoaching, a boutique consultancy.In our conversation, Agnes and I emphasizesthe importance of self-awareness, self-compassion, and self-efficacy as fundamental building blocks for resilience. We also explore how resilience isn't just something we learn from our own experiences, but also from the experiences of others. By normalizing what may seem like an extreme situation that only happens to us, we can learn from the network of teams around us.Agnes' work is innovative and focused on inspiring people to think and act outside their comfort zones, promoting effective leadership and maximizing potential. She has been featured in notable media outlets such as Forbes, the BBC, and The Guardian. Her personal motto, "share to inspire," underpins her desire to make people think differently and challenge themselves.So, join us as we dive into the world of personal resilience with Agnes Cserhati and learn how you too can build your own resilience to better navigate life's challenges.In this episode, Agnes and I explore the questions and issues around the following:What is personal resilience?How important is self awareness in personal resilience?What is the role of self-compassion in building resilience?How can we optimise self-efficacy and what can we focus on?We also talk about her  5+1 model that are the success factors in times of uncertainty and crises to build leadership resilience.Why is resilience also important when we succeed?How can we use our network to help us build resilience?Forbes article:  Rest When You Need To Rather Than QuitLinkedIn Article: How to lead with resilience through transformation, uncertainty, and crisis?Follow any of the links below to get in touch with Agnes:Website:         www.ac-powercoaching.comTwitter:            @agnescserhatiLinedIn:           @agnescserhatiEmail:               agnes.cserhati@ac-powercoaching.comSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
How to Build Confidence, Master Stress & Squash Self-Doubt. Interview with Ian Robertson - Neuroscientist & Author
Feb 27 2023
How to Build Confidence, Master Stress & Squash Self-Doubt. Interview with Ian Robertson - Neuroscientist & Author
Welcome to this episode of the podcast, where I have the privilege of speaking with Professor Ian Robertson, an esteemed psychologist and brain researcher. Ian is a Professor Emeritus in Psychology at Trinity College and was the founding director of Trinity College Institute of Neuroscience. He is Co-Director of the Global Brain Health Institute, a Member of the Royal Irish Academy, and a Member of Acadamia Europea.Ian is a highly-cited researcher on the brain's attention systems, and his most recent book, How Confidence Works: the new science of self-belief, published by Penguin in 2021, is a widely-translated popular science book. In this episode, we delve into a range of topics, exploring the fascinating intricacies of the brain's response to stress and the connection between confidence, attention, and mindset.Additionally, we explore the concepts of confidence, optimism, and self-esteem, and their relationship to attention and anxiety. We delve into the importance of a growth mindset and discuss how to build confidence effectively.In this episode, Ian and I explore the questions and issues around the following:Why are some people crushed by a problem while others drive?Could you explain the relationship between expectations and stress from a brain perspective? What is the relationship between dopamine and nor adrenaline?Could you elaborate on the differentiation between the hemispheres and what that means to how we respond to stress? How does our way of responding to stress activate our attentional system?Can you explain how our brains sometimes miss interpret our emotions?What is the difference between anger in and anger out?Can we train ourselves to respond more robust lead to small and large stressors in our life?What is confidence? How is it different from optimism or self-esteem?Can you describe the relationship between our attention and confidence? You see anxiety is the antithesis of confidence. Could you expand on this?What is the importance of fixed mindset and growth mindset?How do we go about building confidence?What is the difference between an implementable mindset and a deliberative mindset?RESOURCES:The Stress Test: How Pressure Can Make You Stronger and SharperHardcoverPaperbackHow Confidence Works: The New Science of Self-Belief, Why Some People Learn It and Others Don't HardcoverPaperbackAudio bookREFERENCES:S2 E18:    Learning the Whole Brain Approach to Leadership & Resilience: Interview with Dr. Jill Bolte Taylor - New York Times Best Selling Author & Neuroscientist S2 E21: How to Escape the Addiction of Substances, Behaviours & Mindsets. Interview with Dr. Anne Lembke - Neuroscientist & AuthorSign up for the weekly IT'S AN INSIDE JOB NEWSLETTERtakes 10 seconds to fill outreceive a fresh update every WednesdayCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Staff Matters. Bonnie Low-Kramen - Author & Advocate for Better Working Environments & Inclusive Cultures
Feb 20 2023
Staff Matters. Bonnie Low-Kramen - Author & Advocate for Better Working Environments & Inclusive Cultures
