The Mediate.com Podcast

Have you ever thought about applying design principles to the delivery of your mediation services? In this episode, Veronica talks with guest Darin Thompson all about various design principles and how they can be applied to dispute resolution processes.  Darin is Legal Counsel with the Ministry of Attorney General in British Columbia, Canada, and he has helped to initiate several justice system innovation projects including the British Columbia Civil Resolution Tribunal.  Episode highlights include:   A discussion of "end-to-end" design as it relates to dispute resolutionExamples of good uses of technology in dispute resolutionA discussion of "user-experience design"How mediators can begin incorporating design thinking skills   Links mentioned in the show:   Darin's website:  Resolution Tribunal blog:

Chances are, one reason you got into mediation was to make a difference.  Have you ever thought about getting into special education mediation?  In this episode, Ashley Rosenthal--special education mediator, IEP facilitator, and alternative dispute resolution consultant--provides an overview of early dispute resolution in special education.  Episode highlights include: An overview of the key terminology that comes up when mediating special education matters.A discussion of some of the challenges a mediator faces when mediating special education matters.How a mediator can begin learning about the field of special education. Connect with Ashley/Link to Resource Mentioned in the Show:  Email: ashleylorenrosenthal@gmail.comPersonal website:  & Associates Website:

As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™?  In this episode, Yvette Durazo--the founder of Unitive Consulting and author of CONFLICT INTELLIGENCE QUOTIENT "CONFLICT-IQ™"; The Missing Piece to Turbocharge Conscious Leaders' and Organizations' Emotional Intelligence--discusses the "what", "how" and "why" of CONFLICT-IQ™ for mediators.  Episode highlights include: An overview of CONFLICT-IQ™ and the behaviors of someone who has CONFLICT-IQ™How CONFLICT-IQ™ shows up with online and text-based communicationWhy mediators need to know their own CONFLICT-IQ™ Links to resources mentioned in the show:   Yvette's website:  book:

It is no secret that mediators work with parties when they are in the midst of difficult times.  As a mediator, are you aware of how the brain responds in a crisis?  Or have you ever wondered why it seems your mediation parties are not behaving 'rationally'?  In this episode, Lucia Kanter St. Amour--attorney, author, international negotiation lecturer & mediator, with specific training in behavioral science--provides a basic overview of behavioral science principles relevant to mediators and provides takeaways for how mediators can help keep parties on a productive path in mediation.  Episode highlights include: A discussion on "the myth of rationality"A discussion of the common "cognitive traps" (confirmation bias, reactive devaluation, reciprocity, and endowment effect) in conflict/negotiation/mediationFacts versus emotions during conflict Links to resources mentioned in the episode:   Lucia's website:  podcast:

Preparation is key when it comes to all mediation, but especially workplace mediation.  Mediator and psychologist, Dr. Debra Dupree, who is known as the MINDSET Doc, is the Founder and CEO of Relationships at Work, Inc.  Her niche market is workplace mediation and facilitating the interactive process for employees with medical conditions. Episode highlights include: - What mediators should know about what happens to employees when there is a lack of “psychological safety.” - An overview of the three assessments (conflict management styles, emotional intelligence, and communication styles) that Dr. Debra uses in her mediation process to help participants shift their mindsets in preparation for a workplace mediation. - How mediators can incorporate assessment tools into their mediation process.

In this episode, Teresa Harlow--author, speaker, and collaboration coach--discusses the importance of mindset when moving from "combative to collaborative".  Listen to this episode to learn: the "Lessons from Mom" that mediators can use to help parties prepare for a productive mediation, Teresa's four-step process to move from "combative to collaborative", and Teresa's personal experience in applying her principles with her co-parent.   Links mentioned in the show:  Teresa's website:  books:

In this episode, Stephanie Hanna---attorney, mediator, professional development coach (founder of The Other 85), and co-host of the Capture Your Confidence podcast--discusses the following:   - Where 85% of career success comes from (hint:  chances are it is not something you learned in school!) - How you can develop the skill of confidence - The mindset you need to have to be good at networking and relationship building - How storytelling and building your "whisper brand" impact your career success   Links mentioned in the show:   The Other 85 website:  podcast, "Capture Your Confidence":

In this episode, Cinnie Noble--founder of CINERGY® Coaching--discusses conflict management coaching.  Episode highlights include:   - An overview of the one-on-one process of conflict management coaching - When and how conflict management coaching can be used - The importance of distinguishing between the skills and competencies required for conflict management coaching versus mediation -  An introduction to The CINERGY® model of conflict management coaching -  A brief discussion of "the (not so) merry-go-round of conflict"

In this episode, Susan Guthrie--family law attorney and mediator in the United States, expert in online mediation, and co-founder of the Mosten Guthrie Academy for Mediation and Collaborative Training--discusses the path for professional development for mediators.  In this episode, we discuss the following:   - What mediators say they need for practice development. - How to find opportunities for mentorship. - The major key to success as a mediator. - What to look for when joining a practice group for mentorship. - How online mediation is an example of current professional development. - Why it is critical that mediators become involved in the mediator community.

