Digital transformation, accelerated by the COVID-19 pandemic, has had a profound impact on the insurance industry. In response to rapidly evolving customer needs and expectations, many insurance firms are embracing new digital technologies to stay competitive.

In this episode of the ISG Bots & Beyond podcast, host Wayne Butterfield is joined by Jason Cripps, Global Head Intelligent Automation and Operational Excellence at Zurich Insurance Company Ltd. Together they discuss some of the technology driven changes that will continue to shape the future of the Insurance Industry in years to come.