My guest for episode #154 is Rick Morrow, a director at Healthcare Performance Partners and author of the book Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership, from Productivity Press (which is my publisher, as well). We talk about the book as well as a favorite issue of mine - why we shouldn't ask patients to inspect the work of healthcare providers. You can learn more about the book and interact with Rick at his website:http://www.rpmexec.com/ This podcast episode is brought to you by Creative Safety Supply, Leaders in Visual Safety, floor marking,label printing and more. Visit their website at www.creativesafetysupply.com/leanpodcast/ for a special listener discount. To point others to this, use the simple URL: www.leanblog.org/154. You can find links to posts related to this podcast there, as well. Please leave a comment and join the discussion about the podcast episode. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.