Welcome to this episode of our podcast, where we'll be diving into the post-pandemic workplace and discussing how to overcome the challenges facing both staff and leaders. Our guest  is the internationally acclaimed speaker and trainer, Bonnie Low-Kramen, who has just released her latest book, Staff Matters. Drawing from her extensive experience as the Personal Assistant to Oscar-winning actress Olympia Dukakis for 25 years, Bonnie offers a unique perspective on workplace dynamics and solutions. With over a decade of experience in teaching and speaking across 13 countries and 38 states, Bonnie is a sought-after expert in the field. Join us as we uncover what's really going on in the modern workplace and how we can all adapt to succeed.She is now a CEO herself, employs an assistant, and is globally recognized as one of the most respected leaders in the profession and an expert on workplace issues, especially those regarding assistants. Bonnie is sought after to speak about building ultimate partnerships between executives and assistants.In 2022, Bonnie made her TEDx debut with “The Real Reasons People Quit.” Her writing has appeared in Harvard Business Review and her work was featured as the Forbes cover story in May 2019. Corporate clients include the Wharton School of Business, Starbucks, Amazon, Rutgers University Business School, University of Chicago Business School, Campbell Soup, and British Parliament. Bonnie holds a BA from Rutgers University in New Jersey.Bonnie´s take-home tips:They will be validated to know that they deserve to be respected, valued, paid fairly, and offered professional development opportunities in the workplace.In this episode, Bonnie and I explore the questions and issues around the following:Why did you write Staff Matters and what impact do you hope it has? You say that Respecting people is more important than money. Can you please elaborate?You have said that there is a lot going unsaid in the workplace. What are some of those things?How will Staff Matters support leaders and HR to work with assistants betterHow big a problem are toxic work environments and workplace bullying?Bonnie Low-Kramen's  contact information:  LinkedIn:        @BonnieLowKramenFacebook:      @BonnieLowKramenTwitter:           @BonnieLowKramenInstagram:    @BonnieLowKramenWebsite:       https://www.bonnielowkramen.comBooks:            Staff Matter: People-Focused Solutions for the Ultimate New WorkplaceBe the Ultimate Assistant: A celebrity assistant's secrets to working with any high-powered employerREFERENCES:S2 E8: Advice for the overworked & the under appreciated. Lucy Brazier OBE: Publisher, CEO & Advocate of Administrative Professionals.Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Building Responsive, Resilient & Reflective Teams in the World of Logistics. Morten Sloth Madsen from DSV, Global Transport & Logistics.
Feb 13 2023
Building Responsive, Resilient & Reflective Teams in the World of Logistics. Morten Sloth Madsen from DSV, Global Transport & Logistics.
Morten Sloth Madsen is the Managing Director, DSV Air & Sea AS (Norway) at DSV - Global Transport and Logistics.Welcome to the world of logistics where speed, efficiency, and resilience are the keys to success. But, have you ever wondered what it takes to build a team that can handle the pressure and still deliver results? Join us on today's episode as we sit down with Morten Sloth Madsen, who is the Managing Director, DSV Air & Sea AS (Norway) at DSV - Global Transport and Logistics., to explore the art of creating responsive, resilient, and reflective teams in the fast-paced world of logistics. With  years of experience in the industry, Morten shares insights on how to foster a culture of collaboration, continuous learning, and growth. So, grab a notebook, and get ready to learn how to build a winning team in the logistics game.Morten' s take-home tips:Don't be afraid to fail. Constantly learn. Move fast. Change is constant.Being consistent and persistent will eventually pay off.Passion is the key to success. You need to find the inner drive in yourself and your team in order to succeed.In this episode, Morten and I explore the questions and issues around the following:How did you and your team response to the pandemic?What was your initial reaction to the news of the pandemic?What are the key elements of team resilience from your experience?How do you create resilience within my team and through the different layers of the organisation?How do you encourage constructive conflict?How do you foster a feedback cultureWhere does your resilience come from?How do you lead teams successfully?How do you deal with the challenges and setbacks that come with leading a big team?What advice would you give to a new leader in their role?REFERENCES:S1 E9: Leadership, Resilience & Transformation. Interview with Agnes Cserhati.S2 E9: How to Foster Psychological Safety, Diversity & Feedback Culture: Interview with Kristin Omreng, Global HR Director at PGSS2 E19: How to Give Feedback: Learning to Communicate Directly & Diplomatically.Morten Madsen's  contact information:  LinkedIN:        @MortenSlothMadsenCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
In the Heart of War Finding Opportunities & Building Businesses. Taras Veleyko - CEO of the Invest Office In Lviv, Ukraine.
