PODCAST

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Mark Graban

In this series, started in 2006, Mark Graban interviews leaders, practitioners, innovators, and legends in the ”Lean community.” Topics include Lean in manufacturing, healthcare, startups, and other settings. Special emphasis is given to leadership and management system concepts, including the Toyota Production System and related methods. But, we don‘t talk about ”Lean Six Sigma” much around here, if that‘s of interest to you... if you agree that Lean is more than ”just a bunch of tools in the improvement toolbox,” then this is the place for you. Visit the blog at www.leanblog.org. For feedback, email mark@leanblog.org. All past episodes, with show notes and more, can be found at www.leancast.org.

Lauren Hisey on Bridging the Gap Between People, Process, and Technology
Episode page: https://leanblog.org/447 My guest for Episode #447 of the Lean Blog Interviews Podcast is Lauren Hisey. Lauren is a Continuous Business Process Improvement consultant, coach, trainer, and speaker. She specializes in helping business owners and leaders from mid-size organizations uncover and solve their business problems with Continuous Business Process Improvement (Lean, Six Sigma, etc.). She helps your business and organization become simpler… faster… BETTER. Today, we discuss topics and questions including: Why is it important not to jump to solutions with technology (Robotic Process Automation, AI, Machine Learning, or the new Hyper automation)?What is RPA?What do you mean by “digital transformation”?Bridging the gap – people, process, and technologyDon't automate a bad processWhy should you start with Value Stream mapping and then process mapping the current state and future state?VSM vs. process maps? Differences?Current state observation vs. future state creation?Virtual suggestion box situation – technology adoption?Virtual Gemba walks?Why are Gemba walks so important with understanding the current state and then the future state?Putting two things together — Lean transformation and digital transformation? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
May 11 2022
56 mins
Sumitra Vig on Lean & Quality: First Time Right or Next Time Right?
Partner with Svakarma Advisory, LLP, based in Mumbai India.  Episode page: https://leanblog.org/446  My guest for Episode #446 of the Lean Blog Interviews Podcast is Sumitra Vig. She is a partner with her advisory firm Svakarma Advisory, LLP, based in Mumbai India.  She is a customer experience specialist, an ASQ (American Society for Quality) Certified Manager of Quality & Organizational Excellence, and a master trainer & retail banker with years of hands-on international experience in Asia, Europe, Middle East, and Africa.  Sumitra has designed & conducted successful training programs, mentored employees & created an impact across continents Today, we discuss topics and questions including: How did you get introduced to Quality?First time right / first time quality from a customer lens — What is this?Does this mean “no mistakes”? What do we learn from mistakes?Does “first time right” put too much pressure on people?How can we design the product or service in a way that ALLOWS first time right?Design thinking — what does the customer really want?Measures — Problems vs reported problems — how to handle unreported problems?Customer is king? The employee is really king to then deliver a transformational experience??The 5 Toyota PreceptsThe book Atomic HabitsWomen in Lean – Our Table group on LinkedInHas a master class available online on First Time RightWorking with a foundation – mobile hospital for villages, remote Himalaya The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Apr 26 2022
57 mins
Michael Parent on ”The Lean Innovation Cycle” -- Human-Centered Design and More
Apr 13 2022
56 mins
Michele Smith on Winning the People Side of Lean Transformation
Episode page: https://www.leanblog.org/444 My guest for Episode #444 of the Lean Blog Interviews Podcast is Michele Smith. She is CEO and an Executive Coach with her firm Better Possibilities, LLC. Michele is the former director for the Sutter Improvement System at Sutter Health. She is a Catalysis faculty member and she is is leading a workshop June 7th at the Lean Healthcare Transformation Summit called Winning the People Side of Transformation in Salt Lake City. The Summit is being held June 6 to 9 (with the main days being the 8th and 9th). I hope to see you at the Summit. Michele is a dedicated Executive/Leadership Coach with extensive experience coaching individuals across all levels of the organization. She has broad experience as a designated leader and change management consultant, with expertise in team building, leadership development, and facilitation/coaching of leadership to arrive at an organizational strategy with aligned goals, solutions, and ultimately culture change. Today, we discuss topics and questions including: Tell us a bit about Lean at Sutter — the Sutter Improvement SystemA management system?A roadmap vs. GPS?Wanting an “organization of problem solvers” – how do we define problem solving?How to help shift from fire fighting and workarounds to problem solving to root?Short-term countermeasures vs long-term countermeasures Management behaviors that lead to the continuous improvement culture?