The Increasingly Important Role of AI in Customer Experience

Bernard Marr's Future of Business & Technology Podcast

Feb 9 2023 • 25 mins

In this conversation, we explore the role of AI in customer experience (CX), in particular, how we ensure, that in a digital future, AI helps to deliver positive experiences for both customer service agents and customers, alike. I am joined by Einat Weiss, Chief Marketing Officer at NICE