In this episode, which is part 3 of a 3-part series, Natalie Armstrong-Motin---Founder and Managing Director of Marketing Resolution---discusses how mediators can build a thriving mediation practice.  This episode focuses on the master level mediator and covers the following:   - How you know when you are ready to "level up" from an intermediate mediator to a master mediator - Three ways to make more money as a master mediator - Effective marketing activities for master mediators - The importance of providing information and not "selling" the resolution industry - What a mediation practice looks like for a master mediator

In this episode, which is part 2 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice. This episode focuses on the intermediate level mediator and covers the following:   - How mediators can use permission-based marketing to promote their practice - The importance of finding the method of marketing that feels authentic to you - The mindset that you need to be effective at networking - Why you should use social media and the impact of "social proofing"   This episode was also live-streamed on Marketing Resolution Marketing Monday- for Mediators and Arbitrators.  You can learn more about Marketing Resolution at

In this episode, which is part 1 of a 3-part series, Natalie Armstrong-Motin--Founder and Managing Director of Marketing Resolution--discusses how mediators can build a thriving mediation practice.  This episode focuses on the beginning mediator and covers the following:   - the importance of the entrepreneurial mindset - the questions you need to answer to determine strategy for building a thriving mediation practice - the timeline for building a mediation practice, and - the business basics for a mediation practice.

In this episode, Tara Ollapally--a Co-Founder of CAMP Arbitration and Mediation Practice Pvt. Ltd in India--discusses the mediation movement in India.  In this episode we discuss:   - An overview of the litigation timeline in India - The history of dispute resolution in India - Challenges faced while building the mediation movement in India thus far - An overview of the current mediation landscape in India - An overview of the work of CAMP - The impact of India signing the Singapore Convention on Mediation on building the mediation movement within India - The future of mediation in India

In this episode, Bruce Ally--mediator and a Principal at A Place for Mediation Inc.--discusses how mediators can help parties 'get the full picture' when mediating accident cases.  Here are a few highlights from the episode: Ambulance usage may not be a reliable indicator of the severity of injury.  Cultural conditioning can impact whether an injured person calls for an ambulance.When an injured person's 'fight or flight' response kicks in, adrenaline is produced which masks pain and may cause the injured person to undervalue the injury.Trauma impacts memory.

In this episode, Josh Weiss--Co-Founder of the Global Negotiation Initiative--discusses the strategic use of storytelling to create connection, teach, and persuade in mediation.

In this episode, Jonathan Verk--coFounder and CEO of coParenter--discusses the coParenter app, mediating co-parenting disputes via text, and the impact of tech on the mediation industry.

In this episode, Nathan Witkin--attorney and mediator--discusses game theory to illustrate why cooperation is so difficult in mediation, and how a dispute resolution process called "co-resolution" can overcome the competitive dynamic.

In this episode, Julie Macfarlane--researcher, mediator, and educator--discusses the misuse of NDAs and what mediators can do to responsibly facilitate informed decision-making among parties in mediation, as it relates to NDAs.   Julie's website:   Campaign website:   Julie's book: "Going Public"

In this episode,  Jay Santiago--attorney, mediator, and arbitrator--provides an overview of the Singapore Convention on Mediation, its implications for international commercial mediation, and tips for how mediators can expand their practice into international commercial mediation.

In this episode, Bill Froehlich, the Deputy Director of the Divided Community Project and the Langdon Fellow in Dispute Resolution at The Ohio State University Moritz College of Law, discusses reflective practice for novice and skilled mediators--the benefits, how to, and a demonstration.   Some articles/links mentioned in the episode:   Divided Community Project:  Moritz Program on Dispute Resolution:   Sharon Press and Ellen Deason's article "Mediation: Embedded Assumptions of Whiteness?":   Lydia Nussbaum's article "Mediator Burnout":