“Leaders to let go of control”Helping leaders through this via change management methods?Motivations to change?  What is ADKAR? Awareness, Desire, Knowledge, Ability, ReinforcementAh-has — Change management vs. “just change” Shoehorning change (communication to the masses) in at the end of an improvement event?Bringing the broader team along — keeping them informed, getting their input before and during the event, not just after?Leaders going through their ADKAR process and then how do you help others go through it???The important of joy / happiness in accepting change??Secret sauce – “The Happiness Advantage”
Mar 30 2022
1 hr 1 min
Nicole Tschierske: Lean Reduces Stress and Burnout in the Workplace
My guest for Episode #443 of the Lean Blog Interviews Podcast is Dr. Nicole Tschierske, a scientist and positive psychology coach who helps experts and teams in STEM do better work. Nicole works with her clients to improve their collaboration and communication skills so their work gets the momentum and recognition it deserves. She also helps construct ways of working that reduce stress, increase motivation and engagement, and deliver results. Nicole lives in Hamburg, Germany, holds a PhD in chemistry and is trained in coaching, positive psychology, change management, and advanced problem-solving. When she's not buried in research papers and books you can find her taking long hikes in the German countryside or mesmerised by Mary Poppins on the screen. Her new podcast is called “Better Work” and I had the honor of being her first guest! Today, we discuss topics and questions including: How and where were you first introduced to Lean?Why she was burned out in a product research teamMoved from science to supply chain — they were starting with Lean Why was this important to you? Was was energizing about this?The collaborative, engaging approach of LeanWorkshops? Kaizen events (and then into science areas, finance)As a scientist likes an approach that's “rigorous not rigid”Avoid moving too fast, avoid jumping to solutions, not jumping to causes“When ‘is' deviates from the ‘should'What does Lean have to do with stress and burnout prevention?Physical, cognitive, emotional demands on peopleGetting to the root causes of stress vs countermeasures?Supply chain impact and social support with war going on?Tell us about some Deep-dive process improvementsHow does Lean apply to Roles & Responsibilities and partnerships? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Mar 16 2022
58 mins
Crystal Davis on Courageous Leadership and Pandemic Supply Chains
Episode Page: https://www.leanblog.org/442 My guest for Episode #442 of the Lean Blog Interviews Podcast is Crystal Davis, the Founder, CEO & Principal Lean Practitioner at her firm, The Lean Coach, Inc. She was previously a guest in Episode 363 of the series, at the start of the pandemic. Crystal Davis is an experienced business management consultant with twenty years of experience in the design, development, and implementation of Lean Business System solutions. She has extensive domestic and international expertise in the design and implementation of solutions for automotive and healthcare manufacturing, and consumer packaged industries.  Her podcast is “Lead Lean with Crystal Y. Davis“ Today, we discuss topics and questions including: Reflections back on Covid times, in general?How do we move from crisis mode, to survival mode, to recovery mode?How long was the crisis mode? CPG supply chains — hoardingWhy do we need courageous leadership during these challenging times?Courageous to do something everyone else isn't doing Eric Dickson – UMass Memorial Health, link to latest episodePrinciples — Toyota vs GM during this current shutdownPrinciples and values are scaleablePrinciples vs. biz decisionsFocused on honing in on what it takes for Leaders to make a shift with all of these supply chain challenges?What leadership characteristics are needed?How do you define a “Lean Business System”?People, process, and infrastructure and how that works togetherUsing the Socratic method?People sometimes get annoyed by this? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Mar 2 2022