Feb 6 2023
In the Heart of War Finding Opportunities & Building Businesses. Taras Veleyko - CEO of the Invest Office In Lviv, Ukraine.
Taras Yeleyko has 20 years of experience in investment, financial and asset management in both the public and private sectors.Currently, Taras heads the Invest Office In Lviv, Ukraine. Its the office where entrepreneurs can learn about investment opportunities in the region, business support programs, and get advice on export opportunities.  It also a marketplace for programs and grants for small and medium enterprises.Our goal is to help and simplify business life at all stages of its operation -from finding investments for the start, to preferential loans to accelerate development. This is especially important now when the country is at war.The goal of the Invest Office is not only to rebuild businesses in Ukraine, but to build a better country, with a focus on building partnerships with foreign companies. The Invest Office is a service center for both Ukrainian and foreign companies to quickly enter the region.Taras´ take-home tips:We all need to resist and fight for our freedom,In challenging times, we need to believe things will improve and to look for opportunities, because they are always thereNever give up - learn, live and find a way.In this episode, Taras and I explore the questions and issues around the following:How is the Ukrainian economy holding up during the war?What has it been like for businesses in the Ukraine?What is the key to Ukrainian economic resilience?How do you see Ukrainian economy in five years?What can businesses around the world learn from Ukraine? What are some advice you would share with our lisREFERENCES:S1 E15: Advice on Fostering Resilience From a Former Bosnian Refugee. Interview with Amela Koluder - Creative Leader & Writer.S2 E24: Stories of Resilience from the Ukrainian Battle Front: Interview with Volodymyr Dehtyarov: Soldier, CEO & AthleteS2 E25: Finding Resilience in the War in Ukraine. Sofiya Opatska, Vice Rector at the Ukrainian Catholic University.Taras Yeleyko's  contact information:  LinkedIn:        @TarasYeleykoWebsite:        @TarasYeleykoWebsite:         Invest Office, LvivCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
A hoteliers experience on building individual & organisational resilience in the midst of unprecedented chaos. Cecilie Læskogen, Hotelier of Sundvolden Hotel & Conference Centre
Jan 30 2023
A hoteliers experience on building individual & organisational resilience in the midst of unprecedented chaos. Cecilie Læskogen, Hotelier of Sundvolden Hotel & Conference Centre
Imagine you are the owner and operator of one of Norway's largest and independent conference hotels, with 273 rooms and 130 employees. Then in February of 2020, the unimaginable happens and a pandemic sweeps the world. Over night, all your bookings are cancelled and your revenue completely dries up.  How do you move forward?In this episode, Cecilie Læskogen joins me to tell her story of how herself, her husband and her team the adversity of the pandemic and the uncertainty of the future. Cecilia is the owner and operator of Sundvolden Hotel & Conference Centre.In this episode, Cecilie and I explore the questions and issues around the following:How do you deal with crisis and change?How do you lead in unprecedented and unexpected change? How do you instill a learning mindset? What does psychological safety mean for you?What are you most proud of?What should leaders focus on to stay relevant?What decition has had the biggets impact on your organization's recilience during the pandemic?What do you need to do regularly to maintain your own resilience?What advice would you share with leaders facing uncertainty and adversity?How do you develop your team?CECILIE LÆSKOGEN'S  CONTACT INFORMATION:Email:               cl@sundvolden.noWebsite:         Sundvolden Hotel & Conference CentreLinkedIN:        @CecilieLæskogenOTHER EPISODES IN THIS SERIES:S1 E16:  How to Empower Leaders for Culture-driven Business Growth. Interview with Tone Ringstad: Founder of Culture IntelligenceS2 E6: Surviving the Pandemic & Learning to Build a Resilient Organisation: Restaurateur Markus GjelsethS2 E17: The Entrepreneurial Mindset: Facing Adversity, Buffering Setbacks & Finding Success. Interview with Knut-Magnar Aanestad.S2 E24:  Mapping Threats & Mitigating Risk: Advice on Building Organisational Resilience from a Former Detective &NEWSLETTER:Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTERtakes 10 seconds to fill outreceive a fresh update every WednesdayCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
How to Build Resilient Global Teams. Heidi van Eldik: Senior Executive in Supply Chain & Contract Logistics at DHL
Jan 23 2023
How to Build Resilient Global Teams. Heidi van Eldik: Senior Executive in Supply Chain & Contract Logistics at DHL
