Episode 64: FI’s & the latest, greatest new word: Figital

Banking on Experience powered by CRMNEXT

Jul 12 2021 • 27 mins

Figital.

It’s one of the latest, greatest buzz words out there. And it seems the definition is a bit…well…fluid. So, how does “figital” apply to banks and credit unions?

Glad you asked! Jamie Cosgrove- Head of Financial Services at Podium joins us this week on CRMNEXT’s Banking on Experience for an open dialogue on every FI’s favorite new word.

Topics we covered include:

  • Defining Figital + why Jamie’s passionate about it
  • Meeting ever-changing customer & member expectations
  • Keeping up with the times: how banks & credit unions are doing
  • The role of Digital Innovation
  • Figital Challenges and how FIs are solving them

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