1 hr 5 mins
Dan Pink’s Favorite Mistake -- and the Power of RegretJohn Dues on Continual Improvement, Deming, and Process Behavior Charts in Education
Episode page: https://www.leanblog.org/441  My guest for Episode #441 of the Lean Blog Interviews Podcast is John Dues, an accomplished education systems leader and improvement science scholar-practitioner with more than two decades of experience in the sector.  He is the Chief Learning Officer of the United Schools Network (USN) where he directs the network's Continual Improvement Fellowship and serves as an improvement advisor.  He draws heavily on the work of W. Edwards Deming and his System of Profound Knowledge (SoPK) to equip him with the theory and statistical tools by which to perform this role.  Under John's leadership, USN schools have regularly been among the state and nation's highest performing urban schools. In 2013, John was recognized as the Ohio School Leader of the Year by the Ohio Alliance for Public Charter Schools.  John graduated with Honors from Miami (OH) University, holds a Master of Education degree from the University of Cincinnati, and is an alumnus of Teach For America He is currently continuing his education through the Improvement Advisor program at the Institute for Healthcare Improvement in Boston, Massachusetts.  John is the author of a free eBook, Rethinking Improvement. Today, we discuss topics and questions including: “System” – design and then improvement?Voice of the Customer – who is the “customer” for education? Or customers?Where did you first learn about continuous / continual improvement practices and principles?Book Learning to ImproveCarnegie Foundation — “improvement science“Factors out of your control including poverty, home life instability? Focusing on what you can control?Learning from IHI?Deming? Initially turned off by Deming? – hard to understand?What changed in March 2020?Applicability into education?Things Deming said specifically about education?Alfie Kohn, episode #57Don Wheeler, also using my book Measures of SuccessUse of Process Behavior ChartsWhat is “engagement” for remote learning? in education?Signal vs. noiseThe trouble with arbitrary targets?The role of “the system” on performance?Under appreciation of systems thinking?What's the impact of spending on individual “professional development”?Theory of knowledge – why do we do the things we do? So engrained we don't question them?  The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Feb 23 2022
1 hr
Interview with Bella Englebach on The Edges of Lean and More
Feb 16 2022
58 mins
Prof. Elliott Weiss on Steph Curry Tweaking His 3-Point Shot and Not Reacting to Noise in Other Settings
Prof. Emeritus - Darden / University of Virginia Episode Page: https://www.leanblog.org/439 My guest for Episode #439 of the Lean Blog Interviews Podcast is Elliott Weiss, the Oliver Wight Professor Emeritus of Business Administration, having taught in the Technology and Operations Management area at Darden.  He is the author of numerous articles in the areas of production and operations management and has extensive consulting experience for both manufacturing and service companies in the areas of production scheduling, workflow management, logistics, lean conversions and total productive maintenance. He's also a co-author of the book The Lean Anthology: A Practical Primer in Continual Improvement. Before coming to Darden in 1987, Weiss was on the faculty of the Johnson Graduate School of Management at Cornell University. He has held visiting appointments at the Graduate School of Management and the University of Melbourne, Australia, and the Wharton School of the University of Pennsylvania. Elliott's degrees are all from the University of Pennsylvania: B.S., B.A., Math & EconomicsMS Operations ResearchMBAPh.D., Operations Research I reached out to Elliott to discuss his recent writing: ON THE (BASKET)BALL: WHAT BUSINESS CAN LEARN FROM STEPH CURRY He was writing about this excellent WSJ article: Stephen Curry's Scientific Quest for the Perfect Shot Today, we discuss topics and questions including: Lean & operations origin story — what sparked your interest in this as a field?The vanity plate? 0 MUDA — also had one NOMUDAElimination of variation, enhancement of the wait, expectations management Lean applied to teaching? Research?Taguchi loss function?Is Curry reacting to noise?Hoshin Kanri — Application to retirement – mind/body/soulBook — “The Lean Anthology” case studiesChapter on using SPC charts to monitor blood sugar & diabetes The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Feb 9 2022