Heidi van Eldik is a senior  executive working for DHL a  large global logistics company, within the area of supply chain and contract logistics. With over 20 years of experience and in charge of 1200 people. Leading as a female in a male dominated environment. Married and mum to 3 young children. Passionate about working with people and building strong close knit teams, as she believes collaboration leads to new ideas and strong solutions.Heidi's take-home tip:The biggest challenge for myself was to let go of perfection. That goes out of the window pretty fast when there are multiple locations and so many teams and people involved. You really have to learn to let go of certain things and delegate. This was quite a journey for me, as I put the bar high for myself and others as well.In this episode, Heidi and I explore the questions and issues around the following:How did you and your team response to the pandemic?What was your initial reaction to the news of the pandemic?What are the key elements of team resilience from your experience?How do you create resilience within your team and through the different layers of the organisation?How do you encourage constructive conflict?How do you foster a feedback cultureWhere does your resilience come from?How do you lead teams successfully?How do you deal with the challenges and setbacks that come with leading a big team?What advice would you give to a new leader in their role?REFERENCES:S1 E9: Leadership, Resilience & Transformation. Interview with Agnes Cserhati.S2 E9: How to Foster Psychological Safety, Diversity & Feedback Culture: Interview with Kristin Omreng, Global HR Director at PGSS2 E19: How to Give Feedback: Learning to Communicate Directly & Diplomatically.Heidi van Eldikt's  contact information:  LinkedIN:        @HeidiVanEldikCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Leading Organisational Transformation in Times of Crisis, Change & Challenge. Interview with Espen Asheim.
Jan 16 2023
Leading Organisational Transformation in Times of Crisis, Change & Challenge. Interview with Espen Asheim.
Crisis, change and challenge are a part of every business and industry. How business owners and leaders respond to inevitable turbulence can mean the difference between the business flourishing or failing. An organisation's resilience is in part depending upon how they respond to the realities of the situation.As part of the ongoing series on building resilience from the perspective of business owners, entrepreneurs and business leaders, I am very pleased to have interviewed Espen Asheim.With over 30 years of CEO experience, Espen is also well-known for his skills in board work, advisory, strategy definition/revitalisation, organisational effectiveness, change management, and implementation capacity.Espen's take-home tips:Gain some insight into tools and structure needed to plan and implement change in any company Less is more, better to focus on a few things that work than making the process  too complexTake care of your peopleIn this episode, Espen and I address the following questions, topics and more:How do you deal with crisis and change?Why should companies change and how do we get people to change?How do people react in companies in crisis?How can a leadership team create stability in an environment of instability?How do we find comfort in discomfort?How does a management establish trust when there is currently a weak sense of trust?How do you lead in unprecedented and unexpected change? What are three things that a management team should focus on through transformation and restructuring?How do you instill a learning mindset? What does psychological safety mean for you?How important is it to encourage constructive conflict?What advice would you give to young professionals to build up their confidence to speak up and share their opinion?How do you instill a feedback culture? What is the importance of one-to-one meetings?How important is it to have a discussion partner or a coach?How do you deal with team members who may be considered delicate flowers or are overly sensitive?Espen 's contact information:Website:        https://www.saferoad.comFacebook:      @EspensAsheimInstagram:      @EspensAsheimLinkedIN:        @EspensAsheimOther episodes in this series:S1 E16:  How to Empower Leaders for Culture-driven Business Growth. Interview with Tone Ringstad: Founder of Culture IntelligenceS2 E6:  Surviving the Pandemic & Learning to Build a Resilient Organisation: Restaurateur Markus GjelsethS2 E17: The Entrepreneurial Mindset: Facing Adversity, Buffering Setbacks & Finding Success. Interview with Knut-Magnar Aanestad.Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
How to Build an Inclusive Culture. Tove Selnes, Chief People Officer at Storebrand.
Jan 9 2023
How to Build an Inclusive Culture. Tove Selnes, Chief People Officer at Storebrand.
