Holden Jasper - How to Reduce Cancelations in Door-to-Door Sales

The D2D Podcast

Apr 19 2022 • 28 mins

The statistics are not savory. Since 2016, customer loss among American businesses has increased by 37% due to poor customer service.

The effect of poor customer relationships is even more dramatic in door-to-door sales, where customers are notorious for canceling contracts at the slightest provocation.

How can you lower cancelations and increase customer life cycle without doing the dishes for your customers?

On this podcast, Holden Jasper, CEO of PortalCX, gives us authoritative insights on how his team leveraged technology to slash cancelations by at least 33%.

Some of the critical insights this podcast educates you on include how to:

  • Lower support calls from customers by automating progress reports
  • Optimize customer experience and customer support to increase referrals and retention
  • Leverage the power of social proof to drastically decrease customer acquisition cost (CAC)
  • Get customers to commit to the contract to ward off future rivals
  • Optimize segmentation of customer journey to reduce cancels
  • Increase transparency to enhance credibility and retain customers longer