58 mins
Steel Toes and Stilettos, an Interview with Kathy Miller and Shannon Karels
Episode page: https://www.leanblog.org/438 My guests for Episode #438 of the Lean Blog Interviews Podcast are Shannon Karels and Kathy Miller, the authors of the recently-released book Steel Toes and Stilettos: A True Story of Women Manufacturing Leaders and Lean Transformation Success. Their website is opsisters.com. Kathy Miller is a Senior Operations Executive who has held numerous global vice president and director roles both in manufacturing and lean enterprise leadership.  Kathy is a Shingo Prize Recipient for Large Businesses as a Plant Manager.   She started her career in Operations as a 17-year-old co-op student at a vehicle assembly plant, and progressed through engineering, marketing, lean, and operations leadership roles, working for four large publicly traded corporations in executive roles.   Shannon Karels is a Senior Operations Manager who has led multiple lean transformations and run operations for two large publicly traded corporations across various industries and business models.  She started her career in supply chain management and progressed through lean and operations leadership roles.  Today, we discuss topics and questions including: What are your Lean origin stories?Kathy – what was the motivation for Lean– catching up to Toyota? Main goals? Shannon – starting point, the business was losing money?The “right way to run a business” – what appealed most to you?Kathy: how to help break old habits and truly embrace what's being taught?Other coaches and influences? Including Chris Harris, John Shook, Jim Womack How did auto experience translate to first job outside of GM/Delphi?Story behind the book?How much of the book is about issues faced by women in manufacturing?The lean facilitator and the General Manager – how do the roles and responsibilities break down in a lean transformation?Your passion for safety? Where did that develop in each of you?Lean in the office? Carpet land? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Feb 2 2022
58 mins
Retired RAF Pilot Peter Docker, on Leadership From the Jumpseat
Episode page: https://www.leanblog.org/437 My guest for Episode #437 of the Lean Blog Interviews Podcast is Peter Docker. He is the author of the book Leading From the Jumpseat: How to Create Extraordinary Opportunities by Handing Over Control. He was the co-author of the book Find Your Why and formerly a founding Igniter at Simon Sinek Inc. Peter draws on his 25-year career in the Royal Air Force, and over 14 years spent partnering with businesses around the world, to inspire others to “Lead from the Jumpseat.” There are opportunities today to connect the dots to Lean, as we focus on styles of leadership that are very compatible with Lean. Today, we discuss topics and questions including: Mutual respect… “respect for people” connectionWhat is jumpseat leadership?Humility / courage to ask for help — a culture that invites that?Doing nothing vs. choosing to not interveneReact vs. response Planning for likely events – checklists Standardized Work parallel — Mental capacity to deal with the unexpectedHospitals – sense of belonging – love for othersEric Dickson example – link to his episode of “Habitual Excellence“Driven by love or driven by fear? — Fear is not sustainable“Humble Confidence” — can somebody become more humble? Or do the humble become more confident?Leadership under pressure?PROGRESSION AS A LEADER: Learning to flyFlyingTeaching others to flyLeading from the JumpseatBelonging – how can leaders create a sense of belonging? This goes beyond the word “engagement”? “Learning is a large part of military culture” — what creates that? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Jan 26 2022
59 mins
Cindy Young, PhD on Knowledge Management and Lean
Founder/CEO of CJ Young Consulting, LLC Episode page: https://www.leanblog.org/436 My guest for Episode #436 of the Lean Blog Interviews Podcast is Dr. Cynthia J. Young, PMP, LSS MBB, CMQ-OE, the Founder/CEO of CJ Young Consulting, LLC. Cindy helps organizations optimize human-centric knowledge to increase trust and support collaboration and inclusion. She is a TEDx Speaker, an HBR Contributor, and a Veteran (23 years in the U.S. Navy) She is also a Curriculum Developer and Instructor with Leidos, an engineering and defense contractor. Cindy is also presenting a webinar on February 10th, part of the KaiNexus CI Webinar series… learn more and register here: Impactful Methods to Benefit Organizational Knowledge Management and