Presently, Tove Selnes holds the position of Executive Vice President-People at Storebrand ASA. She is also on the board of SPP Fonder AB and SKAGEN AS. Until last year, she held the position as chairwoman of the board at HR Norge.She previously was Chief Human Resources Officer of Opera Software/now Otello Corp. ASA, Director of Human Resources for Eltel Networks AS, and Manager of Human Resources at Avinor AS.Tove' s take-home tips:Building an inclusive culture takes time but is extremely worth it to attract, retain and develop employees and achieve ambitious goals, learn and innovate.In this episode, Tove and I explore the questions and issues around the following:How did the pandemic and lockdowns affect the employees at your company?How do you define psychological safety?What are some of the key elements of psychological safety?How does inclusiveness look like at your company?What are specific tools that managers can use to encourage inclusiveness?What are three common biases that can be addressed? How do you encourage and invite quieter team members to contribute to the discussion?How important is a feedback culture?How does the feedback cultural look like at Storebrand?What advice would you give to a manager as to how to give feedback to an oversensitive person?What does the hybrid model look like at Storebrand?How do you personally recover from  setbacks and fine resilience?What advice would you give to young professionals and new leaders?REFERENCES:S1 E9: Leadership, Resilience & Transformation. Interview with Agnes Cserhati.S2 E9: How to Foster Psychological Safety, Diversity & Feedback Culture: Interview with Kristin Omreng, Global HR Director at PGSS2 E19: How to Give Feedback: Learning to Communicate Directly & Diplomatically.Morten Madsen's  contact information:  LinkedIN:        @ToveSelnesWeb:                  Storebrand ASACONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Season 3 Premier: The Pillars of Resilience
Jan 2 2023
Season 3 Premier: The Pillars of Resilience
As the year has come to a close, it has broadened my perspective and deepened my insights. These reflections have their roots in my research for my articles, the interviews with fascinating people on my podcast, and the work with scores of highly interesting clients.Resilience has been at the heart of all these three domains. As I have discovered, resilience shows up in various forms. Still, it all comes down to the common denominator of being able to bounce back from life's inevitable setbacks.To share my insights with you, I've created an amalgam representing the collective understanding I've learned from several coaching clients and the guests on the podcast.In this episode, I explore the pillars of resilience:Managing Personal Expectations & The Rules We Live ByApplying Self Compassion.Shifting perspective: the long game versus the short gameThe Practice of Gratitude.Talking to others to process emotions and thoughts.REFERENCES:S1 E7: Embracing the Struggle: How to Embrace Learning & ChangeS1 E14: The Power of the Pen: How Writing Helps You to Process Emotions & ExperienceS2 E5: How to Utilise the Power of Perspective: The Short Game & The Long GameS2 E10: The Power & Science of Gratitude to Build a Greater Sense of Well-BeingCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
A Mental Framework for Building Financial Resilience & Investing. Richard Stott: Chief Investment Officer at Connectum Capital Management
Dec 26 2022
A Mental Framework for Building Financial Resilience & Investing. Richard Stott: Chief Investment Officer at Connectum Capital Management
Our times are filled with uncertainty. There is an energy crisis, rising inflation, a looming recession, a war raging on the borders of Europe, and the list goes on. But, according to Richard Stott, there is always a lot of space within the chaos to be optimistic. The opportunities to build financial stability are always there because they are based on fundamental strategies that are true today as they were yesterday.Richard Stott is the  Founding Partner, Chief Executive and Chief Investment Officer at independent financial advisers Connectum Capital Management AS.   The business has grown from its founding to advise clients both in Scandinavia and around the globe. Connectum was the first firm in Scandinavia to be certified by CEFEX as a Fiduciary Adviser. Co-author of the book 'The 7 Secrets of Money' - an insider's guide to investment success - cutting through the jargon and fallacies perpetuated by the investment industry.Richard's take-home tip:Develop a  mental framework for thinking about their financial future and how to invest.In this episode, we explore the questions and issues around the following:What should be people think about when confronted by uncertainty in the world?What are the secrets to long term successful investing?What should I focus on with my investments?What are the 3 sensible principles of investing?What can I control when it comes to investing?What are the key factors to emotionally distancing ourselves when making investments and taking risks?Could you elaborate on the 20 year, five year and one year perspective exercise?What books would you recommend to help people educate themselves towards financial resilience?RESOURCES:The 7 Secrets of Money: The Insider's Guide to Personal Investment Successby co-author Richard Stott Books by Larry SwedroeBooks by John C. BogleREFERENCES:S1 E5: The Paradox Of Certainty: How to Adapt to Uncertainty & AmbiguityS2 E1: Learn How to Forge Psychological SafetyS2 E5: How to Utilise the Power of Perspective: The Short Game & The Long GameRichard Stott's  contact information:  Email:               richard.stott@connectum.noWebsite:         Connectum Capital Management ASLinkedIN:        @RichardStottCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Finding Resilience in the War in Ukraine. Sophia Opatska, Vice Rector at the Ukrainian Catholic University.
Dec 18 2022
Finding Resilience in the War in Ukraine. Sophia Opatska, Vice Rector at the Ukrainian Catholic University.
Sophia Opatska is Founding Dean of Business School at the Ukrainian Catholic University, which she led for ten years since 2008. In those years, the business school became well known in Ukraine and received international accreditation.  Every year more than 200 executives, managers, entrepreneurs study at 5 different Masters programs (including Executive MBA) and more than 3000 participants take Executive Education courses at UCU Business School. Since 2016, Sophia has been a Vice Rector at the Ukrainian Catholic University. Currently, she is responsible for Strategic Development of the University. Sophia has broad international experience in Europe, North America and Asia. Though last 6 months she had spend abroad not by her choice but because of russias invasion she had to take her 2 children away. They have spent time in Denmark, where she was hosted as a research fellow at Aarhus University.  She is now back in Ukraine fighting battles on the educational front by her work every day.In this episode, Sophia and I explore the questions and issues around the following:What is day-to-day life like under the invasion?How are the faculty and students dealing with the conflict?How are businesses reacting to the ongoing conflict? What is the role of businesses in society?What realities have become predominant in the thinking of managers and leaders under the invasion?What has helped you to become more resilient?What can we learn from Ukrainians and the businesses in the Ukraine?What have you learned about yourself during the invasion? What are some of your strategies to build resilience?REFERENCES:S1 E5: The Paradox Of Certainty: How to Adapt to Uncertainty & Ambiguity.S1 E15: Advice on Fostering Resilience From a Former Bosnian Refugee. Interview with Amela Koluder - Creative Leader & Writer.S2 E3: The Need for Empathy: Auschwitz Holocaust Survivor & Author Max Eisen.Sofiya Opatska's  contact information:  LinkedIN:        @SophiaOpatskaFacebook:       @SophiaOpatskaCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Stories of Resilience from the Ukrainian Battle Front: Interview with Volodymyr Dehtyarov: Soldier, CEO & Athlete
Dec 12 2022
Stories of Resilience from the Ukrainian Battle Front: Interview with Volodymyr Dehtyarov: Soldier, CEO & Athlete
Before February 24, 2022, Volodymyr Dehtyarov he was the co-founder, and CEO of news, Newsfront Communication Agency. It is one of Ukraine's top consultancies with 30+ employees and a client pool including global industry leaders such as BMW, Takeda, Lenovo, Danone, and others.On the day of the invasion, he joined the Territorial Defense Forces, went through basic training, served in Kyiv region and then was deployed to the front lines in the east of Ukraine. In July, after four months of war, he was assigned to the Public Affairs Unit of the Command of Territorial Defense Forces in Kyiv.In this episode, Volodymyr and I explore the questions and issues around the following:Could you share some of your experiences fighting on the front lines?What did you learned about yourself when under attack at the front line?How did you stay resilient? What were some of your strategies?What acts of resilience and tenacity have you witnessed in other Ukrainians?Do you see parallels of what you do now and your professional life?What lessons have you learned that you will take back to your leadership role when you return to the civilian world?What do you want those outside? Ukraine to know about the situation right now?What can the outside world learn about resilience from Ukrainians?REFERENCES:S2 E3: The Need for Empathy: Auschwitz Holocaust Survivor & Author Max EisenS2 E25: Finding Resilience in the War in Ukraine. Sofiya Opatska, Vice Rector at the Ukrainian Catholic University.S3 E2:How to Build an Inclusive Culture. Tove Selnes, Chief People Officer at Storebrand.VOLODYMYR 'S CONTACT INFO:LinkedIn: @VolodymyrDehtyarovTwitter:    @vdehtyarovWebsite:   Newsfront Communication AgencyCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Communications 101: How to Manage Expectations
Dec 5 2022
Communications 101: How to Manage Expectations
What Are Expectations?Expectations refer to the beliefs we hold about the outcomes of events. While our expectations play an essential role in determining what happens and can contribute to goal-directed behaviour, they can also lead to disappointment when reality does not match what we had hoped would happen. Why do we frequently neglect managing expectations?From my experience coaching clients across several industries, it's not common for people to proactively address expectations. However, when we don't proactively manage expectations, it increases the risk of workplace conflicts but can also threaten organisational performance.Why do people frequently neglect managing expectations?People don't consciously avoid managing expectations. Instead, many of us don't know why talking about interpersonal issues such as expectations is essential. When things are not on the radar, they are not considered necessary and, as a result, are not addressed.People put concrete topics first.From my experience, many organisations prioritise quantitative and concrete topics such as technical, numerical, or project-related issues over qualitative and interpersonal issues. Many organisations I engage with speak highly of the importance of psychological safety and feedback culture, but at the same time, many struggle with establishing the fundamentals of these principles in their organisations. Why is this?People find it hard to switch to a relationship-level discussionI think the main reason is people find it hard to engage with what is often called the soft-skills (from my experience, we should rename them hard skills). Talking about expectations requires moving from a content-level discussion to a relationship-level discussion. REFERENCES:S1 E20: Communications 101: The Art & Science of Constructive Confrontation & ConversationS2 E1: Communications 101: Learning How to Forge Psychological SafetyS2 E19: Communications 101: How to Give Feedback: Learning to Communicate Directly & Diplomatically.CONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      @MINDtalkCoachSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Mapping Threats & Mitigating Risk: Advice on Building Organisational Resilience from a Former Detective & Soldier. Interview with Paul Henriksen.