Continuous Improvement Efforts She is also leading an upcoming “Knowledge Management Bootcamp.” Today, we discuss topics and questions including: Origin story as a Lean Six Sigma Master Black Belt? –> In the NavyCombining LSS, PMP, CMQ-OE certifications?What is “knowledge management” in the context of organizations? Leadership & technology??Five Ways to Protect Yourself from a Layoff Using Knowledge Management We should “Resist hoarding knowledge” — is that counterintuitive? This sharing had big benefits to you and your career?Breaking down silos?Applying KM to Lean and applying Lean to KM?Waste of capturing knowledge that doesn't get used?Examples of good practices? Mistakes people make with knowledge? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Jan 19 2022
51 mins
Lean in Mental Healthcare with Sunil Khushalani, MD and Antonio DePaolo, PhD
Show notes: https://www.leanblog.org/435  My guests for Episode #435 of the Lean Blog Interviews Podcast are Sunil Khushalani, MD, a psychiatrist who specializes in Addiction Psychiatry and Antonio DePaolo, PhD, a transformation executive and a Baldrige Fellow with over 22 years of experience in improvement science. My guests today are the co-authors of the new book, released in December, titled Transforming Mental Healthcare: Applying Performance Improvement Methods to Mental Healthcare. You can order the book through the publisher at a 20% discount, using code ESBAC. They are a physician (psychiatrist more specifically) and an industrial engineer: Sunil Khushalani, MD, a psychiatrist who specializes in Addiction PsychiatryAntonio DePaolo, PhD, a transformation executive and a Baldrige Fellow with over 22 years of experience in improvement science. Today, we discuss topics and questions including:  I'm always fascinated to hear your ‘lean origin stories” if you willAntonio? 16 years in manufacturing, Lean and Six Sigma, GM/Delphi, Sensei Nakao from ShingujitsuSuni? At Shepard Pratt – Chip Davis, patient safety course, Steve Spear “Fixing Healthcare“, the “Pittsburgh Way” book, “Perfecting Patient Care” with Spear and Paul O'NeillAntonio coming into healthcare? Via Stiles Associates (our sponsor)Experts in behavior — lessons in behavioral health?Ron Oslin webinar on Motivational Interviewing (still trying to find the new location on lean.org)“Addicted to the status quo” — How does this idea apply to leaders?“A conservative 30-50% of every step in the mental healthcare process does not help patients feel better or stay better”??Motivations for Lean then and there?Sunil: hearing about quality & safety problems? How did you approach transformation / Lean in the Mental Healthcare setting?1 in 5 Americans experience a “mental illness” each year — which is most common? How many people don't get access to the right treatment?When should people reach out for mental health care?How do you define Lean Daily Management?Burnout amongst healthcare workers?Sunil – tell us more about the natural reaction to being told?Don't blame people for being resistant to changePitfalls / lessons learned??  The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Jan 12 2022
1 hr
Ben Bensaou: From Lean Production to ”Built to Innovate”
Professor at INSEAD, author of "Built to Innovate" Show notes: https://www.leanblog.org/434 My guest for Episode #434 of the Lean Blog Interviews Podcast is Ben Bensaou. He is an INSEAD professor and author of Built to Innovate: Essential Practices to Wire Innovation into Your Company's DNA. Ben earned his PhD at the MIT Sloan School of Management, where I was an MBA student. He was part of Jim Womack‘s research team that studied the auto industry and that group coined the term “Lean.” He's joining us from Kobe, Japan, where he is on sabbatical. Today, we discuss topics and questions including: I'm curious to hear your memories and reflections of the Womack research era“Japanese management model”? – how would you describe that? Jim Womack episode on “Machine Revisited”Labor / talent shortages — similar challenge in Europe or Japan now?Was there anything from that research that wasn't widely understood by readers and business leaders?“It's a mindset” not tools, techniques, and gimmicks Parallels to innovation? How much is a mindset?The importance of building trust with suppliers“Innovation is everybody's job”“The fundamental is trust in people”“… permission to innovate” – culture and environmentIs there a spectrum between C.I. and innovation?Can innovation be taught? Can innovation be a process?Innovation as a noun vs. innovating as a verbWhy are middle managers so important for innovation and is this surprising to people? Not just the “genius leaders”“Innovation ambassadors” – coaches working with the middle managersIf people think that Lean (and concepts like standardized work) stifle innovation, what's your response to that?“The power of process” doesn't stifle innovation… leads to innovation? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Jan 5 2022