Nov 28 2022
Mapping Threats & Mitigating Risk: Advice on Building Organisational Resilience from a Former Detective & Soldier. Interview with Paul Henriksen.
Paul Henriksen  has more than 20 years work experience from the Norwegian Armed Forces and the police, both in Norway and abroad, as military police NCO, police constable and head of investigations section. He has a Bachelor in Police Studies from the Norwegian Police University College, with further education within general and digital investigation, readiness management, crisis management, pedagogy and organization and management. Since 2017, he has been the COO of Einang Safety Consult, a consultant company that specializes in fire safety, HSE, readiness and leadership – both through courses within those fields and through consultant services. The company specializes in making risk, consequence and vulnerability analyses for private and public businesses, including for fire departments and municipalities. An important part of the company's mission is to ensure the safety of businesses through focus on risk management and continuous improvement of processes related to fire safety, HSE, readiness and leadership.In this episode, Paul and I explore the questions and issues around the following:What did you learn about yourself serving as an MP (military police) in Kosovo and Afghanistan?What did the rocket attacks in Kabul teach you about yourself and the human response to life-threatening situations?How do  first responders and police officers psychologically deal with tragedy?How important is it to diffuse and debrief after a crisis or a threatening situation?How important is it to have a strong professional network and support system?What can individuals do to help themselves process heavy thoughts and emotions after experiencing a difficult situation?How do you define resilience – both on a personal and then organisational level?What should've the leaders and business owners know about mapping dangers and mitigating risk for their organisation?RESOURCES:The Secrets to Mastering Your Time: How to Increase Your Productivity and Get Things DonePaperbackREFERENCES:S2 E1: Learn How to Forge Psychological SafetyS2 E6:   Surviving the Pandemic & Learning to Build a Resilient Organisation: Restaurateur Markus GjelsethPaul Henriksen's  contact information:  Email:               paul@einangsafety.noWebsite:         Einang SafetyFacebook:      @PaulHenriksenLinkedIN:        @PaulHenriksenSign up for the weekly IT'S AN INSIDE JOB NEWSLETTERtakes 10 seconds to fill outreceive a fresh update every WednesdayCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  @itsaninsidejob_MINDtalkLinkedIn:    @JasonLiemTwitter:      Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
How to Escape the Addiction of Substances, Behaviours & Mindsets. Interview with Dr. Anne Lembke - Neuroscientist & Author
Nov 21 2022
How to Escape the Addiction of Substances, Behaviours & Mindsets. Interview with Dr. Anne Lembke - Neuroscientist & Author
Dr.Anna Lembke is a professor of psychiatry and behavioral sciences at Stanford University School of Medicine and chief of the Stanford Addiction Medicine Dual Diagnosis Clinic. In 2016, she published Drug Dealer, MD: How Doctors Were Duped, Patients Got Hooked, and Why It’s So Hard to Stop (Johns Hopkins University Press), which was highlighted in the New York Times as one of the top five books to read to understand the opioid epidemic. Dr. Lembke also appeared in the Netflix documentary The Social Dilemma, which provides an unvarnished look at the impact of social media on our lives. In her new book, Dopamine Nation: Finding Balance in the Age of Indulgence (Dutton/Penguin Random House, August 2021), an instant New York Times bestseller, Dr. Lembke explores how to moderate compulsive overconsumption in a dopamine-overloaded world.In this episode, Dr Lembke and I explore the questions and issues around the following:What is dopamine? When does it get released? Why is it so important to us?Could you elaborate on the pleasure and pain network in our brain?What is the pleasure pain seesaw? What are its implications?What is neuro adaptation?What is the evolutionary explanation for dopamine reward system?What is an addiction and what can we become addicted to? How is it related to dopamine up regulation and down regulation?Could you explain the relationship between our will power network