52 mins
Gerard Ibarra on ”Good Decisions, Better Outcomes”
My guest for Episode #433 of the Lean Blog Interviews Podcast is Gerard Ibarra, an author, business consultant, speaker, and entrepreneur. Show notes: https://www.leanblog.org/433 Gerard is the author of the book Good Decisions, Better Outcomes: A Simple, Five-Step Process to Help You Make Important and Difficult Decisions with Confidence and Clarity, available now. Gerard received his PhD from Southern Methodist University's (SMU) Lyle School of Engineering with emphasis in Logistics Systems Engineering and Operations Research. He has taught graduate courses in logistics systems engineering at SMU, as well as logistics, supply chain management and e-business courses at the University of Dallas' Graduate School of Management. He's had executive roles in logistics companies, has had his own consulting firm, and was President and CEO of a company from 2008 to 2010. He was also the CEO of Jaguar Logistics, the largest medical on-demand transport company in Texas until acquired by Dropoff in 2018. Today, we discuss topics and questions including: What's your origin story related to continuous improvement? Where and when and why?The story behind the book — why a book on decision making?Efficient and effective decision making?Decision making is not strictly rational, is it? How do emotions influence us and how should we take that info consideration?What is the P2MODE methodology, in a nutshell?How much of good decision making is process vs. having the right info?Evaluating needs vs. wants? How does that enter into decision making?Group decision making and this framework??Types of consulting you do — general training? Help with a specific big decision?My Favorite Mistake guests — often the decision seems like a good one at the time… but later reveals itself to be a “mistake.” How often would you expect this to be the result of a bad decision making process vs. a good process with bad information? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Dec 8 2021
52 mins
Jamie Flinchbaugh on ”People Solve Problems” - His New Book
Show page: https://www.leanblog.org/432  My guest for Episode #432 of the Lean Blog Interviews Podcast is Jamie Flinchbaugh, an old friend of mine and a frequent guest (Episodes 5, 6, 10, 64, and 261, plus the two times he's interviewed me, Episodes 50 and 316). He's also the co-creator and frequent co-host with me on the Lean Whiskey podcast series. Today, the talk is all Lean, no whiskey. We talk about leadership, problem solving, more today — talking about his new book, People Solve Problems: The Power of Every Person, Every Day, Every Problem. I put Jamie on the spot to coach me through some problem solving I'm doing related to podcast growth, and he makes a lot of great points. Today, we discuss topics and questions including: So, we don't need to worry about AI problem solving?The role of software, like KaiNexusThe story behind the book – after The Hitchhiker's Guide to Lean in '06Why this book? Why now?Behaviors drive action — what are some of the key behaviors that drive problem solving?Testing to learn… testing throughout?Open to the idea you might be WRONG – humilityEntrepreneur — book is a product that scales – thinking about it like a startup?Book isn't A3 or PDSA or Kata centered… agnostic about the specific method??A3 — The importance of a good problem statement?How do we better understand cause and effect in problem solving?You can coach without being an expertThe role of intuition vs data? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Nov 17 2021
1 hr 1 min
Sonia Singh: From Lean Coach to Leadership Coach, From Consultant to Coach
Show notes and links: https://leanblog.org/431 My guests for Episode #431 of the Lean Blog Interviews Podcast is Sonia Singh, a certified Lean Six Sigma Master Black Belt, executive coach, and professor with 19 years of experience in healthcare operations, management consulting, leadership development, and culture transformation. She's worked with dozens of companies in improving their performance, resulting in a collective financial impact of $30M. She's trained and coached over 2000 emerging and experienced leaders.  Sonia is the founder of Sonia Singh International, and one of her offerings is the Influential Leadership Academy, where she helps leaders build emotional intelligence and master their influence.  She was previously an employee at some healthcare systems and Cardinal Health. Sonia holds a degree in Psychology from Northern Illinois University, a Master's degree in Health Administration from Tulane University, and completed her professional coaching training at the University of California, Davis. Today, we discuss topics and questions including: How did you first get introduced to Lean or continuous improvement concepts?What were some of your best experiences working in healthcare improvement?What was a “school of hard knocks” lesson you gained working in healthcare?How did you decide to start working independently?Why go through professional coaching school and how did that change how you coach?It's hard to just ask questionsTo you, what are the differences between the words “coach” vs “consultant?”What has it been like shifting from lean coach to leadership coach?Getting to root causes of behaviors or reactions?How to help people shift from telling to asking questions?Influential Leadership Academy – who is this targeted to? “It's a strength when you can share your power.” The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Nov 10 2021
49 mins
The Power of Process: Interview With Matt Zayko and Eric Ethington
Show notes and links: https://www.leanblog.org/430 My guests for Episode #430 of the Lean Blog Interviews Podcast are Eric Ethington and Matt Zayko, the authors of the new book The Power of Process: The Story of of Innovative Lean Process Development. They are both faculty for the Lean Enterprise Institute, among other roles. Eric has a firm called Lean Shift Consulting and Matt has a new role as Lean Leader at GE Hitachi Nuclear Energy. The book is available now through the publisher, or from Amazon in paperback, hardcover, and Kindle formats. Today, we discuss their book, with topics and questions including: I like to ask guests about their “Lean origin stories” — When did you first learn about Lean and what was the context? Deming's book Out of the Crisis The way it's always been? – how to get past this?LEAN PROCESS DESIGN –> There's a lot emphasis on “process improvement” in organizations, often in the context of Lean. How do you define “process development” and why is this so important?How do we avoid disconnects between process design intent and those running the process?GO SLOW TO GO FAST? Iterative design and being more ready to launch and go fast in ramp?Doing something new — A new mass vaccination clinic?How do you strike the balance between “we've got to design it well” vs. “it's never perfect, but we can improve it”?  If you have flexibility, you don't have to be as perfect BACK TO SLOGANS — In your book, you talk about process design with “no slogans, no absolutes” — what do you mean by that? What are some slogans or absolutes that have gotten people in trouble?“Small lot flow” vs. single piece flow (Yamada), as small as possible is what he taughtWho do you expect to be the typical readers of this book? What roles, levels, or industries? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Nov 3 2021
1 hr 1 min
John Chacon on Continuous Improvement and the Dangers of Paying People to Think
Show notes: https://www.leanblog.org/429 My guest for Episode #429 of the Lean Blog Interviews Podcast is John Chacon, the Director of Construction Excellence at Black & Veatch. We've been connected on social media for a while and John's reply to a tweet led to this podcast conversation, where he said: “If you have read this blog post and are still thinking about incentivizing folks for ideas…stop…give me a call and I will tell you some stories about paying your folks to think.” Today, we discuss topics and questions including: John's Lean origin story? In the Marine Corps.Deployed to Japan – painted a different picture – in what way?Cultural differences? A different level of respect?Why didn't you like it at first?How do you define Kaizen? Not just the process, it's the peopleContinuously improving the people Later company — “The work was to improve the work”How do you foster that culture?Curiosity and genuine wondermentWhat does Kaizen (what does John) suggest about how to incentivize people to submit ideas?DO we need to incentivize?What happens when you run out of rewards funding? Improvement stopsHow do you tap into in intrinsic motivation?Kaizen and Kata?Putting things into plain English?Working in other countries – Thailand, India, China — how does the Lean/Kaizen message get delivered differently?Marine Corps like Kaizen — the way you are vs something you do The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network.
Oct 27 2021
50 mins