and the dopamine reward network? What is the reason we run out of willpower?Cannabis is now a socially acceptable behaviour. What is the unseen risk of using cannabis over a long period of time?How can we break our addiction to social media, email, work and other model forms of addiction?Could you explain some of your proven methodologies to shift people from addiction to rebalancing reward system?Could you explain the 30 day dopamine detox, self binding techniques, hormesis, radical honesty and the power of writing?Dr. Lembke's contact information:Website::    https://www.annalembke.com/RESOURCES:Dopamine Nation: Finding Balance in the Age of IndulgenceHardcoverPaperbackAudio bookIn Dopamine Nation, Dr. Anna Lembke, psychiatrist and author, explores the exciting new scientific discoveries that explain why the relentless pursuit of pleasure leads to pain...and what to do about it. Condensing complex neuroscience into easy-to-understand metaphors, Lembke illustrates how finding contentment and connectedness means keeping dopamine in check. Their riveting stories of suffering and redemption give us all hope for managing our consumption and transforming our lives. In essence, Dopamine Nation shows that the secret to finding balance is combining the science of desire with the wisdom of recovery.REFERENCES:S1 E13:    Escaping the Addiction of Narcotics, Crime & Violence: Interview with Michel MateosSign up for the weekly IT'S AN INSIDE JOB NEWSLETTERtakes 10 seconds to fill outreceive a fresh update every WednesdayCONNECT WITH ME: webpage:   www.MINDtalk.noInstagram  Sign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday
Constructive Conflict, Difficult Conversations & Radical Candor. Amy Sandler: Chief Content Officer at Radical Candor & Mindful Coach
Nov 14 2022
Constructive Conflict, Difficult Conversations & Radical Candor. Amy Sandler: Chief Content Officer at Radical Candor & Mindful Coach
​​Amy Sandler is the chief content officer at Radical Candor, where she is also a Candor Coach and host of the Radical Candor podcast. She’s trained tens of thousands of people across a spectrum of roles, including CEOs and leadership teams, mid-level and new managers, and individual contributors just starting on their career path. An executive coach, corporate mindfulness trainer and professional speaker, Amy has more than 20 years of experience in senior roles including Young Presidents’ Organization (YPO), Vistage and UCLA. She has an AB and MBA from Harvard University, an MFA in Screenwriting from UCLA and was one of the first 30 certified teachers of the Search Inside Yourself leadership program developed at Google. Amy is featured on the Simple Habit and Unplug meditation mobile apps, has performed stand-up comedy, and walked on fire six times.In this episode, Amy and I discuss the following questions and  topics:How did you get started with your mindfulness  practice?Could you speak about the search inside yourself mindfulness program from Google?What are the advantages of being mindful?How does that help build resilience?What is Radical Candor?How does the Radical Candor methodology help people at work?How does it help in building psychological safety within a team?How do we build feedback culture?Why is a feedback culture is so important?How does someone build the inner confidence to have a difficult conversation?What is the importance of having a professional coach to help with leadership and performance?REFERENCES:It's an Inside Job Podcast S1 E20: The Art & Science of Constructive Confrontation & ConversationRadical Candor: How to Get What You Want by Saying What You Mean by Kim Scott                       Hardcover            AudiobookRadical Candor is about caring personally and challenging directly, about soliciting criticism to improve your leadership and also providing guidance that helps others grow. It focuses on praise but doesn't shy away from criticism―to help you love your work and the people you work with. Amy's contact information:  Email:               amy@radicalcandor.comWebsite:        www.radicalcandor.comFacebook:      @RadicalCandorInstagram:      @RadicalCandorTwitter:            @RadicalCandorLinkedIN:        @RadicalCandorSign up for the weekly IT'S AN INSIDE JOB NEWSLETTERtakes 10 seconds to fill outreceive a fresh update everSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill outreceive a fresh update every Wednesday